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http://dx.doi.org/10.14400/JDC.2021.19.8.113

The Effects of Transformational Leadership of Financial Institution on Organizational Effectiveness -Focused on Mediating Effect of Education Service Quality and Moderating Effect of Trust-  

Seo, Seung-Hee (KEB Hana Bank)
Kang, Shin-KI (Dept. of Department of Start-up Consultants, Graduate School of Venture, Hoseo University)
Publication Information
Journal of Digital Convergence / v.19, no.8, 2021 , pp. 113-132 More about this Journal
Abstract
This study is about the factors affecting organizational effectiveness and to suggest implications for encouraging organizational effectiveness. The conditional process model was analyzed with transformational leadership as an independent variable, educational service quality as a mediator, organizational effectiveness as a dependent variable, and trust as a moderator. The data collected from the financial institutions were analyzed using SPSS v22.0 and PROCESS macro v3.4. As a result, transformational leadership has a (+) effect on educational service quality, and educational service quality has a (+) effect on organizational effectiveness. Except for the relationship between charisma and innovative behavior, transformational leadership affect organizational effectiveness. Excluding the relationship between charisma and innovative behavior, educational service quality mediate between transformational leadership and organizational effectiveness. Trust only moderates between educational service quality and innovative behavior. Trust moderated the mediating effect of educational service quality between transformational leadership and innovative behavior. The results suggest the importance of education service quality management in a non-face-to-face working environment and the importance of individual consideration in innovative actions.
Keywords
Transformative Leadership; Quality of Education Service; Trust; Organizational Effectivenes; Organizational Performance; Organizational Commitment;
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