• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.2
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• pp.1273-1283
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• 2015

This study was to investigate the relationships of emotional labor, positive resources and job burnout. The participants were 217clinical nurses are working on a hospital in Seoul. The mean score of emotional labor, positive resources, and job burnout were 3.5, 3.4, 2.8 respectively. Job burnout showed positive correlation with emotional labor(r=.342, p<.001) and showed negative correlation with positive resources(r=-.606, p<.001). The finding of this study indicate a need to develop program to increase positive resources and control the emotional labor in order to prevent job burnout.

• Culinary science and hospitality research
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• v.22 no.7
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• pp.158-172
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• 2016

This study engaged food-service industry workers in Busan (casual dining restaurants and buffets) to investigate the moderating effect of job satisfaction on the influence of emotional labor on turnover intention and job burnout. To accomplish the goal of this study, the statistical programs SPSS 21.0 and AMOS 21.0 were employed for frequency analysis, factor analysis, reliability, and confirmatory factor analysis of responses from f 278 respondents. An examination was conducted to prove the hypothesis based on a structural equation model. There are two sub factors of emotional labor, surface acting and deep acting. According to the result of this study, surface acting has a positive influence (+) on job burnout (exhaustion) while deep acting has a negative influence(-). In addition, job burnout showed a positive influence (+) on turnover intention. It has been revealed that job satisfaction has a moderating effect on the path from deep acting to job burnout. Having considered that job burnout of food-service workers in Busan was related to deep acting, one of sub factors of emotional labors, promoting deep acting appears to be the way of reducing both job burnout and the number of people with turnover intention. Therefore, it is necessary for restaurant owners and CEOs to implement employee training and improve employee benefits in order to promote the deep acting of their employees.

• Journal of Digital Convergence
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• v.12 no.12
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• pp.427-439
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• 2014

This study analyzed the effects of job stress, job burnout, and social support on turnover intention for beauty salon workers in Busan. First, the younger, the higher levels of emotional labor; the younger, the lower education levels, the shorter career, and the lower position, the higher job stress and the higher job burnout; and the younger, the lower education levels, and the fewer days off, the higher turnover intention. Second, directors, designers and the staff had emotional labor, job stress, job burnout, and social support associated with turnover intention. Third, owners and designers had their turnover intention in general affected by emotional control, role stress, supervisor support, and colleague support and had their workplace-related turnover intention affected by emotional control, role stress, colleague support, and depersonalization, while the staff had their turnover intention in general and workplace-related turnover intention affected by supervisor support, colleague support, and depersonalization and had their job-related turnover intention affected by supervisor support.

• Journal of Industrial Convergence
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• v.21 no.10
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• pp.1-11
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• 2023

This study analyzed the positive effect of perceived over-qualification on creative behavior, moving away from the perspective of previous studies that mainly focus on the negative effects of perceived over-qualification. A survey of 282 employees in the financial industry in China was conducted and the structural equation model analysis was used. As a result of the analysis, perceived over-qualification has a positive effect on employees' creative behavior, the fact that perceived over-qualification has a positive effect on creative behavior has enriched research on the effect of perceived over-qualification th some extent. In addition, theoretical and practical implications were provided by demonstrating the relationship between creative behavior, emotional exhaustion, job crafting, and perceived organizational support. It was measured in the terms of subjective over-qualification, Discussions on over-qualified recognition remain at the individual level of employees, and future studies need to study the collective phenomenon of over-qualified recognition at the team level or organization level.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.10 no.1
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• pp.153-165
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• 2015

The purpose of this research is to verify that how Emotional Labor of surface acting and deep acting influences on work engagement and job burnout, effect on turnover intention, and customer orientation. It studies the effect of reward on manager at support centers for startup. The results of the study are that the surface acting do not influence on work engagement and job burnout and the deep acting has positive influence on work engagement and negative influence on job burnout. The work engagement has negative effect on turnover intention and affirmative effect on customer orientation. The reward can control work engagement and customer orientation of practicians at support centers for startup. This study decribes academic and practical meanings based on these results.

• The Journal of the Convergence on Culture Technology
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• v.9 no.1
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• pp.27-36
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• 2023

As influencers have recently drawn attention amid the rapid growth of the global market in influencer, it is time for systematic research on the working characteristics and working environment of influencers. Therefore, this study empirically examined whether positive psychological capital and social support have a moderating effect on job burnout in the relationship between influencers' emotional labor and job stress on job burnout. A survey was conducted influencers who were active through Instagram, and structural equation were used for statistical processing and analysis. As a result of the analysis, it was found that positive psychological capital had no moderating effect, and the relationship between emotional coordination and job burnout was adopted as the moderating effect of social support, and the the relationship between surface behavior and job burnout, it was found that there was no significant interaction between variables and job burnout.

• Journal of Digital Convergence
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• v.14 no.2
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• pp.449-457
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• 2016

The purpose of this study was empirically to reveal the effects of emotional labor and job burnout of the ski resort workers on service level. For the study, a survey of 215 people working in domestic ski resorts was conducted. Emotional labor was composed of two sub-factors: surface acting and deep acting. Service level was composed of three sub-factors: tangibles, responsiveness, endeavor. The following results were obtained by confirmatory factor analysis, reliability analysis, correlation analysis, regression analysis. First, in emotional labor which ski resort worker perceived, surface acting had a positive effect on job burnout, while deep acting had a negative effect on it. Second, surface acting had a positive effect on tangibles and responsiveness of service level and deep acting had a positive effect on tangibles, responsiveness and endeavor of service level. Third, job burnout which ski resort worker perceived had a negative effect on tangibles, responsiveness and endeavor of service level. This study suggested that implications and limitations of the relationship between outcomes and emotional labor which people working at sport organizations such as a ski resort have experienced.

• Journal of Digital Convergence
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• v.16 no.1
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• pp.21-33
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• 2018

This study aims to analyze whether there are mediating effects of emotional labor on the relationship between job characteristics of elderly caregivers and their job satisfaction and burnouts. The sample was consisted of 299 elderly caregivers working for the long-term elderly care centers from Seoul and Kyunggi areas. Both hierarchical multiple regression analysis and mediated regression analysis are used for statistical analysis. The findings from the study are as follow. First, the job characteristics of elderly caregivers have significant effects on their job satisfaction, burnouts, and emotional labor levels after controlling for background variables. Second, emotional labor has a significant effect on burnout, but it has no effect on job satisfaction. Third, there are mediating effects of emotional labor on the relationship between job characteristics of elderly caregivers and their job satisfaction/burnouts. These results suggest that enhanced supervision and stress management education as well as job improvement for elderly caregivers be carried out for the improvement of both their job satisfaction and burnouts. Furthermore, the improvement of the working conditions of elderly caregivers should be paid attention by the government as well as individual elderly care centers.

• The Journal of the Korea Contents Association
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• v.16 no.8
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• pp.611-623
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• 2016

This research used one of the qualitative research techniques, in-depth interview method, on Taekwondo Gym instructors in their 30s to 50s with over 10 years experiences in various age groups, to elicit the empirical cases of emotional labor and exhaustion from their work. It categorized the cases into 3 main subjects that identified 2 areas to emphasized in each subjects through the phenomenological classification method. First subject listed, "recognition of emotional labor of the instructors", highlighted "recognition as a manager" and "recognition as an educator". Second subject listed. "meaning and need of emotional labor at the Taekwondo Gym", highlighted "emotional labor as a business strategy" and "emotional labor for educational effects". Third subject listed, "exhaustion from work experienced by the instructors", highlighted "a sense of shame experienced in the field" and "directions for change".

• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.415-424
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• 2012

This paper tried to identify the impacts of emotional labor on burnout and job satisfaction in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 300. The results of this study are as follows: Firstly, surface acting have a positive effect on emotional exhaustion, lack of accomplishment and depersonalization. But deep acting have a negative effect on emotional exhaustion. And deep acting, emotion control have a negative effect on lack of accomplishment and depersonalization. Secondly, surface acting have a positive effect on job environment. Also deep acting, emotion control have a positive effect on rewards and value sharing. And emotion control have a positive effect on work environment. Thirdly, deep acting have a negative effect on job environment. Also, surface acting have a negative effect on rewards and value sharing.