Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A study on Emotional labor, Positive resources and Job burnout in clinical Nurses

임상간호사의 감정노동, 긍정자원 및 직무소진에 대한 연구

  • Kim, Soo-Ok (Department of Nursing, Chunnam Techno University) ;
  • Wang, Mee-Suk (Department of Nursing, Hanseo University)
  • 김수옥 (전남과학대학교 간호학과) ;
  • 왕미숙 (한서대학교 간호학과)
  • Received : 2014.12.05
  • Accepted : 2015.02.12
  • Published : 2015.02.28
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Abstract

This study was to investigate the relationships of emotional labor, positive resources and job burnout. The participants were 217clinical nurses are working on a hospital in Seoul. The mean score of emotional labor, positive resources, and job burnout were 3.5, 3.4, 2.8 respectively. Job burnout showed positive correlation with emotional labor(r=.342, p<.001) and showed negative correlation with positive resources(r=-.606, p<.001). The finding of this study indicate a need to develop program to increase positive resources and control the emotional labor in order to prevent job burnout.

본 연구는 임상간호사를 대상으로 감정노동, 긍정자원 및 직무소진의 수준을 확인하고 이들의 관계를 파악하기 위하여 시도되었다. 연구 대상자는 서울소재 일 공립병원에 근무하는 간호사 217명이며, 자료수집은 2014년 10월 6일 부터 10월 30일 까지 실시하였다. 수집된 자료는 PASW statistics 18.0 프로그램을 이용하여 전산통계 처리하였으며, 빈도, 백분율, 평균, 표준편차, t-test, ANOVA 및 사후검증, Pearson's correlation으로 분석하였다. 감정노동은 5점 중 평균 3.5점, 긍정자원은 5점 중 평균 3.4점, 그리고 직무소진은 5점 중 평균 2.8점으로 나타났다. 감정노동과 직무소진간은 유의한 양의 상관관계(r=.342, p<.001)를 나타냈고, 긍정자원과 직무소진간은 유의한 음의 상관관계(r=-.606, p<.001)를 나타냈다. 본 연구 결과는 임상간호사의 직무소진을 예방하기 위하여 긍정자원을 증가시키고 감정노동을 감소시키기 위한 중재 프로그램 개발이 필요함을 보여주었다.

Keywords

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