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http://dx.doi.org/10.14400/JDC.2018.16.1.021

The Effects of Job Characteristics of Elderly Caregivers on their Job Satisfaction and Burnouts: Mediating Effects of Emotional Labor  

An, Eun-Sun (Department of Public Administration, Gachon University)
Chae, Jae-Eun (Department of Public Administration, Gachon University)
Publication Information
Journal of Digital Convergence / v.16, no.1, 2018 , pp. 21-33 More about this Journal
Abstract
This study aims to analyze whether there are mediating effects of emotional labor on the relationship between job characteristics of elderly caregivers and their job satisfaction and burnouts. The sample was consisted of 299 elderly caregivers working for the long-term elderly care centers from Seoul and Kyunggi areas. Both hierarchical multiple regression analysis and mediated regression analysis are used for statistical analysis. The findings from the study are as follow. First, the job characteristics of elderly caregivers have significant effects on their job satisfaction, burnouts, and emotional labor levels after controlling for background variables. Second, emotional labor has a significant effect on burnout, but it has no effect on job satisfaction. Third, there are mediating effects of emotional labor on the relationship between job characteristics of elderly caregivers and their job satisfaction/burnouts. These results suggest that enhanced supervision and stress management education as well as job improvement for elderly caregivers be carried out for the improvement of both their job satisfaction and burnouts. Furthermore, the improvement of the working conditions of elderly caregivers should be paid attention by the government as well as individual elderly care centers.
Keywords
Elderly caregivers; Job satisfaction; Burnouts; Emotional labor; Mediating effect;
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Times Cited By KSCI : 6  (Citation Analysis)
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