• Title/Summary/Keyword: 감리서비스품질

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Process, Software Process, Target Process Profile (프로세스, 소프트웨어 프로세스, 프로세스 모임 (SE기술워크삽: 산학연 연구개발사례 및 기술 소개 발표 요약문))

  • 이덕형
    • Journal of Software Engineering Society
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    • v.13 no.3
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    • pp.92-97
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    • 2000
  • 양질의 소프트웨어제품과 서비스를 생산하는 방법은 우수한 선례를 답습하거나, 성공한 선례를 해당 응용업무에 맞도록 발전시키는 것이다. 즉 프로세스들의 모임인 소프트웨어 프로세스를 각각의 소프트웨어 서비스와 시스템의 개발목적에 부합하도록 정의하는 것이다. 프로세스 모임은 정보화사업의 포괄적 관리가 가능하게하며, 사업제기부서가 소프트웨어 시스템에 대한 전반적인 의무와 책임을 갖게 하며, 정보화사업 감리에 있어서 감리 목표 정립과 감리의 시행을 명확하게 한다. 소프트웨어 서비스 및 시스템 개발에 있어서 적합한 프로세스의 모임을 목표프로세스 프로파일(Target Process Profile) 이라고 명명하였다. TPP을 정의함에 있어서는 정의할 대상시스템의 성능과 시스템의 효과성이 어느 정도 가시화되는 여건에서, 소프트웨어 서비스 및 시스템의 수명주기 목표, 수명주기 아키텍쳐 및 수명주기 계획을 도출한다. 즉 아키텍쳐 접근방법, 소프트웨어프로세스의 정착, 및 국제표준의 프로세스에서의 프로세스 모임규칙을 근간으로 하여 TPP의 프레임워크(Framework)을 시안을 작성하였다. 소프트웨어공학의 발전과정에서 프로세스 능력의 성숙도 기준으로 프로세스 모임을 이룬것에 추가하여, 논자는 ISO/IEC 15504 TR 프로세스간의 전후관계에서 TPP을 위한 작업산출물 도출방법을 정의하였다. TPP에 의한 정보화추진은 정보화시대에서 소프트웨어 품질 및 가격에서 경쟁력을 가져오는 요인이 될 것이다.

A Study on the Audit Model of Outsourcing Operation based on Availability Metrics in perspective of Service Level Agreenment (서비스 수준협약 관점에서 가용성 지표 중심의 아웃소싱 운영감리 모델에 관한 연구)

  • Kim, Dong-Soo;Kim, Hee-Wan
    • Journal of Digital Convergence
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    • v.13 no.7
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    • pp.183-196
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    • 2015
  • In order to perform a successful outsourcing, we needs the SLA through improving the quality of IT services. In particular SLA metrics and evaluation criteria is an important factor as to substitute the IT viability of the company to promote IT Outsourcing. SLA metrics consist of technical, managerial, user perspective items, and has been managed to aim to provide reliable and continuous quality improvement of IT services. This study focuses on the HW availability metrics of SLA indicators of IT outsourcing. We propose the Infra availability criteria for the HW configuration level to meet the SLA contract and evaluation. We offer the Infra configuration standards of SLA contract, and propose criteria to determine the suitability of the target levels in IT operations audit environment. The proposed model was verified the necessity and effectiveness of the Infra configuration standards and operation audit check items through the surveys of experts and users.

Information System Audit Improvement Plan in Requirements Engineering-based Quality Assurance and Project Management (요구공학 기반 품질보증 및 프로젝트 관리에서의 정보시스템 감리 개선 방안)

  • Jung Chul, Shin;Dong Soo, Kim;Hee Wan, Kim
    • Journal of Service Research and Studies
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    • v.11 no.1
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    • pp.45-58
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    • 2021
  • Requirements engineering can be seen as proceeding with various processes and activities such as extraction, analysis, specification, management, and verification without temporal and spatial constraints in the development environment of information systems that are becoming large and decentralized. Developing requirements well and conducting continuous evaluation and management is the shortcut to success in project management, and it is recognized as a very important matter in relation to requirements in the information system audit. When we conduct information system audit and conducting projects subject to audit, we need to improve the required engineering aspect. Therefore, this study derives inspection items suitable for the target project by referring to the audit inspection manual and audit inspection guide when conducting the current audit, and relates to the required engineering aspect among the contents of the inspection guide for each business type that is the basis for deriving the inspection items were derived for each audit point/audit area for the project management and quality assurance project type corresponding to the inspection items. The suitability of the extracted occupation items was verified through a questionnaire survey by experts.

An Effect on the Audit Quality and Customer Satisfaction by Information System Audit Style (정보시스템감리유형이 감리품질과 고객만족에 미치는 영향)

  • Kim, Dong-Soo;Kim, Hyun-Soo;Ahn, Yon-Sik
    • Journal of Information Technology Services
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    • v.4 no.2
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    • pp.23-32
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    • 2005
  • Information system audit of Korea is different from that of the United States of America, Japan and so on. Information system audit improves the quality of information system. Information system audit of Korea carried out administrative branches. Recently Public sides required ordinary audit frequently. The reason is that the risk of information system project has increased. Examined closely relation between audit quality and audit style such as ordinary audit, fixed period audit, residence audit, and responsibility audit. And, wished to examine closely relation between audit quality and customer satisfaction. As research result, being effect factor that audit style keeps in mind in audit quality, also, audit quality in audit satisfaction, and was proved that exert effect that ordinary audit, report to the responsibility audit or sense of responsibility state keeps in mind in audit satisfaction.

An Audit Method on Information System Audit using Delphi Method - Based on Hyperledger Fabric (델파이기법을 이용한 감리점검항목 도출 방안 - 하이퍼레저 패브릭 기반으로)

  • Lee, Youngjoo;Park, Sooyong
    • Journal of Software Engineering Society
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    • v.29 no.2
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    • pp.7-12
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    • 2020
  • A project to establish an information system with a project cost of more than 500 million won at a local public firm is subject to the Information System Audit (hereinafter referred to as IS Audit), and the IS Auditor shall conduct audit according to the audit criteria. Recently, as blockchain technology has been applied to various fields such as manufacturing, healthcare, distribution, and public sectors beyond the financial industry, the development of systems that apply blockchain technology is increasing. The use of Hyperledger Fabric, a private blockchain, is on the rise to utilize blockchain technology in public firms and private firms. However, the newly emerging blockchain-based system is not sufficient to carry out auditing with existing audit check items, so it has no choice but to make and use audit items individually. Therefore, a need for verified audit items for systems that base on blockchain technology has emerged. In this study, we customized the Delphi process to derive audit items suitable for the system development project using the blockchain technology, and verified the completeness and accuracy of the audit items derived through a survey by the IS Auditor. This research will be of direct help to the IS Auditor, and it is expected that operators and organizers who provide services through the blockchain-based system will also contribute to improving the quality of the system.

A Study on the Suitability of Unified Project Management Framework Applying for IT Services in Public Organizations (공공기관 IT 서비스 종합관리 프레임워크 도입의 적정성 연구)

  • Park, Min-Kuk;Park, Dae-Ha
    • Journal of Service Research and Studies
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    • v.7 no.3
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    • pp.21-36
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    • 2017
  • Recently in information business, managing and auditing are getting more difficult because of enlargement, intellectualization and convergence. In addition, ordering organizations have been having a difficult time choosing a service because not only there is a huge overlap between information audit system and PMO but also the work boundaries of those two are not clear enough. As the demand that a business managing and auditing frame work need to be more developed in terms of independence, quality, economic feasibility and responsibility has been increased, the Korea Association Of Information Systems Audit has been attempting to improve business management and audit system by proposing Unified Project Management Framework whose process is approximately constructed. This study introduces Unified Project Management Framework which is all-encompassing from the ordering at the very beginning of business to the operating in the post-processing step and then verifies its work scope through a comparative analysis with existing management systems. Also, this thesis examines the necessity of unification of audit system and PMO by analysing existing similar systems. At the end, this study, analyses the suitability of Unified Project Management Framework by evaluating it with IT goal frame of COBIT5 which is constructed based on BSC performance management index. The result of the analysis is expected to help people in charge understanding the features of Unified Project Management Framework before they apply it to practical business.

Study of CMM base Information Technology company level estimation (CMM 기반 정보기술 업체 수준평가에 관한 연구)

  • Kim Tai-Dal
    • Journal of Internet Computing and Services
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    • v.5 no.1
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    • pp.33-39
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    • 2004
  • In this paper, so that government official in target extent of relevant shame capacitates CMM measuring achievement result by each process as quantitative because do standard, repeat and achieves gap analysis and estimation solidify knowledge management of information base enabling "Quality control, production management, cost control, integral management of knowledge", Solidify customer service through "high-quality, differentiation" of information. Establish administration and supervision item to reach 4 steps level in information ability measurement in formation to prove business efficiency through process optimization and improves formation maturity through voluntary effort of formation continuously. Suggested model who analyze and evaluates application in domestic SI specialty company.I specialty company.

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The study of Production System Development Methodology(PSDM) for the effective manufacturing Informatization of the small and medium enterprises (중소제조기업의 생산정보시스템 개발 방법론(PSDM)에 관한 연구)

  • Joo, Seok-Jeong
    • 한국IT서비스학회:학술대회논문집
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    • 2003.11a
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    • pp.427-432
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    • 2003
  • 효과적인 중소기업 생산정보화를 위하여 시스템 개발 과정을 표준화하고 단계별 주요 활동에 관한 연구, 프로젝트 범위 일정 비용 인적자원 관리를 위한 WBS 작성, 시스템의 신뢰성 품질 생산성 향상을 위한 관리 항목 설정, 중소기업 IT업체 감리업체 등 참여기업간의 의사소통, 그리고 구축된 생산정보화의 유지보수를 포함한 운영지원 등 보다 체계적이고 효율적인 시스템 구축을 위해 중소기업 생산정보화에 적합한 시스템 개발 방법론(PSDM : Production System Development Methodology)에 관하여 연구 개발한다. 이 PSDM의 연구로 생산정보화를 구축하고자 참여하는 많은 중소기업 및 IT업체들이 표준화된 방법론을 이용하여 시스템 구축을 보다 효과적으로 수행할 수 있으며, 보다 높은 신뢰성을 가진 시스템을 구축할 수 있다.

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A Study on An Improvement Scheme of the External Auditing System by Enforcing K-IFRS (K-IFRS 시행에 따른 우리나라 외부회계감사제도 개선방안 연구)

  • Choi, Rack-In
    • Journal of the Korea Society of Computer and Information
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    • v.19 no.12
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    • pp.339-348
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    • 2014
  • This study searches an improvement scheme of auditing on international financial environment since enforcing IFRS in order to secure transparency and reliability in corporate accounting and credibility in external audit from 2011 K-IFRS. As improvement schemes for the issue of the audit on K-GAAP are: First, the guarantee of the auditor's qualities of duties and talents about the lack of accountability and awareness and independence of auditor are needed. Secondly, the free acceptance or certified public accountant is adopted. Third, the non-Executive Director shall be granted. Fourth, the external auditor CPA and Auditor's remuneration should be increased. Fifth, the auditor's shares shall be limited. Sixth, the external audit to supervise and the ratio of supervision should increase. Finally, the foreign corporation for the time being limited to increase our competitiveness.

Evaluation Model for the Stability of the Diagnostic Information System Incorporating the Quantitative Evaluation (정량적 평가를 도입한 정보시스템 안정성 진단 평가 모델)

  • Im, Hyeong-Do;Park, Dea-woo
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2016.05a
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    • pp.313-316
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    • 2016
  • Highly probable cause of the current turmoil critical national infrastructure and private enterprise information systems failures or national event of an accident, it is inevitable huge hit in corporate business as well as a significant impact on the national benefit. This is a trend subject to the stability of the national management information system has a significant impact on people and society, such as banking, telecommunications, transport and energy, which can be extended into a private institution. However, public and private ICT business through the development of Information system Audit or CMMI(Capability Maturity Model Integration) certification check the quality of the target system, but quality check on the reliability of the information system operations after construction is either not promoting met for some safety test results a situation that does not enabled by insufficient. By preventing the disorder or an accident of this study, the diagnostic reliability information systems through inspection and evaluation system development of information systems being established, and to minimize service confusion and study ways to ensure customer - oriented service.

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