• Title/Summary/Keyword: 갈등관리방식

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The Effect of Conflict Management Style of private security guards in Organizational effectiveness (민간경비원의 갈등관리방식이 조직유효성에 미치는 영향)

  • Kim, Kyong-Sik;Park, Young-Man;Kim, Eun-Jung
    • Proceedings of the Korea Contents Association Conference
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    • 2010.05a
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    • pp.188-190
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    • 2010
  • 본 연구는 민간경비원의 갈등관리방식이 조직유효성에 미치는 영향을 규명하는데 목적이 있다. 연구대상은 2010년 서울소재 민간경비업체를 대상으로 판단표집법을 이용하여 286부의 표본을 회수 최종분석에 사용된 사례는 279명이다. 연구에 사용된 설문지의 신뢰도는 Cronbach's ${\alpha}$ 값이 .642 이상으로 나타났다. 수집된 자료는 SPSSWIN 17.0을 이용하여 요인분석, 신뢰도분석, t검증 및 F검증, 다중회귀분석 등의 방법을 활용하였다. 결론은 다음과 같다. 첫째, 민간경비원들의 사회인구학적 특성에 따라 갈등관리방식은 차이가 있다. 둘째, 민간경비원들의 사회인구학적 특성에 따라 조직유효성은 차이가 있다. 셋째, 민간경비원들의 갈등관리방식은 조직유효성에 영향을 미친다. 즉, 조직내의 갈등관리방식에 따라 조직유효성에 영향을 미친다.

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Effects of Tax Inspection Team Administrator's Conflict Management Style on Team Member's Fairness Perception and Job Satisfaction (세무조사팀관리자의 갈등관리방식이 공정성지각과 직무만족에 미치는 영향)

  • Hong, Soon-Bok
    • The Journal of the Korea Contents Association
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    • v.13 no.7
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    • pp.181-189
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    • 2013
  • The purpose of this study was to empirically analyze the effects of tax inspection team administrator's conflict management style on team members' fairness perception and job satisfaction. The results showed that tax inspectors had a significant positive effect on the distributive and procedural fairness in proportion to the harmonious and cooperative conflict management styles by tax inspection team administrator and competitive conflict management style had a significant negative effect on it. In addition, it was shown that the distributive and procedural fairness recognized by tax inspectors have a sign. It was confirmed that the tax inspection team administrator's conflict management had an impact on the job satisfaction recognized by team members in tax inspection team and their fairness perception and team administrator's conflict management style became an important factor in the team's organizational performance.

Relations between Conflict Management Style of Private Security Guards in Organizational Effectiveness (민간경호경비조직의 갈등관리방식과 조직성과의 관계)

  • Park, Young-Man;Kim, Eun-Jung;Jung, Joo-Sub;Kang, Ho-Jung
    • The Journal of the Korea Contents Association
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    • v.10 no.9
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    • pp.375-386
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    • 2010
  • The purpose of this study aimed to examine relations between conflict management method and organization of private security companies. 286 guards who worked at security compromies in Seoul in 2010 were selected by using the method of judgment sampling and 279 guards were used for analysis. Reliability of questionnaire used for this study was over .642 in value of Cronbach's $\alpha$. Collected data was analyzed by using factor analysis, reliability analysis, t-test, F-test, multiple regression analysis and SPSSWIN 17.0. The result is as follows. First, conflict management method for security guards is different depending on socio-demographic features. Second, organizational performance of security guards is different depending on socio-demographic features. Third, conflict management method of security guards has effect on organizational performance. The higher the method of managing conflict through integration, compromise, favor and governance, the higher cohesion, organizational immersion and job satisfaction.

A Study about the Effects of Organizational Members' Personality Types and Conflict Resolution Styles on the Organizational Communication Satisfaction (조직원의 성격유형에 따른 갈등관리방식의 차이가 조직커뮤니케이션 만족에 미치는 영향에 관한 연구)

  • Jang, Ha-Yong;Kim, Youn-Joo
    • Korean journal of communication and information
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    • v.62
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    • pp.95-118
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    • 2013
  • The purpose of this study was to investigate the variables which had effects on the organizational communication satisfaction(OCS) based on the relationship between organizational members' personality types and conflict resolution styles. A questionnaire survey including social style profile and OCS scale was carried out with the various organizational members. The results showed that there were significant differences on the ways to resolve the conflicts according to personality types. The members who tended to assert their opinions with confidence had a high level of OCS. The results of path analysis on the variables influencing the OCS revealed that among the conflict resolution styles, the problem solving style and compromise style were associated with the OCS-social relationship. In contrast, the blaming style and imposing style were related with the degree of OCS-task. The members' individualistic variables such as organizational status and sex were important factors in explaining the differences of conflict resolution styles and the OCS. In conclusion, this study showed that the matching of conflict resolution styles with the members' task characteristics is a crucial factor in the production of effective organizational outcomes. The limitations of this study were reported along with the suggestions for the future studies.

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The Effects of Positive Psychological, Emotional Intelligence, and Cultural Orientation on Conflict Management : Focused on College Students Majoring in Applied Music (긍정심리자본, 감성지능, 문화성향이 갈등관리방식에 미치는 영향: 실용음악전공 대학생을 중심으로)

  • Kim, Kyung-Hee;Choi, Bae Suk
    • The Journal of the Korea Contents Association
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    • v.18 no.9
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    • pp.594-605
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    • 2018
  • The purpose of this study is to examine the effects of positive psychological, emotional intelligence, and cultural orientation on conflict management in college students majoring in applied music. The research hypotheses were verified by correlation analysis and multivariate regression analysis. A questionnaire survey was conducted on 283 college students majoring in applied music. The findings are as follows. First, respondents with more positive psychological capital have chosen to use integration and compromise in conflict managements. In particular, self-efficacy has been found to have the greatest influence on integration and compromising, optimism on avoiding and obeying, and hope on dominating. Second, respondents with more emotional intelligence have chosen to use more integration and compromising, however they have chosen to use less avoiding and obeying in conflict managements. Particularly, others'emotional appraisal has been found to have the greatest influence on integration, obeying and compromising, self-emotional appraisal on avoiding, and regulation of emotion on dominating. Third, respondents with horizontal/vertical collectivism and horizontal individualism have intended to use integration and compromising in conflict managements, additionally horizontal individualism of cultural orientation has been found to have the greatest influence on integration and compromising, horizontal collectivism on obeying, vertical individualism on dominating, vertical collectivism avoiding.

The Effects of Argumentativeness, Verbal Aggressiveness and Communication Anxiety on Conflict Management Style (논쟁성향, 언어적 공격성, 커뮤니케이션 불안감이 갈등관리 방식에 미치는 영향)

  • Namgung, Eunjeong;Kim, Eun Jung;Kim, In-Yung
    • The Journal of the Korea Contents Association
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    • v.14 no.5
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    • pp.468-479
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    • 2014
  • This article examine the way in which communication-related variables such as argumentativeness, verbal aggressiveness, and communication anxiety have an effect on conflict management. Four hundred and four college students participated in this survey. The findings are as follows. First argumentativeness had positive effects on integrating, dominating, and compromising style, while negatively on obliging and avoiding style. Second verbal aggressiveness resulted in more of dominating style and less of avoidance. Third communication anxiety had positive effects on avoidance and obliging style and had negative effects on integrating and dominating style. These findings are coupled with further discussion and implication.

A Study on Value, Norms and Patterns of Managing Workplace Conflicts; A Comparison between Korea and Canada (국가간 가치지향 차이에 따른 조직내 갈등관리규범과 갈등관리유형 비교연구 -한국과 캐나다 관리자의 조직 내 갈등해결방식을 중심으로-)

  • Chung, Hoon
    • International Commerce and Information Review
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    • v.9 no.4
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    • pp.265-288
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    • 2007
  • This study analyzed which conflict management norm was preferred according to unique cultural difference of nation and such conflict management norm influences on conflict management type in solving real conflict when conflict in organization occurs and such conflict norm had a preference and influence on conflict management type in solving real conflict through such conflict management norm. As the result, first, Korean managers showed still high attitude on group interest and aimed to negotiation. But they highly depended on control. Canada managers showed discussion norm of individual interest and performed conflict management laying stress on unity and negotiation. second, as for conflict management of negotiation, both Canada and Korea performed it on the based of his or her interest discussion and as for plural agenda unity positively influenced to unity conflict management in Korea but in Canada, attitude for the future negatively influenced.

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The Influences of Conflict Management Styles of Early Childhood Teachers on Trust toward Teachers and Behavioral Intention of Parents (학부모가 인식한 유아교사의 갈등관리 유형이 교사에 대한 신뢰와 행동의도에 미치는 영향)

  • Insang Cho;Seungyeun Shin
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.5
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    • pp.453-462
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    • 2023
  • This study explored the influence of conflict management styles (i.e., Integrating, Considering, Compromising, Dominating, Avoiding) adopted by early childhood teachers to deal with conflict that may arise with parents on parents' behavioral intentions (i.e., re-registration intentions, oral transmission intentions) with the mediating role of parents' trust in teacher on the relationship between conflict management styles and parents' behavioral intentions. The data were collected from 356 parents in southern Gyung-gi-do and data analysis was done through structural equation modeling using AMOS 26.0. The study results show that the Integrating style of teachers was positively related to the parents' intention of re-registration. Trust in teacher was found to have an mediation effect on the Integrating, the Avoiding and the Compromising styles and re-registration intentions and oral transmission intentions of parents respectively. The results imply the importance of conflict management styles and building trust for enhancing the parents' behavioral intentions.

A study on categorizating public-related conflicts in the port sector (항만 관련 공공갈등 유형화에 관한 연구)

  • Lee, HyeRyeong;Kim, GaHyun;Kim, SeWon
    • Journal of Korea Port Economic Association
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    • v.39 no.3
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    • pp.141-153
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    • 2023
  • Recently, conflict management has emerged as a major issue. Among them, public conflicts that occur in the process of promotion public policies can have negative social effects, so it is very important to manage conflicts effectively. Therefore, this study aimed to examine the characteristics of public conflicts related to ports in order to lay the foundation for the smooth promotion of public policies related to ports. The significance of this study is that it collected and categorized conflict cases in the port sector through various channels to examine the characteristics of port-related conflicts more closely. The results of this study are summarized as follows. First, this study categorized port-related public conflicts by considering the characteristics of actors, life cycles, and issues, which confirmed that conflicts over ports have various issues. Second, we found that many port-related public conflicts have been resolved in a highly coercive manner. Third, it is necessary to explore non-coercive approaches to induce conflict resolution. Fourth, it is necessary to establish a dual system of proactive and reactive measures to manage port-related public conflicts.

The Causes of Conflict and the Effect of Control Mechanisms on Conflict Resolution between Manufacturer and Supplier (제조-공급자간 갈등 원인과 거래조정 방식의 갈등관리 효과)

  • Rhee, Jin Hwa
    • Journal of Distribution Research
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    • v.17 no.4
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    • pp.55-80
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    • 2012
  • I. Introduction Developing the relationships between companies is very important issue to ensure a competitive advantage in today's business environment (Bleeke & Ernst 1991; Mohr & Spekman 1994; Powell 1990). Partnerships between companies are based on having same goals, pursuing mutual understanding, and having a professional level of interdependence. By having such a partnerships and cooperative efforts between companies, they will achieve efficiency and effectiveness of their business (Mohr and Spekman, 1994). However, it is difficult to expect these ideal results only in the B2B corporate transaction. According to agency theory which is the well-accepted theory in various fields of business strategy, organization, and marketing, the two independent companies have fundamentally different corporate purposes. Also there is a higher chance of developing opportunism and conflict due to natures of human(organization), such as self-interest, bounded rationality, risk aversion, and environment factor as imbalance of information (Eisenhardt 1989). That is, especially partnerships between principal(or buyer) and agent(or supplier) of companies within supply chain, the business contract itself will not provide competitive advantage. But managing partnership between companies is the key to success. Therefore, managing partnership between manufacturer and supplier, and finding causes of conflict are essential to improve B2B performance. In conclusion, based on prior researches and Agency theory, this study will clarify how business hazards cause conflicts on supply chain and then identify how developed conflicts have been managed by two control mechanisms. II. Research model III. Method In order to validate our research model, this study gathered questionnaires from small and medium sized enterprises(SMEs). In Korea, SMEs mean the firms whose employee is under 300 and capital is under 8 billion won(about 7.2 million dollar). We asked the manufacturer's perception about the relationship with the biggest supplier, and our key informants are denied to a person responsible for buying(ex)CEO, executives, managers of purchasing department, and so on). In detail, we contact by telephone to our initial sample(about 1,200 firms) and introduce our research motivation and send our questionnaires by e-mail, mail, and direct survey. Finally we received 361 data and eliminate 32 inappropriate questionnaires. We use 329 manufactures' data on analysis. The purpose of this study is to identify the anticipant role of business hazard (environmental dynamism, asset specificity) and investigate the moderating effect of control mechanism(formal control, social control) on conflict-performance relationship. To find out moderating effect of control methods, we need to compare the regression weight between low versus. high group(about level of exercised control methods). Therefore we choose the structural equation modeling method that is proper to do multi-group analysis. The data analysis is performed by AMOS 17.0 software, and model fits are good statically (CMIN/DF=1.982, p<.000, CFI=.936, IFI=.937, RMSEA=.056). IV. Result V. Discussion Results show that the higher environmental dynamism and asset specificity(on particular supplier) buyer(manufacturer) has, the more B2B conflict exists. And this conflict affect relationship quality and financial outcomes negatively. In addition, social control and formal control could weaken the negative effect of conflict on relationship quality significantly. However, unlikely to assure conflict resolution effect of control mechanisms on relationship quality, financial outcomes are changed by neither social control nor formal control. We could explain this results with the characteristics of our sample, SMEs(Small and Medium sized Enterprises). Financial outcomes of these SMEs(manufacturer or principal) are affected by their customer(usually major company) more easily than their supplier(or agent). And, in recent few years, most of companies have suffered from financial problems because of global economic recession. It means that it is hard to evaluate the contribution of supplier(agent). Therefore we also support the suggestion of Gladstein(1984), Poppo & Zenger(2002) that relational performance variable can capture the focal outcomes of relationship(exchange) better than financial performance variable. This study has some implications that it tests the sources of conflict and investigates the effect of resolution methods of B2B conflict empirically. And, especially, it finds out the significant moderating effect of formal control which past B2B management studies have ignored in Korea.

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