Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on Public Service Design Based on Citizen Participation -Focused on Participatory Public Service Design Group-

국민 참여를 통한 공공서비스디자인에 관한 연구 -국민디자인단을 중심으로-

  • Baek, Su-Hyun (Division of Consulting, Kumoh National Institute of Technology) ;
  • Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
  • 백수현 (금오공과대학교 컨설팅학과) ;
  • 김선아 (금오공과대학교 산업공학부)
  • Received : 2019.05.03
  • Accepted : 2019.09.20
  • Published : 2019.09.28
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Abstract

This study examines how to realize citizen participation for public service design development. Firstly, after understanding the background of public service development process improvement, the concept of public service design and citizen participation, the summary of how to realize citizen participation for public service design development centered on the Participatory Public Service Design Group. The study found that in order to realize citizen participation, the citizen directly participated in the public service design development process, and it was important to adopt a citizen participation-oriented process and methodology based on service design.

본 연구는 공공서비스디자인을 위한 국민 참여의 실현 방법에 대해 살펴보고자 한다. 먼저, 공공서비스 개발프로세스 개선의 배경, 공공서비스디자인과 국민 참여의 개념을 이해한 후, 국민디자인단을 중심으로 공공서비스디자인을 위한 국민 참여의 실현 방법과 지향하는 바를 요약한다. 국민디자인단은 국민 참여를 실현하기 위해 국민의 직접적인 참여와 서비스디자인 활용에 기반 한 국민 참여 중심의 프로세스, 방법론을 채택했다. 이는 높은 수준의 국민 개입과 정부-국민 간 소통을 지향하는 것임을 발견하였다. 본 연구는 국민 참여 중심의 공공서비스디자인을 위한 국민 참여의 구체적인 실현방법을 탐색하거나, 본질적으로 지향해야 할 요소를 발굴하는데 유용하게 활용 될 것이다.

Keywords

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