• Title/Summary/Keyword: work-oriented

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Service-Oriented Organizational Citizenship Behavior in Restaurants: An Empirical Study from Pakistan

  • BHUTTO, Sana Arz;JAMAL, Yasir;RAFIQ, Asim;NISA, Noor Un;SAIFULLAH, Saifullah;HUSSAIN, Munir
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.11
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    • pp.67-77
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    • 2021
  • The aim of this study is to investigate the role of employee engagement as a mediator between the High-Performance Work System and the Service-Oriented Organizational Citizenship Behavior (Service-Oriented OCB). Furthermore, work-life balance as a moderator, the impact Service-Oriented OCB on customer satisfaction will be investigated. This study employs a quantitative methodology for which questionnaires were distributed to sixty restaurants in Karachi, and a sample of 418 responses was collected for structural equation modeling analysis. Smart PLS software was used to analyze the structure model. The results show that HPWS has a positive impact on Service-Oriented OCB. It is assumed that the role of work engagement as a mediator between HPWS and Service-Oriented OCB is significant. This study found that Service-Oriented OCB has a positive impact on customer satisfaction. Work-life balance was also found to have a moderating influence. The findings confirmed the black box mechanism and the HPWS procedures in restaurants. This study suggests implementing effective HPWS practices to influence employees' work engagement, which leads to Service-Oriented OCB and employees being able to optimize their performance to influence customer satisfaction. The study contributes to the existing body of knowledge in human resource management.

Differences in Life Satisfaction according to Type of Time Use in the Rural Elderly (농촌노인의 생활시간 유형에 따른 생활만족도 차이)

  • Cho, Hee-Keum
    • Journal of Family Resource Management and Policy Review
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    • v.23 no.2
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    • pp.41-59
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    • 2019
  • The purpose of this study was to explore a typology of time use and analyze differences in life satisfaction according to the types of time use in the rural elderly. The research subjects were 1,000 people aged 65 years and over living in the rural areas of Korea. The data were collected through structured questionnaires and a time-use diary. The statistical methods used in the analysis included calculation of the mean and the standard deviation, ANOVA, Duncan's multiple range test, cluster analysis, and multiple regression analysis. The time use practices of the rural elderly were classified into three types: work-leisure balance, work-oriented, and leisure-oriented type. Life satisfaction of the rural elderly differed according to the type of time use. The work-oriented types showed the highest scores of life satisfaction, and leisure-oriented types showed the lowest.

A Typology of Mid-life Adults' Everyday life : An Analysis of Time Diary (중년의 일, 가족, 여가시간 배분유형과 유형결정요인: 취업한 기혼 남녀를 중심으로)

  • Cha, Seung-Eun
    • Journal of the Korean Home Economics Association
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    • v.46 no.1
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    • pp.103-116
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    • 2008
  • The purpose of this study was to empirically describe the everyday life of middle-aged adults in terms of their time-use activities. From the original '2004 Time dairy' Data, developed by the Korean National Statistical Office (KNOS), 17,684 respondents aged between 35-59 were selected. In order to categorize their activity patterns, work/labour, domestic labour, and spare leisure time were classified according to the action classification system. As a result, four dominant types were found: namely work-leisure, work-oriented, family-oriented, and leisure-oriented activities. Results of multinomial logistic analysis revealed that gender, age, socioeconomic status, job characteristic, and family structure were the major determinants on time-use. Compared with work-leisure, young middle aged women holding a part-time job with less income tended to be involved in a family-centered time use. Dual earners with lower SES status were likely to have work-oriented time schedules. Older men with relatively lower income were more likely to be involved in leisure-oriented activities rather than work-leisure activities. Multitasking behavior was a significant variable in explaining the four different types of time-use. Work-oriented group showed the highest level of time pressure as well as fatigue. Group differences in these measures, however, was not as large as expected.

An Empirical Study on the Relationship between Employee's Agility and Work Performance: Focused on the Agility's Influence Factors and Knowledge-Oriented Leadership (구성원의 민첩성과 업무성과 간의 관계에 관한 실증연구: 민첩성의 영향요인과 지식지향 리더십을 중심으로)

  • Heo, Myung Sook;Cheon, Myun Joong
    • Knowledge Management Research
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    • v.16 no.2
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    • pp.139-172
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    • 2015
  • Employee's agility is becoming a primary factor of improving individual work performance. Employee's agility refers to responsiveness or behavior of employees in the context of work environment change. The purpose of this study is to examine the relationship between employee's agility and work performance in the perspective of agility's influence factors(absorptive capacity, IT resource use, readiness to change) and knowledge-oriented leadership, A survey was conducted for gathering data (a total of 262 employees from 35 industrial organizations) to test the relationships. The results of analysis show that employee's agility is a driving force leading to individual work performance, that employee's absorptive capacity, IT resource use, readiness to change, and knowledge-oriented leadership are the significant influential factors of employee's agility, and that knowledge-oriented leadership strengthens the link between employee's absorptive capacity and agility. For theoretical and practical contributions, the research presents the grounds for arguments that employee's agility is employee's dynamic capability for individual work performance under work environment change, and that organizations trying to improve employee's agility need to explore employee's behavioral attitudes under individual, leader, and organizational dimensions. Limitations arisen in the course of the research and suggestions for future research directions are also discussed.

A Study Exploring the Relationship of Educational Participatory Motivation and Educational Satisfaction among Adult Social Work Students of a Cyber University (사이버대학교 사회복지학 전공자들의 학습참여동기와 학업만족도)

  • Lim, Hyo-Yeon;Lee, Soon Min
    • The Journal of the Korea Contents Association
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    • v.14 no.10
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    • pp.403-415
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    • 2014
  • This study explored three types of educational participatory motivations among 196 adult social work students at one of Cyber University in Seoul, Korea. and examined the relationship of educational participatory motivations and educational satisfaction, aiming to provide suggestions for increasing adult social work students' educational satisfaction. Results revealed that students had goal-oriented motivation the most, followed by learning-oriented motivation and activity-oriented motivation. Results showed that age and three types of educational participatory motivations, in order of goal-oriented, learning-oriented, and activity-oriented motivations, influenced educational satisfaction. In conclusion, this study suggested that cyber universities should improve educational environments including educational curriculum, in order to meet adult social work students' goal-oriented motivation, and provide methods to satisfy adult social work students' activity-oriented motivation, reflecting their altruism. In addition, young social work students' educational participatory motivations should be explored to increase their educational satisfaction.

A Study on the Subjectivity of Perceived Work Values in Nurses (간호사가 인식하는 근로 가치에 관한 주관성 연구)

  • Han, Hye-Sook
    • Journal of Korean Academy of Nursing Administration
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    • v.15 no.4
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    • pp.506-514
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    • 2009
  • Purpose: Nowadays nursing is facing a constantly increasing shortage of employees. While there are many causes for the present nursing shortage, a major contributing factor is the revolution in fundamental values what we expect in life. An understanding of the change can assist in identifying interventions that can be used to address this crisis in healthcare. The purpose of this study is to identify the features they look for in work and the underlying factors of the work values domain. Methods: Using Q methodology, 37 nurses rated 34 selected Q-statements on a scale of 1-9. The collected data were analyzed using pc-QUNAL software. Results: The results showed that work values, which nurses indicate as most important through working, were perceived as 4 factors; 'compensation oriented', 'security oriented', 'professional role oriented' and 'freedom oriented' work value. Conclusion: Providing for these findings will result in greater job satisfaction among nurses, better nurse retention and enhanced patient care within a supportive and harmonious organization.

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Analysis of Job Happiness Types of SW Development Personnel Using Q-sort Methodology (Q-sort 방법론을 활용한 SW 개발인력의 직무행복 유형 분석)

  • Chang, Yun-hi
    • Journal of Internet Computing and Services
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    • v.21 no.1
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    • pp.57-70
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    • 2020
  • This study examines the subjective perception of software developers on happiness at work through the Q-sort methodology. Analysis of 63 respondents revealed four types happiness at work with highly differentiated characteristics: 'stability of work oriented', 'defiant self-driven, technology-oriented', 'realistic professionalism oriented', and 'genuinely technology and task-immersion oriented'. The 'defiant self-driven, technology-oriented' and 'genuinely technology and task-immersion oriented' types are interested in latest ICT and consider recognition of one's professionalism as well as self-realization result in happiness at work. On the other hand, the 'stability of work oriented' and 'realistic professionalism oriented' types did not pay much attention to one's growth of technical career but emphasized salary, welfare benefits and job promotion as the most important factors in happiness at work. Today, extraordinary SW developers are a key factor to acquire industrial competitiveness. Nations and corporations should prepare realistic ways to promote overall happiness at work by accurately understanding the varying characteristics and predisposition of domestic ICT personnel. In Korea, it is found that there is a shortage of 'genuinely technology and task-immersion oriented' SW developers. In order to secure national and industrial competitiveness in the era of the Fourth Industrial Revolution, creation of work ecosystem to promote high levels of happiness at work is required to secure quality software production and pride as an ICT professional.

A Study on Leadership Competency in a Remote Work Environment (원격근무 환경에서 상사의 리더십 역량에 관한 연구)

  • Kam, Jiyeon;Cho, Hyun-Jung;Paek, Jeeyon
    • Knowledge Management Research
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    • v.23 no.1
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    • pp.165-185
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    • 2022
  • This study aims to identify leadership behaviors and expected competencies of supervisors that had a positive or negative impact on the performance of employees in a remote work environment. For the purpose of the study, 19 office employees with more than one-year work experience were interviewed, and the critical incident technique (CIT) was used to verify themes. The results of this study are as follows. First, the frequency of comments on leadership behavior of supervisors that positively affect work performance of employees in a remote work environment was high in the order of task-oriented, relationship-oriented, and change-oriented leadership behavior, and it was classified into 10 actions. Second, the frequency of comments on leadership behavior of supervisors that negatively affect work performance of employees in remote work environment was high in the order of task-oriented, relationship-oriented, and change-oriented leadership behavior, and it was classified into 9 behaviors. Further, the expected competencies of supervisors were classified into 13 categories in a remote work environment. Based on this research conclusions were drawn and suggestions were made for further studies.

The Effects of Nursing Organizational Culture, Work Performance and Workplace Bullying Type on Workplace Bullying Consequence of Nurses (간호조직문화, 업무수행능력, 직장 내 괴롭힘 유형이 간호사의 직장 내 괴롭힘 결과에 미치는 영향)

  • Jeong, Ga Yeon;Jang, Hyun Jung
    • The Journal of Korean Academic Society of Nursing Education
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    • v.25 no.4
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    • pp.424-435
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    • 2019
  • Purpose: The purpose of this study was to investigate the relationship among nursing organizational culture, work performance, and workplace bullying of nurses, and to identify the factors that affect workplace bullying. Methods: The design of this study was descriptive research, and the data were collected from October 26 to November 5, 2018. The research participants were 210 nurses in six general hospitals in G province. The data were analyzed by descriptive statistics, a t-test, one-way ANOVA, Scheff? post-hoc test, Pearson's correlation coefficient, and a stepwise multiple regression using SPSS 22.0. Results: The workplace bullying type showed negative correlations with innovation-oriented culture, relation-oriented culture, and work performance. The workplace bullying consequence showed negative correlations with the innovation-oriented culture, relation-oriented culture, and work performance, and showed positive correlations with the workplace bullying type. The factors influencing the results of the workplace bullying consequence were workplace bullying type followed by relation-oriented culture, and unmarried status. Conclusion: Workplace bullying among nurses was related to the nursing organizational culture and work performance. Therefore, in order to reduce the turnover rate of nurses and to help them adapt well to the nursing organizational culture, a bullying prevention and intervention program is necessary.

A Study on Factors Influencing on Work Values of Female College Students: Focusing on Parental Effect (여대생의 직업의식에 영향을 미치는 요인: 부모의 영향을 중심으로)

  • Kim, Sun Sook;Kim, Sunghee
    • Journal of Family Resource Management and Policy Review
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    • v.23 no.1
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    • pp.115-128
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    • 2019
  • The purpose of this study was to explore factors influencing on work values of female college students focusing on parental effect to enhance their participation in labor market. The respondents were asked to answer a questionnaire, and the collected 400 data were analyzed using SPSS 23.0. The results showed that the students and their parents had more leisure-oriented and extrinsic work values than labor-oriented and intrinsic work values. The labor-oriented and intrinsic work values appeared to be high in the group with experience of part time jobs, with high educated father or with middle household income. The influencing factors on college students' work values were parental work values, gender consciousness, self-efficacy and major. The results from this study suggest that parents of college students should be educated to change their work values.