• Korean Journal of Social Welfare
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• v.49
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• pp.343-378
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• 2002

This study examines the organizational performance of human service organizations from the quality output perspective. Using the 2001 evaluation data about 89 community welfare centers in Seoul, this study attempts to identify the levels of the performance of human service organizations in Korea. This study also attempts to identify the factors that predict performance of human service organizations measured in terms of client satisfaction and experts' evaluation about the functioning of each center. Results are as follows: (1) when pooling 866 clients' satisfaction level into satisfaction score about each center, the average of client satisfaction about the centers is 3.42 at 4 points scale. (2) 41.6% of the community welfare centers is evaluated as "highly qualified" in its overall operation and functioning by the professional evaluation team, (3) the employee reward system(+), practice based on the program guideline manual(+), the portion of the government support grant in its budget(-), the overall employee salary level(-), the level of acquirement of program grants from external sources (-) are the predictors in explaining clients' satisfaction level, and (4) the level of professional expertise of the executive director(+), the level of professional supervision of middle managers(+), the employee reward system(+), the program need assessment(+), the level of client information system(+), the portion of government support grant(-), the overall employee salary level(-) are the predictors for "being highly qualified" in its overall operation and function of each center. Through the empirical analysis, this study provides valuable knowledge about organizational performance of community welfare centers from the quality output perspective. Finally, this study discusses implications for more effective and efficient organizational performance of community welfare centers in Korea.

• Journal of the Korean housing association
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• v.21 no.5
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• pp.43-50
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• 2010

Although the government financial aid is insufficient and the lack of programs and facilities prevent it from developing and activation in the rural local society, welfare centers for the aged are formed an ever-greater part of the leisure and welfare facility for the aged in rural areas. As a result, the objectives of this study are to investigate and identify the actual conditions of use by the aged and the degree of satisfaction for welfare centers for the aged in Uiseong district. The results of this study are as follows. In the survey sample characteristics based on a total of 303 survey, the percentage of women (55.2%) was much higher than men (44.8%), average age is 73.3 years old. According to the results of the analysis, most important motivation is for health and making friends, and major useful facilities and programs are related to physical activities, sing a song and rehabilitation. From the results of the overall satisfaction, positive promotions and sufficient aid are required for the aged in the rural local society. Further any programs developed internally are required to promote and activate the leisure activity programs for the aged.

• Korean journal of food and cookery science
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• v.15 no.4
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• pp.358-362
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• 1999

The purpose of this study was to measure the levels of job satisfaction of foodservice employees in the welfare facilities for the elderly. The levels of job satisfaction of foodservice employees were as follows: 1 Mean job satisfaction scores for five job factor were ordered co-workers, supervision, work itself, pay and promotion. 2. Demographic factors of the job satisfaction scores were studied. Employees who work with the dietition were satified with the supervisor and promotion. And temporory employees were more satisfied with pay than regular employees.

• Journal of the Korean Society of Radiology
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• v.11 no.6
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• pp.517-523
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• 2017

As the research for evaluating the welfare satisfaction factor of radiological technologist who works in the clinic, this study was conducted to analysis the satisfaction factor, satisfaction level, and the improvements. During July 14, 2014 to March 31, 2015, after we sent out a total of 150 questionnaires for the survey to radiological technologists working at the clinic located in Gyoungsangnam province, 130 questionnaires suitable for research were analysis by using SPSS 18.0 statistical analysis software. As the welfare factors, working environment, financial support, educational opportunity, medical support, working culture, etc. were used. And as the sociodemographic characteristics, the gender, marriage, level of education, age, and working period were used. As a result of analysis of satisfaction level by welfare factors, working environment was $2.74{\pm}0.65$, financial support was $2.42{\pm}0.74$, educational opportunity was $2.24{\pm}0.72$, medical support was $2.68{\pm}0.69$, and working culture was $2.27{\pm}0.64$. Consequentially, the satisfaction level of welfare factor ($2.45{\pm}0.59$) was confirmed as below average. On the nature of the clinic, the management's lack of awareness of welfare is a realistic limit. In order to improve the satisfaction level of clinic's radiological technologist, it thought that there should be the proactive changes of the managements and the change of the medical staff 's perception. Moreover, it is important to provide selective welfare effectively by the investigation of employees' desire for welfare.

• Journal of the Korean Society of Radiology
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• v.10 no.2
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• pp.133-138
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• 2016

This research is a study on the welfare satisfaction of radiological technologists in university hospital, and was conducted in order to analysis of welfare factors and improvements. The survey was conducted on radiological technologist of a university hospital in Gyeongnam from July 14th 2014 to August 14th 2014, and we analyzed 121 of the questionnaire, which was retrieved by distributing. As a result, we looked at the welfare level of satisfaction by welfare hospital factors, each of the satisfaction scores were living welfare supports($2.83{\pm}0.43$), financial supports($4.25{\pm}0.65$), housing supports($2.28{\pm}0.46$), educational supports($2.58{\pm}0.50$), health medical supports($3.02{\pm}0.56$), culture and leisure supports($2.79{\pm}0.45$), other welfare supports($2.70{\pm}0.48$) points. The level of satisfaction with the hospital welfare support factors of average score level it was analyzed. It is important that is providing effective hospital welfare through survey for hospital welfare needs and benchmarking of welfare system of general corporate.

• Korean Journal of Social Welfare Studies
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• v.44 no.2
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• pp.169-199
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• 2013

This study has a purpose to analyze trajectories of life satisfaction of the elderly after their retirement and how the characteristics of individual, retirement and family relationship have an effect on the life satisfaction. This study has investigated the Korean elderly, who had been retired, using the data from three waves(1st wave(2005)~3rd wave(2009) of the Korean Retirement and Income Panel(KReIS). Data analysis has been used to identify the predictors of the intercept and slope related to the life satisfaction after retirement, focusing the trajectories of the life satisfaction after retirement and individual characteristics, retirement characteristics and family relationship with application of the growth curve model by Amos 20.0. First, the intercept of the life satisfaction after retirement was somewhat below average. Life satisfaction averagely increased little by little from 1st wave to 3rd wave. Second, by conducting the conditional growth curve model, the study revealed that the intercept of the life satisfaction after retirement is high on individual characteristics(sex, educational level, income, health status) and in retirement characteristics(voluntary retirement) and satisfaction with family relationship and married life). Furthermore, health status, voluntary retirement, and satisfaction with family relationship asserted the meaningful variables in the slope of life satisfaction after retirement.

• Korean Journal of Social Welfare Studies
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• v.44 no.2
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• pp.359-385
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• 2013

The study looked into the effect of internet utilization (utilization frequency and utilization ability in internet) on the life satisfaction level for the elderly in depth. In order to verify the correlation of two variables, a mediating model structured by ego integrity was used which gave out the Seoul welfare panel data created by Seoul welfare foundation in 2010. The total sample size was a group of 1862 elders aged over 60. When it came to our research methods, structured equation analysis was applied to verify the mediating effect and theoretical background. The findings are as follows: First, elderly's utilization frequency in internet is not an influencing factor to life satisfaction and elderly's utilization ability in internet is an influencing factor to life satisfaction. Second, the level of social activity did function as partial mediator on relationship between elderly's utilization ability in internet and life satisfaction. This study indicates theoretical and practical interventions to promote elderly's utilization in internet.

• Korean Journal of Social Welfare Studies
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• v.49 no.3
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• pp.61-86
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• 2018

This study set out to investigate relationship between job satisfaction and marital satisfaction and especially mediating effect of partner abuse. Data came from Korea Welfare Panel Survey 2017. The final sample size was 2,610 married employed persons in South Korea. Analysis methods were multiple regression analysis. The major findings of this study are as follows. First, higher job satisfaction influenced directly higher marital satisfaction, and influenced also indirectly through lower partner abuse. Second, married employed women showed lower level of marital satisfaction than married employed men. Third, married employed women's job satisfaction was more influential factor to explain marital satisfaction than married employed men's. The limitations and implications of the findings from this study were discussed with respect to further studies.

• Journal of Distribution Science
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• v.13 no.3
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• pp.41-49
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• 2015

Purpose - Universities are placing a greater emphasis on relationship management as a source of competitive advantage due to increasingly competitive environments and social changes. The purpose of this study is to analyze the relationships among education service quality, relationship quality, and relationship performance from the perspective of service distribution. In other words, this study is focused on the role of education service quality with regard to relationship management. In this study, education service quality is divided into lecture, job assistance, student-faculty interaction, student-student interaction, facility welfare, and scholarship welfare quality components; relationship quality is composed of satisfaction and commitment; and relationship performance is divided into recommendation and defection intentions. Research design, data, and methodology - This study aims to identify how the various elements of education service quality affect satisfaction. Further, it aims to test the relationships among satisfaction, commitment, recommendation intentions, and defection intentions. Distribution and marketing students were randomly selected for the experiment. Out of the 380 administered questionnaires, a total of 361 respondents provided complete and usable data. The sample consisted of 232 males (64.3%) and 129 females (35.7%). The variables of the proposed model were measured through assessments that were measured on a 5-point Likert scale. Using Lisrel 8.7, a structural model was analyzed and the path coefficients were estimated. Results - The overall fit of the model was acceptable (χ2=1121.8 (df=603, P=0.00), GFI=0.967, NFI=0.974, CFI=0.981, RMR=0.021). The results generally supported the hypothesized relationships of the proposed model, except for Hypothesis 1. First, lecture, job assistance, student-faculty interaction, student-student interaction, and facility welfare quality were revealed to have positive effects on satisfaction. In particular, lecture and facility welfare quality had the strongest effects on satisfaction. However, scholarship welfare quality did not significantly affect satisfaction; this means that Hypothesis 3-2 was not supported. Second, satisfaction was positively related to commitment and recommendation intentions but it was negatively related to defection intentions. Third, commitment was positively related to recommendation intentions but it was negatively related to defection intentions. Conclusions - This study emphasizes the influence of education service quality on satisfaction in the long-term. In addition, this research has the following implications for university relationship management. First, the findings suggest that the various dimensions of education service quality have differing effects on satisfaction. In particular, lecture and facility welfare quality are found to be the most important factors in increasing the level of satisfaction. Therefore, university managers need to prioritize enhancing lecture quality and upgrading educational facilities. Second, satisfaction also improves through job assistance systems and opportunities for social interactions. Therefore, university managers should reinforce their job skills programs and should provide opportunities for social relationships to develop. Finally, it is important for university managers to take a relationship approach to maximizing relationship performance. Therefore, university managers should work to increase student recommendations and prevent their defections based on satisfaction and commitment.

• Korean Journal of Social Welfare Studies
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• v.48 no.4
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• pp.5-31
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• 2017

This study investigates paths among factors influencing family relationship satisfaction of person with disability using path analysis and the 11th panel data of KoWePS(Korean Welfare Panel Study). While key independent variables include employment status, assets and depression are mediators. The result of this study are as follows: First, employment status, assets, and depression are found to have direct effect on family relationship satisfaction. Second, assets are found to have direct effect on depression. Third, we found full mediating effect of assets between employment status and depression. Fourth, we found not full but partial mediating effect of depression between assets and family relationship satisfaction. Finally, we found multiple partial mediating effects of employment status and family relationship satisfaction. The findings proposed that economic education as well as asset management targeting the disabled are required and very helpful to support their family relationship satisfaction. Based on the results of this study, we need to think about the disabled-oriented asset-building programs.This study investigates paths among factors influencing family relationship satisfaction of person with disability using path analysis and the 11th panel data of KoWePS(Korean Welfare Panel Study). While key independent variables include employment status, assets and depression are mediators. The result of this study are as follows: First, employment status, assets, and depression are found to have direct effect on family relationship satisfaction. Second, assets are found to have direct effect on depression. Third, we found full mediating effect of assets between employment status and depression. Fourth, we found not full but partial mediating effect of depression between assets and family relationship satisfaction. Finally, we found multiple partial mediating effects of employment status and family relationship satisfaction. The findings proposed that economic education as well as asset management targeting the disabled are required and very helpful to support their family relationship satisfaction. Based on the results of this study, we need to think about the disabled-oriented asset-building programs.