• 한국패션뷰티학회지
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• 제4권3호
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• pp.50-57
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• 2006

The purpose of this study is to scrutinize Internet sites which recently promote and sell Hanbok products online and to compare and analyze the formation and management conditions of those by types. One hundred thirty well-known Internet sites related to Hanbok products were studied on the formation and management conditions. The elements of Hanbok products, sales, promotion, and customer service were also discussed as details. In this study, those Internet sites were divided into six categories; private Hanbok designer sites, famous Hanbok brand sites, Hanbok specialized shopping mall sites, Hanbok rental sites, general and specialized Hanbok sites, and Hanbok information sites. The results of this study are as follows. First, the sites of private Hanbok designers and famous Hanbok brands are un for the purpose of promoting rather than selling its products. Second, the object of operating Hanbok specialized shopping mall sites is to sell its products via the Internet with practical Hanbok and kids Hanbok as the central items. These sites are fairly well organized. They show various items and provide information on descriptions, prices, and sizes of its products and offer customer service for sales. Third, custom-made Hanbok is also available alongside of Hanbok rentals on Hanbok rental sites. There are two kinds of rentals, door-to-door rental and online rental and customers normally rent traditional Hanbok for their needs. Fourth, products are sold in the order of kids Hanbok, practical Hanbok, Hanbok accessories, and traditional Hanbok on the general and specialized Hanbok sites. Finally, Hanbok information sites furnish various information on Hanbok and provide link services through making partnerships with other Hanbok cooperations.

• Fashion, Industry and Education
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• 제14권2호
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• pp.35-46
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• 2016

The purpose of this study was to examine female consumers' attitudes and purchase intentions toward intimate apparel brands. To understand female consumers' shopping behaviors for intimate apparel products, this study examined interrelationships among brand familiarity, perceived risk, attitudes, and purchase intentions toward intimate apparel brands. A conceptual model was developed by adopting perceived risk theory (Cox, 1967) and theory of reasoned action (Ajzen & Fishbein, 1980). A pre-survey using a paper and pencil was conducted to identify the most familiar intimate apparel brand to young female consumers. The majority of pre-survey respondents (66 female college students) indicated Victoria's Secret as the most prominent intimate apparel brand. Therefore, Victoria's Secret was used to examine possible effects of brand familiarity on perceived risk and attitudinal and behavioral responses toward the brand. Using a web-based survey, 384 complete responses were collected from young female college students between the ages of 18-29 at a Mid-southern U.S. university. A structural equation modeling was employed to test the proposed research model and hypotheses. Results showed positive, statistically significant associations among the four variables (e.g., brand familiarity, perceived risk, attitudes, and purchase intentions). The findings suggested that young female consumers who are familiar with a particular intimate apparel brand are likely to perceive a low level of risk, leading to positive, strong attitudes with purchase intentions toward that particular intimate apparel brand. This suggests establishing brand familiarity through integrated marketing communication is crucial for risk reduction strategy in intimate apparel shopping.

• 문화기술의 융합
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• 제6권3호
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• pp.275-282
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• 2020

최근 커피분야에 대한 소비자의 높아진 인식과 가격대 품질보다 한단계 나아가 심리적 만족에 비중을 두는 커피문화의 변화로 고품질 스페셜티 커피에 대한 관심이 높아지고 있다. 커피를 즐기는 방식이나 맛과 향 등을 중요하게 생각하는 하나의 문화로서 기호에 맞는 커피를 제공받고자하는 고객이 늘어남에 따라 스페셜티 커피전문점의 수도 증가하고 있으며 제공되는 커피의 품질 또한 높아지고 있다. 이에 본 연구는 스페셜티 커피의 주요 속성을 분석하고, 스페셜티 커피전문점에 필요한 마케팅 시스템을 구축하는 것에 목적을 두었다. 연구 방법으로 온라인 빅 데이터 분석을 통한 텍스트 마이닝을 실시하여 스페셜티 커피의 속성을 형성하는 요소들을 추출하고 영향의 정도를 분석하였다. 연구결과 커피의 맛과 원두, 바리스타와 관련된 단어들이 스페셜티커피의 속성에 중심적인 역할을 하는 것으로 파악되었다.

• 한국의류학회지
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• 제29권6호
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• pp.847-858
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• 2005

The purpose of this study was to examine consumer purchasing behavior of the online shoppers particularly using online clothing shopping mall and to analyze the key factors of both satisfaction and dissatisfaction of their purchase and to compare the both group by lifestyle segmentation in order to provide the e-CRM strategies. Focus group interviews and survey were conducted in December, 2003 with 30 online shoppers who have an experience of online clothing purchasing. The data analysis included the content analysis, descriptive statistics, K-means and factor analysis. Key findings of the study were as follows: First, online shoppers spent average 3.5 hours on internet and usually purchased clothing while surfing the web. Second, consumers were satisfied with reasonable price and customized service but dissatisfied with delayed delivery, limited product availability in both size and color and return policy. Third, according to the lifestyle segmentation, online shoppers could be characterized as 'Luxurious', 'Trendy' and 'Prudent' 'Luxury-oriented consumers', who value fashion, diet and social activity, tended to purchase basic yet high quality products. However, 'Trend-oriented consumers', to whom fashion trend was most important, purchased various latest fashion products with reasonable price and showed generally positive response to emails sent by e-retailers. And lastly 'Prudence-oriented consumers', whose buying decision was based solely on practicality, appeared to be reluctant to purchase clothing online while seeking more credible information and competitive price. In conclusion, this study has its significance in that it helps promote relationships between customers and e-retailers by providing differentiated e-CRM strategies through each customer groups 'lifestyle segmentation and consumer purchasing behavior analysis.

• 인터넷정보학회논문지
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• 제17권2호
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• pp.77-85
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• 2016

인터넷 쿠키은 HTTP에 내재된 비연결성 문제를 해결하고 인터넷 서버에서 사용자의 상태를 파악할 수 있게 하여, 사용자에게 적합한 서비스를 제공할 수 있게 해주는 유용한 기술이다. 하지만 제 3자 쿠키와 슈퍼 쿠키와 같이 인터넷 쿠키 기술이 보다 정교해지고 쿠키에 포함시킬 수 있는 정보를 이용하여 광고나 타깃 마케팅에 응용하게 되면서, 사용자 개인의 다양한 정보가 과도하게 수집되는 문제가 발생하고 있다. 하지만 쿠키 정보는 우리 법률상에서 개인정보로 취급받고 있지 못하여, 사용자는 자신의 쿠키 데이터에 어떠한 정보가 저장되고 있는지 혹은 어디에 응용되는지 명확히 확인할 수 없는 실정이다. 이에 본 논문에서는 인터넷 쿠키로 인해서 발생하고 있는 문제를 해결하기 위해서, 먼저 인터넷 쿠키에 대해서 알아보고 이로 인해서 발생하는 프라이버시 및 잊혀질 권리에 대한 침해에 대해서 살펴본다. 그리고 인터넷 쿠키 정보와 법률상의 개인정보와의 관계에 대해서 분석하고, 이를 통하여 인터넷을 편리하게 이용하기 위해, 인터넷 쿠키를 안전하게 사용하기 위한 필요한 기술상 및 법률상의 개선사항에 대해서 알아본다.

• 한국의류학회지
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• 제30권1호
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• pp.1-11
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• 2006

The purpose of this study was to analyze the current CRM situation in Korean apparel industry. Specifically, research purposes were 1) to examine the concepts and benefits of CRM, 2) to examine CRM strategies, 3) to analyze CRM system(i.e., customer relationship management service, customer segmentation criteria, DB management system), and 4) to analyze the potential problems and CRM adoption plan. The subjects for this research were thirty CRM managers in Korean apparel firms classified by the company type(woman's wear, man's wear, casual wear, children's wear, retailer) interviewed from December 2003 to March 1004. The results of this study were as follows: First, the concept of CRM represented the prime customer relationship, continuous consideration, and customer management system. The benefits of CRM reflected re-sales, improvement of profit share, and acquisition of customer's data base. Second, concerning the CRM strategies, most companies focused on persistent customer management through mileage program, membership cards and also implemented product strategies such as demand forecasting, customization based on customer data analysis. We also found that industry preferred to use pricing strategies, for example, segmentation of customer through discrepancies of price in which customers are provided by discount and gift voucher services. Regarding distribution strategy, channel diversification, localized service, and convenient delivery system were used. As promotion strategies, they chose celebrating customers' personal events and promoting cultural events and issuing coupons. Third, regarding CRM system, information service was the most frequently adopted, important and highly beneficial category. Also POS/web-POS, homepage were main sources of information. RFM is the mostly commonly used customer segmentation criteria. Fourth, potential problems in CRM adoption were lack of CRM knowledge and performance measurement of CRM. Future CRM adoption plan included CRM education and development of CRM performance measures.

• 한국의류학회지
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• 제30권5호
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• pp.788-799
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• 2006

The purpose of this study was to analyze fashion merchandising process, to apply customer information in merchandising process and to examine customer management strategies of fashion industry in on-line and off-line channel. In depth, face to face interviews with structured questionnaires were conducted with MD and customer managers from selected 4 brands, one from each categories of men's, women's, casual and sports wear. Key findings of the study were as follows: First, they followed fashion merchandising process of 18 steps and collected trend information and sales data were applied to planning, selling/promoting process to plan season concept, design, and promotion activity. Second, commonly applied customer information types in fashion merchandising process were all from indirect information collected from sales data and forecasting companies. However, casual and sports wear conducted consumer monitoring activity f3r collecting customer data directly from customer participation. Third, in off-line channel, customers are segmented by amount of purchase they make in a specific time period and all the categories show high interest in valuable customers. However, only men's and woman's wear conducted promotion activities for valuable customers as a differentiated marketing strategy. In on-line channel, companies were interacting with the customers through internet web site to determine their demands. In conclusion, this study has significance in that it propose the necessity and strategy of differentiated customer management approaching by analyzing and comparing fashion merchandising activity process cases.

• 복식문화연구
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• 제18권5호
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• pp.991-1002
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• 2010

Nowadays, personal media is a new tool for communication as digital cameras and mobile phones are developing rapidly. We are concerned over Cyworld users who could have different personal characteristics which will influence on buying patterns in on line shopping behaviors. The purpose of this research was to observe fashion attitudes and purchase behavior of Cyworld mini homepage users, for establishing marketing strategies by understanding consumers. For this study, one line survey was used for 500 male and female subjects who are 20 to 40 years old. Only reliable 441 questionnaires were used for analysis. The SPSS program was used for frequency, K-means cluster, t test, and chi-square test. A total of 441 respondents were clustered on the basis of 8 item self-disclosure scale, using the K-means procedures. The results indicated that respondents were clustered into two segments; 267 respondents(active attitude towards self-disclosure) and 164 ones(not active). We examined fashion attitudes in mini home page and buying behavior by self-disclosed variable. Those who are involved actively in self expression and self-disclosure considered more fashion style and trend. The major motivates of web surfing was finding a good design, and good price. High self-disclosure group tends to search many shopping mall for right design and low self disclosure group tends to search them for the right price. High self-disclosure group tend to shop the fashion products more, while low self disclosure group tend to purchase books more through the internet. We realized that active group in self-disclosure purchased their clothing accidently when they visit Cyworld.

• 한국콘텐츠학회논문지
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• 제16권12호
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• pp.10-18
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• 2016

사람의 인지 능력은 시각에 많은 것을 의존하고 있다. '시각'은 눈을 통해 빛의 자극을 받아들이는 감각을 통칭하며, '시선'은 눈동자의 중심점과 외계의 시점을 연결하는 직선 작용으로 일반적으로 주목하는 물체와 눈을 잇는 직선을 의미한다. 시선에 대한 연구는 '심리학', '인지 언어학'등 여러 학계에서 활발하게 진행되고 있다. 시선을 객관적으로 분석하기 위한 방법으로 '아이트래킹'에 대한 연구가 활성화 되어 있다. 아이트래킹에 관한 연구진행을 위한 장비가 '아이트래커'이며, 연구 분야가 웹페이지 개발 분석 등의 범위에서 매장분석, 교통신호처리 방법, 운송기기, 영상콘텐츠의 사용자 경험분석과 마케팅 분석 기법 등으로 확대됨에 따라 고정형 아이트랙커 보다는 고글형의 모바일 아이트랙커(Glasses Eye-Tracking Device)의 수요가 확대되고 있다. 본 연구에서는 아이트래킹의 개요와 특성을 파악하고 아이트래킹 연구의 확산을 위한 방안을 제시한다.

• 한국통신학회논문지
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• 제35권9B호
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• pp.1259-1265
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• 2010

최근, 인터넷의 발달로 인해 온라인 사회연결망이 증가하고 있으며 이 중 블로그 서비스가 대표적이다. 본 논문에서는 블로그 연결망을 분석하기 위한 방법론을 제시하며, 대용량의 연결망 데이터를 안정적으로 분산 처리할 수 있는 방안을 제시한다. 우선, 각 연결망 데이터의 시간 경과에 따른 행위 가중치의 값을 보정하여, 최근의 행위가 과거의 행위보다 높은 연결강도를 가질 수 있도록 한다. 둘째로, 명시적으로 연결행위를 가지지 않은 블로그의 경우 블로그의 성격을 대표할 수 있는 키워드간의 유사도를 추출하여, 묵시적으로 연결망 내에 흡수하도록한다. 따라서 이전의 방법론과는 달리 더 많은 블로그 노드 간의 연결을 분석할 수 있다. 본 논문이 제시한 블로그 연결망 분석 시스템의 설계로 기존에 제시되었던 방법론보다 약 40% 더 많은 블로그 간 연결망을 추출 할 수 있음을 보였으며, 시간의 흐름에 따른 연결강도의 변화에 대한 타당성을 입증하였다.