• Title/Summary/Keyword: waiting room

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The effect of the hand massage on anxiety of the cancer patients receiving radiation treatment (손맛사지가 방사선요법을 받는 암환자의 불안에 미치는 영향)

  • 박미성;서문자
    • Journal of Korean Academy of Nursing
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    • v.25 no.2
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    • pp.316-329
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    • 1995
  • The purpose of this study was to exame the effectiveness of the hand massage as an independent nursing intervention for the cancer patients undergoing radiation therapy. The data were collected with quasiexperimental research design from 40 subjects-20 for experimental group and 20 for control group-of the radiation oncology department of one university hospital in Seoul from January 10th to March 29th, 1994. Subjects agreed to participate in this study and ranged in age from 18 to 82 years with mean age of 52.63. They had insight of their disease and had undergone radiotherapy at least twice. The hand massage developed by Mariah Snyder (1993) based on the Swedish Massage was administered to the experimental group prior to having radiation therapy at the waiting place of radiotherapy room. Hand massage was given to each hand of patient for five minutes once a day. Measurement of the patient's blood pressure, pulse rate, state anxiety and mood were done before and after the administration of hand massage for 5 days. The data were analyzed with paired t-test, t-test an4 the results were summarized as follows ; 1. After administration of the hand massage, the diastolic blood pressure of experimental group was decreased significantly, while the systolic blood pressure and the pulse rate were decreased, but not significantaly. 2. In the experimental group, the level of anxiety was significantaly lower than control group. The mean scores of the difference of the anxiety level after having hand massage was 8.60 in the experimental group and 0.75 in the control group. 3. The difference of the mood scores before and after the massage in the experimental group was decreased significantly. The mean mood score was decreased 4.80 in the experimental group as compared with 2.02 in the control group. 4. The patients after having the hand massage expressed subjectively their feeling of relaxation, well - being and being enjoyable, the significant decreased of physical symptoms and anxiety. The findings summarized that the use of the hand massage for the cancer patient undergoing radiation therapy Produced significant changes in the level of anxiety and relaxation. Therefore it is recommended to use the hand massage as an intervention for the patients.

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A Study on the Improvement Plan for the Revitalization of Commercial Facilities in Railway Station Building - Focused on Ecute of Commercial Facilities of Railway Station Building in Japan - (철도 역내 상업시설의 이용 활성화를 위한 개선방안 모색 - 일본의 역내 상업시설 'ecute'에 관한 고찰을 중심으로 -)

  • Moon, Suh-hyun
    • Korean Institute of Interior Design Journal
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    • v.26 no.3
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    • pp.101-112
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    • 2017
  • Based on an analysis of the characteristics of "Ecute" of the East Japan Railway Company (JR East) that planned the world's first large scale commercial facilities inside a ticket gate (paid-area including waiting room and platforms), the present study proposes a brand development of commercial facilities inside aged railway stations, where only basic railway business have been provided focusing on passenger transportation, by renewing the definition of railway commercial facilities and presenting a detailed planning and the direction of the operation system. A list of practical tasks that can be carried out in academia, planning and operation / management to facilitate the revitalization of the use of commercial facilities inside railway stations are as follows: 1) the setting of a wide scope for the revitalization of railway commercial facilities around the railway station focusing on private-funded stations in addition to existing stations; a setup of the direct scope of commercial development in the practical railway operation for passengers and stations in terms of external research, and a corresponding shift in thinking in terms of internal research 2) development of under used spaces such as the transfer area (Gongdeok Seoul Wangsimri Station are first target stations where more than four subway lines intersect) 3) brand establishment through improvement strategies for image and symbolism specialized for railway stations 4) rent of suitable business stores and layout of commercial facilities by analysis of passenger move pattern 5) development of commercial facilities which can attract customers by displaying various products, as well as finding a way to develop them in to a base facility that connects to local infrastructures 6) providing advertisement and management system for continual maintenance, and 7) brand specialization through unique storytelling and design plan that stimulates sensibility. The above study results can be utilized as a starting point for design brand awareness about commercial facilities in railway stations in Korea, which can be developed further to improve station image and passenger convenience, as well as to increase the revenue of railway businesses.

A Study on Customer Service Encounters at a Large Food Court Customer Using Importance-performance Analysis (대형 푸드코트 이용 고객들의 서비스 인카운터 중요도-실행도(IPA) 분석 평가 연구)

  • Yoon, Hei-Ryeo
    • The Korean Journal of Food And Nutrition
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    • v.21 no.1
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    • pp.97-105
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    • 2008
  • An IPA model was used to evaluate customer service encounters at a large food court; also the gaps between importance and performance from were also evaluated from both perspectives. The findings of this study will be applied in order to improve service quality at various large food service operations. A total of 298 customers from a large shopping mall food court completed the study questionnaire, asking them to evaluate the important and performance attributes of service. Seven underlying dimensions were identified and labeled by factor analysis: factor 1 was "safety": factor 2 "time": factor 3 "atmosphere": factor 4 "quality of food": factor 5 "menu attributes": factor 6 "comfort": and the last and seventh factor was "comprehension". As a result of IPA analysis the overall mean scores between the importance attributes and performance attributes showed significant differences by independent t-tests(p<0.001). Quadrant I was classified with unnecessary items including interior design, proper lighting, suitable chairs, and proper room temperature. In quadrant II thirteen variables showed high scores for both importance and performance, such as various menu choices, hygienic food, dishes, chairs, food court, kitchen, and employees; proper ventilation, employee kindness, waiting time to order, and received food; automatic system for ordering-serving. Quadrant III included eight variables identified as low priority, including appearance of food, nutrient content of food, proper portions, new menu, proper music, proper location of cashier, services for children and efficiency of movement. In quadrant IV six variables were included as areas to focus management's efforts, such as food taste, proper food temperature, use of safe food materials, maintenance of food quality, existence of preferred foods, and proper food prices. These results suggest that food court customers have interests that are distinct from restaurant customers and may need to be treated differently. It is anticipated that this data will be useful to the foodservice industry in order to segment customer characteristics by different dinning behaviors.

A Study on the Effects of the Service Quality of the Radiology Department on The Medical Customer Satisfaction (영상의학과 서비스 품질이 의료소비자 만족에 미치는 영향)

  • Yeo, Jin-Dong;Park, Jung-Hoon
    • The Korean Journal of Health Service Management
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    • v.4 no.1
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    • pp.59-70
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    • 2010
  • The purpose of this study is to examine how much the service quality of the radiology department at the hospital is influential to customers' satisfaction and intents of reusing the department and informing it to others. For the purpose, this researcher surveyed 201 patients whon used the radiology department at the hospital. Findings of the study can be summarized as follows. First, the surveyed patients' perceptions of the service quality of the radiology department in accordance with their demographic characteristics were investigated to find that among the subjects, women were perceiving the radiological technician as more kind than men were. Among the subjects, women were higher in customer satisfaction about the service quality of the radiology department and intents of reusing the department and informing it to others than men were. Second, out of factors of the radiology department's service quality, those who were significantly affecting customer satisfaction included waiting time for treatment at the department, kindness of the radiological technician, environment of the radiography room and facilities of the department. Third, customer satisfaction was significantly affecting the intent of reuse. Fourth, customer satisfaction was significantly influencing the intent of informing to others. In other words, the more customers are satisfied with the service quality of the radiology department, the more they are likely to inform the department to others and reuse it. In conclusion, the sustainable growth and effective management of the medical institution requires improving the service quality of its department of radiology and thereon maximizing customer satisfaction.

Measurement of Radioactive Surface Contamination of the Restroom in the Hospital (병원 내 화장실의 방사성 표면오염도 측정)

  • Han, Sang-Hyun
    • Journal of the Korea Convergence Society
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    • v.11 no.8
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    • pp.71-76
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    • 2020
  • This study measured radioactive surface contamination in general public restrooms in hospitals and in dedicated toilets for nuclear medicine. The measurement method was measured using Berthold (LB 124, Germany) at the entrance to the restroom, inside the restroom, around the restroom, in the urinal, and around the urinal. As a result of the use of the restroom, there was no dedicated place waiting for patients who received radioisotopes in one of the three hospitals. As a result of measuring the restroom for exclusive use of radioisotopes, all measurement sites in the radioiodine therapy room were the highest, and the results of measuring the public restrooms showed background level contamination at all hospitals except hospital B. However, it was measured as 8.073 Bq/㎠ and 6.426 Bq/㎠ in the urinals in the public restroom on the first floor of the B hospital. Therefore, it is recommended to explain the dangers of radiation exposure to patients and provide a place for patients to wait. In addition, a plan should be sought to prevent patients from receiving radioisotopes from using unnecessary movements and general public restrooms.

A Study on Primary Factors of Station Building Convenient Facilities for Railroad Station Area Development Using AHP (AHP를 이용한 철도역세권개발사업의 역사편의시설 중요요인에 관한 연구)

  • Ko, Young-Sun;Chung, Jae-Ho
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.730-738
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    • 2010
  • In the development of railroad station area, there are many factors about business management, but the interest of railroad users is an important factor as customer satisfaction. It is necessary to have the quality estimation of railroad service, and important factors of service as customer satisfaction aspects can be supply, reliability, convenience, and safety. In this study, primary factors are deduced in the efficiency aspects of railroad station facilities from analyzing relative importance index using AHP(Analytic Hierarchy Process) methods. The most high rank important factor is railroad station user facilities, and the AHP importance index of passenger facilities and elevator facilities for KORAIL personnel and facility users is index. The third of KORAIL personnel is movement facilities, but facility users index is sanitation. And the low important factors of KORAIL personnel and facility users are shown as the platform in passenger facilities, the rest facilities in waiting room, the escalator in going up and coming down facilities, the escalator in movement facilities, the raised letters block in guide facilities, and the parking lot in subsidiary facilities.

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The Comparative Analysis of Passenger Evacuation Results Using CFAST and FLUENT (CFAST 와 FLUENT 화재유동해석을 통한 승객피난 시뮬레이션 결과 비교분석)

  • Jang, Yong-Jun;Park, Won-Hee;Jung, Woo-Sung;Lee, Chang-Hyun
    • Proceedings of the KSR Conference
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    • 2007.11a
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    • pp.1354-1361
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    • 2007
  • The evacuation simulation study was performed with the boundary condition of a fire simulator, referring to Dae-gu Subway Fire Accident which was a real station fire. The subway station was modelled from B3F station building to B2F waiting room in fire simulation. Also, a fire simulation were performed with CFAST and FLUENT. In CFAST, the total 29 zones were divided into 18 station buildings in B3F and 11 station buildings in B2F. In FLUENT, the simulated space had the same establishment as zone of CFAST. The study focused on possibility for application of fire simulation in underground station by comparing the resulted values from two simulators. For application of fire effect, the fire data were loaded directly to EXODUS in the case of CFAST and performed a passenger evacuation simulation. In the case of FLUENT, Out Data values of a fire simulation were difficult to be compatible with EXODUS. Two resulted values of passenger evacuation simulation by fire simulation were compared with the Dae-gu Subway Fire Accident in reality.

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Play Behaviour and Environment Using User Research (Focused on Air-bounce Space in Theme Museum) (사용자 조사법을 이용한 어린이 놀이행태 및 놀이환경 분석 (테마박물관의 실내 에어바운스 공간을 대상으로))

  • Song, Mi;Yun, Hee Jeong
    • The Journal of the Korea Contents Association
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    • v.16 no.1
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    • pp.274-284
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    • 2016
  • The purpose of this study is to analyze the play behaviour and play environment of children at the Air-bounce space in the theme museum, using user observation and interviewing user behaviour, main methods of user research. Study area is Animation theme museum in Chuncheon City, Kangwon Province, Republic of Korea. Main results show that physical, emotional, cognitive, and social behaviour of playing children in the study area are observed, and this study draws the planning and design related implications of play space such as carrying capacity, waiting room and safety guard and so on. The results of this study can be used in the planning and design process of children's play environment as important guidelines.

Analysis of the Working Conditions of Fire Protection Systems in the Goyang Bus Terminal Building Fire (고양종합터미널화재 시 소방시설의 작동실태 분석)

  • Lee, Eui-Pyeong
    • Fire Science and Engineering
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    • v.32 no.3
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    • pp.95-107
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    • 2018
  • This study analyzed the working conditions of the fire protection system in the Goyang Bus Terminal fire based on the fire investigation results. The results were as follows. First, extinguishing using an indoor fire hydrant was not attempted immediately after the fire burned the ceiling urethane foam. Second, a sprinkler alarm valve was turn off and did not work in the repair work space of the 1st basement. On the other hand, the sprinklers in the $2^{nd}$ basement, $1^{st}$ floor, $2^{nd}$ floor, and $3^{rd}$ floor worked and prevented the fire from moving to stories other than the $1^{st}$ basement. Third, although an exit light worked normally, it was not installed in the exit from the waiting room in the $2^{nd}$ floor to the bus stop. This resulted in many casualties. Fourth, although a fire receiver sent an electrical signal to the fan controller of the smoke control system, it was treated manually in the fan controller and the fan in the $2^{nd}$ floor did not work.

Analysis of Waiting Time and its Associated Factors at School Lunch Room Using Ultrasonic and Noise Sensors (초음파와 소음 감지 센서를 이용한 학교 급식실 대기 시간과 연관 요소 분석)

  • Jung, Jimin;Shin, Yebin;Lee, Eunji;Kim, Jieun
    • Proceedings of the Korea Information Processing Society Conference
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    • 2019.10a
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    • pp.312-315
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    • 2019
  • 본 연구는 아두이노 보드와 다중 센서들을 사용하여 학교 급식실 대기 공간에서의 대기 상황을 분석한다. 실험에 사용한 초음파 및 소음 감지 센서들로부터 초음파 및 소음 데이터를 입력 받아 송신하는 아두이노 보드 기반 프로그램을 작성하고, 데이터를 수집, 저장, 관리하기 위하여 CoolTerm 프로그램을 사용한다. 또한, C 언어를 기반으로 정규화 프로그램과 필터링 프로그램을 구현하여 대기 인원 감지라고 인정할 수 있는 조건(일정 소음 이상 발생, 초당 5회 이상 감지 및 3미터 미만 거리에서 감지)에 맞지 않는 데이터를 걸러낸다. 예비 실험 이후 실시한 본 실험 범위는 8월 27일(화)부터 30일(금)까지 4일간, 점심 식사 시간 중 중간 시간대인 12시 20분부터 12시 39분까지이다. 분석 결과 식단 선호도에 따라 대기 시간에 확연한 차이가 발생하는 것을 확인하였으며, 배식 시간 역시 대기 시간에 미치는 영향이 있는 것을 알 수 있었다. 또한 초음파 센서로부터 분석한 결과와 소음 감지 센서로부터 분석한 결과, 상당한 유사성이 관찰되었다. 본 연구는 대기 시간만의 측정에 그치는 것이 아니라, 식단과 대기 시간과의 관계 분석을 통해 학생 식사 행태가 대기 시간에도 영향을 미친다는 추가적인 사실을 증명하였는데, 이는 대기 시간 문제 해결이 단순히 급식 대기 상황 개선에만 있는 것이 아니라 식단 및 배식 방식 등의 개선과 같이 이루어져야 함을 보여준다. 이는 기존 연구들이 확인하지 못했던 사실로, 본 연구의 주요한 기여로 볼 수 있다. 향후 본 연구를 확대하여 무선 인터넷 및 알림 시설을 갖춘다면, 현재의 학교 급식 환경을 획기적으로 개선할 수 있을 것으로 기대한다.