• Title/Summary/Keyword: verbal violence experience

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수술실 간호사의 언어폭력경험, 언어폭력충격, 및 소진간의 상관성에 대한 융합연구 (Convergence study on Relationship among Verbal violence experience, Verbal violence impact and Burnout in Operating Room Nurses)

  • 이수진;김주성
    • 한국융합학회논문지
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    • 제8권6호
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    • pp.85-96
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    • 2017
  • 본 연구목적은 수술실 간호사의 언어폭력경험, 언어폭력충격 및 소진정도를 파악하고 그 상관관계를 분석하기 위함이다. 수술실 간호사 202명을 대상으로 구조화된 설문지를 이용하여 자료수집하였으며 분석은 기술통계, t-test, ANOVA, Scheffe test, Pearson상관계수 및 다중회귀분석으로 하였다. 연구결과에서 수술실 간호사들의 언어폭력경험수준은 평균 1.96점, 언어폭력충격수준은 평균 1.67점, 소진정도는 평균 3.08점으로 나타났다. 언어폭력경험수준은 언어폭력충격수준 및 소진정도와 유의한 정적 상관관계가 있었으며(r=.39, p<.001; r=.41, p<.001) 언어폭력충격수준도 소진정도와 유의한 정적 상관관계를 나타내었다(r=.29, p<.001). 소진정도에 영향을 미치는 요인은 언어폭력경험, 언어폭력충격수준 및 직위(일반간호사)였으며 이들 요인은 수술실 간호사의 소진정도를 30% 설명하였다(F=9.15, p<.001). 이상의 결과를 통해 수술실 간호사의 언어폭력경험은 개인적, 사회적 측면에서 안정감과 생산성을 위협하며, 의료현장에서의 언어폭력예방을 위한 중재방안의 모색이 필요함을 확인하였다.

수술실 간호사의 언어폭력경험, 사회적 지지, 대처양상이 업무 스트레스에 미치는 영향 (The Effects of Verbal Violence Experience, Social Support, and Coping Patterns on Job Stress among Operating Room Nurses)

  • 김정욱;고숙정;신성희
    • 임상간호연구
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    • 제22권1호
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    • pp.38-45
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    • 2016
  • Purpose: The purpose of this study was to understand the effects of verbal violence experience, social support, and coping patterns on job stress among operating room(OR) nurses. Methods: The participants were 214 operating room nurses in general hospitals. Data were collected from April 1st to May 1st in 2013 and were analyzed using a multiple regression. Results: The most influencing factor on job stress for OR nurses was verbal violence experience from doctor(${\beta}=.35$), and verbal violence experience from nurse (${\beta}=.27$) followed. Social support from co-workers was a significant factor in decreasing job stress (${\beta}=-.22$). Those three factors explained 43.0% (F=54.76, p<.001) of OR nurses' job stress. Conclusion: The findings of this study revealed that doctors' and nurses' verbal violence increased job stress of OR nurses and social support from co-workers was found decreasing OR nurses' job stress. The results of the study provides an necessity for developing an effective program for minimizing job stress of OR nurses caused by work place verbal violence.

The Effect of Violent Experience on Burnout among Some Dental Hygienists

  • Jeon, Eun-Jeong;Han, Mi Ah;Park, Jong;Choi, Seong Woo
    • 치위생과학회지
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    • 제17권5호
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    • pp.413-422
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    • 2017
  • This study investigated the effect of violent experience on burnout among some dental hygienists. The study subjects were 242 dental hygienists working at dental clinics. Data were collected by self-administered questionnaire including information such as demographics, work-related characteristics, working environment, experience of violence, and burnout. The violence was classified as verbal violence, physical threat, or physical violence committed by dentists, patients, or caregivers. Descriptive analysis, t-test, ANOVA, correlation, and multiple linear regression analysis were performed to examine the factors associated with burnout. The levels of verbal violence, physical threat, and physical violence by dentists were $0.53{\pm}1.26$, $1.12{\pm}2.70$, and $0.04{\pm}0.42$, respectively. The levels of verbal violence, physical threat, and physical violence by patients and caregivers were $1.50{\pm}1.89$, $1.41{\pm}2.24$, and $0.24{\pm}1.38$, respectively. The score of burnout was $3.13{\pm}0.43$. Total violence, verbal violence, and physical violence by dentists were positively correlated with burnout. Total violence, verbal violence, and physical threat by patients and caregivers were positively correlated with burnout. In multiple linear regression analysis, the level of physical violence by dentists was positively associated with burnout of dental hygienists (${\beta}=0.95$, p=0.032). The levels of total physical violence (${\beta}=0.28$, p=0.002), verbal violence (${\beta}=0.15$, p<0.001), and physical threat (${\beta}=0.19$, p=0.009) by the patients or caregivers were positively associated with burnout of dental hygienists. This study examined the association between violence and burnout among dental hygienists. The level of violence showed positive correlation with burnout. Environment improvement to protect employees from violence and for management of employees who experienced workplace violence are needed to reduce the burnout.

임상간호사의 돌봄대상자로부터 언어폭력 경험 (Clinical Nurses's Experience of Verbal Violence by Care Recipients)

  • 신경희;손수경
    • 동서간호학연구지
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    • 제30권1호
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    • pp.10-21
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    • 2024
  • Purpose: The purpose of this study are to understand the meaning and essential structure of clinical nurses' experiences of verbal violence and find nursing intervention for them by applying phenomenological research method. Methods: The participants in this study were seven clinical nurses with experience of verbal violence. Data collection were conducted from August 2016 through January 2017 until data saturation. Data analysis was performed through a cyclical process of data collection and analysis by applying Giorgi's phenomenological method. Results: Four categories were identified: A weapon of the mind: the shock of verbal abuse; negative emotions that shake my heart; skepticism about the value and meaning of a job; an unforgettable wound. Conclusions: The results of this study provide a deeper understanding of the pain caused by verbal violence experienced by nurses from their care recipients. These results suggest that nursing interventions for nurses with experience of verbal violence will contribute to resolving the problem.

간호사의 언어직무스트레스 (Verbal job stress experienced by Nurses.)

  • 김석준
    • 산업융합연구
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    • 제10권1호
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    • pp.27-40
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    • 2012
  • The purpose of this study is to understand verbal violence and stress experienced by nurses, to identify measures to reduce such stress, and to present basic information needed for performing their professional roles. The results of this study are as follows. First the types of verbal violence by doctors, nurses, patients and their caregivers included "they speak roughly" and "they speak in a commanding tone" when they were marked on the basis of 5 points. In other words, speaking roughly is highest in frequency. Second, the main harmers of verbal violence were doctors, nurses, and patients and their caregivers, and thus verbal violence by nurses was most frequent. Third, the emotional reactions of the nurses after verbal violence were "angry", "frustrated", and "depressed" in order. As a result of analysis of effects on the emotional reactions of nurses. Fourth, the job stress of the nurses after experience of verbal violence was show as "frequently struggling with friends", "frequently struggling with family members", and "frequently drinking" in order. Fifth, based on general characteristics, the emotional reactions and job stress of nurses after verbal violence were significant on age, acdemic years, and current workplace, and the job stress of nurses after verbal violence was significant on marriage, clinical career, department of working, and types of working. This study may be significant in that it suggests methods of intervention, safe job environment, and administrative institution to relieve the emotional reactions of nurses after verbal violence, to reduce their stress, and to support the emotional reactions of nurses experienced verbal violence.

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언어폭력이 치과위생사의 스트레스에 미치는 영향과 긍정심리자본의 매개 (The effects of verbal violence on stress among dental hygienists and mediating effects of positive psychological capital)

  • 박정현;장경애
    • 한국치위생학회지
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    • 제19권2호
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    • pp.241-249
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    • 2019
  • Objectives: This study aimed to investigate the effects of verbal violence experience on stress and positive psychological capital as well as the mediating effects of positive psychological capital. Methods: A survey was conducted with dental hygienists working at university hospitals, general hospitals, and dental hospitals and clinics in Busan, Gyeongnam, and Ulsan areas.Of the 230 questionnaires distributed, 206 were used in the analysis after excluding 24 completed questionnaires that had errors or missing answers. Results: As a result of identifying the relationships between verbal violence damage, positive psychological capital, and stress, verbal violence damage was negatively correlated with positive psychological capital (r=-0.28, p<0.001) and positively correlated with stress (r=0.40, p<0.001). Positive psychological capital had a negative correlation with stress (r=-0.25, p<0.001). As a result of verifying the mediating effects of positive psychological capital on the relationship between verbal violence damage and stress among dental hygienists, it was found that verbal violence had a significant effect on stress and positive psychological capital in the first and second stages. In the third stage, the effect of positive psychological capital on stress was significant, showing that there was a mediating effect. Conclusions: Therefore, sound work environments should aim to reduce verbal violence while increasing support systems to reduce negative emotional and psychological states.

간호사가 경험한 언어폭력이 조직몰입에 미치는 영향: 회복탄력성의 매개효과 중심으로 (Influence of Verbal Violence Experienced by Nurses on Organizational Commitment: Focus on the Mediating Effects of Resilience)

  • 윤미순;이미영
    • 임상간호연구
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    • 제26권1호
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    • pp.1-9
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    • 2020
  • Purpose: This study was conducted to provide fundamental data on increasing organizational commitment of clinical nurses by verifying the mediation effects of resilience in the correlation between the verbal violence experienced by nurses and their organizational commitment. Methods: Participants were 167 nurses working in 2 university hospitals and 3 general hospitals located in D city Nurse managers were excluded. Data were analyzed using t-test, ANOVA, Pearson's correlation coefficient, and multiple regression analysis based on the three-step mediation effect verification procedures proposed by Baron and Kenny. SPSS 24.0 program was used. The significance of mediation effect was verified by performing the Sobel test. Results: The resilience was confirmed to have a partial mediating effect in the relationship between verbal violence experience and organizational commitment (β=.25, p=.001), and verified by Sobel test (Z=-1.95, p=.026). Conclusion: The results verifiying that verbal violence experience, organizational commitment, and resilience are correlated with each other, and showing that the organizational culture needs to be improved and the hospital environment needs to be changed to decrease verbal violence experiences and increase resilience in order to enhance organizational commitment.

노인요양보호사가 경험한 환자 및 보호자에 의한 폭력 경험과 대처 (Caregivers' Experience of Violence and Coping with It in Nursing Homes)

  • 이은영;강희선;김경희;박경숙
    • 지역사회간호학회지
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    • 제23권2호
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    • pp.134-143
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    • 2012
  • Purpose: The purpose of this study is to investigate verbal, physical and sexual violence to caregivers in nursing home workplaces. Methods: This cross-sectional study was done from October 17 to 31, 2011 at eight randomly selected nursing homes in Seoul and one nursing home in Gyeonggi, South Korea. This study explored their responses to violence and violent situations, and then investigated on how caregivers coped with workplace violence. Results: The results of this study show that most caregivers in nursing homes experience some form of violence. Verbal violence was more frequent than physical or sexual violence. Verbal and physical violence occurred most often while they were changing the clothes of patients and sexual violence occurred most often while they were showering patients. After experiencing violence, caregivers most often dealt with the situation by informing their colleagues of what was happened. Conclusion: These results suggest that institutional and administrative measures must be implemented to increase the prevention of violence against caregivers and to improve effective measures to deal with violence once it has occurred. Violence in nursing homes can be reduced through the combination of appropriate responses by caregivers and proper education of both patients and caregivers.

병원 내 언어폭력에 노출된 임상 간호사의 경험: 현상학적 연구 (Clinical nurses' experiences of workplace verbal violence: a phenomenological study)

  • 우민수;김형숙;김증임
    • 여성건강간호학회지
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    • 제28권2호
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    • pp.154-164
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    • 2022
  • Purpose: This study aimed to describe clinical nurses' lived experiences of workplace verbal violence through qualitative research using descriptive phenomenology. Methods: Six female Korean nurses who had less than 5 years of clinical experience and had experienced verbal violence in the workplace within the past year participated in the study. Data were collected through one-on-one in-depth interviews with the participants and analyzed using Colaizzi's phenomenological method. Results: A total of 27 codes, eight themes, and four theme clusters were derived from the participants' statements. The four theme clusters of the clinical nurses' experiences of verbal violence in the workplace were as follows: "tip of the iceberg," "beyond me and my control," "fear and resignation," and "personal burden." The participants recognized that nurses experienced verbal violence daily, and that the causes of and responses to verbal violence were determined by external situational factors rather than nurses' individual problems. This suggests that nurses felt that they had no choice but to personally cope with verbal violence and bear the consequences due to systematic indifference and silence about verbal violence experienced by clinical nurses. Conclusion: The findings show that verbal violence was pervasive and unmerited, yet often endured at the cost of a personal burden to nurses. A clear definition of verbal violence and education for employees are needed, and a reporting system should be established to report all forms of violence regardless of the severity of the incident.

병원 원무행정근무자의 폭력경험이 직무스트레스에 미치는 영향 (The Influence of Violence Experience on the Job Stress among Hospital Employees Working at Administration and Discharging Department)

  • 최윤영;한미아;박종;최성우
    • 보건행정학회지
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    • 제26권4호
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    • pp.325-332
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    • 2016
  • Background: Workplace violence was recognized to be social problems that might impact the health status and the job satisfaction of employee in hospitals. This study investigated the current status of violence and job stress among hospital employees working at administration and discharging department. Methods: The study subjects were 213 administrative employees working at 20 general hospitals. Data were collected by self-administered questionnaire that included information such as demographics, job-related characteristics, experience of violence, and job stress. The violence was classified as verbal violence, physical threat, and physical violence occurred by patients and caregivers. Analysis of variance, t-tests, correlation analysis, and multiple linear regression analysis were performed to examine the associated factors with job stress. Results: The levels of verbal violence, physical threat, and physical violence were $1.64{\pm}1.08$, $0.54{\pm}0.67$, and $0.04{\pm}0.17$, respectively. The score of job stress was $2.74{\pm}0.50$ and it was associated with age, existence of spouse, drinking frequency, subjective health status, disease history, night-time treatment, and public health administration career in simple analysis. In multiple linear regression analysis, the level of verbal violence experience was significantly associated with job stress (B=0.09, p=0.001). Also physical threats (B=0.18, p<0.001) and physical violence (B=0.48, p=0.008) showed positive association with job stress. Conclusion: This study attempted to examine the association between experience of violence and job stress in administrative employees at medical institutions. Levels of violence showed positive correlation with the job stress. Environment improvement to protect employee from violence and management of employees who experienced workplace violence are needed to reduce the job stress.