Health Policy and Management (보건행정학회지)

Korean Academy of Health Policy and Management (한국보건행정학회)
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The Influence of Violence Experience on the Job Stress among Hospital Employees Working at Administration and Discharging Department

병원 원무행정근무자의 폭력경험이 직무스트레스에 미치는 영향

  • Choi, Yun-young (Department of Public Health, Chosun University Graduate School of Health Science) ;
  • Han, Mi Ah (Department of Preventive Medicine, Chosun University College of Medicine) ;
  • Park, Jong (Department of Preventive Medicine, Chosun University College of Medicine) ;
  • Choi, Seong Woo (Department of Preventive Medicine, Chosun University College of Medicine)
  • 최윤영 (조선대학교 보건대학원 보건학과) ;
  • 한미아 (조선대학교 의과대학 예방의학교실) ;
  • 박종 (조선대학교 의과대학 예방의학교실) ;
  • 최성우 (조선대학교 의과대학 예방의학교실)
  • Received : 2016.07.18
  • Accepted : 2016.11.18
  • Published : 2016.12.31
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Abstract

Background: Workplace violence was recognized to be social problems that might impact the health status and the job satisfaction of employee in hospitals. This study investigated the current status of violence and job stress among hospital employees working at administration and discharging department. Methods: The study subjects were 213 administrative employees working at 20 general hospitals. Data were collected by self-administered questionnaire that included information such as demographics, job-related characteristics, experience of violence, and job stress. The violence was classified as verbal violence, physical threat, and physical violence occurred by patients and caregivers. Analysis of variance, t-tests, correlation analysis, and multiple linear regression analysis were performed to examine the associated factors with job stress. Results: The levels of verbal violence, physical threat, and physical violence were $1.64{\pm}1.08$, $0.54{\pm}0.67$, and $0.04{\pm}0.17$, respectively. The score of job stress was $2.74{\pm}0.50$ and it was associated with age, existence of spouse, drinking frequency, subjective health status, disease history, night-time treatment, and public health administration career in simple analysis. In multiple linear regression analysis, the level of verbal violence experience was significantly associated with job stress (B=0.09, p=0.001). Also physical threats (B=0.18, p<0.001) and physical violence (B=0.48, p=0.008) showed positive association with job stress. Conclusion: This study attempted to examine the association between experience of violence and job stress in administrative employees at medical institutions. Levels of violence showed positive correlation with the job stress. Environment improvement to protect employee from violence and management of employees who experienced workplace violence are needed to reduce the job stress.

Keywords

References

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