• Title/Summary/Keyword: verbal communication

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A Subjectivity Study on Nonverbal Communication Cues in Facebook (온라인에서의 비언어적 요소에 대한 주관성 연구: 페이스북을 중심으로)

  • Kim, Suhyeong;Lee, Jungwoo
    • Journal of Digital Convergence
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    • v.18 no.2
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    • pp.183-195
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    • 2020
  • Non-verbal communication cues seem to be increasingly used in social media, such as emoticon, like, follow, etc. A Q methodology study is conducted to explore this phenomenon. Via a series of focus group activities with Facebook heavy users, 34 Q statements concerning online non-verbal communication cues are derived. Different Facebook users conduct Q sorts of these statements based on frequent use basis. Analysis of Q sort result reveals three distinctive usage patterns of non-verbal communication cues in Facebook: 'safe distance keeping' type, 'observing hermit' type and 'fully dedicated aficionado' type. Discussions are made concerning different components of non-verbal communication cues utilized in these groups, respectively, which can provide a theoretical basis for social media design.

An Analysis on Communication in a Math Class - Based on Verbal Interactions - (수학수업에서 의사소통 분석 -언어상호작용을 중심으로-)

  • Shin, Joon-Sik
    • Education of Primary School Mathematics
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    • v.10 no.1 s.19
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    • pp.15-28
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    • 2007
  • From a social constructivists' perspective, knowledge is not transmitted by language but it is constructed by social interactions with others. That is, it is viewed in social constructivism that learning is a process in which knowledge is constructed by communicative interactions with more capable others. In this vein, a class might be analyzed and characterized in terms of interactional patterns of teacher-student and student-student in class. For this, a primary math class was selected and observed and it was analyzed by the Flanders category system to investigate the effects of the math teaching based on verbal interactions on the learning of math. The class was taught in a teacher-centered and direct way but in the class math knowledge was taught through univocal communications in the form of question-answer. The results of this study appeared to suggest that verbal interactional patterns should take place frequently in math teaching in the sequence of a teacher's questions$\to$students' extensive responses $\to$ positive feedback for the students' responses by the teacher $\to$ the acceptance of the students' responses $\to$ the teacher's explanation or students' questions. In other words, math might be taught more effectively through the verbal discourse patterns proposed in this study.

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A Case Study on the Learning Characteristics of Science-Gifted Students in Jeonnam Province -Focused on Verbal and Nonverbal Interactions in Small Group- (과학영재 학생의 학습 특성에 관한 사례연구 -소집단에서의 언어적, 비언어적 상호작용을 중심으로-)

  • Han, Kwang-Lae;Park, Hae-Gyun;Ryu, Jae-In
    • Journal of Korean Elementary Science Education
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    • v.30 no.1
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    • pp.51-60
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    • 2011
  • The purpose of this study was to investigate gifted students' verbal-nonverbal interactions in small grouped classes and to classify them into characteristics. For this study, an instrument to measure gifted student's verbal-nonverbal interactions was developed. The subjects were 16 students of 5th and 6th grades at H-area gifted center in rural area. Video recorded was classified each 5minutes by researchers. The results were as follows; First, verbal interactions were about 27% and non-verbal interactions were about 73%. Activities unrelated to learning were about 20%. Second, high achievement gifted students enjoyed verbal interactions including discussions. Third, gifted students can be classified 3 types(Spoken-centered, Written-centered and Played-centered) by interactions. The results revealed that gifted student's verbal-nonverbal interactions played an important role in communication between students and teacher as well as students. Small-grouped instructions according to characteristic and levels of gifted students are needed in gifted science education.

The Effects of Non Verbal Communication of Restaurant Employees on Customer Emotion, Customer Satisfaction, Customer Trust, and Revisit Intention (외식업 직원의 비언어적 커뮤니케이션이 고객감정, 고객만족, 고객신뢰 그리고 재방문의도에 미치는 영향)

  • Kim, Bo-Yeong;Jun, Jae-Hyeon;Han, Sang-Ho
    • The Korean Journal of Franchise Management
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    • v.9 no.3
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    • pp.45-55
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    • 2018
  • Purpose - Non-verbal Communication with customers in restaurant business can play an important role because it affects customer behavior and attitudes as a means to develop and maintain long-term relationships with customers. The purpose of this study is to analyze the effect of non-verbal communication with customers and the effect of the influence on customer satisfaction, trust, and revisit intention. Research design, data, methodology - In order to verify the research models and hypotheses of this study, questions were prepared for each variable and data were collected through questionnaires. The questionnaire survey was conducted from March 27, 2018 to April 17, 2018, for those who agreed with the citizens of the Jeju area who visited the restaurant recently. 50 out of 100 were conducted by internet survey and 50 were surveyed. Thus, a total of 100 responses were used using structural equation modeling with Smartpls 3.0. Results - The results of the study are as follows. First, non-verbal communication has a significant impact on customer emotion. Second customer emotion have a significant impact on customer trust and satisfaction. Third, Customer satisfaction had positive a significant effect on revisit intention. Fourth, Customer trust had positive a significant effect on revisit intention. Conclusions - The implications of this study are following as: The food service company should continuously provide non-verbal communication training to employees so that they can respond to customers with the right attitude and bright smile. In particular, in the case of restaurant franchises, customer response manuals should be created and distributed to the franchisees, and a regular training program for the franchisees should be implemented to provide the same service to the customer. Second, CEOs should have to worry about what kind of experience he or she has left since leaving the store. It is also necessary to constantly look at what customers experience in their stores or in their brands, and what emotions they form through their experiences. Third, the more satisfied or trusted customers are formed through the service of the employee, the more loyal the restaurant business will be, and the more likely it is to make continuous revisit and positive word-of-mouth activities..

Implementation of Augmentative and Alternative Communication System Using Image Dictionary (이미지 사전을 이용한 보완대체 의사소통 시스템의 구현)

  • Ryu Je;Kim Woo-Sung;Han Kwang-Rok
    • Journal of Korea Multimedia Society
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    • v.9 no.9
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    • pp.1208-1221
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    • 2006
  • In this paper, we implement an AAC(Augmentative and Alternative Communication) system based on image dictionary in order that speech defectives can easily communicate their opinion to others by using images. Normally, those who have a speech defect use only a few limited words to express their intentions and it is an effective way to use images in their communication because they have a difficulty in speaking. Therefore we make verbal images of verb and adjective that play an important role in expressing the speaker's intention, define pattern of semantic relation between the verbal images and noun images, and construct the image dictionary. In this AAC system, when a user clicks a verbal image, the system generates a sentence by selecting noun images which are component parts of corresponding pattern based on semantic relation with the verbal image. We evaluate the implemented system by how efficiently children of speech defect can express their intention and the result shows more than 70% of success rate in communication.

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A Study on Non-Verbal Expressions for the Realization of Narrative Visualization -Focusing on a 3D Cat Character, "Puss" (내러티브 시각화 구현을 위한 비언어적 표현 연구-3D 고양이 캐릭터 "Puss"를 중심으로)

  • Lee, Young-Suk;Kim, Sang-Nam
    • Journal of Korea Multimedia Society
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    • v.19 no.3
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    • pp.659-672
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    • 2016
  • In animated films, characters materialize narratives through acting. The narrative is an element to materialize accurate delivery of lines and emotions. The non-verbal actions should express lots of emotions and lines in scenes, and also they can be used as a way of empathy. This study analyzed the visualization factors of narrative focusing on a cat character frequently shown in animated films. For this, the visualization factors of non-verbal actions expressed in characters' personal space and dynamic space were extracted. Based on this, it aims to suggest the emotion expressing method of characters to realize effective narrative visualization. In the future, it aims to be used as reference data in case when producing non-verbal communication for 3D characters.

The Influence of Verbal Aggression on Job Involvement and Turnover Intention in Organizational System

  • Song, Junhwa;Lee, Namgyum;Park, Soon young
    • International journal of advanced smart convergence
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    • v.4 no.2
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    • pp.54-60
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    • 2015
  • In modern business organization, the most important strategic factor in maintaining competitive advantage in business is to manage and utilize human resources effectively, which has eventually increased workload and psychological pressure in organizations. And research show that increased workload and psychological pressure has produced various tensions in business organizations, and it appears that those tensions have increased the workplace aggressive behavior among employees. In various types of aggressive behavior, this study focuses on verbal aggression. The study also attempts to find out the relationships among verbal aggression, job involvement, and turnover intention among administrative workers in colleges from May 20 to May 26, 2015. Summary of the research result is as follows. First of all, the study shows that verbal aggression directly increases the employee turnover intention.

The Relationships among Infants' Nonverbal Communication, Maternal Verbal Behaviors and the Infants' Acquisition of Vocabulary (영아의 비언어적 의사소통과 어머니의 언어적 행동 및 영아 어휘력 간의 관계)

  • Lee, Yun Seon;Kim, Myoung Soon
    • Korean Journal of Child Studies
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    • v.34 no.2
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    • pp.1-25
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    • 2013
  • The purpose of this study was to examine the relationship among infants' nonverbal communication, maternal verbal behaviors and the infants' acquisition of vocabulary. The subjects were 93 pairs of 10 to 18 months old infants and their mothers residing in the Seoul and GyeongGi-Do area. The results were as follows : (1) In terms of the infants' nonverbal communicative means, it appeared that the group of 16~18 month olds utilized more gesture and vocalization. As regards the infants' nonverbal communicative functions in terms of social behavior and joint attention, the group of 16~18 month olds was found to perform more of the behaviors from this category than the other groups. There was a significant difference in the maternal verbal behavior among the different age groups. (2) Among the infants' nonverbal communicative means, gesture and vocalization, there appeared to be a significant relationship between vocalization and the infants' acquisition of vocabulary. In addition, there was an important relationship between the high usage of infants' nonverbal communicative functions with behavior regulation and the high usage of joint attention and the successful acquisition of vocabulary among infants. (3) Social play, which is a maternal verbal behavior categorized as one of the strategies for getting infants' attention, was significantly related to the acquisition of infants' vocabulary. (4) When mothers used more imitating sounds and mimetic words, requests for information, descriptions, conventional social expressions, and imitation to enhance responsiveness, infants were found to have acquired a larger vocabulary.

A Study on T-shirt Patterns as Communication and Its Design Application (티셔츠 문양의 커뮤니케이션 기능 및 이를 응용한 디자인 연구)

  • Kwak Seung-Hee;Choy Hyon-Sook
    • Journal of the Korean Society of Costume
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    • v.56 no.7 s.106
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    • pp.1-16
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    • 2006
  • Clothing not only offers protection for the body and an aesthetic function but also accomplishes a communication role by delivering a message. And symbolic meanings of clothes deliver important information about the wearer. The T-shirt is one of the most popular items of clothing because of its simplicity and utility, In particular, T-shirt patterns, being simple forms, accomplish non-verbal communication directly by making possible the expression of an idea and showing the personality of the wearer. For these reasons, the T-shirt is becoming established as an Important item of clothing that shows one's personality and individuality in modern society. One purpose of this study is to confirm the communication function of fashion and understand that fashion plays an important symbolic role as a means of communication. Another purpose is to see how T-shirt patterns relate to human communication, through studying of widely accepted T-shirt in modern society. The final purpose is to develop a T-shirt design application based on this study and show how T-skirts contribute to expressing one's individuality and deliver ideas about society through clothing. The results of this study are as follows: 1. T-shirt patterns play a part in non-verbal communication. 2. T-shirt patterns have been variously expressed through conditions of society, culture and types of patterns, and formation techniques. 3. The communication function of T-shirt patterns have been classified to 5 categories; publicity, persuasion, solidarity, art, and fashion. 4 T-shirt design patterns were developed and produced. 5. T-shirt patterns could be useful ways to express individuality of oneself today.

A Finger Counting Method for Gesture Recognition (제스처 인식을 위한 손가락 개수 인식 방법)

  • Lee, DoYeob;Shin, DongKyoo;Shin, DongIl
    • Journal of Internet Computing and Services
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    • v.17 no.2
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    • pp.29-37
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    • 2016
  • Humans develop and maintain relationship through communication. Communication is largely divided into verbal communication and non-verbal communication. Verbal communication involves the use of a language or characters, while non-verbal communication utilizes body language. We use gestures with language together in conversations of everyday life. Gestures belong to non-verbal communication, and can be offered using a variety of shapes and movements to deliver an opinion. For this reason, gestures are spotlighted as a means of implementing an NUI/NUX in the fields of HCI and HRI. In this paper, using Kinect and the geometric features of the hand, we propose a method for recognizing the number of fingers and detecting the hand area. A Kinect depth image can be used to detect the hand region, with the finger number identified by comparing the distance of outline and the central point of a hand. Average recognition rate for recognizing the number of fingers is 98.5%, from the proposed method, The proposed method would help enhancing the functionality of the human computer interaction by increasing the expression range of gestures.