• 품질경영학회지
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• 제52권1호
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• pp.95-113
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• 2024

Purpose: This study focused on the societal changes associated with the entry into an ultra-aged society and the increase in single-person households. The core objective of this research is to investigate how social intelligent robots can bring about positive changes in the lives of individuals in single-person households and how such changes influence user satisfaction and the intention to use these robots. Methods: The study employed a cross-sectional analysis using a structural equation model. A survey designed to assess the impact of social intelligent robots' characteristics, such as perceived encouragement, empathy, presence, appearance, and attachment, on user satisfaction and usage intentions was conducted. Data were collected from a total of 335 users and analyzed using the structural equation model. Results: In the characteristics of social intelligent robots for single-person households, it was found that empathy, presence, and attachment significantly influenced satisfaction, while perceived encouragement, empathy, and attachment significantly influenced usage intentions. The research results indicate differences between enhancing user satisfaction and increasing the intention to use social intelligent robots. The findings suggest the essential need for a user-centric approach in the design and development of social intelligent robots. Additionally, it was observed that emotional support plays a crucial role in users' experiences with social intelligent robots. Conclusion: This study verified the impact of social intelligent robots on satisfaction and usage intentions based on users' experiences. It examined the influence of linguistic, visual, and personal characteristics of robots on user experiences, providing insights into how technological and human aspects of social intelligent robots interact to shape user satisfaction and usage intentions. Consequently, the study confirmed that social intelligent robots can bring positive changes to human life, emphasizing the necessity for the advancement of robot technology in a human-centric direction.

• 정보화정책
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• 제27권4호
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• pp.85-100
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• 2020

본 연구는 중고령자의 디지털정보화 활용 수준을 파악하고 디지털정보화 활용 수준이 삶의 만족도에 미치는 영향을 살펴보았다. 더불어 디지털정보화 활용 수준이 중고령자의 사회적 자본을 매개로 하여서도 삶의 만족도에 영향을 미치는지 살펴보았다. 본 연구에서는 한국정보화진흥원의 「2018년 디지털정보격차 실태조사」 자료를 활용하였으며, 연구대상자는 전국의 55세 이상 중고령자에 해당하는 1,662명이다. 분석자료는 SPSS 25.0 통계패키지를 사용하여 다중회귀분석과 Baron & Kenny(1986)의 3단계 매개회귀분석을 실시하였다. 사회적 자본의 매개효과의 통계적 유의성은 Sobel Test를 통해 검증하였다. 다중회귀분석 결과, 중고령자의 디지털정보화 활용 수준이 높고 사회적 자본 수준, 연령이 높으며, 여성, 비독거일수록 삶의 만족도가 높은 것으로 나타났다. 또한, 사회적 자본의 매개효과를 분석한 결과, 중고령자의 디지털정보화 활용 수준과 삶의 만족도의 관계에서 사회적 자본이 부분매개효과를 가지는 것으로 나타났다. 이를 통해 중고령자의 삶의 만족도를 향상시키기 위한 방안으로 디지털정보화 활용 수준과 더불어 사회적 자본을 고려할 필요가 있음을 알 수 있다.

• 정보화정책
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• 제28권4호
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• pp.36-53
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• 2021

최근 우리사회는 지능정보사회로의 진입과 디지털 대전환으로 인해 개인의 삶에서 디지털정보화 활용 능력이 강조되고 있다. 본 연구는 정보취약계층인 장애인의 디지털정보화 활용 수준과 삶의 만족도의 관계를 실증적으로 파악하고, 이들간 관계에서 사회적 지지의 조절효과를 검증하기 위해 실시하였다. 이를 위해 한국지능정보사회연구원의 「2020년 디지털정보격차 실태조사」 자료를 분석에 활용하였으며, 연구대상자는 장애인 2,200명이다. 연구결과, 장애인의 디지털정보화 활용 수준이 높을수록 삶의 만족도가 높아지는 것으로 나타났다. 또한 사회적 지지의 경우 디지털정보화 활용 수준과 삶의 만족도간의 관계에서 부(-)적인 조절효과를 가진 것으로 나타났다. 즉 장애인이 사회적 지지에 의존하기보다 자립과 자력으로 디지털기기 및 기술을 일상생활에서 빈번하게 활용할 시 삶의 만족도가 높아질 수 있음을 확인하였으며, 정책 및 실천현장에서 이에 대한 개입의 필요성을 제언하였다.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 1998년도 추계학술대회 논문집
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• pp.28-31
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• 1998

This paper describes the differences of the information system's success factors to improve the end-user's performance according to the job characteristics. A modified model of DeLone and McLean's IS success model is proposed with the two added variables of the top management concern and the IS department support. The model is validated using data collected from a field study of 3872 users on 3 Korean companies. ANOVA, correlation analysis, and stepwise regression are used to test research hypotheses. The results of the study indicate the following implications. First the top management concern and the IS department support have the significant relation with the system usage and the user satisfaction. Second, the system quality has an influence on the user satisfaction more than on the system usage. And the information quality has an influence on the system usage more than on the user satisfaction. Third, the system usage has more relations to the user's performance in the logistics function and R&D function. The user satisfaction has more relations to the user's performance in the sales and the A/S function. Therefore information system strategy to increase the user's performance must be differentiated according to job characteristics.

• 한국국방경영분석학회지
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• 제34권2호
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• pp.123-142
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• 2008

본 연구에서는 지식관리시스템의 성공요인으로 시스템특성, 지식특성, 경영특성, 조직특성, 사용자특성 등 5개 요인을 도출하고 이를 군에 적용하여 성과(사용도, 사용자 만족도)에 미치는 영향을 실증적으로 분석하였다. 연구결과, 사용도에는 사용자특성이 가장 큰 정(+)의 영향력을 미치고, 사용자 만족도에는 지식특성이 가장 큰 정(+)의 영향력을 미치며, 조직특성은 사용도와 사용자 만족도에 모두 부(-)의 영향력을 미치는 것으로 나타났다. 본 연구결과는 군 지식관리시스템의 성공적 운영방안을 제시함과 아울러 향후 시스템 구축 부대의 도입 초기 시행착오를 줄여 줌으로써 조기정착을 유도할 수 있을 것으로 기대된다.

• 한국IT서비스학회지
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• 제14권3호
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• pp.163-182
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• 2015

The spread of mobile commerce due to popularization of smartphones not only broke down the boundary between online and offline, but also changed the consumer life, and hence brought change of commerce paradigm that creates new demand. The success of innovative information technology such as mobile shopping can be defined as an individual accepting the technology and continuously using it, but the studies on the usage behavior after the acceptance have been done in very restrictively, despite its importance. In this study, in order to empirically investigate the factors that influence the continuance in mobile shopping usage experience and its causal relationship, Social Cognitive Theory and Habit Theory were applied to IS Continuance Model, and the extended IS Continuance Model was suggested and proved. As a result, the usefulness, enjoyment, and self-efficacy perceived in usage experience significantly influence satisfaction, and usefulness, self-efficacy, and satisfaction influence habit. Also, usefulness, self-efficacy, satisfaction, and habit significantly influence continuance intention. This study provides a valuable asset in providing an opportunity to understand the usage behavior of mobile shopping service users after the acceptance, and furthermore proving directionality in improving customer loyalty.

• 한국정보컨버전스학회논문지
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• 제6권2호
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• pp.61-66
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• 2013

본 연구에서는 회계정보시스템 품질이 전산회계 교육의 만족도에 미치는 영향을 분석하고, 사용자의 컴퓨터 사용시간과 컴퓨터 사용경력이 회계정보시스템 품질과 사용자 만족과의 관계를 조절하는 조절변수로서의 효과를 검증하였다. 실증분석결과 회계정보시스템 품질인 시스템 품질, 정보품질, 서비스 품질은 전산회계 교육의 만족도에 유의한 영향을 미치는 것으로 분석되었다. 조절변수인 컴퓨터 사용시간과 사용 경력을 이용하여 회계정보시스템 품질요인들을 독립변수로, 만족도를 종속변수로 하는 조절회귀분석을 실시한 결과, 컴퓨터 사용시간과 사용경력인 조절효과는 시스템 품질, 정보 품질에 한해 만족도와의 관계에 유의한 조절효과를 미치고 있음을 알 수 있다.

• 무역학회지
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• 제45권2호
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• pp.121-135
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• 2020

This study was to identify the effects of four types of e-Lifestyle(life-friendly lifestyle, development-oriented lifestyle, sociality-oriented lifestyle, information-oriented lifestyle) on sustainable behavior (usage and satisfaction) of Kiosk service. The study was based on convenience sampling of 222 consumers, who have at least three months experience of kiosk system use. Results showed that all of the four types of e-Lifestyle had not significant effect on ease of use. However, development-oriented lifestyle and sociality-oriented lifestyle had a positive effects on usefulness of Kiosk service. Results also indicated that e-Lifestyle had significant and positive effects on customer satisfaction and recommendation. In particular, life-friendly lifestyle had an effect on customer satisfaction, and sociality-oriented lifestyle and information-oriented lifestyle had statistically significant effects on recommendation. Since e-lifestyle could potentially influence sustainable behavior for using Kiosk, this study investigated the distribution of usage and consumer satisfaction for every lifestyle type, so as to understand the attitudinal and behavioral evaluation as sustainable behavior in the use of kiosk services. These findings allow researchers and marketers to identify the needs and expectations of specific types of kiosk users.

• 한국식품조리과학회지
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• 제29권2호
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• pp.169-175
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• 2013

The purpose of this study was to provide the basic information necessary to efficiently run a coffee shop. It comparatively analyzes the relative importance and satisfaction of side menu selection characteristics through analyses on customer importance-satisfaction when selecting a side menu as well as their usage behavior of the side menu at coffee shops. According to reason price the analysis result on the differences in the coffee shop side menu importance and satisfaction, there was a difference because the importance of selecting a side menu was higher for the attributes of taste, health, packing & appearance, economics and personnel service compared to satisfaction among which the price of a side menu was found to be the top priority for improvement. The significance of coffee shop side menu for the respondents prior to usage as well as their satisfaction after usage was evaluated in order to comparatively analyze the relative importance and achievement of each characteristic through the IPA. The result indicated that the variables positioned in the Concentrate Here area (II) were related to economic feasibility such as reasonable price, appropriate price of set menu, telecommunication company affiliated service and coupon usage and point accumulation. As for the Keep up the Good Work area (I), there were many variables regarding personnel service including taste of side menu, blending with coffee, clean packing, clean packaging, staff's side menu knowledge, staff's quick response, staff's politeness and staff's sincere response. As for the variables in the Low Priority area (III), health variables on health such as nutritional value, eco-friendly food materials and calories were observed.

• 한국프랜차이즈경영연구
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• 제12권1호
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• pp.7-19
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• 2021

Purpose: According to the growth of technology in the service industry, the interaction service between customer and employee has recently been transformed into between customer and technology by Self Service Technology (SST) requiring direct interaction with customers. In this context, self service technology such as unmanned ordering system installed at the store is actively introduced at the work place to reduce labor costs by food and retail company and the research for self-service technology which is rapidly replacing existing face-to-face service is needed. As the growth speed of SST is rapid, many researchers have studied the characteristics of SST, in every sector of business worldwide. Among the characteristics, attributes, Self Service Technology Quality (SSTQUAL) to evaluate SST is important because it may cause the customer's behavior. Thus, this research focuses on the effects of SSTQUAL on SST Satisfaction and SST continuance usage intention. This research suggests the guidelines for how Restaurant Company should prepare SST and build their customer satisfaction and continuance usage that increase the sales. Research design, data and methodology: This study tests the structural relationship between SSTQUAL of unmanned ordering system, SST satisfaction and SST continuance usage. SSTQUAL divided into four sub-dimensions and two categories, cognitive service attributes (Convenience, Functionality) and affective service attributes (Enjoyment, Assurance). In order to achieve the purposes of this research, research model and hypotheses were developed based on previous researches. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 524 customers experiencing SST and were analyzed through SPSS 25.0 and SmartPLS 3.0 statistical package program. Results: The findings of this research are as follows. First, all SSTQUAL have significant positive impacts on SST satisfaction. Second, SST satisfaction has significant positive impact on SST continuance intention. Third, cognitive service attributes and affective service attributes had wealth of explanation of service attribute more than a single dimension. Conclusions: The implications of this study are as follows. Overall, Restaurant Company should manage SSTQUAL consisting of not only cognitive service attributes (Convenience, Functionality) but also affective service attributes (Enjoyment, Assurance) to satisfy customers basically regardless of the type of restaurant.