• Journal of Distribution Science
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• v.19 no.4
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• pp.25-35
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• 2021

Purpose: This study aims to analyze the factors affecting customer satisfaction in the customer reviews of omni-channel, posted on Internet blogs, cafes, and YouTube using text mining analysis. Research, data, and Methodology: In this study, frequency analysis is performed and the LDA (Latent Dirichlet Allocation) is used to analyze social big data to respond to reviewers' reaction to the recently opened omni-channel shopping reviews by L Shopping Company. Additionally, based on the topic analysis, we conduct a sentiment analysis on purchase reviews and analyze the characteristics of each topic on the positive or negative sentiments of omni-channel app users. Results: As a result of a topic analysis, four main topics are derived: delivery and events, economic value, recommendations and convenience, and product quality and brand awareness. The emotional analysis reveals that the reviewers have many positive evaluations for price policy and product promotion, but negative evaluations for app use, delivery, and product quality. Conclusions: Retailers can establish customized marketing strategies by identifying the customer's major interests through text mining analysis. Additionally, the analysis of sentiment by subject becomes an important indicator for developing products and services that customers want by identifying areas that satisfy customers and areas that evoke negative reactions.

• Korea Trade Review
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• v.47 no.6
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• pp.189-209
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• 2022

This study aims to analyze Latin America and the Caribbean papers published in Korea during the past 2000-2020 years. Through this study, it is possible to understand the main subject and direction of research in Korea's Latin America and the Caribbean area. As the research mythologies, this study uses the text mining and Social Network Analysis such as frequency analysis, several centrality analyses, and topic analysis. After analyzing the empirical results, there has been a tendency to change the key words and centrality coefficients between 2000-2010 and 2011-2020 years. During 2011-2020 years, the most frequent keywords were changed from Neoliberalism and culture to policy education, and economy related words. The degree and closeness centrality analyses appeared the higher frequency key words. However, the eigenvector centrality appeared very different from the order of frequency key words. The topic analysis shows that the culture, language, and Neoliberalism were the most important keywords during 2000-2010 years but economy, labor trade, industry, development became the most important keywords during 2011-2020 years in topics.

• Journal of Digital Convergence
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• v.15 no.6
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• pp.415-423
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• 2017

This study explored research trends by investigating articles published in the Journal of Korean Society of Fashion Design from 2001 through 2015. English key words and abstracts were analyzed using text mining and topic modeling techniques. The findings are as followings. By the text mining technique, 183 core terms, appeared more than 30 times, were derived from 7137 words used in total 338 articles' key words and abstracts. 'Fashion' and 'design' showed the highest frequency rate. After that, the well-received topic modeling technique, LDA, was applied to the collected data sets. Several distinct sub-research domains strongly tied with the previous fashion design field, except for topics such as fashion brand marketing and digital technology, were extracted. It was observed that there are the growing and declining trends in the research topics. Based on findings, implication, limitation, and future research questions were presented.

• Knowledge Management Research
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• v.18 no.3
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• pp.101-124
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• 2017

Recently, 'happiness' has become a major issue of national level, exceeding the matter of personal issue. Especially, Korea has actually increased its GDP by focusing on the economic growth for decades, and now it has achieved the economic/technical development as an IT power. However, Korean people's satisfaction with life called 'happiness index' is moving back every year. Even though there have been continuous efforts to enhance the national happiness by mentioning it as an essential issue in the national level, there are not many researches related to it. This study drew measures to enhance happiness by extracting happiness factors and unhappiness factors of Korea through social network service. Especially, it aims to analyze, compare, and apply happiness factors and unhappiness factors of three countries such as the US, UK, and Brazil with higher happiness indexes than Korea. For this, through the topic modeling of text mining technique, postings including keywords about happiness and unhappiness were collected/analyzed from Twitter of Korea, the US, UK, and Brazil. The significance of this study is to discuss measures to increase happiness and to decrease unhappiness by mining/analyzing the actual public opinions about happiness and unhappiness in four countries like Korea, the US, UK, and Brazil by using the topic modeling. Through this, the quality of life of Korean people could be improved by suggesting measures to enhance happiness and to decrease unhappiness in the level of individual, family, society, and government.

• Journal of Engineering Education Research
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• v.25 no.5
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• pp.85-93
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• 2022

Capstone Design, a project-based learning technique, is the most important curriculum that clarifying major knowledge and cultivating the ability to apply through the process of solving problems in the industrial field centered on the student project team. Accordingly, various and extensive studies are being conducted for the successful implementation of capstone design courses. Unlike previous studies, this study aimed to quantitatively analyze the opinions that recorded the experiences and feelings of students who performed capstone design, and used text mining methodologies such as frequency analysis, correlation analysis, topic modeling, and sentiment analysis. As a result of examining the overall opinions of the latter period through frequency analysis and correlation analysis, there was a difference between the languages used by the students in the opinions according to gender and project results. Through topic modeling analysis, 'topic selection' and 'the relationship between team members' showed an increase in occupancy or high occupancy, and topics such as 'presentation', 'leadership', and 'feeling what they felt' showed a tendency to decreasing occupancy. Lastly, sentiment analysis has found that female students showed more neutral emotions than male students, and the passed group showed more negative emotions than the non-passed group and less neutral emotions. Based on these findings, students' practical recognition of the curriculum was considered and implications for the improvement of capstone design were presented.

• The Journal of the Convergence on Culture Technology
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• v.7 no.2
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• pp.367-375
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• 2021

This study aimed to identify the knowledge structure of researches on 'untact' and derived implications for directions for the studies using text mining. The study included network analysis and topic modelling of keywords and abstracts from 171 thesis published until October 2020. Centrality analysis showed that 'untact' studies had been focused on service, usage, consumption, technology and online. From the topic modelling, 6 topics such as 'COVID-19 and socio-technological change', 'needs and utilization of education contents', 'technology and service for user convenience', 'product marketing and sales', 'service design of the company', 'influence factors of usage and consumption' were extracted. Keywords that connect each topic were technology, service, usage, consumption, needs and factor. Exploratory analysis of 'untact' researches using text mining provides useful results for development of 'untact' studies.

• Journal of Information Science Theory and Practice
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• v.6 no.4
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• pp.39-53
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• 2018

While the body of research on metadata has grown substantially, there has been a lack of systematic analysis of the field of metadata. In this study, we attempt to fill this gap by examining metadata literature spanning the past 20 years. With the combination of a text mining technique, topic modeling, and network analysis, we analyzed 2,713 scholarly papers on metadata published between 1995 and 2014 and identified main topics and trends in metadata research. As the result of topic modeling, 20 topics were discovered and, among those, the most prominent topics were reviewed in detail. In addition, the changes over time in the topic composition, in terms of both the relative topic proportions and the structure of topic networks, were traced to find past and emerging trends in research. The results show that a number of core themes in metadata research have been established over the past decades and the field has advanced, embracing and responding to the dynamic changes in information environments as well as new developments in the professional field.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.26 no.11
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• pp.1751-1754
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• 2022

The news articles collected with keyword "non face-to-face" were analyzed through topic modeling applied with LDA algorithm. In this study, collected articles were divided into two periods, period 1(the beginning of COVID-19 spread) and period 2(the end of COVID-19 spread), according to issued date of the articles. The articles of period 1 showed support for non-face-to-face treatment, smart library, the beginning of the online financial era, non-face-to-face entrance exam and employment, stock investment for main topic words. And the articles of period 2 showed conversion to non face-to-face classes, increasing unmanned stores, online finance, education industry, home treatment for main topic words. Also, further issues were discussed through visualization of topic words. These results provide evidence that education and unmanned business in non-face-to-face industries are growing.

• Journal of Digital Convergence
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• v.18 no.8
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• pp.37-48
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• 2020

This study aimed at understanding trends of living lab studies and deriving implications for directions of the studies by utilizing text mining. The study included network analysis and topic modelling based on keywords and abstracts from total 166 thesis published between 2011 and November 2019. Centrality analysis showed that living lab studies had been conducted focusing on keywords like innovation, society, technology, development, user and so on. From the topic modelling, 5 topics such as "regional innovation and user support", "social policy program of government", "smart city platform building", "technology innovation model of company" and "participation in system transformation" were extracted. Since the foundation of KNoLL in 2017, the diversification of living lab study subjects has been made. Quantitative analysis using text mining provides useful results for development of living lab studies.

• Communications of Mathematical Education
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• v.33 no.3
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• pp.275-294
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• 2019

In order to understand the recent trends in mathematics education research papers, data mining method was applied to analyze journals of the mathematics education posterior to the year of 2016. Text mining method is useful in the sense that it utilizes statistical approach to understand the linkages and influencing relationship between concepts and deriving the meaning that data shows by visualizing the process. Therefore, this research analyzed the key words largely mentioned in the recent mathematics education journals. Also the correlation between the subjects of mathematics education was deduced by using topic modeling. By using the trend analysis tool it is possible to understand the vital point which researchers consider it as important in recent mathematics education area and at the same time we tried to use it as a fundamental data to decide the upcoming research topic that is worth noticing.