• 한국콘텐츠학회논문지
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• 제9권9호
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• pp.370-379
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• 2009

본 연구는 안동국제탈춤페스티벌 축제의 행사기간인 2008년 9월 26일부터 10월 5일까지 축제에 참석한 관광객을 대상으로 체험프로그램에 대한 만족이 재방문의사에 어떠한 영향을 미치는가를 알아보기 위하여 설문조사를 실시하였다. 분석결과 안동국제탈춤페스티벌 축제의 체험프로그램이 다양하게 이루어지고 있으며 행사진행에 대한 만족도도 높게 나타났고 일탈감과 창의적 체험에 대한 기대심리가 높은 것으로 나타났다. 또한 만족에서도 편리성과 창의성 부분에 높은 만족도 보이고 있어 축제체험프로그램의 만족이 재방문의사에 유의한 영향을 미치는 것으로 나타났다. 이러한 점을 고려해 볼 때 대한민국 대표 축제로 거듭난 안동국제탈춤페스티벌 축제의 체험프로그램에 대한 다양한 접근성과 체험프로그램이 꾸준히 연구 개발되어야 하고 변화하는 관광객의 욕구를 충족시킬 수 있는 창의적이고 활동적인 체험프로그램의 개발이 시급하다고 볼 수 있다.

• 한국의상디자인학회지
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• 제18권2호
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• pp.207-219
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• 2016

This study was performed to investigate shopping behavior of Chinese, Japanese, and US tourists in Korea. For this purpose, travel activities and shopping items were identified first. And thereafter the shopping satisfaction, travel satisfaction, intention to word-of-mouth, and intention to re-visit were compared by country, gender and age. Finally, the effect of shopping satisfaction on travel evaluations as well as the effect of demographics on shopping satisfaction were examined. Secondary data were used for this survey, while ${\chi}^2$ test, t-test, ANOVA, Duncan test and regression analysis were applied to analyze data. The results were listed below. First, main travel activities were shopping, followed by enjoying natural scenery and visiting historic sites. Apparel, cosmetics, leather goods, and shoes were major shopping products. Chinese and Japanese tourists preferred cosmetics and apparel most, while US travellers bought lots of apparel and shoes. Men and older tourists tended to buy food products more than women and younger people did. Second, degree of shopping satisfaction significantly differed by country and age. The US tourists showed highest satisfaction, followed by Japanese and Chinese ones. Younger people tended to be satisfied more than older people significantly. In terms of travel satisfaction and intention for word-of-mouth, the US tourists, women, and younger people revealed higher scores than the other counterparts. Intention to re-visit Korea were significantly different, based on country and gender, showing higher for the US people and women. Third, shopping satisfaction was found to affect travel satisfaction, intention for word-of- mouth, and intention to revisit Korea significantly. In turn, travel satisfaction was also shown significantly to affect on intention for word-of-mouth, and intention to re-visit Korea.

• 한국유기농업학회지
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• 제32권1호
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• pp.39-54
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• 2024

This study aimed to elucidate the relationship between the selection attributes and visit motivations of Ningxia wineries and tourist satisfaction and intention to revisit. Utilizing multiple linear regression and simple linear regression models, the study quantitatively analyzed tourists' selection attributes and visit motivations for Ningxia wineries. Factor analysis categorized 12 visit motivation variables into four factors: 'Sensation', 'Educational', 'Companion-Friendly', and 'Experiential'. Additionally, 17 selection attribute variables were classified into four factors: 'Service Quality', 'Environmental', 'Facility', and 'Economic'. Through analyzing the impact of visit motivations on satisfaction and revisit intentions, we have identified the pivotal factors as 'Wine Cultural Education', 'Enhanced Companion-Friendliness', and 'Wine Cultural Experience'. In the analysis of the relationship between selection attributes and revisit intentions, crucial elements involve 'Service Quality provided by the winery"'and 'Environmental of the winery'. Conversely, key influencing revisit intentions include 'Environmental of the winery' and 'Costs and Pricing associated with winery visits'. To ensure the sustainable development of the Ningxia winery industry and promote the enduring growth of rural economies, wineries should place greater emphasis on cultivating wine cultural experiences, artisanal activities, and other project endeavors.

• 문화기술의 융합
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• 제9권3호
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• pp.129-136
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• 2023

본 연구의 목적은 한국 관광 수요가 회복되고 있는 현시점에서, 코로나19의 위협에도 불구하고 한국을 방문한 외래관광객의 만족도, 재방문 의사, 그리고 타인 권유 의사에 영향을 미치는 요인이 무엇인지를 실증적으로 규명하는데 있다. 이를 위해, 본 연구는 한국관광공사가 2020년 한국을 방문한 외래방문객 8,135명을 대상으로 조사한 자료를 활용하였다. 조사자료가 연속형 변수와 범주형 변수가 혼재되어 있어 분석의 타당성을 확보하기 위해 의사결정나무분석을 수행한 결과, 외래방문객 만족도에 영향을 미치는 요인으로는 방문 목적과 체재 기간 중 자가격리 포함 여부로 나타났다. 재방문 의사에 영향을 미치는 요인으로는 방문 목적, 방문 횟수, 그리고 체재 기간 중 자가격리 포함 여부 그리고 타인 권유 의사에 영향을 미치는 요인으로는 방문 목적, 체류 기간, 성별로 확인되었다. 분석 결과를 토대로, 본 연구는 이런 요인과 만족도, 재방문 의사, 그리고 타인 권유 의사 간의 관계에 대한 설명뿐만 아니라 관광 활성화를 위한 시사점을 제시하였다.

• Clinics in Shoulder and Elbow
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• 제25권2호
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• pp.106-111
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• 2022

Background: The use of telemedicine for postoperative visits is increasing, especially in rural areas. Few studies have investigated its use for arthroscopic shoulder patients. This study aims to evaluate patient satisfaction with telemedicine for postoperative clinic visits following arthroscopic shoulder procedures in a rural setting. Methods: Patients were prospectively enrolled using the following exclusion criteria: <18 years, open procedures, and non-compliance follow-up at 6 weeks postoperatively. All patients completed a 13-question satisfaction survey, while telemedicine patients completed an additional, separate seven-question survey. Patients who switched groups completed a four-question prompt to determine the reasons for switching. Differences between groups were evaluated by either Student t-test or Mann-Whitney U-test. Results: The study enrolled 32 patients, with five patients following up by telemedicine and 27 in person. Age and distance from clinic were similar between patients who were assigned to the telemedicine group, completed the telemedicine visit, and opted for in-person visits (all p>0.05). Patient satisfaction did not vary significantly based on care by the surgeon, concerns being addressed, thoroughness of visit, overall clinical assessment at a prior visit, and improvements in pain and physical function (all p>0.05). Among patients who opted out of telemedicine visits, the most common reason was a preference to meet in-person but these patients agreed that telemedicine visits are a good idea. Conclusions: Regardless of type of follow-up, individuals reported similar levels of satisfaction with treatment during the visit and improvements in pain and physical function.

• Journal of Forest and Environmental Science
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• 제34권3호
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• pp.242-245
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• 2018

Understanding visit motivation to parks is important when attempting to improve visitor satisfaction and their intentions to revisit and recommend. The objective of this study is to not only examine the impact of visitors' motivations on their satisfaction, but also study the effect of their satisfaction on their behavioral intentions. This objective will be fulfilled using regression models populated with data from the Gyeryongsan National Park (GNP). Onsite surveys were collected during April and May 2017 at the Donghaksa, Gapsa, Cheonjeong, Sinwonsa, Sangsin, and Sutonggol information centers of the GNP (N=224). The results of this study indicate that the visitors' motivations influenced their visit satisfaction, which, in turn, impacted their behavioral intentions. The study's findings will help park managers and policy-makers establish effective park management strategies and enhance visitors' experiences.

• 한국지역사회생활과학회지
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• 제17권2호
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• pp.139-150
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• 2006

The purpose of this study was to investigate Visitors' satisfaction at Eco-Agriculture/Organic Food Expo held in Uljin in 2005. The questionnaire survey with 1,120 participants was conducted at the venue for three times from July 22nd to August 15th, 2005. The evaluation considered Expo facilities and services, and motives of visit along with demographics of 1,080 valid samples. Evaluation results indicate overall satisfaction level of Expo participation was positive and 63.6% of the respondents showed intention of revisit and/or future visit to agricultural events. Expo facilities and service represented higher satisfaction level, however cost factors such as food and beverage, souvenirs and entrance fee had lower performance levels. The study outcome can help local governments and/or organizers host hallmark tourist events in planning and managing.

• Asia Pacific Journal of Business Review
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• 제4권2호
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• pp.35-46
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• 2020

In Hwaseong, South Korea, it is necessary to vitalize local festival by attracting local residents and tourists since 'Hwaseong Songsan Grape Festival' should be in the direction to help the influx of tourists and cultural development for the local residents. It has been known that the quality and readiness of festival affects visitor satisfaction and actual visit. However, there have been only a few studies to examine the effect of local festival on post-behavior. Hence, this study, focusing on 'Hwaseong Songsan Grape Festival'which is a representative cultural tourism festival in the region of Hwaseong, South Korea, aims to understand the visitor's post-behavior intention in terms of revisit intention and recommendation intention. The results suggest that the impact of experiential, purchase visit motivation on post-behavior were smaller than deviant, social, interest, and cultural visit motivation. It also showed that visitor satisfaction leads to revisit intention and at the same time recommendation intention. Based on the result, we suggest practical implication for the success of local festival including 'Hwaseong Songsan Grape Festival'.

• 한국컴퓨터정보학회논문지
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• 제28권12호
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• pp.249-257
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• 2023

본 연구는 포털 사이트 POI 콘텐츠 속성이 호감도, 만족도, 방문 의도에 미치는 영향을 분석하여, 포털 사이트 POI 콘텐츠를 어떻게 활용해야 하는지 그 방법을 찾는 것에 목적이 있으며, 외식업체에서 포털 사이트 POI 콘텐츠를 활용한 전략적인 마케팅 방법을 제안하려 한다. 본 연구에서는 포털 사이트 POI 콘텐츠를 활용한 경험이 있는 300명을 대상으로 설문을 실시하였다. 선행연구를 통해 포털 사이트 POI 콘텐츠 속성을 정확성, 전문성, 심미성, 최신성으로 구분하였다. 연구 가설의 검증방법으로 단일 회귀분석, 다중 회귀분석을 실시해 변수 간의 관계를 확인하였다. 핵심 연구결과를 정리해보면 첫째, 포털 사이트 POI 콘텐츠 속성이 호감도에 긍정적인 관계로 나타났다. 둘째, 포털 사이트 POI 콘텐츠 속성이 만족도와 긍정적인 관계가 있는 것으로 나타났다. 셋째, 호감도는 만족도에 영향을 미치는 것으로 나타났다. 넷째, 호감도는 방문 의도에 영향을 미치는 것으로 나타났다. 다섯째, 만족도는 방문 의도에 영향을 미치는 것으로 나타났다. 분석 결과를 바탕으로 외식업체에서 고객 방문을 유도하기 위하여 포털 사이트 POI 콘텐츠를 잘 활용하여, 사용자 호감도를 높이고, 이용자가 점포를 방문할 수 있도록 전략적 구성이 필요하다.

• 유통과학연구
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• 제22권5호
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• pp.93-104
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• 2024

Purpose: This study used the SORmodel (or cue utilization theory) to examine the impact of expanded quality factorsincluding product quality on customer satisfaction, attitude, and behavioral loyalty. This study examined the moderating effect of gender on the customer satisfaction-attitudinal and behavioral loyalty relationship. Research design, data, and methodology: 364 respondents were collected through an online survey and analyzed using the SmartPLS 4.0 program. Results: The findings show that product quality, along with system quality and service quality, are key determinants of customer satisfaction. In addition, this study shows that the relationship between customer satisfaction and attitudinal loyalty (repurchase and word-of-mouth intention) does not differ depending on gender, but the relationship between customer satisfaction and behavioral loyalty (share-of-visit and share-of-wallet) is stronger for women than for men. Conclusions: This research integrates concepts from environmental psychology and marketing focusing on website quality (information, system, service, and product), as well as satisfaction, attitudinal and behavioral loyalty. Online shopping mall practitioners must systematically analyze and assess the quality of online shopping, a pivotal factor driving customer satisfaction, attitude, and behavioral loyalty. Acknowledging the influence of gender on consumers' online purchasing behavior can aid online retailers in devising tailored e-commerce marketing strategies aimed at attracting and retaining customers.