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A Study on the Effect of Customer Orientation in the Hospital Coordinator's role ambiguity and support situations (병원코디네이터의 역할모호성 및 지원상황이 고객지향성에 미치는 영향에 관한 연구)

  • Kim, Young-Hyuk
    • Korea Journal of Hospital Management
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    • v.18 no.3
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    • pp.1-26
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    • 2013
  • To improve the competitiveness of the hospital provides high quality medical services in a hospital coordinator role is emphasized. This study on customer orientation of the role ambiguity in order to identify the impact of degree of customer orientation were analyzed for demographic differences. Dependent variable, customer orientation affects role ambiguity as independent variables, and regression analysis were set. And the control variables are set to support situational factors, customer orientation on the role ambiguity and hierarchical regression analysis was performed. Obtained through empirical results are as follows: First, according to the demographic characteristics of the hospital coordinator customer orientation, the difference between gender and medical subjects are not shown. Age, education, work experience, job title, and the hospital on the pattern of customer orientation has shown a difference. Second, according to the hospital coordinator role ambiguity about its impact on customer orientation analysis can be a role implementation, job implementation, opinion communication in achieving customer orientation was negatively affected. Third, role ambiguity, and customer orientation factors for the moderating effects of organizational support for the role of customer orientation can role implementation, job implementation, opinion communication was a statistically significant. Fourth, the role ambiguity factors and customer orientation for the administrative support for the moderating effect of customer orientation and role implementation is significant, but job implementation, opinion communication were statistically significant. Fifth, the role ambiguity factors and customer support for customer orientation and customer orientation for the moderating effects of role performance and the opinion communication was not statistically significant. However, job implementation was statistically significant. The limitations of this study are as follows: First, role ambiguity, situational factors and support due to limitations of the variable factors that may affect the customer orientation of a number of factors were excluded. So many exogenous variables in the measurement process can affect. Second, the variables measured as problems of self-assessment by the variable measuring the respondent's bias may occur. Third, This study is difficult to generalize. In other words, several areas of the province conducted by the empirical results of the survey as a limit on the overall generalization can follow.

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The Efficiency of a Patient & Doctor Role-play as a Participatory Clinical Clerkship in Korean Dermatology Department

  • Chang, You-Jin;Hong, Seung-Ug
    • The Journal of Korean Medicine
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    • v.34 no.4
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    • pp.21-31
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    • 2013
  • Objectives: The purpose of this study was to evaluate the efficiency of patient and doctor role-play on participatory clinical clerkship by surveying student's satisfaction and assessing the improvement of skill and consultation ability after conducting a role-play in a Korean dermatology department. Methods: In 2013, 79 seniors participated in the clinical clerkship of the dermatology department at the college of Korean medicine. Two students were randomly selected and paired up. After a brief instruction, one student played the role of doctor and the other took the role of patient. After finishing the $1^{st}$ role-play, they swapped roles and conducted a $2^{nd}$ role-play, using another clinical case. When the two role-plays were completed, the students filled in a questionnaire about their satisfaction with the role-play as clinical clerkship. Also, we compared the scores of the $1^{st}$ role-play with those of the $2^{nd}$ role-play measured by a medical resident to assess improvements of students' skill and interview ability. Results: It appears that students' satisfaction with the role-play was quite high, considering that the overall mean score of the questionnaire was 4.30. According to the result of a t-test on 15 assessment questions, the $2^{nd}$ role-play had a higher mean score than the $1^{st}$ role-play in 12 questions, though this difference was not statistically significant. Conclusions: These results demonstrate that role-play is helpful to improve students' satisfaction and clinical performance ability in clinical clerkship. Further research and continuous development are necessary for better clinical clerkship.

Self-confidence and Satisfaction in Father's Role Performance among Husbands of Primiparous (초산모 배우자의 아버지역할 수행에 대한 자신감과 만족도)

  • Sung, Mi-Hae;Joo, Kyung-Sook
    • Child Health Nursing Research
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    • v.13 no.3
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    • pp.291-298
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    • 2007
  • Purpose: The father's role performance in this study was identified as the correlation between self-confidence and satisfaction with parenting role by husbands of primiparous. Methods: Participants were recruited at a professional obstetric and gynecologic hospital in Seoul. For use in this study, the tool by Lederman et al. was modified to incorporate father's self-confidence and satisfaction with role performance. Percentages, means, t-test, ANOVA and Pearson Correlation Coefficients were used to analyze the data with the SPSS WIN 11.0m program. Results: The mean score for self-confidence in father's role performance was 35.19 and satisfaction in father's role performance was 45.13. General characteristic significantly related to father's role performance were marriage satisfaction and type of delivery. Also marriage satisfaction and religion were related to satisfaction with role performance in this study. There was a positive correlation between degree of self-confidence and degree of satisfaction in father's role performance. Conclusions: The degree of satisfaction in father's role performance was positively related to self-confidence. So, nursing interventions to improve father's role performance may lead to improvement in father's self-confidence and satisfaction with role performance. Further research is needed to exam causality.

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A Study on the Household Role of Low-Income Employed Wives -Emphasis on the perception, the Role Performance, and the Role Evaluation- (도시 저소득층 취업주부의 가정내 역할에 관한 연구 -역할 인지, 역할 수행, 역할 평 가를 중심으로-)

  • 정진희;이정우
    • Journal of Families and Better Life
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    • v.9 no.2
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    • pp.119-135
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    • 1991
  • The purpose of this study is; 1)to identify the overall levels of household role perception, performance, and evaluation of the low-income employed wives residing in the city. 2) to investigate the relations of them. 3) to examine the factors affecting them. For the purpose of this study, the samples were selected form the low-income employed wives living in the poor area of Seoul and engaging in the poor jobs. The significant results are as follows; 1) The household role perception score is 3.45. This significantly differs to the marriage duration. 2) The household role performance is 3.65. This significantly differs to the communicative satisfaction between husband and wife. 3)The urban low-income employed wives have evaluated that they do their best in the economic role. 4)There are positive correlations between the household role perception and the household role performance of the low-income employed wives. 5) The communicative satisfaction between husband and wife is observed to have the significant factor among the variables which are related to the household role.

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Role Expectation and Role Performance for School Health Educator as Elementary School Students Recognize (초등학생이 인식하는 보건교사의 역할기대와 역할수행)

  • Jung, Gwi-Sun;Ahn, Suk-Hee;Chung, Eun-Soon
    • Journal of the Korean Society of School Health
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    • v.16 no.2
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    • pp.125-134
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    • 2003
  • Purposes of this study were 1) to identify the level of role expectation and role performance for school health educators as elementary school students recognize and to compare them, and 2) to examine differences in the role expectation and performance by characteristics of students and educators. Subjects of the study were 1,433 6th grade students at 37 elementary schools in Busan. The data were collected by a structured self-administered questionnaire, measuring role expectation and performance that students recognize. The data were analyzed with descriptive statistics, t-test, and ANOVA by SPSS program. The results were summarized as follows. 1. Students' level of recognizing the role expectation was high(M=4.08) and level of the role performance was moderate to high(M=3.50) within range of 1 to 5. The students recognized role expectation greater than role performance. 2. The students' point of view for role expectation and performance for school health educators were related to several characteristics of students and school health educators. Students' levels of recognizing the role expectation and performance were higher when students were male, healthy, their academic performance was high, their level of satisfaction with their school life was high, and their level of satisfaction with using school health office was high. With characteristics of School health educators, students' level of appreciating the role expectation was higher when educators were of an older age and had a long career, and when they were fairly satisfied with their job as an educator. Students' level of recognizing the role performance was higher when educators were of a younger age, and had a small number of students at school. This indicates that there exists role conflict on students and implies that the conflict needs to be mediated, and desirable solutions to address the conflict need to be developed by school health educators.

Current States and Effects of Role Model on the Expertise Development in Engineers (공학 분야 역할모델의 현황과 전문성 계발에 미치는 영향)

  • Park, Soowon;Cho, Eunbyul;Lee, ByungYoon;Shin, Jongho;Rhee, Shin Hyung
    • Journal of Engineering Education Research
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    • v.19 no.3
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    • pp.3-12
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    • 2016
  • The purpose of this study was to examine the current states of role model and effects on the expertise development in engineers (i.e., undergraduate students and experts in the field of engineering). Based on the previous studies, role model was categorized into two domain, general role model and value sharing role model. A total of 257 participants (162 undergraduate students, 95 experts) answered survey questions about their role model (the number of their role model, the frequency of meeting with them, and the number of sharing value with them), major confidence, knowledge acquisition, and research performance. The results showed that engineers had 1 or 2 general role models and that the contents of role model were different between the two groups. The value-sharing role model significantly predicted major confidence and research performance in undergraduate students whereas the number of general role model was closely associated with major satisfaction in experts. These results suggest that it is important for engineering major students to have general role model and value-sharing role model in order to enhance expertise development. Establishing infrastructure for having and meeting with role models can facilitate the development of personal expertise in engineers.

The Analysis of Costume Role in Shakespearean Tragedy (셰익스피어의 비극작품에 나타난 복식역할의 분석)

  • Jeong, Hyun Sook;Kim, Jin Goo
    • Journal of the Korean Society of Clothing and Textiles
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    • v.17 no.3
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    • pp.436-447
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    • 1993
  • This study concerns the role of costume in Shakespearean tragedy from the viewpoint of the role theory. The term "role" has been used to represent the behavior expected of the occupant of a given position or status. A specific role can not be successfully performed without the aid of the Costumes. Costumes are adopted in relation with a specific role. The role of social status and position reflects sex, age, occupation, class, economic position of the characters. In his works, the crown and the mace represented not only the throne but also a previllege and supreme position. The sitution role of costume could be widely used for visualizing the psychological situation and external environments of the characters on the stage. The disguise role hided one's status, thereby makes possible acting others position. And the disguise role can bring about the change of status, age, sex, occupation, and atmosphere. The costume could be used as a voucher of love. The costume performed the role of the physical and psychic protection, and provided its wearer with consolation and peaceful mind. The costume reflected the custom of a society through its wearing condition and wearing configuration. The results obtained from this study can provide useful cues for understanding the role action in the social structure. This kind of understanding reveals the costume phenomena in real life, allows one to perform roles properly and efficiently, and opens our insight on the overall aspects of the costume culture.

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The Effects of Role Identification Confusion and Role Conflicts on Burnout and Job Satisfaction among Professional School Counselors: The Moderated Mediation Effect of Job Crafting (전문상담교사의 역할정체성 혼란과 역할갈등이 소진 및 직무 만족에 미치는 영향: 직무의미창조의 조절된 매개효과)

  • Jeon, Seong-Eun;Kang, Young-Shin
    • Korean Journal of School Psychology
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    • v.18 no.2
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    • pp.221-247
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    • 2021
  • This study was conducted to determine if the relationships between role identification confusion and burnout and between role identification confusion and job satisfaction are mediated by role conflict and whether job crafting moderates the mediating the relationships between role conflict and burnout and between role conflict and job satisfaction. A total of 150 professional school counselors completed a survey about role identification confusion, role conflict, burnout, job satisfaction, and job crafting. The results of a correlation analysis showed that the relationship between role identification confusion and burnout was statistically significantly positive, the relationship between role identification confusion and job satisfaction was statistically significantly negative, and that role conflict mediated the relationships between role identification confusion and burnout and between role identification confusion and job satisfaction. However, the moderated mediation effect of job crafting in these relationships was not statistically significant. This paper discusses this study's limitations and suggestions for further research.

A Study on Sex Role Attitude by mother's (어머니의 성역할 태도가 딸에게 미치는 영향)

  • 이정우;정종희
    • Journal of Families and Better Life
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    • v.2 no.1
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    • pp.67-78
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    • 1984
  • The object of this study was to examine the sex role attitudes of the housewives(mothers) and daughters in Seoul, and whether mother sex role attitude had influence on her daughter's and the sociodemographic variables of mother had an effect on her daughter sex role attitude or not. Questionnaire was given to randomly selected mothers and daughters in Seoul in sept., 1983. Data from the 384 responses was analyzed by percentage, Mean, Standard Deviation, F-test and t-test . It was found that; 1) Generally, the housewives in Seoul had traditional sex role attitudes. 2) the housewives who were educated the high level, paied the higher salary and employed in professional job had the moderner sex role attitudes, age, religion, employed or unemployed were not variables to have influence on the mother sex role attitude. 3) The adolescent daughters in Seoul had moderner sex role attitude than that if their mothers. 4) Mother sex role attitude had influence on the daughter's 5) The daughter sex role attitude was influenced by the mother's sociodemographic variables. The daughter sex role attitude brought up form the mother who was educated the higher level and employed in professional job was modern. But mother's age, religion and employed or unemployed had little influence on the daughter sex role attitude.

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Role and Role Burden of Caregivers with Hospitalized Children (입원아동 보호자의 역할과 역할부담감)

  • Jeong, Eun;Kwon, In Soo
    • Korean Parent-Child Health Journal
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    • v.18 no.1
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    • pp.28-38
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    • 2015
  • Purpose: This study was conducted to identify the role and role burden of caregivers with hospitalized children. Methods: The participants included 149 main caregivers from two pediatric hospitals whose children have been hospitalized for at least 2 days at children's hospital. The data were collected from August 1 to september 30, 2013 using self-report questionnaires of checklist type for caregivers' role and Likert scale for role burden. Results: Role for hospitalized children showed that personal hygiene was the highest, and consultation with nurses and doctors was the lowest in total frequency per day. Of the role for the caregivers themselves and family, personal hygiene was the highest, and home management was the lowest. The degree of role burden perceived by hospitalized children's caregivers was the slightly high. Of the categories, emotional burden was the highest and dependent burden was the lowest. There were differences by caregivers' age, children's age, and children's health status. Conclusion: The caregivers performed various roles, especially more frequently on personal hygiene and nutrition for their hospitalized children and themselves and family, and had slightly high role burden. These results may contribute to develop nursing interventions that can help adapt on hospitalization of children and their caregivers.

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