• 대한설비관리학회지
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• 제23권4호
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• pp.65-75
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• 2018

Importance-Performance Analysis(IPA) holds the assumption that the degree of physical fulfilment of quality attributes and the satisfaction of that attribute is linear. Therefore, IPA can be applied to the traditional one-dimensional attributes, not to other quality elements such as attractive or must-be attributes. To overcome this problem, several articles introduced methods that integrate IPA into the concept of two-dimensional quality. However, these articles are rather conceptual focusing on the differentiation of quality attributes depend on quality elements in IPA. To provide empirical evidence of the dependent relationship between attribute importance and satisfaction in IPA, this study introduces a weighted importance approach and provides validation method using Bacon's priority model, a regression model. For this, the current research investigates 23 quality attributes of TV set for the results of Kano's model, which are adopted from Kim et al., and conducted a survey of 118 university students for the results of the importance/satisfaction and improvement priority. The result of the proposed approach shows better result than those using the conventional way, based on R-square of the regression model.

• 한국생활과학회지
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• 제21권2호
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• pp.389-405
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• 2012

The purposes of this study were to investigate students' perception on importance and performance of service quality of university foodservice, and to examine Importance-Performance Analysis(IPA) of foodservice quality for male and female students. A total of 500 university students in Daejeon were surveyed and 432 responses were returned. Excluding responses with significant missing data, 412 responses were used for data analysis. In terms of importance of service quality attributes, 'sanitation(4.74)' category received the highest score, followed by 'food(4.36)', 'service(4.22)', 'convenience(4.01)', 'menu(3.90)' and 'atmosphere(3.73)'. In terms of performance, the highest service quality attribute was associated with 'convenience(3.30)', followed by 'service(3.06)', 'sanitation(2.95)', 'food(2.88)', 'atmosphere(2.79)' and 'menu(2.68)'. As the results of IPA, 'staff's kindness', 'overall quality of service', 'taste of the food', 'freshness of the food', 'overall quality of the food', and 'cleanliness of the facility' fell into the Quadrant IV(Focus here) for female students. On the other hand, male students' IPA grid illustrated that 'taste of the food', 'freshness of the food', 'nutrition of the food', 'sanitation of the food', and 'sanitation of the utensils' fell into Quadrant IV(Focus here).

• 디지털산업정보학회논문지
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• 제17권3호
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• pp.121-132
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• 2021

The purpose of this study is to explore ways to improve the quality of real-time video lectures in a non-face-to-face environment using IPA (Importance-Performance Analysis). Recently, due to the impact of COVID-19 in universities, all remote classes are being implemented, so research is needed to raise learner awareness. Accordingly, factor analysis, mean analysis, correspondence analysis, and IPA analysis were performed based on the data of 632 students who responded from March 21 to June 30, 2021 for learners of K University in Chungbuk. First, overall satisfaction was low compared to importance, and the difference in system perception was the largest. Second, the difference in learner perception of real-time video lectures through the IPA matrix showed that the system error and screen cutoff were the largest. Third, the difficulty of lecture content, task and test feedback, etc. are classified. Accordingly, the satisfaction of real-time video lectures in non-face-to-face environments is low, suggesting that school-level support for quality improvement to improve learner satisfaction in non-face-to-face environments and the role of instructors are needed to improve learners' academic achievement.

• 한국염색가공학회지
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• 제17권4호
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• pp.21-26
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• 2005

A combination separation system is composed of three parts, simple microfiltration unit for the pretreatment of real waste IPA, pervaporation unit with plate and frame type module(the effective membrane area 9,040$cm^2$), and simple ultrafiltration unit as a refiner. Utrafiltration module with hollow fiber membrane(MWCO 10,000) used to purify waste aqueous IPA solution. In addition, the flux of $CMPA-K^+$ composite membrane for waste aqueous IPA solution was very steady-state with long experiment time(30 days). And the standard deviation($\sigma$) was 0.152 and then the coefficient of variation($CV\%$)was 10.82 The IPA concentration on the membrane performance using pervaporation module system could be increased from $89.85wt(\%)$ to more than $99.90wt\%$ in about 8hr at operation temperature of $70^{\circ}C$ using the pervaporation module system. Therefore, a combination separation process system of simple filtration and pervaporation was very effective for the purpose of the IPA purification and reuse front industrial electronic components cleaning process.

• 보건의료산업학회지
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• 제7권1호
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• pp.133-144
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• 2013

The present study is aimed at assessing medical service quality as perceived by in-patients of geriatric hospitals and at analyzing the excitement factors by using revised IPA Applying the Kano's model for users' satisfaction. The data was collected from Nov. 5 to Dec. 7, 2012. Among a total of 503 cases of questionaries, only 419 cases were used. To data were analyzed by PASW statistics 18.0 and revised IPA applying Kano's model. The paired t-test results reveal that satisfaction was higher than the expectation level at a statistically significant level across all the medical service quality factors. The revised IPA results categorized facility convenience, hospitalization and care, and kindness as basic factors and medical reliability and access as excitement factors. In conclusion, medical reliability and access, which were identified as excitement factors of medical service quality, are essential opportunity factors for users and should accordingly be used as strategic factors to increase satisfaction with a geriatric hospital and induce customer surprise.

• 한국식생활문화학회지
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• 제31권2호
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• pp.149-160
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• 2016

This study utilized importance and performance analysis (IPA) in order to improve and plan tangible (menu) and intangible (service) products at dumpling shops. Menu attributes for tangible products were classified into sensory factor, health factor, hygiene factor, and external factor. Attributes for intangible products were classified into response factor, visual factor, spatial factor, package factor, and promotion factor. In IPA analysis of tangible products, sensory factor and hygiene factor were located in Quadrant I (Keep up the good work). Health factor was located in Quadrant III (Low priority for management) and the external factor was located in Quadrant II (Possible overkill). In IPA analysis of intangible products, response factor and visual factor were located in Quadrant I, whereas promotion factor was located in Quadrant III. The attributes related to kindness of staff and space for customers in the store were more important, but due to their low performance level, they were located in Quadrant IV (Concentrate management here). Thus, the product planner should improve attributes of the related product immediately. As a result, the development of competitive products within the market is possible.

• 상하수도학회지
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• 제28권4호
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• pp.391-396
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• 2014

Ultrapure water (UPW) is water containing nothing but water molecule ($H_2O$). The use of UPW is increasing in many industries such as the thermal and nuclear power plants, petrochemical plants, and semiconductor manufacturers. In order to produce UPW, several unit processes such as ion exchange, reverse osmosis (RO), ultraviolet (UV) oxidation should be efficiently arranged. In particular, RO process should remove not only ions but also low molecular weight (LMW) organic matters in UPW production system. But, the LMW organic matter removal data of RO membranes provided by manufacturers does not seem to be reasonable because they tested the removal in high concentration conditions like 1,000 ppm of isopropyl alcohol (IPA, MW=60.1). In this study, bench-scale experiments were carried out using 4-inches RO modules. IPA was used as a model LMW organic matter with low concentration conditions less than 1 ppm as total organic carbon (TOC). As a result, the IPA removal data by manufacturers turned out to be trustable because the effect of feed concentration on the IPA removal was negligble while the IPA removal efficiency became higher at higher permeate flux.

• Tuberculosis and Respiratory Diseases
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• 제77권3호
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• pp.141-144
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• 2014

Invasive pulmonary aspergillosis (IPA) is rarely reported in patients who have normal immune function. Recently, IPA risk was reported in nonimmunocompromised hosts, such as patients with chronic obstructive pulmonary disease and critically ill patients in intensive care units. Moreover, influenza infection is also believed to be associated with IPA among immunocompetent patients. However, most reports on IPA with influenza A infection, including pandemic influenza H1N1, and IPA associated with influenza B infection were scarcely reported. Here, we report probable IPA with a fatal clinical course in an immunocompetent patient with influenza B infection. We demonstrate IPA as a possible complication in immunocompetent patients with influenza B infection. Early clinical suspicion of IPA and timely antifungal therapy are required for better outcomes in such cases.

• 청정기술
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• 제27권3호
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• pp.255-260
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• 2021

아민 수용액을 이용한 CO₂ 포집 공정의 문제점은 재생에 따른 높은 에너지 요구량이다. 이러한 단점을 극복하기 위해서 본 연구에서는 디에틸렌트리아민(diethylenetriamine, DETA) 수용액에 이소프로판올(isopropanol, IPA)을 도입한 상분리 흡수제 적용에 따른 CO₂ 포집 특성을 고찰하였다. 20 wt% DETA 수용액에서 IPA 조성이 20 wt%를 이상이 되면 CO₂를 흡수함에 따라 흡수제의 상이 CO₂-농축상과 CO₂-희박상으로 액-액 분리된다. 그 이유는 CO₂와 DETA가 반응하여 형성된 염의 IPA에 대한 낮은 용해도 때문이다. DETA 수용액에서 IPA 조성이 증가하면 CO₂-희박상의 부피에 대한 CO₂-농축 상의 부피비가 증가하게 되고 이에 따라 CO₂-희박상에서의 CO₂ 농축 정도가 높아지게 된다. 20 wt% DETA + IPA + 물 흡수제를 이용하여 흡수탑에서 CO₂를 흡수한 결과 20 wt% DETA 수용액 흡수제에 비해 CO₂ 흡수능 및 흡수속도가 모두 높은 것으로 확인되었다. DETA + IPA + 물로 구성된 상분리 흡수제를 CO₂ 포집에 적용할 경우 상분리 따른 CO₂ 농축과 CO₂-농축상의 부피 감소에 따른 재생에너지 저감을 기대할 수 있다.

• Korean Chemical Engineering Research
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• 제54권2호
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• pp.239-247
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• 2016

본 연구에서는 상용활성탄 4가지를 사용하여 산업공정에서 사용빈도가 높은 톨루엔, isopropyl alcohol (IPA), ethyl acetate (EA), 3성분계를 대상으로 흡착특성을 고찰하였다. 고찰결과 3가지 휘발성 유기화합물 중 활성탄과 가장 친화력이 낮은 IPA의 파과점이 가장 짧았으며 다음으로 EA, 톨루엔 순으로 파과점이 길어지는 것을 알 수 있었다. 가장 파과점이 짧은 IPA를 기준으로 단일성분, 2성분, 3성분계의 파과점 변화를 고찰한 결과 성분 수가 많아질수록 파과점이 낮아지는 것을 알 수 있었으며 이는 친화력이 낮은 물질이 친화력이 높은 물질에 의해 치환되는 경쟁흡착에 의한 것을 알 수 있었다. 따라서 톨루엔-IPA-EA 3성분계 흡착에서는 IPA의 파과를 기준으로 흡착탑을 설계하여야 하며 실제 산업체에서 흡착탑을 설계하는 기준도 가장 친화력이 낮은 물질을 기준으로 하여야 함을 알 수 있었다.