• 한국콘텐츠학회논문지
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• 제20권5호
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• pp.457-466
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• 2020

본 연구의 목적은 최근 확산되고 있는 코로나19의 뉴스 빅데이터를 활용하여 언론을 통해 사회적으로 형성되고 있는 주요 의제가 무엇이며 어떻게 변화하는지 파악해, 추후 언론보도의 방향성을 제안하는 것이다. 이를 위해 2019년 12월 31일부터 2020년 3월 11일까지 보도된 47,816건의 뉴스 빅데이터를 감염병 위기경보 4단계(관심-주의-경계-심각)를 기준으로 4개 시기로 구분하여 토픽모델링 분석을 실시해, 총 20개의 토픽을 도출하였다. 토픽 모델링 분석 결과를 토대로, 본 연구에서는 다음 사항들을 제안하였다. 첫째, '불안', '공포' 등의 자극적인 표현을 자제하고 중립적이고 객관적인 보도용어 사용이 필요하다. 둘째, 단순 사건보도식 뉴스제작을 탈피하여, 더욱 심층적이고 맥락적인 뉴스 제작이 요구된다. 셋째, 감염병 관련 상황별 세부 위기커뮤니케이션 매뉴얼 마련이 필요하다. 넷째, 시민주도의 위기 극복노력을 중점적으로 조명하는 보도가 필요하다. 본 연구는 코로나19 뉴스 빅데이터를 토픽모델링 분석방법을 활용하여 분석한 최초의 논문이라는 학술적 의의와 국가 위기커뮤니케이션 정책개발의 기초자료로 활용될 수 있는 정책적 의의를 가진다.

• 한국인공지능학회지
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• 제12권2호
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• pp.25-33
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• 2024

This study examines the relationship between customer satisfaction and management response in the hotel industry amid the COVID-19 pandemic. By applying regression analysis and topic modeling to consumer reviews on online platforms, we assess how consumer perceptions and management behaviors have shifted since the onset of the pandemic. The findings reveal a significant decline in customer satisfaction linked to COVID-19. Significantly, while the pandemic has reduced overall customer satisfaction levels, high response rates and high review-response content similarity mitigate the impact of the crises. These results highlight the critical need for hotel managers to continuously monitor online reviews and adapt their engagement strategies to maintain and enhance customer satisfaction during ongoing and future crises. This research not only corroborates existing theories on customer satisfaction but also exposes novel dynamics introduced by the pandemic, offering new insights for effective customer relationship management in turbulent times.

• 한국산업정보학회논문지
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• 제26권6호
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• pp.47-60
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• 2021

2019년 코로나19(COVID-19) 발생 이후 팬데믹이 장기화되고 있다. 본 연구는 국가별로 코로나19 관련 위기 커뮤니케이션을 위해 소셜미디어를 어떻게 활용하는지를 분석하고, 게시글의 유형(감염병 정보, 행동지침, 심리적 소통)에 따른 이용자 반응(Engagement) 수준을 비교 분석한다. 이를 위해, 2020년 1월부터 2021년 3월까지 한국, 미국, 영국, EU 4개국 감염병 관리 기관의 페이스북과 유튜브의 게시물 정보를 수집하여 텍스트 분석을 시행하였다. 분석 결과, 한국과 미국의 소셜미디어 활용도가 영국과 EU에 비해 높게 나타났으며, 4개국 모두 소셜미디어를 감염병 정보 제공과 행동지침을 전달하는 수단으로 활용하고 있었다. 소셜미디어의 특성상 단순한 정보 전달을 넘어, 상황에 대한 교감과 위로 등 대중에게 심리적으로 다가갈 수 있는 수단이 될 수 있음에도 불구하고, 미국을 제외한 대부분 국가의 소셜미디어에서 심리적 소통 유형의 게시글을 찾아볼 수 없었다. 게시글에 대한 이용자 반응은 행동지침 유형에서 가장 높게 나타났다. 본 연구는 감염병 위기 커뮤니케이션 전략을 수립한다는 점에서 소셜미디어의 중요성과 역할을 정의하는 데 도움이 될 수 있다.

• 한국응용과학기술학회지
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• 제40권4호
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• pp.631-641
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• 2023

본 연구는 코로나19로 인한 사회적 위험지각이 대학생들의 화장품구매 행동에 미치는 영향을 분석하기 위하여 설문을 통한 실증분석을 시행하였다. 요인분석(Factor analysis)을 통하여 요인을 추출하고 피어슨의 상관관계 분석(Pearson's correlation analysis)과 다중회귀분석(Multiple linear regression analysis)을 이용하여 요인별 상관관계와 변수가 미치는 영향을 분석하였다. 이를 위하여 설문지 320부를 표본으로 하여 통계분석을 하였다. 연구 결과 코로나19에 대한 두려움이 높을수록 감염의 두려움, 생활의 변화, 경제위기에 대한 인식이 높아지는 것으로 나타났으며, 과시적 구매, 상표 습관적 구매, 합리적 구매성향이 높아지는 것으로 나타났다. 생활의 변화가 많을수록 경제적 위기에 대한 인식이 높으며, 상표 습관적 구매, 합리적 구매 행동이 높아졌다. 감염의 두려움은 상표 습관적 구매에 영향을 미치는 것으로 나타났고, 감염의 두려움과 생활의 변화는 합리적 구매 행동에 영향을 유의미한 영향을 미치는 것으로 나타났다.

• 한국경제지리학회지
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• 제25권3호
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• pp.281-298
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• 2022

코로나19 팬데믹은 지금까지 다른 어떤 감염병과 비교될 수 없는 큰 충격과 공포를 전 세계에 주었으며 지역경제는 그에 따른 심각한 경제적 위기를 경험하고 있다. 이 논문은 이러한 코로나19 팬데믹에 따른 경기침체와 회복력의 지역적 특성을 전국 85개 도시의 고용 변동 상황을 중심으로 분석하였다. 도시 고용의 전반적 추세는 전국적 고용 지표와 동조화 하고 있는지만 개별 도시의 충격 반응과 고용 회복에는 차별성이 존재한다. 충격 반응단계의 저항력보다 백신이 개발되고 그 실체가 점차 알려져 공포가 진정된 회복단계의 복구력에서 도시 간 차별성이 더 크게 나타난다. 복구력에서 수도권 도시들이 비수도권 도시들에 비해 상대적으로 양호한 특징은 보인다. 인구밀도가 높은 서울 등 대도시들의 복구력이 약한 것은 감염병이라는 코로나19 팬데믹의 효과라고 할 수 있다. 도시의 경제구조와 관련해서는 서비스·판매직 종사자 비율과 도소매 및 음식·숙박업 비율이 복구력의 설명변수로 유효한 것으로 분석된다.

• Asian Journal for Public Opinion Research
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• 제8권3호
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• pp.351-376
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• 2020

A low level of transparency and trust in the release of government information during the COVID-19 pandemic could decrease the chance of success in handling the coronavirus outbreak. This worldwide pandemic has damaged not only human health but also created an economic and social crisis. Indonesia is no exception. Unfortunately, an analysis of a mixed-method survey of 500 participants found that public perception of transparency in the government's release of COVID-19 information is still at a low level. This perceived low level of transparency generates minimum trust in the information. Only 8% of participants trust the government's information regarding the virus. Even though the Indonesian government launched an official website, www.covid19.go.id, which is intended as a primary source of valid information about COVID-19 in Indonesia, most survey participants had never used the website. However, contrary to the low levels of perceived transparency and trust, most participants said that the messages from the government are clear and easy to understand. This contradiction resulted from skepticism toward the government. Therefore, this research presents a better understanding of how the level of transparency and trust is also related to the level of skepticism of the government.

• International Journal of Computer Science & Network Security
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• 제21권4호
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• pp.93-102
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• 2021

The world is facing an unprecedented economic, social and political crisis with the spread of COVID-19. The Corona Virus (COVID-19) and its global spread have resulted in declaring a pandemic by the World Health Organization. The deadly pandemic of 21st century has spread its wings across the globe with an exponential increase in the number of cases in many countries. The developing and underdeveloped countries are struggling hard to counter the rapidly growing and widespread challenge of COVID-19 because it has greatly influenced the global economies whereby the underdeveloped countries are more affected by its devastating impacts, especially the life of the low-income population. Information and Communication Technology (ICT) were particularly useful in spreading key emergency information and helping to maintain extensive social distancing. Updated information and testing results were published on national and local government websites. Mobile devices were used to support early testing and contact tracing. The government provided free smartphone apps that flagged infection hotspots with text alerts on testing and local cases. The purpose of this research work is to provide an in depth overview of emerging technologies and recent ICT developments to combat COVID-19 Pandemic. Finally, the author highlights open challenges in order to give future research directions.

• The Journal of Asian Finance, Economics and Business
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• 제9권9호
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• pp.249-261
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• 2022

Globally, COVID-19 has significantly impacted many different organizations and people. From the banks' perspective, this pandemic has affected banks' corporate and retail customers. Also, banks had to adjust to distributed workforce model. This paper analyses the lessons learned from the COVID-19 pandemic, which can be effectively used to rebuild banks' Operational Risk Management capabilities. The present study used the survey research methodology, which includes structured questionnaires completed by senior banking professionals to analyze the learnings from COVID-19 and understand the distributed workforce model and remote working effectiveness. Findings: The Pandemic accelerated the pace of digital transformation. The lockdown imposed due to the pandemic led to employees working remotely, which has been effective because of enhanced digital capabilities. However, enhanced monitoring is required to prevent data-related issues, and action needs to be taken to address challenges faced in having a remote distributed workforce model, like negative impact on on-the-job learning, data-related risks, and employee wellbeing. COVID-19 is an unprecedented event that could not have been predicted in any scenario analysis. This crisis has highlighted various systemic drawbacks that need to be addressed. Banks can apply the lesson learned from this Pandemic to become more robust in the future.

• 의학교육논단
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• 제23권3호
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• pp.154-159
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• 2021

The coronavirus disease 2019 (COVID-19) pandemic has profoundly impacted all aspects of undergraduate, postgraduate, and continuing medical education. Only the focus of medical education-care for patients and communities-has remained an integral part of all of the above sectors. Several challenges have been experienced by learners and educators as the education and training of future doctors has continued in the midst of this crisis, including the cancellation of face-to-face classes and training, reduced patient encounter opportunities, fairness issues in online assessments, disruption of patient interview-based exams, reflections on the role of doctors in society, and mental health-related problems linked to isolation and concerns about infection. In response to these disruptions, educators and institutions have rapidly deployed educational innovations. Schools have adopted educational strategies to overcome these challenges by implementing novel education delivery methods in an online format, providing clinical experiences through simulation or telehealth methods, introducing online assessment tools with formative purposes, encouraging learners' involvement in nonclinical activities such as community service, and making available resources and programs to sustain learners' mental health and wellness. During the COVID-19 pandemic, educators and institutions have faced drastic changes in medical education worldwide. At the same time, the quantitative expansion of online education has caused other problems, such as the lack of human collaboration. The long-term effects of the COVID-19 pandemic on medical education need to be studied further.

• 가정간호학회지
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• 제29권1호
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• pp.40-49
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• 2022

Purpose: This study aimed to analyze the effects of fatigue, resilience, and self-leadership on nursing service quality of local medical center nurses who nursed COVID-19 patients. Methods: The participants were 135 nurses who worked at regional public hospitals located in H-gun, G, and C-city in province C. The collected data were analyzed using descriptive statistics, t-test, analysis of variance (ANOVA), Pearson's correlation coefficients, and stepwise multiple regression using IBM SPSS Statistics version 25. Results: The participants' nursing service quality showed significant positive correlation with resilience (r=.53, p<.001), and self-leadership (r=.60, p<.001). The factors affecting participants' nursing service quality were commitment to self-leadership (β=.57, p<.001) and work position (chief nursing officer) (β=.26, p<.001), which explained 42% of the participants' nursing service quality. Conclusion: During a crisis such as the COVID-19 pandemic, it is necessary to help nurses enhance their self-leadership skills and build their career continuously by developing relevant policies, systems, and nursing intervention programs. Future studies could expand the knowledge base by including more participants to explore other ways to improve nursing service quality during the COVID-19 pandemic.