• 제목/요약/키워드: task satisfaction

검색결과 554건 처리시간 0.023초

업무 - KMS 적합이 KMS 성과에 미치는 영향에 관한 연구 (The Impact of Task-KMS Fit on KMS Performance)

  • 장정주;고일상
    • 한국정보시스템학회지:정보시스템연구
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    • 제16권1호
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    • pp.179-200
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    • 2007
  • In this research, we study how task and KMS fit influences on KMS performance in large corporations during its practical use. Based on the task-technology fit theory and information system success model, we developed a research model by considering the characteristics of KMS for supporting tasks. We try to verify how individual traits, task traits, and KMS Units affect task-KMS fit and how task KMS fit influences on KMS performance. We surveyed 212 employees who were using KMS and working for the large-sized manufacturing firms. We analyzed the collected data from LISREL 8.54 for Windows, and found the following significant results. First user satisfaction is increased when KMS provides knowledge to help to perform task rather than KMS' functionality. Second, user satisfaction is increased when KMS is suitable for performing task Hence, we verified task-KMS fit is an antecedent of user satisfaction. Third, task-KMS fit and user satisfaction have significant impacts on KMS performance. And user satisfaction affected more heavily on KMS performance than task-KMS fit did. As a result, we realized an individual performance can be improved when task KMS fit is high and, consequently, user satisfaction is increased. Forth while the usefulness of task-KMS fit is demonstrated, causal factors such as individual traits, task traits, and KMS traits significantly affect task-KMS fit. Formalization and knowledge trait we significant in enhancing user satisfaction, but KMS self-efficacy, autonomy, md system trait are not. These results indicate that task-KMS fit variable is useful as a measure of KMS performance as well as that of user satisfaction. Based on these results, we conclude that when KMS supports task activity, performance can be significantly improved by coordinating the task with KMS.

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물리치료사의 직업 및 직무만족도에 관한 연구 - 정형도수치료 직무 중심으로 - (A Study on Job and Task Satisfaction of Physiotherapist -Focusing on Employees in Orthopedic Manual Therapy Part-)

  • 박윤기
    • 대한정형도수물리치료학회지
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    • 제19권1호
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    • pp.21-31
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    • 2013
  • Background: The purpose of this survey is to determine the job and task satisfaction of physiotherapists. These are important factors because they are directly connected to both morale and work efficiency. Methods: Data was collected from March 9th, 2013 to April 15th, 2013 using self-administered questionnaires. First, Cronbach Alpha coefficient was used to evaluate date reliability. Further data analysis used mean and standard deviation to determine frequency and satisfaction for each characteristic. To determine the significance of job and task satisfaction, T-test and an analysis of variance were performed. Also, regression analysis was used to find out a relation between job satisfaction of physiotherapist and task satisfaction of orthopaedic physical therapy. Result: This survey includes results from 197 physiotherapists who engage in orthopaedic physical therapy from major, medium and small cities. The general characteristics of survey respondents include: 112 males (56.9%), 85 females (43.1%); 123 in their twenties (62.4%), 56 in their thirties (28.4%), and 18 over forty (9.1%); 156 had less than five years work experience in orthopaedics, 25 had six to ten years, and 16 had more than eleven years work experience. In the physiotherapist's job satisfaction survey (out of 5), males averaged 3.71 and females averaged 3.43. Individuals with less than five years in the career averaged 3.5, 3.69 for between 6 to 10 years in career, 3.87 for over 11 years in career; this showed a significant difference. Results of the sub-factors of job satisfaction were 3.81 for self-esteem and 3.21 for prospect of occupation. Results of task satisfaction in orthopaedic therapy showed a significant difference between 4.03 for males and 3.66 for females. For sub-factors of task satisfaction scores were 3.81 for vision, 4.29 for task adoption, and 3.57 for task recognition. Conclusion: Physiotherapists will be satisfied when their motivation to work and morale are increased by concerns such as improving the education environment, expert physiotherapist adoption issue, and medical law revision.

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손해보험사 심사간호사의 업무수행과 직무만족 (Task performance and Job Satisfaction of Nurses in Non-life Insurance Companies)

  • 박순주
    • 간호행정학회지
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    • 제7권3호
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    • pp.487-495
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    • 2001
  • Purpose : In this study, task performance and job satisfaction of nurses in non-life insurance companies were examined to improve the personnel management in their companies. Method : Data collection was done with 119 nurses in non-life insurance companies in October and November, 1999. Data analyses were performed using SPSS Win 8.0 package. Result: The Results were as follows: 1. The tasks most commonly performed by nurses were 'medical fee inspection', 'education for staves', 'management of the injured', 'management of injury and disablement'. 2. The mean score of total job satisfaction was 3.2(interaction. 3.8; professional status, 3.6; autonomy, 3.4; task requirements, 3.1; administration, 2.8; pay and advancement, 2.6). 3. Task performance was significantly correlated with job satisfaction total score(r=0.478, p<.01). The item, 'executing statistical works and data analyses related with injury and disablement', was highly correlated with job satisfaction total score(r=0.418, p<.01). 4. The amount of task performance was significantly correlated with educational background and position. The job satisfaction level significantly correlated with personal experience and position. Conclusion : To improve the work efficiency and job satisfaction in the companies, it is necessary to set the bounds of task performance and to enlarge the promotion opportunities to higher positions.

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The Effects of Learning Styles, and Types of Task on Satisfaction and Achievement in Chinese learning on Facebook

  • YING, ZHOU;Park, Innwoo
    • Educational Technology International
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    • 제14권2호
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    • pp.189-213
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    • 2013
  • The study was conducted to find out the interaction between learning styles, and types of task on satisfaction and achievement in Chinese learning on Facebook. 44 students from D University in Seoul, Korea finished the questionnaires. To measure the participants' learning styles and satisfaction, the learning style instrument and satisfaction instrument were used. The data received were analyzed to find out the interaction between learning styles, and types of task on satisfaction and achievement. Through the analysis, the study suggests that, in the SNS environment for learning, instructors should focus on more on types of tasks than learning styles. Learning styles are important, however, for new pedagogy for one new learning environment, types of task are definitely more important than learning styles. Depending on the study results, the instructors should pay more attention to types of task, and they should also use different strategies to facilitate the contents of tasks to improve achievement and satisfaction in an SNS environment.

과업의 불확실성이 최종사용자컴퓨팅 특성과 최종사용자의 만족도에 미치는 영향

  • 김창기;이진주
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 1993년도 춘계공동학술대회 발표논문 및 초록집; 계명대학교, 대구; 30 Apr.-1 May 1993
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    • pp.329-338
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    • 1993
  • The main objective of this paper is analyzing the effects of task uncertainty on EUC characteristics and end user satisfaction. Task uncertainty were identified as an important determinant of EUC characteristics. And the moderating effect of task uncertainty on the relationship between EUC characteristics and end user satisfaction was suggested. A field study was undertaken to test the hypothesized relationships among task uncertainty, EUC characteristics, and end user satisfaction Data were collected from 138 end-user of 19 Korean business organizations. The empirical results indicated that task uncertainty was significantly related to EUC characteristics and that task uncertainty had significant effect on the relationship between EUC characteristics and end user satisfaction. Implications and future research directions are drawn for the management of EUC and for further research on EUC.

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품질 관점에서 가상 데스크탑 인프라(VDI)의 만족과 성과, 그리고 업무 상호의존성의 조절효과 (Exploring the Moderating Effect of Interdependence on Performance and Satisfaction in Virtual Work Environment)

  • 이혜정;이정우;박준기;이윤건
    • 한국IT서비스학회지
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    • 제13권3호
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    • pp.93-110
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    • 2014
  • With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

A Study on Structural Model of Work-Values, Job Satisfaction and Task Performance of Generation Y Staff in the Hotel Industry

  • Choi, Hyunjung
    • 한국조리학회지
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    • 제23권6호
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    • pp.78-88
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    • 2017
  • The main goal of this study was to demonstrate the causal relationships between multi-dimensional work-values, job satisfaction and task performance of Y generational employee in the Korean hotel industry. In order to achieve the purpose, the data were collected from Y generational employees working in the major cities in Korea. To analyze the data, frequency, exploratory factor analysis, reliability analysis, PROCESS Macro analysis and simple regression analysis were undertaken by using SPSS 18.0. The results were as follows; 1. Work-values were found out as five factors; Prestige workvalues, Personal development work-values, Work condition work-values, Personal welfare work-values, Social/ Altruistic work-values. 2. All five factors were found to be significant in enhancing job satisfaction. 3. Two factors which were prestige work-values and personal welfare work-values were found to be significant in facilitating task performance. 4. Job satisfaction was revealed as a mediator between all work-value factors and task performance. This study provided practical information about work-values of Y generational hoteliers to positively affect their job satisfaction and task performance. This study also confirmed that it is important to enhance job satisfaction in order to make employees perform their service duties better.

간호사의 임파워먼트가 직무만족, 업무생산성 및 이직의도에 미치는 영향 (The Influence of Empowerment on Job Satisfaction, Task Performance and Turnover Intention by Hospital Nurses)

  • 박종선;박복남
    • 간호행정학회지
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    • 제14권2호
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    • pp.150-158
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    • 2008
  • Purpose: The purpose of this study was to analyze the effects of empowerment on job satisfaction, task performance and turnover intention and to identify the relationship among them in hospital nurses. Methods: The subjects were 256 nurses working for one university and three general hospital in J city. The data were analyzed by SPSS 11.5. Results: The mean score of empowerment was 2.86, job satisfaction was 3.00, task performance was 3.29 and turnover intention was 3.01. The empowerment was positively correlated with job satisfaction(r=.63, p<.001) and task performance(r=.32, p<.001), but negatively correlated with turnover intention(r=-.17, p<.05). The significant predictive factors of job satisfaction and task performance were information and support in empowerment. And turnover intention was resources in empowerment. Conclusion: These result suggest that empowerment improvement programs should be development to improve the quality of nursing.

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고객센터의 과업-매체적합과 사용자 만족에 관한 연구 (A Study of Task-Media Fit and User Satisfaction on the Customer Contact Center)

  • 유일;김재전;신선진
    • Asia pacific journal of information systems
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    • 제15권4호
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    • pp.61-87
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    • 2005
  • This paper has two primary objectives: (1) to propose a comprehensive theoretical model that incorporates valuable insights from two complementary streams of research, and (2) to empirically test the model that explain the task-media fit and satisfaction of customer contact center users. The comprehensive model was tested using LISREL analysis on the sample of 232 users who have experience with the customer contact center. The model was supported in customer contact center context, accounting for 29% of the variance in the task-media fit, 53% of the variance in the perceived ease of use, 61% of the variance in the perceived usefulness, and 52% of the variance in the user satisfaction. The results showed that the task-media fit, the perceived ease of use, and the perceived usefulness play a significant role in influencing the user satisfaction of the customer contact center. In addition, task analyzability, media richness, media interactivity, and self-efficacy were found to influence the task-media fit. The paper concludes with discussions and implications for researchers and practitioners.

민간경비원의 여가제약이 직무스트레스 및 생활만족에 미치는 영향 (Influence of the Leisure Constraint of a Private Security Guard on His/Her Task Stress and Life Satisfaction)

  • 이근춘;송강영
    • 한국콘텐츠학회논문지
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    • 제10권4호
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    • pp.359-366
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    • 2010
  • 이 연구의 목적은 민간경비원의 여가제약이 직무스트레스 및 생활만족에 미치는 영향을 규명하는데 있다. 이 연구는 2009년 서울소재 민간경비 회사에 재직하고 있는 민간경비원들을 연구대상으로 판단표집법을 이용하여 최종분석에 사용된 사례 수는 300명이다. 수집된 자료는 SPSSWIN 17.0을 이용하여 요인분석, 신뢰도분석, 회귀분석, 경로분석 등의 방법을 활용하였다. 설문지의 신뢰도는 Cronbach's $\alpha$값이 .600 이상으로 나타났다. 본 연구의 결론은 다음과 같다. 첫째, 민간경비원의 여가제약은 직무스트레스에 영향을 미친다. 즉, 주변 의식적 제약, 개인적 제약이 증가하면 직무스트레스는 높아지는 반면, 대인적 제약이 감소하면 직무스트레스는 낮아진다. 둘째, 민간경비원의 여가제약은 생활만족에 영향을 미친다. 즉, 개인적 제약이 감소하면 생활만족감은 높아진다. 셋째, 민간경비원의 직무스트레스는 생활만족에 영향을 미친다. 즉, 보상 및 경력개발이 증가하면 생활만족감은 높아지는 반면, 직무특성이 감소하면 생활만족감은 낮아진다. 넷째, 민간경비원의 여가제약은 직무스트레스 및 생활만족에 인과적 영향을 미친다. 즉, 직무스트레스는 여가제약과 생활만족의 관계를 매개하는 중요한 변수임을 알 수 있다.