• Title/Summary/Keyword: service policy

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Establishing Application System of KOMPSAT-1

  • Choi, Gi-Hyuk;Lee, Joo-Hee;Paik, Hong-Yul
    • Korean Journal of Remote Sensing
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    • v.15 no.4
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    • pp.349-356
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    • 1999
  • Korea Multi-Purpose Satellite-l (KOMPSAT-l) has been developed by the Korea Aerospace Research Institute (KARI) with the aid of TRW and will be launched on the December 21, 1999 at the Vandenberg Air Base in CA, U.S. Now, the satellite application group in KARI is preparing for the service with the KOMPSAT-l satellite data. For the purpose of supplying good service to the users, data application planning has to be established before launching satellite. To use satellite data effectively, KARI makes a plan for data policy, data price, mission planning, and commercializing strategy. This study was carried out with the purpose of effective use of satellite data. For this purpose, KARI, first, made 60 user groups to use KOMPSAT-l data for public welfare and research sectors. These user groups include government, public corporations, institutes, and universities. KARI will offer the service to users through online using Internet. Secondly, KARI made a policy for the priority of KOMPSAT-l missions. These are classified by the mission priority, payloads, and operational states etc. Thirdly, KARI will make data policy and data price of KOMPSAT-l based on the basic master plan. Especially, data price will be determined at the KOMPSAT-l committee including Ministry of Science and Technology (MOST). KARI is also trying to commercialize the data with the domestic and foreign companies to expand the use of KOMPSAT-l data in the industries sector. Afterward in this study, KARI will continue the improvement for the effective distribution of KOMPSAT-l data for all users.

Research on the evaluation model for the impact of AI services

  • Soonduck Yoo
    • International Journal of Internet, Broadcasting and Communication
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    • v.15 no.3
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    • pp.191-202
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    • 2023
  • This study aims to propose a framework for evaluating the impact of artificial intelligence (AI) services, based on the concept of AI service impact. It also suggests a model for evaluating this impact and identifies relevant factors and measurement approaches for each item of the model. The study classifies the impact of AI services into five categories: ethics, safety and reliability, compliance, user rights, and environmental friendliness. It discusses these five categories from a broad perspective and provides 21 detailed factors for evaluating each category. In terms of ethics, the study introduces three additional factors-accessibility, openness, and fairness-to the ten items initially developed by KISDI. In the safety and reliability category, the study excludes factors such as dependability, policy, compliance, and awareness improvement as they can be better addressed from a technical perspective. The compliance category includes factors such as human rights protection, privacy protection, non-infringement, publicness, accountability, safety, transparency, policy compliance, and explainability.For the user rights category, the study excludes factors such as publicness, data management, policy compliance, awareness improvement, recoverability, openness, and accuracy. The environmental friendliness category encompasses diversity, publicness, dependability, transparency, awareness improvement, recoverability, and openness.This study lays the foundation for further related research and contributes to the establishment of relevant policies by establishing a model for evaluating the impact of AI services. Future research is required to assess the validity of the developed indicators and provide specific evaluation items for practical use, based on expert evaluations.

Survey of Service Industry Policy and Big Data Analysis of Core Technology in Preparation of the Fourth Industrial Revolution (4차 산업혁명에 대비한 서비스산업 정책 고찰과 핵심기술의 빅데이터 분석)

  • Byun, Daeho
    • Journal of Service Research and Studies
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    • v.8 no.1
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    • pp.73-87
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    • 2018
  • Countries around the world are preparing policies to promote service economy. Recently, as the fourth industrial revolution is accelerating, interest in the service industry is increasing. Korea's service industry is among the lowest among OECD countries in terms of employment, value-added and productivity, and it is time to explore new development strategies. The Korean government is establishing a service economic development strategy to promote employment and economic vitality. However, in the era of the 4th industrial revolution, the service industry is very important in that it has to be fused with the manufacturing industry. This study examines the service industry policy related to the 4th industrial revolution which the central government, local governments, and countries around the world are pursuing through literature review. The Big data analysis is used to determine the interest rate of the seven major service industries and core technologies for the fourth generation industrial revolution.

The Influence of After-Sales Service Quality on Customer Satisfaction and Loyalty in Mobile Phone (휴대폰 애프터서비스 품질이 고객만족과 고객충성도에 미치는 영향)

  • Lee, Jae jun;Ryu, Ji-Hyun;Lee, Sae-Jae;Oh, Hyun-Seung;Cho, Jin-Hyung
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.40 no.4
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    • pp.87-95
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    • 2017
  • This study aims to configure what dimensions make up for smart phone after service quality, and how this service quality affects customer satisfaction and customer loyalty. Smart phone market is a market of the device leading the digital convergence as well as positioning itself as one of the national growth driving industry. To survive in this matured market, companies should have to respond actively to radical changes and customers needs in the so-called Smart Revolution environment. Lately, however, the smart phone market is prospected to move from growth phase to mature phase by the scholars. In order to proactively respond to the change in such market condition, companies need to provide absolute advantage in customer loyalty over their competitors by revolutionizing the after-sales service quality. Qualified A/S will lead to service satisfaction and achieve customer loyalty. The empirical analysis results obtained through A/S quality are as follows : First, human quality (attitude, expertise, problem-solvability), environment quality (handling agility, convenience, comfort), service policy quality (quality guarantee, additional service operation) are dimensions that make up for A/S quality. Second, A/S quality dimension showed a significant positive influence on service satisfaction and A/S satisfaction showed a positive influence on customer loyalty as well. Based on this empirical study, we propose some implications for A/S quality improvement. First, human quality dimension has relatively higher influence on A/S satisfaction in case of free A/S, so companies need to solve the product problem completely when consumer's first visit by continual employee education. Second, in case of paid A/S, the service policy quality-especially A/S Warranty period- has higher influence on A/S satisfaction.

A Study on the Reference Evaluation Applying Conjoint Analysis of the Marketing Research (마케팅조사의 결합분석법을 활용한 참고봉사의 평가에 관한 연구)

  • Bae Soon Ja
    • Journal of the Korean Society for Library and Information Science
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    • v.21
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    • pp.141-168
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    • 1991
  • The Purpose of this study is to explore and analyse ways of enhancing the effectiveness of reference service through reference evaluation. Marketing research technique combined with pre-evaluation theory was applied in this study to find out information for practice the service based on current concept of reference service. Aims and results of this study can be summarised as follows: First, the evaluation of effectiveness of reference service should be conducted for the purpose of finding out the ways of increasing user's satisfaction. Second, the policy evaluation was understood as the appropriated evaluation concept. The policy evaluation in principle coincides with reference service in sense that the satisfaction of public should have priority and hence be the criterion of the evaluation. Third, marketing research based on recently developed 'marketing concept', which concentrates all its efforts to meet user's demand and attempt to acquire the information for better marketing management of non-profit organization such as library, is examined to find out the evaluation method practically applicable to the pre-evaluation of reference service. In this study , conjoint analysis was adopted as the method of pre-evaluation about reference service. The Reference Room of the Central Library Yonsei University, was selected as the arget sample to find out the expected condition for the maximization of the user's satisfaction from the reference service. Based on this example study, the analysis indicates as the most desirable combination for reference service in terms of the user's satisfaction is following condition: the younger librarian with aimable personality who displays willingness In his/her assistance, plus as the method of reference service, sufficient and practical introduction to the reference materials available, plus immediate and satisfactory result of the service, and finally a library equipped with inter-library use system.

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A Report of the Assistive Technology Service Operating System for the Disabled in Sweden (스웨덴 장애인 보조기구 제공 시스템에 대한 소고)

  • Choi, Young Soon
    • 재활복지
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    • v.18 no.4
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    • pp.25-45
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    • 2014
  • The present report aims to examine the assistive technology(AT) service operating system for the Disabled in Sweden, and will give it to NHIS(National Health Insurance Service) to manage of policy for AT service operating system. The user of AT is around 10% of the Disabled in Sweden which is introduced the AT service system to support the independence for the Disabled. To provide AT service, the role of the Ministry of Health(planning and regulation, controling Handisam and Hi as a subsidiary), County councils(providing and follow up medical AT service, operating AT service center) and Municipalities(providing general AT service) in Sweden is decentralized strictly. Specially, all the AT device is lent freely and recycled suitably for persons with Disabilities, moreover nurses, physical therapist and occupational therapist has a qualification for prescription of AT device . This finding will be the basis to improve Assistive Technology Operating System in Korea.

A Study on Development of Policy Attributes Taxonomy for Data-based Decision Making (데이터기반 의사결정을 위한 정책 및 사업 속성 분류체계 개발 연구)

  • Kim, Sarang
    • The Journal of Information Systems
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    • v.29 no.3
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    • pp.1-34
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    • 2020
  • Purpose Due to the complexity of policy environment in modern society, it is accepted as common basics of policy design to mix up a variety of policy instruments aiming the multiple functions. However, under the current situation of written-down policy specification, not only the public officers but also the policy researchers cannot easily grasp such frameworks as policy portfolio. The purpose of this study is to develop "Policy Attributes Taxonomy" identifying and classifying the public programs to help making decisions for allocative efficiency with effectiveness-based information. Design/methodology/approach To figure out the main scheme and classification criteria of Policy Attributes Taxonomy which represents characteristics of public policies, previous theories and researches on policy components were explored. In addition, to test taxonomic feasibility of certain information system, a set of "Feasibility Standards" was drawn from "requirements for well-organized criteria" of eminent taxonomy literatures. Finally, current government classification system in the area of social service was tested to visualize the application of Taxonomy and Standards. Findings Program Taxonomy Schemes were set including "policy goals", "policy targets", "policy tools", "logical relation" and "delivery system". Each program and project could be condensed into these attributes, making their design more easily distinguishable. Policy portfolio could be readily made out by extracting certain characteristics according to this scheme. Moreover, this taxonomy could be used for rearrangement of present "Program Budget System" or estimation of "Basic Income".

Deduction of the Policy Issues for Activating the Geo-Spatial Big Data Services (공간 빅데이터 서비스 활성화를 위한 정책과제 도출)

  • Park, Joon Min;Lee, Myeong Ho;Shin, Dong Bin;Ahn, Jong Wook
    • Spatial Information Research
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    • v.23 no.6
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    • pp.19-29
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    • 2015
  • This study was conducted with the purpose of suggesting the improvement plan of political for activating the Geo-Spatial Big Data Services. To this end, we were review the previous research for Geo-Spatial Big Data and analysis domestic and foreign Geo-Spatial Big Data propulsion system and policy enforcement situation. As a result, we have deduced the problem of insufficient policy of reaction for future Geo-Spatial Big Data, personal information protection and political basis service activation, relevant technology and policy, system for Geo-Spatial Big Data application and establishment, low leveled open government data and sharing system. In succession, we set up a policy direction for solving derived problems and deducted 5 policy issues : setting up a Geo-Spatial Big Data system, improving relevant legal system, developing technic related to Geo-Spatial Big Data, promoting business supporting Geo-Spatial Big Data, creating a convergence sharing system about public DB.

Open Policy Agent based Multilateral Microservice Access Control Policy (개방형 정책 에이전트 기반 다자간 마이크로서비스 접근제어 정책)

  • Gu Min Kim;Song Heon Jeong;Kyung Baek Kim
    • Smart Media Journal
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    • v.12 no.9
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    • pp.60-71
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    • 2023
  • A microservice architecture that accommodates the heterogeneity of various development environments and enables flexible maintenance can secure business agility to manage services in line with rapidly changing requirements. Due to the nature of MSA, where communication between microservices within a service is frequent, the boundary security that has been used in the past is not sufficient in terms of security, and a Zerotrust system is required. In addition, as the size of microservices increases, definition of access control policies according to the API format of each service is required, and difficulties in policy management increase, such as unnecessary governance overhead in the process of redistributing services. In this paper, we propose a microservice architecture that centrally manages policies by separating access control decision and enforcement with a general-purpose policy engine called OPA (Open Policy Agent) for collective and flexible policy management in Zerotrust security-applied environments.

Admission Control Policy Heuristic Algorithm for fairness of Call Blocking Probability in Differentiated Service Networks (차별화된 서비스를 갖는 인터넷 망에서 호 블로킹 확률의 공평성을 위한 수락 제어 정책 Heuristic 알고리즘 연구)

  • Min, Jun-Ki;Rhea, Woo-Seop;Chung, Jong-Soo
    • Journal of Internet Computing and Services
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    • v.6 no.3
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    • pp.121-128
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    • 2005
  • Recently, as the research of effective resource management for supporting of various next generation internet service, the admission control mechanisms using the dynamic provisioning methods in differentiated service networks are studied. However, even though admission control mechanism is applied to the network, there exits the unfairness of call blocking probability among the different bandwidth requested services. In this paper, we propose the new admission control policy heuristic algorithm that provides fairness of call blocking probability between the large bandwidth requested service and the small bandwidth requested service. The simulation results show that the proposed algorithm provides not only blocking probability fairness but also high bandwidth utilization.

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