The Influence of After-Sales Service Quality on Customer Satisfaction and Loyalty in Mobile Phone
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Lee, Jae jun
(School of Industrial Engineering, Kumoh National Institute of Technology)
Ryu, Ji-Hyun (Department of Consulting, Graduate School Kumoh National Institute of Technology) Lee, Sae-Jae (School of Industrial Engineering, Kumoh National Institute of Technology) Oh, Hyun-Seung (Dept. of IME, Hannam University) Cho, Jin-Hyung (School of Industrial Engineering, Kumoh National Institute of Technology) |
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