• 제목/요약/키워드: service part

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공학계열 교직전공 예비교사의 STEAM교육 이해도 및 인식현황 (The Present Status for Understanding and Recognition of STEAM Education in Pre-service Teachers Majoring in Teaching Profession of Engineering System)

  • 현은령
    • 공학교육연구
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    • 제20권2호
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    • pp.3-8
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    • 2017
  • This study examined a difference in a change of understanding and recognition on STEAM Education before and after participating in STEAM Education of university students majoring in teaching profession of engineering system who took part in 'STEAM Education of being made together with undergraduates for 2016' as part of the project for a center of supporting STEAM pre-service teachers. As a result, the pre-service teachers majoring in teaching profession of engineering system could be confirmed to have been improved the understanding and sympathy level with STEAM education as a whole following the execution of the program. Comparing it with other majoring system, the pre-service teachers majoring in teaching profession of engineering system were shown to be a little low in pre-perception or satisfaction, but were indicated later to have high intention of participation in STEAM education. This suggests that the pre-service teachers majoring in teaching profession of engineering system recognize the importance of STEAM education in the engineering education, but are feeling pressure about interpersonal communication. Accordingly, it is time that there is a need to have a system of officially providing the implementation of STEAM education and an opportunity of experience in the education for pre-service teachers aiming at the engineering education for future generation.

인터넷 패션쇼핑몰 서비스 회복 과정의 지각된 상호 작용성과 서비스 공정성이 불평 처리 만족 및 충성도에 미치는 영향 (The Effects of Perceived Interaction Effort and Service Justice on Satisfaction with Complaint Handling and Customer Loyalty in the Internet Fashion Shopping Mall Service Recovery)

  • 주성래;정명선
    • 복식문화연구
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    • 제15권6호
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    • pp.1023-1037
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    • 2007
  • The focus of this study was on service recovery process of domestic internet fashion shopping mall, the purposes of this study were to extract perceived interaction effort and service justice with the recovery factors according to service failure by literature review, and to empirically examine the effect this variables on customer satisfaction with complaint handling and loyalty. The questionnaires was administered to 256 internet shopping mall customer, who has experiences of dissatisfaction and complaining behavior after buying fashion products. The data was analyzed by Cronbach's a, confirmatory factor analysis, correlation analysis, and structural equation modeling using LISREL 8.30 program. The results were as follows. First, perceived interaction partly affected serviced justice consumer. Interaction effort on the part of consumer negatively affected interactional justice, but didn't affected distributive justice and procedural justice. However interaction effort on the part of shopping mall positively affected all justice. Second, distributive, procedural and interactive justice positively affected customer satisfaction with complaint handling and loyalty. Finally, customer satisfaction with complaint handling positively affected customer loyalty. The implications of the research and directions for future researchers were discussed.

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OPTIMAL ROUTE DETERMINATION TECHNOLOGY BASED ON TRAJECTORY QUERYING MOVING OBJECT DATABASE

  • Min Kyoung-Wook;Kim Ju-Wan;Park Jong-Hyun
    • 대한원격탐사학회:학술대회논문집
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    • 대한원격탐사학회 2005년도 Proceedings of ISRS 2005
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    • pp.317-320
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    • 2005
  • The LBS (Location-Based Services) are valuable information services combined the location of moving object with various contents such as map, POI (point of Interest), route and so on. The must general service of LBS is route determination service and its applicable parts are FMS (Fleet Management System), travel advisory system and mobile navigation system. The core function of route determination service is determination of optimal route from source to destination in various environments. The MODB (Moving Object Database) system, core part of LBS composition systems, is able to manage current or past location information of moving object and massive trajectory information stored in MODB is value-added data in CRM, ERP and data mining part. Also this past trajectory information can be helpful to determine optimal route. In this paper, we suggest methods to determine optimal route by querying past trajectory information in MODB system and verify the effectiveness of suggested method.

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서비스부품 로지스틱스의 정보기술 도입 효과 (The Impact of Introducing Information Technology to the Service Part Logistics)

  • 서상범;박명섭
    • 경영과학
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    • 제23권3호
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    • pp.209-224
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    • 2006
  • The mobile communication technology would be one of the most appropriate means for achieving process innovation in the actual business area. This article performs a simulation study to examine the effect of introducing a mobile technology to the after-sales service and its logistics process. The performances of the two different systems, before and after introducing a mobile technology, are examined based on operational cost, operational efficiency, and customer service level using a discrete event simulation. The real-world data, extracted from a leading Korean electronics firm, was collected for this study. The results show that the TO-BE(after) model outperforms the AS-IS(before) model over all the performance indices. And the effects of introducing the mobile technology are more significant on the more tightly controlled inventory policy.

일개 지역사회 중심 가정간호사업소의 운영실태 및 운영방안 (A Study on the Operating Status of Community-based Home Health Care Centers)

  • 이은희;박성애
    • 간호행정학회지
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    • 제17권2호
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    • pp.180-188
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    • 2011
  • Purpose: This study was done to evaluate the operating status of community-based home health center for revitalization of the centers. Method: In this study performance data including organization plan and service utilization plan were evaluated according process theory. Target of evaluation was the community-based home health care center. Results: The vulnerable part of the organization was the information system and financial resources. The home health center introduced PDA (Personal Digital Assistants) in 2005, however home health care nurses did not make full use of it. This service received full support from Seoul city and local government and there were no other sources of income. The vulnerable part of service utilization was service expansion and standardization due to vulnerability of organizational aspects. Conclusions: The home health care center provides high quality services to underprivileged people. In the future, these services should be provided with equity for continuous health care for this population.

웹 서비스 합성 구성을 위한 QoS고려 서비스 선택 기법 (A QoS-aware Service Selection Method for Configuring Web Service Composition)

  • 윤경아;김윤희
    • 정보처리학회논문지D
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    • 제19D권4호
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    • pp.299-306
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    • 2012
  • 웹 서비스 합성은 기존 단일 서비스들을 합성해서 제공하는 방식으로, 사용자의 다양한 요구를 만족시키기 위해서 새로운 웹 서비스를 만들기보다는 재사용과 효율성 측면에서 고려되고 있다. 그러나 유사 기능을 제공하지만 다른 서비스 품질을 제공하는 서비스의 수가 증가함에 따라, 서비스 합성 문제는 사용자의 전역 제약 조건과 합성서비스의 QoS를 만족시키기 위해서 어떤 구성 서비스들을 선택해야 하는지에 대한 선택 문제가 되었다. 합성 서비스의 수행은 구성 서비스의 수행에 의해 결정되므로, 합성 서비스에 포함될 구성 서비스 선택을 위해서는 가격, 지속성, 응답시간과 같은 QoS에 대한 고려는 필수적이다. 본 논문에서는 합성 서비스 선택 시 QoS를 고려한 기법으로 합성 유전자 알고리즘을 적용하였다. 유전자 알고리즘에 지역 탐색 방법을 결합하여 빠른 시간 안에 합성 서비스의 전반적인 QoS뿐만 아니라 구성 서비스의 품질을 향상 시킬 수 있는 서비스 선택 기법을 제시한다. 본 연구는 실제 웹상에 존재하는 실제 데이터를 이용하여 서비스 증가에 따른 시간 측정 및 최적화 정도를 비교 분석을 통해 선택 알고리즘의 유효성을 검증하였다.

지역사회 재가 만성정신질환자 가족의 부담감과 정신보건서비스요구와의 관련성 (The Relationship between Family Burden and Mental Health Service Needs of Family for Home-based Chronic Mental Patients in Community)

  • 김인홍
    • 농촌의학ㆍ지역보건
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    • 제33권3호
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    • pp.269-278
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    • 2008
  • = ABSTRACT = Objectives: This study was carried out to identify the relationships of family burden and mental health service needs of chronic mental patients in community. Methods: Objects of the study were 153 chronic mental patients in community of P. city in korea. Data were collected from December, 2007 to February, 2008 using structured questionnaire. Research tools of this study were family burden tool developed by Pai & Kapur (1981) and mental health service needs tool developed by Kim (2003). Results: The average grades for family burden was 1.62 points. And the biggest part of family burden was economic burden(1.74), followed by interrupt of daily life(1.67), interrupt of family relationship(1.64), interrupt of family leisure (1.57), effects of mental health(1.50), and effects of physical health(1.43). The average grades for mental health service needs was 2.72 points. And the biggest part of mental health service needs was rehabilitation service(3.09), followed by social service(2.87), and Psychiatric medical service(2.21). Positive correlation showed between all parts of family burden. And, positive correlation showed between psychiatric medical service and interrupt of daily life(r=.281, p<.01), psychiatric medical service and effects of physical health(r=.355,p<.01), social service and effects of mental health(r=.213,p<.01). Conclusion: The family burden for care giver of mental patients was related with all parts of family burden and mental health service needs of family. Thus, these results should be considered to reduce family burden for care giver of mental patients in community.

한국 및 외국의 호텔 등급제도에 관한 비교 연구 (Comparative Studies on Hotel Grading Systems of Korea and Foreign Countries)

  • 양신철;김동호
    • 한국관광식음료학회지:관광식음료경영연구
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    • 제15권1호
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    • pp.57-80
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    • 2004
  • Resort Hotel Rate System was first introduced as an official guideline after Tourism Promotion Act, which enables the secretary of transportation to rate resort hotel by its facility and accommodation, was enacted on January 18, 1971. And the system was modified time to time to what we currently have after numerous revisions. However, the system has made a slow progress compare to the other countries system and have shown many potential problems that need to be improved. There is a problem that it is not even clear whether the act is as effective to apply it to rate any resort hotel in reality. The hotel rate system was first introduced in 1970's and changed ever since, and it also changed the private organizations to audit the decision. However, unlike the hotels in other countries, our hotel rating system is not focus on the customer's service and informations. It focus on the hotel's quality so that cause the problem whether the hotel is for customer or not In other different countries, they have some specific standard for evaluation of customer service based on customers' reference or needs. However, there is no evaluation part concerning on customer service in Korea. Also, even the hotel rating system is not based on the hotel waitress or waiter's service part. It means the system is almost focus on the hotel's qualities. Therefore, customer who needs hotel service, can not trust whether they can choose the hotels which gives the right informations and good quality services. Although hotel's physical layout is important, the service part is also important for evaluating the hotel entirely. There are a lot of things to develop and to be changed in order to develop tourism industry in the process of decision about Hotel's level in Korea Thus, this research will summarize some problems which are revised through the former research of hotel's level. And it will compare the system of hotel's level between Korea and developed countries in hotel industry Additionally, I will show current tourism industry in Korea. Finally, I suggest the improvement proposal for the level system of hotel in Korea and process of this system in the future.

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퀵서비스 운송업자 모터사이클 재킷 착용실태 조사 (A Study on the Wearing Conditions of Motorcycle Jackets for Quick Service Transporter)

  • 손재민;최혜선;김은경
    • 한국의류산업학회지
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    • 제17권2호
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    • pp.247-257
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    • 2015
  • This study conducted a questionnaire survey on the real condition of clothing with focus on related to general motorcycle wear and motorcycle jacket targeting a quick service carrier affiliated with a quick service business in Seoul. In addition, this study is aimed at providing basic data on developing the motorcycle jacket, whose motional flexibility, safety and functionality are excellent, exclusively for a quick service carrier by grasping inconveniences and problems and deducting improvements on the basis of the questionnaire survey. This study, on the basis of the questionnaire survey results, grasped the general part related to quick service and motorcycle wear, such as their general matters, whether they were having on the motorcycle wear in the middle of doing business, whether it's necessary to wear the motorcycle wear, where they had a driving accident, and kinds of external injuries, etc. From the gathered results of analysis of the collected questionnaires, the item which got the lowest satisfaction was the inconvenience from the chafed front neck when driving. Besides, the results showed carriers' complaints like the elbow part felt tight, discomfort in the horizontal movement of the shoulders or back, and wind admission in between zippers. In addition, the respondents showed complaints in the item about hygroscopic property and air permeability at the armpits and back part, and 5 items about material flexibility, wind shielding property, living water repellency, weighty sensation, and night visibility were found to be low in respondents' satisfaction.

텔레매틱스 단말기용 서비스 플랫폼 설계 및 구현 (A Design and Implementation of Service Platform for Telematics Terminals)

  • 김기영;김동균;이상정
    • 인터넷정보학회논문지
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    • 제7권3호
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    • pp.13-30
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    • 2006
  • 본 논문에서는 자동차 관리 및 진단, 차량 편의장치 제어 동의 보다 향상된 텔레매틱스 서비스 제공을 위해 단말기용 서비스 플랫폼을 설계 구현한다. 서비스 플랫폼은 텔레매틱스용 소프트웨어를 개발하는 개발자에게 하부 자동차 내부 네트워크와 각종 하드웨어 장치, 무선 네트워크 장치에 독립적인 개발방법을 제공한다. 이를 위해 각 장치별로 제공되는 서비스를 분류하고 정형화한 텔레매틱스 API(Application Programming Interface)를 설계하였다. 제안된 서비스 플랫폼은 무선 네트워크 장치들과 단말기 간의 데이터 송수신을 위한 무선 접속부분과 자동차 내부 네트워크 장치들의 서비스를 위한 CAN 네트워크 부분, 위치기반 서비스를 위해 필요한 GPS 데이터 수신부분, 그리고 이기종의 네트워크 간 통신 시 발생하는 상이한 데이터 포맷의 상호 호환성을 위한 메시지 파서 부분으로 구성된다.

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