• Title/Summary/Keyword: satisfaction index

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The Influence of Consumer Technology Readiness on Service Quality and Satisfaction in Internet Shopping of Clothing Product (소비자의 기술준비성이 의류제품의 인터넷 쇼핑 서비스품질과 만족도에 미치는 영향)

  • 홍금희
    • Journal of the Korean Society of Clothing and Textiles
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    • v.27 no.8
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    • pp.913-923
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    • 2003
  • This study divides consumers into groups according to the TRI(technology readiness index) in order to (md out the characteristics of each consumer group, and attempts to examine how the frequency of shopping and the TRI affect service quality of and satisfaction at the internet apparel shopping sites. An on-line survey was made to collect data, and the replies from 785 people, who had an experience of apparel shopping apparel on line, were used in the analysis. The research results are as follows: 1. The four factors of optimism, innovativeness, discomfort, and insecurity were identified from the TRI factor analysis, and the total variance was 58.88%. 2. The male group showed the higher TRI than the female group. Especially the factor of innovativeness was higher in the male group, indicating the male group's activeness in the use of technology. 3. Consumers were classified into five types in terms of the TRI: explorers, pioneers, skeptics, paranoids, and laggards. 4. Service quality had the greatest influence on consumers’satisfaction with the apparel shopping sites, and the frequency of purchase, optimism, and discomfort ranked next to service quality.

Analysis of User's Travel Pattern and Bus Service Satisfaction Index for Public Transportation Reform in Daegu (대구시 대중교통체계 개편에 따른 이용자 통행패턴 및 시내버스 서비스 만족도 분석)

  • Hwang, Jeong-Hun;Kim, Gap-Su;Jeon, Jong-Hun
    • Journal of Korean Society of Transportation
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    • v.24 no.7 s.93
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    • pp.53-62
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    • 2006
  • The aim of this paper is to analyze the changes in the travel pattern of public transit users, service satisfaction before and after public transportation system reform in Daegu. For this purpose, we conducted a survey of people on public transit users and the results of study are as follows : First, it was found that transfer trip had increased, especially concerning the changes of travel pattern from bus trip to the transfer trip between the bus and subway. Because it makes a financial sense to transfer based on free charge transfer system. Secondly, the transfer satisfaction was improved for public transit users, but they are still reluctant to use transfer system.

The Effects of Pitch Increasing Training (PIT) on Voice and Speech of a Patient with Parkinson's Disease: A Pilot Study

  • Lee, Ok-Bun;Jeong, Ok-Ran;Shim, Hong-Im;Jeong, Han-Jin
    • Speech Sciences
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    • v.13 no.1
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    • pp.95-105
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    • 2006
  • The primary goal of therapeutic intervention in dysarthric speakers is to increase the speech intelligibility. Decision of critical features to increase the intelligibility is very important in speech therapy. The purpose of this study is to know the effects of pitch increasing training (PIT) on speech of a subject with Parkinson's disease (PD). The PIT program is focused on increasing pitch while a vowel is sustained with the same loudness. The loudness level is somewhat higher than that of the habitual loudness. A 67-year-old female with PD participated in the study. Speech therapy was conducted for 4 sessions (200 minutes) for one week. Before and after the treatment, acoustic, perceptual and speech naturalness evaluation was peformed for data analysis. Speech and voice satisfaction index (SVSI) was obtained after the treatment. Results showed Improvements in voice quality and speech naturalness. In addition, the patient's satisfaction ratings (SVSI) indicated a positive relationship between improved speech production and their (the patient and care-givers) satisfaction.

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The Predictive Model of Adolescent Women측s Depression (사춘기 여성의 우울 예측모형)

  • 박영주;김희경;손정남;천숙희;신현정;정영남
    • Journal of Korean Academy of Nursing
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    • v.29 no.4
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    • pp.829-840
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    • 1999
  • This study was conducted to construct a hypothetical model of depression in Korean adolescent women and validate the fit of the model to the empirical data. The data were collected from 345 high school girls in Seoul, from May 1 to June 30, 1998. The instruments were the Body Mass Index, Physical Satisfaction Scale, Family Adaptatibility and Cohesion Evaluation Scale III, Family Satisfaction Scale, CES-D and School Adptation Scale. The data were analyzed using descriptive statistics with the pc -SAS program. The Linear Structural Relationship(LISREL) modeling process was used to find the best fit model which would predict the causal relationships among the variables. The overall fit of the hypothetical model to the data was moderate [X$^2$=69.6(df=17, p=.000), GFI =0.95, AGFI=0.90, RMR=0.087, NNFI=0.86, NFI=0.90]. The predictable variables, especially menstrual symptoms, physical symptoms and family function, had a significant direct effect on depression. but school life adaptation did not have a significant direct effect. These variables explained 18.1% of the total variance.

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Research and Design of Functional Requirements of Shared Electric Bicycle App Based on User Experience

  • Xiangqin Zhao;Bin Wang
    • Journal of Information Processing Systems
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    • v.19 no.2
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    • pp.219-231
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    • 2023
  • Intelligent applications are crucial for increasing the popularity of shared urban electric bicycles (EBs). Building an application platform architectural system that can satisfy independent user operations is critical for increasing the intelligent usage of shared EBs. Consequently, we collected online reviews of shared EB applications, conducted semantic processing and sentiment analysis, and refined the positive and negative review data for each function. The positive and negative review indices of each function were calculated using the formulae for positive and negative review indices of product functions, thereby determining the functions that need to be improved. Each function of the Shared EB application was improved according to its business process. The main contributions of this study are to build a user requirement architecture system for the Shared EB application with five dimensions and 22 functions using the Delphi method to design the user interface (UI) of this application based on user satisfaction evaluation results; to create a high-fidelity dynamic interaction prototype and compare user satisfaction before and after improving the Shared EB application functions. The testing results indicate that the changes in the UI significantly improve the user experience satisfaction of the urban Shared EB application, with the positive experience index increasing by 69.21% and the negative experience index decreasing by 75.85% overall. This information can be directly used by relevant companies to improve the functions of the Shared EB application.

Effects of Dining-out Resource on Leisure Satisfaction and Quality of Life (외식 자원 구성 요인이 여가 만족도 및 삶의 질에 미치는 영향에 관한 연구)

  • Kim, Tae-Hee;Kim, Hyang-Mee;Lee, Eun-Jung
    • Journal of the East Asian Society of Dietary Life
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    • v.16 no.6
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    • pp.772-776
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    • 2006
  • The purpose of this study was to examine the differences in satisfaction of leisure life and quality of life using standardized evaluation tools developed by WHO. Resource availability when dining out was measured by objective index(time of dining out, dining out expense) and subjective index(perceived satisfaction with time of dining out and dining out expense). In this study, 500 questionnaires(male & female adults) located in Seoul and the metropolitan area were sampled by convenience sampling and gather in 433 sheets of questionnaire. Data was analyzed by frequency analysis, factor analysis, reliability analysis, correlation analysis and regression analysis using SPSS Win 12.0. As a result there was high positive correlation between time of dining out, dining out expense and perceived satisfaction with time of dining out and dining out expense. Moreover, dining out resources impact on leisure life satisfaction and quality of life. Leisure life satisfaction had fairly high effects on quality of life. Since there is an increase in leisure time the desire to improve quality of life while enjoying dining out as a part of leisure life is increasing and as various forms of consumption takes place, it suggests that segmentation of dining out market is necessary and marketing strategy should be established.

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The Suggested Family Welfare Index related to Need of the living among Rural homemakers in Chunlabuk-to (전북지역 농.어.산촌 주부의 가정생활요구도에 따른 가정생활복지지표 설정에 관한 연구)

  • 채옥희
    • Journal of the Korean Home Economics Association
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    • v.30 no.3
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    • pp.205-222
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    • 1992
  • The purpose of this research is to study the need for living and the relationship between the need and the perceived family well-being among families in rural areas and to suggest the index of the family well-being for them. One hundred fifty homemakers in the six rural areas in Chunlabuk-do were sampled for this research and all of them were aged under 60. Data were statistically analized by using statistical softwere package 'Statgraphics' and null jhyposeses were statistically tested at p<.10. From the results of this study, rural homemakers reported, generally, higher levels of the need for the various aspects of family living compared to those of the perceived levels of the family well-being. The need, the satisfaction and the dissatisfaction levels of the various aspects of family oiving were affected more frequently by living area, average monthly income, and the period of living whitin the same area. The satisfaction with the family well-being and living in rural area were affected more powerfully by subvariables related to the family financial living than by any other variables. The need for economic environment, the satisfaction with perceived level of assets, and income were major representative variables for the family finances. In case of the family interpersonal living, the need and the satisfaction with relationship between spouses and the family structure were more powerful varibales than any other variables. The relationship betweenparents and children was more powerful variable for the perceived family well-being than any other variables related to the family interpersonal living. Sampled homemakers thought that the satisfaction with relationship between spouses was the most important in family interpersonal living. The needs for household equipment and living conditions was positively influenced on the need of household work and the satisfaction with those was negatively influnced on satisfaction with present household work.

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Evaluation Index for the Supply Levels of Pedestrian Facilities in Residential Area Planning (택지개발지구에서 보행자도로 공급수준 평가지표 개발)

  • Choe, Jae-Seong;Hwang, Gyeong-Seong;Kim, Sang-Yeop;Jang, Yeong-Su;Park, Sin-Won
    • Journal of Korean Society of Transportation
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    • v.27 no.2
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    • pp.35-46
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    • 2009
  • This paper presents an evaluation index for the supply levels of pedestrian facilities in residential area planning. The pedestrian facility supply levels reveal the quality of a residential area, and can be associated with the resident living standards and satisfaction, pedestrian safety levels, and the effectiveness of the construction cost. This research conducted multifaceted procedures for the index development, and these procedures start first by identifying dominant influencing factors on pedestrian travel demand by reviewing the final reports of site planning in more than eight already-completed residential development sites. Second, based on the Space Syntax model, which was initially developed in the UK by establishing statistical relationships among an integration index, population size (persons/day), and the total development area, this research formulated a set of pedestrian demand estimation models. Then these models were utilized in forming a pedestrian facility supply index by integrating the new models and their results with the available accepted practice in the residential planning sector. This was necessary because planners want to understand the total supply level of pedestrian facilities in a residential area during the initial design stage. Finally, to test the model validity in satisfying pedestrian satisfaction, the research included a resident satisfaction interview, and it was revealed that the evaluation index developed in this research could provide planners and engineers with more promising results. It is therefore anticipated that this research can be of service when designing pedestrian facilities in future residential area planning and design activities.

Relations among Nutrient Intake, Body Image Satisfaction, and Physical Fitness of College Students in Taegu (대구지역 대학생의 영양섭취상태, 체형만족도, 체력상태 및 그 관련성)

  • 최미자;류숙희;김기진
    • Journal of the East Asian Society of Dietary Life
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    • v.9 no.3
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    • pp.325-335
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    • 1999
  • The aim of the present study was to evaluate the relations among nutrient intake. self body image and satisfaction, and physical fitness of college students in Taegu. A total of 213 apparently healthy college students living in Taegu were selected for the study. The following anthropometric measurements were made on all participants : weight, height: waist and hip circumferences, and bioimpedence. Using weight and height, the body mass index (kg/$m^2$) was calculated. The 24-hour recall were obtained from subjects. Dietary habits and energy expenditure were examined through questionnaires. Nutrients intake were analyzed by computer aided nutritional analysis program. Variables of Physical fitness were consisted of body fat, muscular strength and endurance, agility. power, flexibility, cardiorespiratory function, physical efficiency index(PEI). Data were analyzed by computer using the SAS 6.12(Statistical Analysis System). The mean heights and weights of these students were similar to those reported for the 50th percentile in a national survey. Nutrient intake of the college students in Taegu was considerably lower than RDA. The male subjects' mean intake of two nutrients, vitamin B$_2$ and calcium, were less than 55% of the RDAs. the female subjects' mean intake of two nutrients, iron and calcium, were less than 55% of the RDAs. A most variables of physical fitness except sit and reach in male students showed a significant higher values than those of female students. There was a significant positive relationship between PEI and the intake of animal protein, fat, Ca. and B$_2$ in male students. Also there was a significant positive relationship between exercise duration of PWC 170 and protein, fat, iron, vitamin A, B$_2$, niacin, and energy intake in female students. The muscular strength showed the significant correlation with weight, height, and waist circumference in male and female students. The cardiorespiratory function and Physical efficiency index showed significantly negative correlation with tricep and subscapular skin thickness in the female students. There were significantly positive correlations between WHR and body efficiency index in male students, and significantly positive correlations between WHR and the cardiorespiratory function in female students. There was no significant level of correlation between the degree of satisfaction of body image and physical efficiency index. However. there was a significant positive correlation between waist circumference (and weight) and physical efficiency index in male and female students and almost all of the surveyed male and female college students wanted less waist circumference or weight even though they were in the criteria of standard waist circumference or weight. In conclusion, a beneficial effect of adequate nutrient intake on physical fitness was found, college students must increase their energy and nutrient intake if it is below than the RDA for improving their physical fitness.

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Influence of Emotional Labor and Nursing Professional Values on Job Satisfaction in Small and Medium-sized Hospital Nurses (중소병원 간호사의 감정노동과 간호전문직관이 직무만족에 미치는 영향)

  • Ryu, Yeong Ok;Ko, Eun
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.22 no.1
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    • pp.7-15
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    • 2015
  • Purpose: This study was done to investigate the correlation among emotional labor, nursing professional values, and job satisfaction and identify factors that affect job satisfaction of nurses working in small and medium-sized hospitals. Methods: Data were collected from 214 nurses in S city. The following measurement tools were used: Emotional labor by Morris et al. (1996), Nursing Professional Values Scale by Yeun et al. (2005), and Index of Work Satisfaction by Stamps et al. (1978). Collected data were analyzed with SPSS/WIN 18.0 using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple regression. Results: Participants' scores for emotional labor, nursing professional values and job satisfaction were $3.11{\pm}0.48$, $3.46{\pm}0.39$, and $3.02{\pm}0.29$ respectively. Emotional labor showed a negative correlation with job satisfaction (r=-.33, p<.001), while nursing professional values showed a positive correlation with job satisfaction (r=.58, p<.001). Emotional labor and nursing professional values were identified as factors influencing job satisfaction. The model explained about 39% of the variance in job satisfaction (F=67.40, p<.001). Conclusion: The results of this study suggest that it is important to manage emotional labor as well as to improve professional values and job satisfaction of nurses working in small and medium-sized hospital.