• 경영과정보연구
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• 제33권3호
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• pp.35-57
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• 2014

본 연구의 목적은 의료서비스 제공자와 고객 간의 관계에서 자기결정성 이론을 근거로 하여 그 중요 구성요인인 자율성, 유능성, 관계성의 정도가 책임감의 지각과 관계에 대한 몰입, 관계지속의도에 미치는 영향에 대해서 살펴보는데 있다. 선행연구들을 살펴 볼 때, 의료서비스에서의 고객-서비스 제공자 관계형성 및 유지에의 영향요인 중 고객들의 동기를 살펴볼 수 있는 선행요인들에 대한 관심이 많지 않았던 것이 사실이다. 기존 관계마케팅에서 다루고 있던 고객측면의 선행요인인 관계효익, 의존도 등은 실질적 동기나 심리적 측면을 반영하기에는 무리가 있다고 볼 수 있다. 그러나 본 연구의 결과는 고객이 지각한 선택과 그 의지가 관계의 발전과 유지에 어떠한 영향을 미치는지에 대한 통찰을 의료서비스 분야에 제공할 수 있었다. 본 연구의 결과에 따르면, 자율성을 동반한 관계성이라고도 볼 수 있는 자기결정성의 지각은 관계성과에 유의한 영향을 미치는 것으로 나타났다. 연구결과를 바탕으로 할 때, 의료서비스 제공자(접점 종업원-원무직원, 간호사 등, 핵심서비스 제공자인 의사 포함)에게 고객이 지각하는 내적 동기의 향상을 도울 수 있는 정보적 커뮤니케이션 기술에 대한 교육이 실시되어야 하고, 개별 고객이 개인화된 선택권을 가질 수 있도록 시스템을 구축함으로써 자기결정성 욕구의 충족을 시도할 수 있을 것이다. 궁극적으로는 상호 간 책임감 함양과 정서적 유대관계를 통해 관계적 성과를 창출 시킬 수 있을 것으로 기대한다. 또한 서비스 접점에서는 이를 매뉴얼 화 한 접점종업원 교육을 실시하여 유 무형적인 성과를 창출하는 데 기여하게 할 수 있을 것이다.

• 디지털융복합연구
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• 제18권6호
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• pp.501-511
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• 2020

본 연구는 사회복지사 226명을 대상으로 감정노동과 직무스트레스 및 직무성과의 관계를 살펴보았으며 주요 결과를 제시하면 다음과 같다. 첫째, 감정노동 하위개념인 감정표현에 대한 주의 정도는 직무스트레스 하위 개념인 역할갈등에 정적 영향을 미쳤고, 감정적 부조화는 역할과다와 역할갈등에 정적 영향을 미친 것으로 나타났다. 둘째, 감정노동의 하위개념인 감정표현에 대한 주의 정도, 감정적 부조화, 감정노동 빈도 모두는 직무성과 하위개념인 역할과다, 역할갈등, 직무모호성 모두에 통계적으로 유의한 영향을 미치지 못하였다. 셋째, 직무스트레스의 하위개념인 역할과다와 역할갈등은 직무성과의 하위개념인 역할 내 성과와 역할 외 성과 모두에 통계적으로 유의한 부적 영향을 미치는 것으로 나타났다.

• 한국산학기술학회논문지
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• 제12권4호
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• pp.1646-1653
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• 2011

본 연구는 보육교사의 관심사와 유아의 창의성 증진을 위한 역할인식 및 교수효능감 간의 관계에 대해 분석해 보고자 하였다. 이를 위해 전라북도 J지역의 보육교사 156명을 연구대상으로 질문지 조사를 실시하였다. 연구결과 첫째, 보육교사의 관심사와 유아의 창의성 증진을 위한 역할인식 간에 정적 상관관계가 있는 것으로 나타났다. 하위 내용별로 살펴보면 생존관심사, 강화관심사, 갱신관심사, 성숙관심사에서 정적 상관관계를 보였다. 둘째, 보육교사의 관심사와 교수효능감 간에 정적 상관관계가 있는 것으로 나타났다. 하위내용별로 살펴보면 생존관심사, 강화관심사, 갱신관심사, 성숙관심사에서 정적 상관관계를 보였다. 결론적으로 보육교사 관심사는 유아의 창의성 증진을 위한 역할인식과 교수효능감을 예측하는 중요한 변인으로 보육교사들의 관심사를 이해하고 이에 대한 요구 분석을 통해 유아의 창의성 증진을 위한 역할인식 및 교수효능감을 향상시킬 수 있는 구체적인 교육환경 요건에 대해 논의하였다.

• 한국치위생학회지
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• 제22권2호
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• pp.143-151
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• 2022

Objectives: This study investigates dropout intention and the structural relationship between the dental hygienist role and satisfaction with the study major perceived by dental hygiene students. Methods: A survey was conducted on 269 dental hygiene students. The survey items covered general characteristics, department choice motivation, the desirability of dental hygienist career, practice clinical experience, perception of dental hygienist role, satisfaction with study major, and dropout intention. Independent sample t-test, one-way ANOVA, Mann-Whitney U test, multiple linear regression analysis, and structural equation modeling were used for statistical analysis. Results: The dropout intention level of dental hygiene students was 2.4 out of 5.0. Satisfaction with study major partially mediates perception of dental hygienist role and dropout intention (direct effect=0.182, p=0.024, indirect effect=-0.437, p=0.010). Perception of dental hygienist role (β=-0.255, p=0.010) and satisfaction with study major (β=-0.661, p=0.010) showed a negative relationship with dropout intention. The factor most affecting dropout intention was satisfaction with study major. Dropout intention was high when selecting a major based on external motivations (β=-0.448, p<0.001). Conclusions: Perception of dental hygienist role and satisfaction with study major directly or indirectly affect dropout intention. Therefore, improving satisfaction with study major and improving the perception of dental hygienists will help reduce dropout intention.

• 임상간호연구
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• 제28권3호
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• pp.289-298
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• 2022

Purpose: Nursing stress on life-sustaining treatment of nurses is a significant contributing factor to nursing care performance and patient care outcomes. We need to investigate the factors associated with nursing stress on life-sustaining treatment in hospital settings. The purpose of this descriptive study was to examine the relationship of role perception of life-sustaining treatment and good death perception with nursing stress on life-sustaining treatment among nurses in hospital settings. Methods: Using a cross-sectional study design, we recruited nurses at a hospital located in a metropolitan city in Korea. The nurses completed structured questionnaire questions which were composed of well-validated questionnaires. Descriptive statistics and hierarchical multiple regression model were utilized for data analysis. Results: A total of 205 nurses participated in the study (female 93.2%; aged 20~29 years 63.0%; single status 78.5%). In the hierarchical multiple regression model, there was a significant positive relationship between role perception of life-sustaining treatment and nursing stress on life-sustaining treatment (β=.27, p<.001). Higher education level and working at a ward setting were also significantly related to nursing stress on life-sustaining treatment (β=.13, p<.046 for education level; β=.22, p=.001 for work setting). However, there was no relationship between good death perception and nursing stress on life-sustaining treatment. Conclusion: Education programs to reduce nursing stress on life-sustaining treatment are needed to develop for nurses who have higher role perception of life-sustaining treatment with higher education level working at ward settings in hospitals.

• Human Ecology Research
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• 제60권3호
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• pp.317-330
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• 2022

This study examined the factors influencing the psychosocial well-being of working mothers of preschool children. It investigated the mediation effects of sociological ambivalence in the relations of psychosocial well-being with a family-supportive work environment and with the gender-role stereotype of family members. In addition, it tested the moderated mediation effects of the traditional gender-role attitudes in workplace and meta-mood. Data were obtained from 476 working mothers of preschool children. Using SPSS 25.0, Cronbach's alpha reliability was calculated, descriptive statistics were generated, and Pearson's correlation analysis performed. Mediation and moderated mediation analyses were carried out using the SPSS process macro 3.5 program. The main results were as follows: first, sociological ambivalence mediated the relationship between psychosocial well-being and a family-supportive work environment. The mediating effect of sociological ambivalence was moderated by emotional attention, a sub-factor of meta-mood. Second, sociological ambivalence mediated the relationship between psychosocial well-being and the gender-role stereotype of family members. In addition, the traditional gender-role attitudes in workplace moderated the mediating effect of sociological ambivalence on the relationship between the gender-role stereotype of family members and psychosocial well-being. These results can be used to inform discussion on changing policy and education to improve the psychosocial well-being of working mothers with preschool children.

• 한국프랜차이즈경영연구
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• 제7권2호
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• pp.37-45
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• 2016

Purpose - This study aims to examine the impact of leadership on organizational trust and innovation performance, and to identify whether organizational trust plays a mediating role in the relationship between leadership and innovation performance. Also, this study attempts to find out how to improve organizational efficiency and effectiveness based on leadership-based or trust-based strategies. And, this research proposed that organizational trust plays a core mediating role in the relationship between transactional and transformational leadership and innovation performance. Research design, data, and methodology - In order to test the hypotheses of this study, the survey was conducted towards franchise coffee shop employees between November 7 and 18, 2016. We contacted top executives of coffee shop franchise headquarters and explained the purpose of this study. Among 150 questionnaires distributed, 123 were collected. Of these collected questionnaires, 102 questionnaires were coded and analyzed for further analysis. In order to test the unidimensionality and reliability of the factors, factor analysis and reliability test were performed using SPSS/PC+ 22.0. And, the hypotheses were tested using hierarchical mediated regression analysis. Result - The results are as follows. First, transactional leadership, and intellectual stimulation, motivation of transformational leadership had significant impacts on organizational trust. Second, organizational trust, transactional leadership, and influence of transformational leadership had significant impacts on innovation performance. Third, the mediating test of organizational trust showed that transactional leadership plays a partial mediator, and intellectual of transformational leadership plays a full mediator in the relationship between leadership and innovation performance. Conclusions - The implications of this study are as follows. First, the top management should provide their organizational members incentives or rewards based on their performance. Second, top management should identify and express a clear vision and desirable organizational goals for the future, present an idealized vision, and communicate to organizational members that the vision is achievable, also have organizational members to think creatively and find optimal solutions to difficult problems. In sum, this study revealed the important role of leadership in embedding organizational trust in and improving innovation performance of coffee shop employees and the mediating role of organizational trust in the influence of leadership on innovation performance.

• 한국산학기술학회논문지
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• 제14권2호
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• pp.688-695
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• 2013

이 연구는 해외 패키지여행 상품으로 여행할 때 발생되는 추가비용과 재구매의 관계를 분석하였다. 더불어 추가비용과 재구매 관계에서 인적서비스와 여행사 브랜드의 역할을 밝히는 것이 연구목적이다. 연구결과 추가비용은 재구매에 영향을 주지 않는 것으로 분석되었다. 특히 여행자에게 추가비용과 재구매 관계에서 인적서비스 역할이 크지 않음을 알 수 있었다. 반면 여행사 브랜드는 여행자의 재구매에 영향을 주는 것으로 분석되었다. 따라서 해외 패키지여행 상품으로 여행할 때 발생되는 추가비용과 재구매 관계에서 여행사 브랜드는 매개역할을 하는 것으로 분석되었다. 향후 여행시장이 성장함에 따라 여행사에서는 인적서비스 품질향상 뿐만 아니라 브랜드 이미지 형성과 유지에 더 많은 관심을 기울여야 한다.

• 한국안전학회지
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• 제17권2호
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• pp.100-105
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• 2002

This study proposed and examined a model in which perceived organizational support and leader-member exchange are linked to safety communication safety commitment, and accidents. In addition, a moderating effect of role overload in the relationship between safety communication and safety commitment and that of performance monitoring in the relationship between safety commitment to accidents. Data were collected from 193 workers in a railroad company. The results indicated that the goodness of fitness of the proposed model was acceptable. More specifically, both perceived organizational support and leader-member exchange were significantly related to safety communication and safety communication was, in turn, significantly related to safety commitment which was ultimately related to accidents. Also, the moderating effects of both role overload and performance monitoring were found. Implications of these findings for safety and the possible roles of variables in the organizational level are discussed.

• 부모자녀건강학회지
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• 제19권1호
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• pp.25-32
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• 2016

Purpose: The purpose of this study was to use the social network analysis to verify the relationship between the interpersonal disposition and interactive characteristics of nursing college students. Five classes, a total of 117 nursing students were included in the study. Methods: The study interaction network centralization, density and in-degree & out-degree centrality were used as indicators for measuring students' study interaction. Also, the students' interpersonal disposition was measured using verified tool. Results: The results indicated that the ordinary type which gave and took the information generally showed the highest proportions in the study interaction network. Also, the empathic-acceptable tendency of social relation domain showed the highest proportions in the interpersonal disposition. Moreover, the students who play the isolate and the carrier role in the study interaction network had no relation with the expression tendency, and the transmitter role play students had no relation with the role tendency. Conclusion: Based on the results, the tutors should consider the students' interpersonal relationship disposition when implementing the instructional strategy in PBL curriculum.