• 제목/요약/키워드: restaurant selection attributes

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음식서비스속성에 대한 대학생들의 태도 평가에 의한 패스트푸드점들 간의 차이 분석 (Analyzing Difference among Fast Food Restaurants by Measuring University Student′s Attitude to Foodservice Attributes)

  • 민계홍
    • 한국식품조리과학회지
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    • 제19권3호
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    • pp.363-373
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    • 2003
  • The purpose of this study was to identify university students' attitude to the foodservice attributes in their contribution to the selection or a fast food restaurant. Among 300 subjects, 214 were used in the analysis. The frequencies, Descriptives, ANOVA and t-test were used for the statistical analyses in this study. The findings from this study were as follows: firstly, there were no significant differences in the importance (or salience) of the foodservice attributes between the three different types of fast food restaurant. Secondly, there were no significant differences in the foodservice attributes between the means of the importance and salience for each of the selected fast food restaurants. Thirdly, there were no significant differences in the foodservice attributes in determining between the three types of fast food restaurant. Fourthly, there were no significant differences for the foodservice attributes between the mean importance (or salience) and universal mean for each of the selected fast food restaurants. Finally, the results of this study could provide some insight into the type of marketing strategies that may be successfully used by marketers who manage fast food restaurants.

편의성 및 환경 특성이 뉴시니어의 음식점 선택에 미치는 영향 (The Affects of Convenience and Atmosphere Attributes on New Seniors' Restaurant Selection)

  • 김보민;김형민;김영희;윤지영
    • 동아시아식생활학회지
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    • 제24권1호
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    • pp.12-19
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    • 2014
  • The purpose of this research was to study the affects of atmosphere and convenience attributes on restaurant selection of customers aged between 50 to 60, referred to as new seniors. A survey was conducted with questions including convenience and atmosphere attributes (5 factors, 24 questions), respondents' dining-out behavior (6 questions), and general characteristics. For the analysis, SPSS 20.0 was used for the frequency analysis, factor analysis and ANOVA. The findings of this research are as follows : First, new seniors considered cleanliness (4.23) as the most important factor when choosing a restaurant. Convenient facility (3.89), ease of use (3.68), atmosphere (3.33) and children amenities (3.18) followed. Second, the importance of factors were compared according to the general characteristics. Based on gender, cleanliness and convenient facility showed a significant difference (p<0.05). Depending on whether they help raise their grandchildren and household type, the difference of ease of use and children amenities showed significance (p<0.05). Third, the importance of factors were compared based on their dining-out behavior. According to the average visits made to restaurants and the average payment per person, the difference of cleanliness and ease of use factors showed a significant difference (p<0.05). In addition, there were significant differences (p<0.05) on convenient facility and atmosphere factor depending on the average payment per person. The results of this research hopes to provide useful information to marketers targeting new seniors.

중국 내 외식 소비자의 외식업체 선택 속성이 고객 만족과 고객 충성도에 미치는 영향에 관한 연구 - 한식당과 자국 식당 간의 비교 분석을 중심으로 - (A Study on the Effect of China Consumer's Restaurant Selection Attributes, Customer Satisfaction and Customer Loyalty - Focusing on Korea and China Restaurants in China -)

  • 문성식;강병남;전정원
    • 한국조리학회지
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    • 제16권5호
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    • pp.79-91
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    • 2010
  • 본 연구에서는 중국에 한국 식당과 중국 사이의 레스토랑 선택 속성을 조사하고 비교하였다. 편의표본추출방법을 통하여 총 479명(중국 식당 245, 한국 식당 234)의 유용한 데이터가 수집하였다. 다중 통계 방법(요인분석, 신뢰성분석, t-테스트, 다중회귀)을 사용하여 데이터를 분석하였다. 그 결과, 첫째, 고객 만족은 식당의 선택 속성변수 요인에 의해 영향을 받는 것으로 나타났고, 한식당과 자국 식당 간에 따라 만족도의 차이가 있는 것으로 나타났다. 둘째, 고객 만족은 고객 충성도에 유의한 영향을 미치고 있는 것으로 나타났다. 그러나 더미 변수 요인은 고객 충성도에 영향을 주지 않는 것으로 나타났다. 셋째, 한식당과 중국식당 간의 만족도 및 충성도외 차이가 존재하는 것으로 나타났다.

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컨조인트 분석을 이용한 관여도에 따른 한식당 선택 속성 (Selection Attributes of Korean Restaurants Based on the Level of Involvement Using Conjoint Analysis)

  • 정상영;정라나
    • 한국식품조리과학회지
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    • 제29권5호
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    • pp.553-562
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    • 2013
  • The purpose of this study was to analyze the key factors considered important by customers in the selection of a Korean restaurant through the use of conjoint analysis techniques. A total of 400 questionnaires were distributed over a 2-week period in October 2011, of which 354 were completed (88.5%). Statistical analysis was then carried out using the Windows 18.0 Statistics package. The research was based on the analysis of two target areas - daily meals and special purpose meals. Responses were measured by using Zaichkowsky's Personal Involvement Inventory (PII) and a 7-point Likert Scale. Overall it was found that in all areas of the results regarding the involvement related analyses, daily meals scored lower than special purpose meals. This implied that the choice of daily meals is more applicable to customers with a low level of involvement, whereas high-involvement customers were more likely to focus on special purpose meals. The analysis of high-involvement customers revealed that the quality of food, price, service quality and physical environment, in order of priority, were the most important factors in selecting a restaurant. The use of the optimum attribute combination revealed the following results: delicious food (0.601); friendly staff (0.170); clean restaurant (0.191); price of 20,000 won (-0.513). Furthermore, low-involvement customers considered the following factors as important when selecting a Korean restaurant: quality of food, followed by price, physical environment and service quality in that order. In this instance, the optimum attribute combination showed the following outcomes: tasty food (0.645); friendly staff (0.418); clean restaurant (0.365); price of 5,000 won (-0.847). These results indicated the importance of developing a marketing plan which was based specifically on a customer's involvement level, focusing on their main selection criteria when choosing a Korean restaurant.

식생활라이프스타일에 따른 즉석밥 선택속성이 행동의도에 미치는 영향 (The Effect on Behavior of Instant Rice Selected Attributes According to Food Lifestyle)

  • 윤인자;명소형;윤덕인
    • 한국식생활문화학회지
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    • 제30권6호
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    • pp.804-812
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    • 2015
  • A Study of Instant rice selected attributes of instant rice, the decrease in rice consumption is in fact been hailed as a stock and based on dietary lifestyle through prior research, attempting to validate whether the behavior between the related implications. The instant rice revitalization plan of conducting were developed further, consumers want instant rice and at the same time. Confirmed based on the selected attributes of instant rice according to consumer dietary lifestyle through this research to know could have instant rice selection attributes affect the degree of the action. Compare the differences of regional instant rice selected attributes gradually increasing area for future research, instant rice consumers surveyed Seoul, Gyeonggi-do area only residing in the limitations of this study, which, because you are studying in different regions.

미쉐린 레스토랑 선택속성 중요도와 만족도에 관한 연구 - 스타 레스토랑과 빕 구르망 레스토랑을 중심으로 - (A Study on Importance and Satisfaction of Michelin Restaurant Selection Attributes - Starred Restaurants and Bib Gourmand Restaurants -)

  • 도현욱
    • 한국식생활문화학회지
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    • 제35권1호
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    • pp.55-64
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    • 2020
  • This study on the importance and satisfaction of selection attributes for customers using Michelin restaurants. The survey was conducted on 309 respondents who had visited and used restaurants by classifying the Michelin restaurants into starred restaurants and Bib Gourmand restaurants. The data was collected and the frequency analysis, t-test verification, and IPA analysis were performed using the SPSS 25.0 statistical program. The results of the study examined the difference between the importance and satisfaction of the choice of starred restaurants. Overall, the importance was higher than satisfaction. The importance of hygiene and cleanliness was recognized by many customers that the expectation for the overall Starred restaurants was very high. Bib Gourmand, showed that the importance was higher than satisfaction. In terms of importance and satisfaction, the taste of food is the most important and the satisfaction is high. Comparing the IPA analysis of the attributes of 1) hygiene and cleanliness, food quality, convenience, and facade of food, 2) service professionalism and variety of menus, 3) food price, atmosphere and amount, and 4) the attitude and kindness of the employees were shown. This study has great significance in providing practical basic data for the management of domestic Michelin restaurants.

레스토랑 선택속성과 대기시간에 따른 고객감정이 재방문의도에 미치는 영향 (Effectiveness of Restaurant Attributes and Consumer Emotions regarding Waiting Time on Revisit Intention)

  • 이정은;최진경
    • 한국식생활문화학회지
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    • 제34권4호
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    • pp.432-439
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    • 2019
  • The purpose of this study is to measure the effect of customers' waiting time on their revisit intention through their emotion. Also this study assessed the effect of restaurant selection attributes on consumers' revisit intention in Korea. This study used experimental scenario questionnaires for collecting data. Frequency analysis, Cronbach's alpha, correlation, t-tests and multiple regression analysis were assessed using SPSS. Customers preferred taste, sanitation and service when selecting a restaurant to dine out. The results of this study found that there were no significant differences between positive and negative emotions due to waiting time. Findings of this study suggested that waiting time, convenience, nutritional value, and emotion influenced consumers' revisit intention. Therefore, reducing waiting time and providing proper service will help consumers have positive emotions to return to dine at a restaurant.

자기조절초점유형에 따른 레스토랑 선택속성 (Restaurant Selection Attributes According to Self-Regulatory Focus Theory)

  • 송민경;윤혜현
    • 한국식품조리과학회지
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    • 제25권6호
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    • pp.663-670
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    • 2009
  • The domestic foodservice and restaurant industries have been rapidly growing. Therefore, it is necessary for restaurants to analyze the demands and desires of their customers according to internal attributions, and to understand how these may change in the future. To explore the internal attributions of individuals, such as personality, this study examined differences between the promotion and prevention focuses of 'Self-Regulatory Focus Theory'. Based on this theory, hypotheses were prepared and two experiments- & -were performed to assess the hypotheses. showed that consumers who had a promotion focus were interested in the following factors: events, advertisement images and taste; whereas those with a prevention focus concentrated more on factors related to comfortoriented qualities, such as reputation and price satisfaction. In , after performing situational regulatory focus manipulation with the subjects, there were different results between promotion and prevention: in the promotion focus, when a prevention focus was induced, subjects concentrated more on price satisfaction, reputation, highly nutritious menu, and sanitary conditions; whereas in the prevention focus, when a promotion focus was induced, they concentrated on advertisement images, events, and restaurant atmosphere.

심리적 웰빙 인식이 한과류 선택 속성과 고객만족도에 미치는 영향 (The Effects of Psychological Well-being Awareness on Selection Attributes for Hangwa(Korean Traditional Snacks) and Customer Satisfaction)

  • 최순희;조용범
    • 한국조리학회지
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    • 제17권4호
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    • pp.140-152
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    • 2011
  • 본 연구는 전통 한과를 구매하는 고객을 대상으로 심리적 웰빙 인식이 한과류 선택 속성과 고객만족도에 미치는 영향를 중심으로 다각적인 분석을 시도하고자 하는 의도에서 출발하여 각 개념들의 하위요인들을 파악하고 이틀 간의 관계를 파악하고자 하였으며, 이와 더불어 한과류를 구매하는 소비자들의 웰빙에 대한 인식을 파악하고자 하였다. 본 연구의 분석 결과는 다음과 같이 도출되었다. 심리적 웰빙 인식과 한과류 선택속성, 고객만족도간의 영향관계를 알아보기 위해 통계분석을 실시한 결과 심리적 웰빙 인식이 한과류 선택속성에 통계적으로 유의한 긍정적(+) 영향관계를 보여주고 있었다. 또한 심리적 웰빙인식이 한과류 선택속성에도 통계적으로 유의한 긍정적(+) 영향관계를 보여주고 있었으며, 한과류 선택속성이 고객만족도에 통계적으로 유의한 긍정적(+) 영향관계를 나타내었다.

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1인 가구 형태의 식생활유형이 외식선택속성과 행동의도에 미치는 영향 (This Type of Diet affected of One-Person Households is also on the Selection of Catering Properties and Behavior Intention)

  • 장용현;이보순;이종호
    • 한국조리학회지
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    • 제22권5호
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    • pp.25-36
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    • 2016
  • 본 연구에서는 1인 가구의 식생활유형요인이 외식선택속성과 행동의도에 미치는 영향요인들과 그 요인을 이용한 앞으로의 활용방안을 제시하고자 한다. 조사 연구의 목적을 달성하기 위하여 통계프로그램 SPSS 18.0을 활용하여 빈도분석, 요인분석 및 신뢰도분석, 상관관계분석, 회귀분석을 실시하였다. 분석결과를 보면 식생활유형요인에 대한 측정항목의 탐색적 요인분석 결과, 4개 요인으로 KMO 값은 0.716, 총분산비율 64.437%, 외식선택속성에 대한 요인분석은 총분산비율 75.372 %, KMO 값은 0.739로 나타났다. 행동의도에 대한 요인분석은 총분산설명력 61.312%, KMO 값은 0.666으로 나타났다. 변수들 간의 상관관계가 다른 변수에 의해 설명되는 정도가 좋게 분석되었고, 유의확률이 0.000으로 나타나 전반적으로 변수들 간의 상관관계는 유의적이다. 따라서 식생활유형에 따른 외식선택속성은 행동의도에 미치는 영향에 관한 가설은 부분 채택되었다.