• The Journal of Asian Finance, Economics and Business
• /
• v.9 no.9
• /
• pp.205-216
• /
• 2022

This study investigates the effect of serv-qual and reputation on customer loyalty through the trust of deposit customers in Micro Finance Institutions. The population was deposit customers at BMT distributed into 5 provinces of the Special Region of Yogyakarta, and a survey was conducted from January 2021 to February 2022. The probability random sampling technique was used to select the final sample, and a total of 221 responses were collected using a questionnaire. Technical data analysis was done using the Structural Equation Modeling (SEM), supported by AMOS 22.0 program. The results showed that serv-qual and reputation have a positive and significant impact on the trust and loyalty of deposit customers at BMT. Customers positively and significantly impact the relationship between serv-qual and reputation on customer loyalty. The biggest contribution to loyalty was generated by the variable customer trust (0.399), followed by service quality (0.359) and reputation (0.166). Micro Finance Institution needs to improve the management of deposit customers by improving serv-qual, reputation, and customer trust and conduct comparative research between conventional financial institutions and other informal financial service institutions.

• Journal of KIISE
• /
• v.43 no.1
• /
• pp.96-105
• /
• 2016

Recently, social network services have changed by moving towards an open platform where, as well as simply allowing the building of relationships among users, various types of information can be generated and shared. Since existing user reputation management methods evaluate user reliability based on user profiles, explicit relations, and evaluation, they are not suitable for determining user reliability on social media due to few explicit evaluation. In this paper, we analyze social activities on social media and propose a new user reputation management method that considers implicit evaluation as well as explicit evaluation. The proposed method derives positive and negative implicit evaluation from social activities, and generates user reputation information by field in order to consider user expertise. It also considers the number of users that participate in evaluation in order to measure user influence. As a result, it generates the reputation information of users who have no explicit evaluation and creates user reputation information that is more suitable for social media.

• Journal of Digital Convergence
• /
• v.17 no.9
• /
• pp.399-406
• /
• 2019

The purpose of this study is to examine the relationship between corporate reputation and the profitability. In this study, Big Data Analysis was conducted for Hyundai Motor, Shinsegae Department Store, SK Telecom, and Amorepacific to solve research problems. The results of this study show that the effect of each corporate reputation on the profitability is different according to the company. For products such as Hyundai Motor and Amorepacific that are used directly by consumers, the corporate reputation formed by the comments was more influential. In addition, distribution Service company such as Shinsegae Department Store showed more influence by online news. On the other hand, SK Telecom did not have a significant effect on profitability. Based on the results, this study emphasizes the importance of online news and comments on corporate reputation management, and aims to contribute to establishing an efficient reputation management strategy by examining the relationship between corporate reputation and profitability.

• Korea Journal of Hospital Management
• /
• v.20 no.4
• /
• pp.1-13
• /
• 2015

This study attempts to investigate how healthcare service quality impacts upon hospital reputation, service value, and customer satisfaction. Additionally, the association of customer satisfaction with hospital loyalty and the mediation role of service value and reputation are examined. Analysis results can be summarized as followings: First, the procedural convenience and efficiency have significant impact upon customer satisfaction but personnel service and service scape do not significantly affect customer satisfaction. Second, the personnel service and service scape have significant impacts upon both the service value and hospitals' reputation. Third, service value and hospital reputation contribute significantly to the customer satisfaction. Fourth, customer satisfaction enhances significantly customer's satisfaction and intention to recommend. We conclude that a regional medical center should be able to offer high quality medical services to its customers to satisfy or delight them. Only the satisfied customers will have intention to revisit the medical center or to recommend it to their friends.

• The Korean Journal of Franchise Management
• /
• v.14 no.4
• /
• pp.67-83
• /
• 2023

Purpose: The beauty market is growing rapidly and becoming more competitive as new shops enter the market and offer similar products and services. The way for industries such as beauty shops to succeed in market competition is to understand customer needs and provide a marketing mix appropriate for those needs. Research design, data, and methodology: The survey was conducted for a total of 4 days from October 4 to October 7, 2023, and a total of 2,431 copies were distributed and 463 copies were returned. Excluding 2 copies with insincere responses, 461 copies were used for analysis. The data were analyzed with SPSS 25.0 and SamrtPLS 4.0. Result: Product, price, promotion, people, and physical evidence influence perceived value, but place and process didn't. Product, process, and physical evidence influence reputation, but price, location, promotion, and people didn't. Perceived value influences revisit intention but did not reputation. Reputation influences revisit intention. Conclusions: First, beauty shops must develop beauty services that can satisfy customers' needs. Second, beauty shops must continue to invest in external facilities and interior design. Third, intangible service processes can help the beauty shop's reputation. Fourth, beauty shops need to maintain a balance between price and perceived value so that customers can be satisfied with the service experience.

• Journal of Digital Convergence
• /
• v.11 no.2
• /
• pp.235-242
• /
• 2013

Reputation systems aggregate users' feedback after the completion of a transaction and compute the "reputation" of products, services, or providers, which can assist other users in decision-making in the future. With the rapid growth of online e-Learning content providing services, a suitable reputation system for more credible e-Learning content delivery has become important and is essential if educational content providers are to remain competitive. Most existing reputation systems focus on generating ratings only for user reputation; they fail to consider the reputations of products or services(item reputation). However, it is essential for B2C e-Learning services to have a reliable reputation rating mechanism for items since they offer guidance for decision-making by presenting the ranks or ratings of e-Learning content items. To overcome this problem, we propose a novel collaborative filtering based reputation rating method. Collaborative filtering, one of the most successful recommendation methods, can be used to improve a reputation system. In this method, dual information sources are formed with groups of co-oriented users and expert users and to adapt it to the reputation rating mechanism. We have evaluated its performance experimentally by comparing various reputation systems.

• Journal of Korea Multimedia Society
• /
• v.11 no.10
• /
• pp.1409-1419
• /
• 2008

Inauthentic resources can be easily spread by P2P (Peer-to-Peer) participants due to the openness and anonymity of P2P networks. A possible way to restrict the distribution of inauthentic resources and prevent malicious peers from joining P2P networks is to exploit peers' reputation which reflect their past behaviors and are also helpful to predict peers' future behaviors. There is a possibility that some peers intentionally plays along with other peers in order to increase/decrease its reputation through false feedback exchanges. Therefore, we propose a new reputation management scheme, called TrustRRep (Trustable Resource sharing service using Reputation) scheme, which improves the trustworthiness and efficiency of P2P networks by identifying peers who give false feedback. The TrustRRep scheme is also capable of providing peers with the trustworthiness of shared resources by discriminating resources distributed by malicious peers. We implement the proposed TrustRRep scheme on the NS-2 simulator for evaluating its performance compared to the recent reputation management work available in literature. A case study on simulations shows that the proposed reputation management scheme yields efficient performance in terms of the minimal download ratio and dissemination of inauthentic resources, the efficient identification of peers who give false feedback, and the provisioning of the trustworthiness of peers' reputation. It also shows that the proposed TrustRRep scheme imposes the restrictions of participating P2P networks on a malicious peers by diminishing its trust value.

• Journal of Korea Multimedia Society
• /
• v.21 no.12
• /
• pp.1448-1458
• /
• 2018

Vehicular Ad-Hoc Networks (VANETs) have become one of the active areas of research, standardization, and development because they have tremendous potentials to improve vehicle and road safety, traffic efficiency, and convenience as well as comfort to both drivers and passengers. However, message trustfulness is a challenge because the propagation of false message by malicious vehicles induces unreliable and ineffectiveness of VANETs, Therefore, we need a reliable reputation method to ensure message trustfulness. In this paper, we consider a vulnerability against the Sybil attack of the previous reputation systems based on blockchain and suggest a new reputation system which resists against Sybil attack on the previous system. We propose an initial authentication process as a countermeasure against a Sybil attack and provide a reliable reputation with a cooperative message delivery to cope with message omission. In addition, we use Homomorphic Commitment to protect the privacy breaches in VANETs environment.

• Management & Information Systems Review
• /
• v.33 no.2
• /
• pp.1-12
• /
• 2014

The purpose of this study is to examine the the effect of organizational reputation on company commitment, turnover intention and the moderating effect of employer trust. Despite the progress of organizational reputation studies, There is a shortage of employee-perspective studies. This study considered the limitation of previous study and the help to the company. This study built a exploratory model that there is causal relationship of organizational reputatio to company commitment, turnover intention and the moderating effect of employer trust on the effect of company commitment, and turnover intention. To test hypotheses empirically, the data was collected from 239 iron and steel company's workers in Po-hang. The study showed following results. First organizational reputation had the effect on the company commitment and turnover intention significantly. a positve reputation in an organization is associate with commitment and negative reputation in an organization is associate with turnover. Second perceived employer trust played the role as the moderating variable in relation with the effect of reputation on the company commitment. The implication of these results to the union and the company, the limitation and the direction of future study were suggested.

• Journal of Distribution Science
• /
• v.17 no.4
• /
• pp.17-26
• /
• 2019

Purpose - Today's companies concentrate intensively on building consumer value and corporate reputation for continuing growth and advancement in an ever-changing global business management environment. This research intended to study the correlation between consumer value and corporate social responsibility (CSR) activities in building corporate reputation with consumers. Research design, data, and methodology - Online and offline surveys were conducted among male and female adults across Korea. Surveys were conducted for three weeks from August 21, 2018 to September 8, 2018. The samples consisted of 350 offline and 112 online surveys, and a combined total of 462 samples was used for final analysis. Result - Higher consumer value means a greater chance that consumers will select that company's products over those of competitors. For competitive advantage purposes, companies use various consumer management strategies to bolster consumer value and corporate reputation with consumers. Conclusions - Brand assets are subject to ethical responsibility, which is a dimension of corporate social responsibility. Of note, one relevant finding about brand assets (similar to findings in previous research) is the existence of confusion about brand recognition and brand image as perceived by customers.