• Asia Marketing Journal
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• 제14권4호
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• pp.117-142
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• 2013

Brand orientation is a relatively new paradigm in marketing which was first introduced in the 1990s. Since then, an accumulating body of research has addressed the strategic importance of brand orientation. Although there is a growing body of literature on brand orientation, there have been no empirical studies examining the mediation effect of brand orientation on market orientation-performance relationship to date. Moreover, most studies on brand orientation have been carried out in the context of large enterprises. Hence, the aim of this research is to extend the literature and address market orientation, brand orientation, and firm performance against the backdrop of Korean SMEs. The authors empirically investigate the impact of market/brand orientation on organizational performance and the mediating role of brand orientation. They utilize 178 usable responses to test the four research hypotheses. The hypothesized model predicts that there is a positive association among market orientation, brand orientation, and firm performance. It is also expected that brand orientation mediates the relationship between market orientation and organizational performance. The statistical results based on PLS analysis confirm our prediction among the constructs in the research model. The empirical evidence provides significant theoretical and managerial implications for brand orientation among SMEs. The first theoretical implication is that we provide empirical evidence regarding the important role of brand orientation in explaining the multi-trait perspectives of strategic orientation. The second theoretical implication is that the concept of brand orientation can be empirically validated in the context of SMEs. In terms of managerial implications, managers of SMEs should attempt to build a brand-oriented corporate culture or mindset that places brand values and brand norms as the top priority among their company's tasks. In addition, managers should recognize that brand orientation is critical for SMEs as well as large enterprises. In the last section, the authors address limitations of the study and provide directions for further research.

• 한국콘텐츠학회논문지
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• 제11권8호
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• pp.300-310
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• 2011

본 연구는 병원 내에서 시행되는 내부마케팅과 간호사들의 직장애착정도가 병원의 경영성과에 미치는 영향정도를 파악하여 보다 효과적인 내부마케팅과 직장애착도 증진을 위한 전략수립 및 인력관리를 위해 실시하였다. 자료 수집은 구조화된 설문지를 이용하여 일 지역의 6개 병원 간호사 284명을 편의 추출하여 조사하였다. 분석결과, 개인별로 인지하는 경영성과는 내부마케팅의 의사소통과 직장애착이 유의한 영향요인으로 41.5%가 설명되었고, 기관단위별로 인지하는 경영성과는 병원규모, 내부마케팅의 보상체계제도와 세분화 제도가 유의한 영향요인으로 53.2%가 설명되었다. 병원의 경영성과에 내부마케팅 중 의사소통, 보상체계와 세분화 전략, 그리고 조직구성원의 직장애착이 긍정적인 영향을 미치고 있어, 병원의 내부고객인 간호사를 위한 내부마케팅활성화 정책과 직장애착도 향상 전략 등을 통한 병원 경영성과 기여에 노력해야 할 것으로 사료된다.

• 한국산학기술학회논문지
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• 제14권11호
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• pp.5522-5529
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• 2013

본 연구에서는 소셜커머스 환경에서 "환경-마케팅-성과" 간의 연계성 분석을 통해 소셜커머스 업체의 마케팅 전략의 변화를 살펴보았다. 2010년 4월부터 2013년 3월까지의 신문기사 3,783건 대상으로 내용분석을 통해 소셜커머스에서 나타나는 환경조건들과 마케팅 전략의 구성요소들을 매치하였다. 성과지표로서는 UV(Unique Visitor)와 PV(Page View)를 활용하였다. 소셜커머스마케팅의 특성상 마케팅전략자체가 언론에서 주목을 받게 되는 점을 고려하여 신문기사분석을 하였으며 인터넷비즈니스의 특성상 방문자의 수와 페이지뷰의 숫자를 성과를 나타나는 변수로 활용하였다. 연구결과 "환경-전략" 간의 관계에 있어서는 부정적 환경조건의 변화(불안 확산)에 따라 마케팅 전략이 변화되는 양상이 명확하게 나타났으며, "전략-성과"간의 관계에 있어서는 제품요소와 외재적 판매촉진 요소를 변화시키는 경우 성과에 직접적으로 효과가 나타나는 것으로 추정할 수 있었다. 아울러서 유사한 업체들이지만 업체들간에 마케팅 전략을 활용하는 방법이나 시점에 있어서도 차이가 나타났다. 쿠팡의 경우 UV와 PV와 마케팅 요소들 간에 모든 부분에서 높은 상관관계가 나타난 반면 위메프의 경우는 UV와 관계가 낮았고, 환경요소들과의 관련성에 있어서도 비교적 낮은 수치가 나타났다. 본 연구의 결과는 소셜커머스에 있어서 마케팅 전략의 선행변수로서 환경조건과 후행 변수로서의 성과를 간접적으로 실증하였다는 데에 학술적 의미가 있으며 실시간으로 반응을 해야 하는 소셜커머스에 있어서 마케팅 전략의 의미, 그리고 더 나아가서는 효과의 시차와 관련하여 실증을 하였는 바, 전략 수립에 참고가 될 수 있을 것이다.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2014년도 추계 학술논문 발표대회
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• pp.224-225
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• 2014

In recent years, the domestic construction business is continuously stagnated caused by housing depression, global financial crisis etc. To overcome these difficulties, the construction companies should reinforce the internal marketing like the service business. However, it is not easy to conduct active internal marketing reinforcement since the companies do not directly receive customers under special situation like construction. Therefore, it is necessary to resolve the urgent issue by selecting order of priority among internal marketing factors. To address this issue, the objective of this study is to analysis the internal marking factors by using Analytic Hierarchy Process.

• Asia Marketing Journal
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• 제18권1호
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• pp.75-97
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• 2016

Globalization and the emergence of new markets has placed increased emphasis on cross-cultural sales and marketing research. Despite considerable advances in the personal selling literature, little is known about the cross-cultural transferability of key constructs. Given the degree to which well-accepted relational sales behaviors such as ASB and customer oriented selling reflect Western values such as individualism and low uncertainty avoidance, the relative efficacy of such practices in alternative cultural context is less clear. Using a Korean sample, our results confirm the beneficial direct effects of these relational selling practices upon performance. However, we also find strong workgroup interdependence diminishes the effects of ASB and that performance fully mediates the relationship between both sales behaviors and job satisfaction. In contrast to prior results, we find female salespeople and those newer to their position demonstrate stronger ASB.

• Asia Marketing Journal
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• 제16권4호
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• pp.39-57
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• 2015

Ever since Hochschild (1983) introduced the concept of emotional labor in the workplace, it has constantly interested researchers due to its impact on employees' well-being as well as organizational outcomes. However, a thorough understanding of emotional labor and its relationship with various outcomes in sales people is not yet realized. In a systemic approach to the concept using quantitative methods is still necessary. The present study treats emotional labor as two factors (e.g. emotive dissonance and emotive effort). The psychological and behavioral outcomes of each sub-construct of emotional labor are investigated within a parsimonious framework. The findings suggest that emotional dissonance affected job satisfaction, while emotive effort had a significant influence on emotional exhaustion and job performance.

• International Journal of Advanced Culture Technology
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• 제9권3호
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• pp.92-99
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• 2021

In this research, it was investigated the competence of Korean salesmen in the insurance business(B2C, consumer goods marketing) and information communication industry(B2B, industrial goods marketing) at the individual level rather than the organizational level. The salesperson's Guanxi ability means the salesperson's ability to create, maintain, develop the Guanxi ability. Namely, it was investigated whether the Korean salesman's Guanxi ability is the effective and persuasive concept in explaining the sales performance(company performance, business performance). The purpose of this paper was to verify which variables, among Guanxi ability and customer orientation, better explain the sales performance of salespeople. The Western concept of marketing that is closest to Guanxi is the concept of the customer-orientation that is based on the theory of relationship exchange. Confucian culture in the East is the construct concept, Guanxi is the measurement. The relational exchange theory in the West is the construct concept, customer orientation is the measurement. As the result of the analysis, we found that the Guanxi proved a greater correlation with sales performance than customer orientation. In the information technology industry, there was a big difference compared to insurance industry, whereas Guanxi and customer orientation had a similar level of correlation with sales performance. In the case of the insurance industry, we found that the Guanxi and sales performance were significant but the customer orientation and sales performance were not. This means that sales performance can be accurately and sufficiently explained only by adding the Guanxi ability in addition to customer orientation. The result of analyzing the mediating effect of the Guanxi ability between customer orientation and company performance, customer orientation was significant with Guanxi, and customer orientation and company performance were also significant. But, when the Guanxi was used as the parameter, the Guanxi was significant with company performance, but the customer orientation was not. Even when the dependent variable was business performance, when the Guanxi was used as the parameter, we found that the Guanxi was significant with the business performance, but the customer orientation was not. Namely, it proved Guanxi ability and customer orientation are completely independent concepts. In addition, we found that the information technology industry, unlike the insurance industry, mediated the Guanxi ability between customer orientation and sales performance. We confirmed that in the future, salespeople should not only rely on rational methods to maintain and reinforce customer relationships, but must consider the emotional factors through empathy with customers.

• International Journal of Quality Innovation
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• 제6권3호
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• pp.153-172
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• 2005

This study develops an exploratory model to evaluate the relationship between origins of corporate competencies and business performance, which targets small and medium-sized enterprises (SMEs) in Taiwan, analyzes 36 competence items in four functional dimensions: marketing, product design and development, manufacturing, and human resources management. The results from 760 valid samples from managers of Taiwan's SMEs reveal that in marketing competence and manufacturing competence were ranked high by Taiwan's SMEs managers. Elements contributed to manufacturing competence regarding reducing the number of suppliers has not been emphasized by Taiwan's SMEs managers. At the very top of the prevailing management competitive priority list are: (1) product or service quality, (2) timely delivery, (3) quality control improvement during the process, (4) increasing reliability of transportation, (5) introduction of new concepts and continuous improvement, and (6) improving after-sale services. The four competence dimensions are found highly correlated to business performance, which reflects the policy adjustments that Taiwan's small and medium-sized enterprises have made in the changing business environment to respond to the global market.

• Journal of Information Technology Applications and Management
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• 제25권4호
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• pp.79-114
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• 2018

Although former scholarly studies mostly focus on exploring leadership effectiveness under the traditional hierarchical leader-subordinate relationship, the research of leadership performance for non-hierarchical organizational structures, particularly the mediating factors of higher-order goals, trust-in-leader, and self-efficacy have been ignored. This study, therefore, makes an attempt to ascertain the impacts of transformational leadership on the performance of subordinates through the mediating effects of higher-order goals, trust-in-leader, and self-efficacy and the differences of these effects in the context of multi-level marketing (MLM). Like the small-sample studies adopted by Barling, Weber, and Kelloway [1996], Barling, Slater, and Kelloway [2000] and Bass, Avolio, Jung, and Berson [2003], this study adopts a sample of 123 MLM distributors of an MLM company in Hong Kong, with a high response rate of 80.4%. The results indicate that the mediating effect of self-efficacy between transformational leadership and performance is significant under non-hierarchical organizational structures such as MLM in China.

• 통상정보연구
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• 제13권2호
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• pp.3-26
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• 2011

본 논문은 전자무역의 마케팅 효과성을 높이기 위하여 그 활용실태를 분석하고, 그 개선방안을 부분적으로 제시한 논문이다. 전자무역 마케팅은 그 개선 필요성이 제기되어 왔다. 특히, 중소기업의 전자무역 마케팅은 대기업과 비교할 때 그 효과성 측면에서 미흡한 것으로 파악되고 있는데, 본 논문은 이를 개선하기 위한 기초연구 차원에서 수행되었다. 먼저 전자무역 마케팅에 대한 실효성을 증진시키기 위하여 연구모형을 제안하였으며, 이에 관한 연구가설을 제안하였다. 연구가설은 B2B관계 및 협력, 제품형태, 온라인적합성, 국제화단계, 전자무역 마케팅 활용, 수출성과의 6가지 요인모델을 제시하였다. 이의 검증을 위하여 전자무역 마케팅을 전개하는 기업들을 대상으로 설문조사를 실시하였으며, 이를 바탕으로 통계분석 및 가설검정을 수행하였다. 통계분석 및 가설검정 결과, 전자무역 마케팅 활용이 수출성과에 가장 중요한 영향을 미치는 것으로 파악되었다. 또한, 고성과 집단과 저성과 집단의 차이를 분석한 결과 무역거래 알선 사이트, 블로그, 트위터, 검색마케팅 활동을 활발히 전개하고 있는 것으로 분석되었다. 본 연구 결과는 중소기업의 전자무역 마케팅효과를 증진시키기 위해서는 효율적인 활용수단을 적극적으로 이용할 것을 시사하고 있다. 본 연구의 한계점은 수출성과에 제시된 변수들이 제한적으로 검증되고 있는 바, 향후 연구모형의 수정과 함께 수출성과의 다양한 측면을 고려하여 추진하는 것이 바람직하다고 생각된다.