• Title/Summary/Keyword: relationship maintenance

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The Effect of Job Stress Responses on Human Error (직무스트레스 반응이 인적과오에 미치는 효과)

  • An, Gwan-Yeong;Son, Yong-Seung
    • Proceedings of the Safety Management and Science Conference
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    • 2011.11a
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    • pp.123-133
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    • 2011
  • This paper reviewed the relationship between job stress and human error, and the moderating effect of age and maintenance type on the relationship between job stress and human error in maintenance personnel. Based on the responses from 450 maintenance personnels, the results of multiple regression analysis showed that physiological and psychological stress responses have positively related with human error. In moderating effect test, age appeared to impact on the relationship between physiological/behavioral stress and human error.

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A Study on CRM in Discount Store of Fashion Product (2) - Focus on Customer's Age - (대형할인점(大形割引店)에서의 패션 제품(製品) CRM에 관(關)한 연구(硏究)(제2보)(第2報) - 연령대(年齡代)의 차이(差異)를 중심(中心)으로 -)

  • Lee, Seung-Hee;Huh, Song-Hee
    • Journal of Fashion Business
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    • v.11 no.1
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    • pp.97-107
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    • 2007
  • The purpose of this study was to examine the relationship structure in discount store focusing on age. Subjects for this study were 360 customers who had purchased fashion products in discount stores. For date analysis, $x^2$-test and regression analysis were used. As the result, when comparing groups by the age, women in their 20s, 30s and 40s had 'relationship maintenance intention' through satisfaction, trust and commitment. In the case of women in their 20s group, the information, reputation, product salesperson and price variables had the effects on satisfaction. The information, location, salesperson variable had direct effect on relationship maintenance. In the case of women in their 30s group, the benefits, information, reputation and price variables had the effects on satisfaction. And the information, salesperson variable had direct effect on relationship maintenance. In the case of women in their 40s group, the information, location and price variables had the effects on satisfaction. The reputation variable had direct effect on relationship maintenance. Based on these results, fashion marketing strategies of discount store would be suggested.

A Study on CRM in TV Home Shopping (Part 1) (TV 홈쇼핑에서의 패션제품 CRM에 관한 연구(제1보))

  • Lee, Seung-Hee;Park, Soo-Kyeong
    • Journal of the Korean Society of Clothing and Textiles
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    • v.31 no.4 s.163
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    • pp.594-603
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    • 2007
  • The purpose of this study was to examine which variables affect customer relationship management in TV home shopping. Three hundred customers who had purchased fashion products in TV home shopping had participated in this study. The data was analyzed by factor analysis, t-test, correlation analysis and path analysis using SPSS program. As the result, 'service', 'information', 'contents', 'reputation', and 'benefits' variables had the effects on 'trust': especially, 'service' had the major effects on 'trust' The 'trust' and 'security' had the effects on 'commitment'. The 'price' variable had only effect on relationship maintenance. Also, 'trust' and 'commitment' had the 'relationship maintenance' Specifically 'commitment' had higher effect on relationship maintenance than 'trust' did. The results of this study would provide CRM marketing strategy for fashion marketers of TV home shopping.

A Study on CRM in Discount Store of Fashion Product (1) - Focus on Process of Relationship Construction - (대형할인점에(大形割引店)서의 패션 제품(製品) CRM에 관(關)한 연구(硏究) (제1보)(第1報) - 관계형성(關係形成) 과정(科程)을 중심(中心)으로 -)

  • Lee, Seung-Hee;Park, Soo-Kyeong
    • Journal of Fashion Business
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    • v.11 no.1
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    • pp.86-96
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    • 2007
  • The purpose of this study was to examine which variables affect customer relationship management in discount store focusing on satisfaction, trust and commitment. A total of 360 participants who had purchased fashion products in discount store were used in this study. The data was analyzed by factor analysis, correlation analysis and regression analysis using SPSS program. As the result, benefits, information, reputation, product, location, salesperson and price factor were extracted. The price, information, reputation, product and location variables had the effects on satisfaction, especially, price had the major effects on satisfaction. The satisfaction, information, salesperson, price and location had the effects on trust. The satisfaction, trust, information, benefits and product had the effects on commitment. The reputation variable had direct effect on relationship maintenance. Also, satisfaction, trust and commitment had the effects on relationship maintenance. Specifically commitment had higher effect on relationship maintenance than satisfaction and trust did. The results of this study would provide CRM marketing strategy for fashion marketers of discount store.

Finding Naval Ship Maintenance Expertise Through Text Mining and SNA

  • Kim, Jin-Gwang;Yoon, Soung-woong;Lee, Sang-Hoon
    • Journal of the Korea Society of Computer and Information
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    • v.24 no.7
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    • pp.125-133
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    • 2019
  • Because military weapons systems for special purposes are small and complex, they are not easy to maintain. Therefore, it is very important to maintain combat strength through quick maintenance in the event of a breakdown. In particular, naval ships are complex weapon systems equipped with various equipment, so other equipment must be considered for maintenance in the event of equipment failure, so that skilled maintenance personnel have a great influence on rapid maintenance. Therefore, in this paper, we analyzed maintenance data of defense equipment maintenance information system through text mining and social network analysis(SNA), and tried to identify the naval ship maintenance expertise. The defense equipment maintenance information system is a system that manages military equipment efficiently. In this study, the data(2,538cases) of some naval ship maintenance teams were analyzed. In detail, we examined the contents of main maintenance and maintenance personnel through text mining(word cloud, word network). Next, social network analysis(collaboration analysis, centrality analysis) was used to confirm the collaboration relationship between maintenance personnel and maintenance expertise. Finally, we compare the results of text mining and social network analysis(SNA) to find out appropriate methods for finding and finding naval ship maintenance expertise.

Numerical Experiments for the Stress-Reducing Preventive Maintenance Model (수치실험을 통한 스트레스 감소 예방보수모형의 고찰)

  • Park, Jong Hun
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.43 no.3
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    • pp.41-52
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    • 2020
  • This paper investigates the stress-reducing preventive maintenance model through numerical experiments. The preventive maintenance model is used to analyze the relationship between related conditions and variables to gain insight into the efficient operation of the system when performing preventive maintenance in real-world situations. Various preventive maintenance models have been developed over the past decades and their complexity has increased in recent years. Increasing complexity is essential to reflect reality, but recent models can only be interpreted through numerical experiments. The stress-reducing preventive maintenance is a newly introduced preventive maintenance concept and can only be interpreted numerically due to its complexity, and has received little attention because the concept is unfamiliar. Therefore, for information purposes, this paper investigates the characteristics of the stress-reducing preventive maintenance and the relationship between parameters and variables through numerical experiments. In particular, this paper is focusing on the economic feasibility of stress-reducing preventive maintenance by observing changes in the optimal preventive maintenance period in response to changes in environmental stress and the improvement factor. As a result, when either the environmental stress or the improve effect of stress-reducing preventive maintenance is low, it is not necessary to carry out the stress-reducing preventive maintenance at excessive cost. In addition, it was found that the age reduction model is more economical than the failure rate reduction model.

Reexamination of Coach-Athlete Relationship Maintenance Scale in Pro Baseball (프로야구 코치-선수관계 유지 척도 재검증)

  • Huh, Jin-Young;Choi, Hun-Hyuk
    • 한국체육학회지인문사회과학편
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    • v.55 no.1
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    • pp.221-233
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    • 2016
  • The purpose of this study was to prove a development and initial validation of the korean version of coach-athlete relationship maintenance scale that originated from the work of Rhind & Jowett(2012) in pro baseball. The items were then administered to 132 Participants(29 coaches and 103 athletes) completed the questionnaires of the coach-athlete relationship maintenance in First preliminary investigation. Maximum likelihood estimate was used to identify the latent underlying structure. In order to verify the validity of Korean version of coach-athlete relationship maintenance was administered to an independent sample of 273 coaches and athletes. Pro baseball coach-athlete relationship maintenance is consisted of six factors(25 items) with conflict management, motivational, preventative, openness/assurance, support, and social network. SPSS18.0 and AMOS16.0 were used to analyze the exploratory factor analysis, confirmatory factory analysis and internal consistency, test-retest with bootstrapping using of the data in this study. The results of the pro baseball coach-athlete relationship maintenance scale had six factors with 25 items, and each six factor was positively correlated. Overall, this study verified pro baseball coach-athlete relationship maintenance questionnaire. Thus, suggest that path of comparing the differences between the first division and farm team by using the test of the structural model invariance across the groups.

Longitudinal Study of Child-Teacher Relationship and Peer Interactions Based on Latent Profile Analysis (유아-교사 관계의 잠재프로파일 집단이 유아의 또래 상호작용에 미치는 영향에 관한 종단 연구)

  • Yi, Ye Jin;Shin, Yoolim
    • Human Ecology Research
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    • v.54 no.3
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    • pp.321-332
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    • 2016
  • This study clarified the maintenance of relationship between children and teachers based on longitudinal data and explored the latent classes. It clarified the latent classes connection with the children's peer play interaction. The subjects of this study were 194 children (aged 3) who attended 11 different kindergartens and daycare centers. We collected data three times (once every 6 months) until they reached age 4. The results of this study were: first, closeness, conflict, and dependence of child-teacher relationship that showed a continuous short-term connection. Second, we classified the child-teacher relationship into three groups according to longitudinal data. Those groups were, 'low level maintenance group' which had the lowest conflict and dependence compared to the highest closeness with teacher, 'middle level maintenance group' which had the teacher relationship in the middle level of the sub element area, and 'high level maintenance group' which showed high conflict and dependence compared to low closeness with the teacher. Third, the group which maintains a longitudinal high conflict.dependence showed more interruption and disruption behavior than the group which maintained a low conflict and dependence. In conclusion, the child-teacher relationship seemed to be the steady characteristic because it showed the early formation of a stable relationship. It was possible to predict the child's peer interaction through an early child-teacher relationship. Teachers need to be educated by the kindergarten and daily care center because the early formation of a child-teacher relationship can be the foundation of child's later peer and teacher relationships.

The Relationship Among Peer Relation Disposition, Relationship Maintenance effort and School Adjustment of Gifted students and Non-Gifted students (영재아동과 일반아동의 또래관계성향 및 관계유지노력과 학교생활적응 간의 관계)

  • Chun, Yu-Ri;Han, Ki-Soon
    • Journal of Gifted/Talented Education
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    • v.22 no.4
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    • pp.875-892
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    • 2012
  • The purpose of this study was to investigate the relationship among peer relation disposition, relationship maintenance effort and school adjustment of gifted students and non-gifted students. And then the final purpose of the study is to give suggestions to help improving gifted students' peer relationship and their school adjustment. For the study, 175 gifted students and 179 non-gifted students in grades 4 and 6 of 5 elementary schools in urban areas were assessed on their peer relation disposition, relationship maintenance effort and school adjustment. The results are summarized as follows. First, gifted students were significantly higher than that of the non-gifted students as a whole. Second, in the correlation among peer relation disposition, relationship maintenance effort and school adjustment, peer relation disposition and relationship maintenance effort showed a significantly positive correlation with all the subvariables of school adjustment. Third, Sympathy-Acceptance disposition was the most influential factor for gifted students, and Independence-Responsibility disposition was the most influential factor for non-gifted students. Finally, the cluster analysis results based on the peer relation type of the gifted and the non-gifted suggested four meaningful clusters. And the four clusters showed significantly differences with all the subvariables of school adjustment. Implications of the study were discussed in depth related to the gifted education practices.

Constraint and Dedication based Motivations on Use Continuance for a Web Portal Site

  • Hong, Soong-Eun;Kang, Young-Sik;Lee, Hee-Seok
    • 한국경영정보학회:학술대회논문집
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    • 2007.06a
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    • pp.509-514
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    • 2007
  • Most of the IS continuance research has assumed that IS use is activated by an intention to use, which in turn is determined by the evaluation of IS usage. Perceived usefulness is one of the evaluation variables most widely used. Typically, the past studies adopt this perceived usefulness because it views continuance as an extension of acceptance behavior. However, the literature on interpersonal relationships suggests that individuals are motivated to maintain relationships either because they genuinely want to or they believe they have no other option. The former is referred to as dedication-based relationship maintenance and the latter as constraint-based relationship maintenance. The IS continuance can be considered as the relationship maintenance situation with the existing IS that the user is currently using. The belief constructs previously used in IS continuance researches fall into the category of dedication-based ones. Additional constraint-based belief constructs are needed to explain the IS continuance behavior. In this regard, switching cost represents an important avenue for better understanding and predicting customer retention in that it can be regarded as the constraint-based motivation for relationship maintenance or IS use continuance. For an empirical exploration, 275 samples were collected from the users of a web portal site. Data analysis using Structural Equation Modeling (SEM) shows that perceived usefulness shows a significant direct effect on continuance intention while perceived switching cost significantly affects continuance usage.

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