• Journal of Korean Library and Information Science Society
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• v.12
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• pp.35-59
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• 1985

User fees have been employed by libraries as far back as the mid-1800s in both United States and England. By the late 1800s and early : 1900s, the charging of user fees for some library products and services had become a reality in many public and academic libraries. Yet the practice has created controversy when computer-aided reference service began to charge especially in the publicly funded libraries. There are two extream arguments on library reference service fees : one is for and the other is against. most fee o n.0, pponents base their stand on morality. They argue that charging fees for any service is wrong because it violates the user's right of access to information and regard it as an act of decrease human life chances as well as an act of censor. But those who favour fees argue that it is necessary to separate the rhetoric from the reality and to distinguish what libraries are from what they do. The study revealed that library has two options. One is strict free of charge and the other is charging for selected library services. Whatever options the library may take, library had to decide an overall reference service policy. The level and scope of service, audience, necessary fund (who and how) and many other physical and metaphysical things must be considered. However, the first option will necessary be to limit services while there is no loss of traditional philosophical service element. Yet, if to provide a wide range of choices and to create conditions more hospitable to competition from the private information sector and for better evolutional selection, the second option(fee-based service) gives more benefit to the users while there is a loss of fundamental service philosophy.

• Journal of the Korean Society for Library and Information Science
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• v.49 no.1
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• pp.129-148
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• 2015

This study grasped the true nature of the inquiry domain by analysing the requests for collaborative reference service in the social science field using the co-word technique, and schematized the intellectual structure. First, this study extracted 748 uncontrolled keywords from inquiries for reference in the field of social science. Second, calculated similarity indices between the words on the basis of co-occurrence frequency, and performed not only clustering but also MDS mapping. Third, to grasp the difference in inquiries for reference by period, dividing the period into two parts, and performed comparative analysis. As a result, there formed 5 clusters and "Korea Education" showed an overwhelming size with 40.3% among those clusters. The result of the analysis through the period division showed there were many questions about "Education" during the first half, while a lot of inquiries with focus on "welfare and business information" during the second half.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.4
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• pp.10-20
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• 2008

This paper deals with the application of Supply Chain Operations Reference (SCOR) model to make a Service Supply Chain(sSC) of a hospital treatment service. At first, we compare the service supply chain with the traditional supply chain. At second, we apply the SCOR model to a service supply chain of a hospital treatment service and make new process of the hospital service supply chain if we need it. Finally, we explain the applied results and propose the improvement points. The used level of SCOR model is from level 1 to level 3.

• Journal of Korean Library and Information Science Society
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• v.36 no.4
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• pp.329-347
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• 2005

Collaborative Digital Reference Service( CDRS) has spread worldwide as a tool of obtaining high-quality information in knowledge information society KISTI formed CDRS collaboration model called Question포인트+ with 4 institutions in Korea. In Question포인트+ which is also linked to the Global Network, the domestic and oversea information specialists answer a variety of questions in response of the requests of users on the web. The implementation of Question포인트+ is significant as the first domestic CDRS collaboration model, and contribute to management, dissemination, and activation of CDRS in Korea.

• Journal of the Korean Society for information Management
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• v.34 no.3
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• pp.49-66
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• 2017

The aim of this study was to analyze the research trends on the digital libraries in Korea. To achieve this objective, a total of 578 author-assigned English keywords were collected from the 272 major LIS journal articles published in Korea during last ten years-period, i.e., 2007-2016. The collected data were analyzed using NetMiner V.4 to discover their 'degree centrality' and 'betweenness centrality'. As the results, 'Academic Library', 'Reference Service', 'Public Library', 'E Resource', and 'E Book' showed the most frequently conducted research topics, and 'Academic Library', 'Reference Service', 'Information Behavior', and 'E Resource' were the most influencing research topics. Finally, 'Academic Library', 'Metadata', 'Information Behavior', 'E Resource', and 'Librarian' seemed the most widely intervening research topics in this research.

• Journal of the Korean Society for Library and Information Science
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• v.8
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• pp.103-128
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• 1981

This study has two aims. one is to devide the ideology of reference service into three groups such as conservative, moderative, and progressive theories, and then investigate the validity of each theory as well as any problems to be suggested. The other is to establish appropriate standards of reference service according to the types of libraries and users, based on the analysis of such theories. Each theory has its own merits and demerits. Accordingly, it seems to be difficult to apply uniformly and theory into users who have different types of question and educational levels. And also it is difficult to apply into various libraries which have different aims of establishment, characteristics, and the users of each library. Consequently, it is suggested to set up a norm of reference service according to the types of libraries and users respectively. The conservative theory is applicable to small and medium sized public libraries, school libraries, and college and university libraries of which the users are mainly students and citizens. The progressive theory is desirable for special and academic libraries as well as large public libraries where the users are mainly specialists. and scholars.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.2 no.1
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• pp.66-87
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• 1974

It is the prime importance of the information and the reference-librarians to better understand the communication functions of the library since they are the ones to whom the library users come first with their informational needs. Reference librarians often have the problem of providing information to those who may have little experience with, or interest in the library. There is also a problem of finding out what the person really wants, not what he says he wants. Therefore, the interaction between the librarian and the user involves a highly complex activity of communication with each other even before the actual search begins. Reference librarians cannot perform to any degree of success without comprehension of the general patterns and processes of communication in information seeking. Nonverbal as well as verbal transmittal process on the part of both librarians and patrons should not be overlooked. Some of the difficulties and barriers of library communication are brought so that possible cures and improvement may be sought. The basic purpose of the reference interview through which this interpersonal communication takes place is for the reference specialist to enable to link the needs of the patron with potential resource of the library. The writer firmly believes that this importance of the process be taught as well as the materials in reference service regardless of the level of the course offered in library science department.

• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.175-193
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• 2013

This study aims to investigate the current state of digital reference services using electronic bulletin boards in Korean academic libraries and to suggest improvements. Through the examination of 205 academic library websites, 56 libraries were identified to use electronic bulletin for digital references. The digital reference service questions and responses from four libraries were further analyzed: the types of reference question, the structure and accuracy of answers, and digital reference completion time. The implications of this study for future research and practice lie in its provision of a systematic way to design practical guidelines for virtual reference services.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.367-383
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• 2006

The purpose of this study is to develop a practical model for enhancing cooperative virtual reference services of public libraries in the nation. The research methods include an examination of model cases from Europe and the V.S. and also an electronic questionnaire survey of 375 public librarians (73% response rate). The study results suggest the need for 'a collaborative virtual reference room' which consists of the collaborative reference database, virtual reference desk, guidance and instruction designed by age groups and/or subjects.

• Spatial Information Research
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• v.15 no.3
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• pp.301-310
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• 2007

There are 21,000 National Surveying Control Points (NSCP) made of stone for precise surveying nationwide. NSCPs that provide location information are usually buried at the top of a mountain for view points that cannot be used by the public. Recently, according to the growing ubiquitous computing generation, location-based information has become very important and a service that can be easily accessed by the public is needed. In this research, a new type of reference point for a location information service is proposed. It is an Intelligent Reference Point (IRP) equipped with RFID tags and a two-dimensional bar-code system. The IRP system is composed of an electronic tag component, a tag identification component, and an IRP service component. We designed the IRP receiver identifying RFID tag and two-dimensional barcode was designed using a PDA, digital camera, and an RFID receiver. Also designed was IRP input data and input information. Furthermore, the operation software was developed in a PDA for identifying IRP and using IRP the service, and the IRP positioning method was developed using a GIS spatial analysis.