• Journal of the Korean Association of Geographic Information Studies
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• v.12 no.2
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• pp.11-22
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• 2009

Recently the integration and development of ST(Spatial Technology) and forest geographic information have been used very efficiently for the forest administration. However, even though many application system related to forest information have been developed and improved, there are still paper based inventories management and hand work for data construction and upgrade. In this study the forest information warehouse, which is mapped and managed at work-site operations, was constructed based GIS technology so that the standardization and consistency of current data could be acquired in real time. In addition, these thematic maps were conducted on high resolution satellite images and managed in web based forest information data warehouse form and finally shared through Internet for the very first-line administration officials. This study shows that the forest information standardization service of municipal governments very first time in the Korea and provides the unified decision making support and enterprise formed forest database so that is expected to be the very successful sample to suggest the prototype of national forest spatial data infrastructure.

• Journal of KIISE
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• v.43 no.3
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• pp.314-326
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• 2016

Some process algebras were applied to enterprise business modelling for formal specification and verification. ${\pi}$-calculus and mobile ambient can be considered for the distributed and mobile, especially to represent the movements of distributed real-time business processes. However there are some limitations to model the movements: 1) ${\pi}$-calculus passes the name of port for indirect movements, and 2) mobile ambient uses ambient to synchronize asynchronous movements forcefully. As a solution to the limitations, this paper presents a new process algebra, called ${\delta}$-calculus, to specify direct and synchronous movements of business processes over geo-temporal space. Any violation of safety or security of the systems caused by the movements can be indicated by the properties of the movements: synchrony, priority and deadline. A tool, called SAVE, was developed on ADOxx metamodelling platform to demonstrate the concept.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.5
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• pp.1265-1270
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• 2008

In the parts including a vehicle, standard and contents are different according to type of automobile. Although the parts are same, the quality and requirement all are different according to vehicle production version. Also the business is shared at each department in a production line. So if a part is changed, each team or the department must recognize information which is changed. But currently if the event can occur at like this each department, because of parts management through handwork, the unification of information is difficult. Therefore in this paper, we applied POP systems at the automobile part enterprise and constructed POP based the automobile part productive integrated management system. This system supported productive information from mechanical, equipment, worker, and products in real-time and data update also is processed automatically. When this system is introduced, work time and cost remarkably will be reduced.

• Convergence Security Journal
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• v.9 no.4
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• pp.1-6
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• 2009

Current paradigm of industrial security is changing into the effective operation and management from simple establishment of security equipments. If the physical security system(entry control system, video security system, etc.) and the IT integrated security control system are conversed, it makes us possible to prevent, disrupt and track afterwards the insider's information leakage through the risk and security management of enterprise. That is, Without the additional expansion of the existing physical security and IT security manpower, the establishment of systematic conversion security management process in a short time is possible and can be expected the effective operation of professional organization system at all times. Now it is needed to build up integrated security management system as an individual technique including the security event collection and integrated management, the post connected tracking management in the case of security accident, the pattern definition and real time observation of information leakage and security violation, the rapid judgement and response/measure to the attempt of information leakage and security violation, the establishment of security policy by stages and systematically and conversion security.

• Journal of Information Technology and Architecture
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• v.9 no.1
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• pp.57-66
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• 2012

Recently, with a rapidly growing of the mobile content market, a variety of mobile-based applications are being launched. But mobile devices, compared to the average computer, take a lot of effort and time to get the final contents you want to use due to the restrictions such as screen size and input methods. To solve this inconvenience, a recommender system is required, which provides customized information that users prefer by filtering and forecasting the information.In this study, an tailored multi-information recommendation system utilizing a Personalized information recommendation system on smartphone is proposed. Filtering of information is to predict and recommend the information the individual would prefer to by using the user-based collaborative filtering. At this time, the degree of similarity used for the user-based collaborative filtering process is Euclidean distance method using the Pearson's correlation coefficient as weight value.As a real applying case to evaluate the performance of the recommender system, the scenarios showing the usefulness of recommendation service for the actual restaurant is shown. Through the comparison experiment the augmented reality based multi-recommendation services to the existing single recommendation service, the usefulness of the recommendation services in this study is verified.

• The Journal of the Convergence on Culture Technology
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• v.10 no.3
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• pp.891-899
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• 2024

The Fourth Industrial Revolution is centered on a personalized demand fulfillment economy and is all about transformation and flexible processing that can deliver what customers want in real time across space and time. This paper implements the construction and operation of a packaging platform that can instantly procure the required packaging products based on real-time orders and evaluates its performance. The components of customer satisfaction are flexible and dependent on the situation which requires efficient management of enterprise operational processes based on an e-SCM platform. An OMS optimized for these conditions plays an important role in maximizing and differentiating the efficiency of a company's operations and improving its cost advantage. OMS is a system of mass customization that provides efficient MOT(Moment of Truth) logistics services to meet the eco-friendly issues of many individual customers and achieve optimized logistics operation goals to enhance repurchase intentions and sustainable business. OMS precisely analyzes the collected data to support information and decision-making related to efficiency, productivity, cost and provide accurate reports. It uses data visualization tools to express data visually and suggests directions for improvement of the operational process through statistics and prediction analysis.

• Journal of Internet Computing and Services
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• v.17 no.6
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• pp.123-131
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• 2016

Process mining in big data environment utilize a number of data were generated from the business process. It generates lots of knowledge and insights regarding implementation and improvement of the process through the event log of the company's enterprise resource planning (ERP) system. In recent years, various research activities engaged with the audit work of company organizations are trying actively by using the maximum strength of the mining process. However, domestic studies on applicable sales auditing system for the process mining are insufficient under big data environment. Therefore, we propose process-mining methods that can be optimally applied to online and traditional auditing system. In advance, we propose continuous monitoring information system that can early detect and prevent the risk under the big data environment by monitoring risk factors in the organizations of enterprise. The scope of the research of this paper is to design a pre-verification system for risk factor via practical examples in sales auditing. Furthermore, realizations of preventive audit, continuous monitoring for high risk, reduction of fraud, and timely action for violation of rules are enhanced by proposed sales auditing system. According to the simulation results, avoidance of financial risks, reduction of audit period, and improvement of audit quality are represented.

• Journal of Korea Society of Industrial Information Systems
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• v.14 no.4
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• pp.163-182
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• 2009

The BSC(Balanced Scorecard), a strategic performance evaluation system, has drawn attention as an innovative tool for improving an organization's performance. Recently, the Korean government has recognized the advantages of the BSC and encouraged public enterprises to implement the BSC. However, it has been pointed out that many public enterprises have faced difficulties in constructing and operating the BSC due to lack of clear understanding, a complex environment of performance evaluation, and inherent features of organizational culture. Therefore, this study analyzed a project case of a public enterprise, Korea Southern Power (KSP), which has ever been assessed as an excellent organization in implementing BSC and managing performance. This paper provides procedures, activities, resources (manpower and time), and decision-making issues and criteria required for implementing BSC, along with real project outcomes of the company. Such project details are expected to be used as helpful guidelines for public or non-profit organizations's BSC implementation. Furthermore, the KSP's efforts to cope with its problems and implications derived from the efforts are also expected to help other organizations construct and operate the BSC effectively.

• Journal of KIISE:Computing Practices and Letters
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• v.13 no.7
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• pp.520-533
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• 2007

The CRM(Customer Relationship Management) is the business strategy model for higher profits and competitive power of the enterprise in a new business environment. The large-scale customer response service technique uses internet, e-mail, SMS (Short Message Service), Telephony service, DM(Direct Mail) by customer channel point. Recently, business model diversify for new contract and retaining existing customer to the effort for a profitable model of business. This paper is based on Avaya PDS(Predictive Dialing System) model for CRM bond center. If the number of "available" agents are less than the number of inbound channels, then there may be real-time response problems in PDS system implemented. The Organization cannot afford to have many agents in available mode because of the high cost of manpower. This paper provides two contributions to the study. First, we present Call Object Management Mechanism of Customer Channel integration for reduce outbound consulting and reduce CallBack data in the PDS. Second, we design and implement the proposed system. Our simulation results show analysis of old model and proposed model. The proposed model can be efficiently used in Large-scale CRM.

• Management & Information Systems Review
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• v.23
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• pp.25-40
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• 2007

In the highly competitive and divers world of financial market, customer is the single most important factor to company's survival. Especially, creating a relationship with valued customers is a key to success. CRM provides the mean to retain high value customers. It takes a prospect of what customers expect. Utilizing those knowledge can help the products and service meet the customers' needs, thereby maximizing customer satisfaction and company's profit. In this report, I am going to suggest a few ways to develop successful CRM in the life insurance industry. First, CRM should innovate the way of communication to keep pace with Web 2.0 era. In other words, the customer's needs should be caught by real-time communication than traditional off-line market research. Thus, the functionality and specification of products can be decided by customer's direct choice so that the customers are able to purchase the understanding and experience of the products. Second, CRM project should consider whether the initial strategy plan can promise the stable growth of customer at the first step. When planning strategy, the project needs to identify what customer wants and how to fulfill the needs with stable growth of the customer. In addition, the CRM should be developed by realizing that customer centric benefits ultimately guarantee the growth of the organization. Third, CRM systems should enhance the organization's ability to take the customer's insight in a 360 degree view and to capture the voice of the customer directly. In order to develop the best matched product package, more precise customer segmentation should be ahead of market segmentation strategy. Forth, the biggest reward from CRM will be a customer royalty program. Many successful banks are already planning and practicing customer royalty strategy. A comprehensive analysis of customers and their behavior allow organization to identify high value potential customers' needs and determine a strategy required to meet those needs. Even life insurance companies such as Prudential Korea are developing products designed for royal customers. Fifth, understanding and managing the experience of customer called Customer Experience Management also can increase customer satisfaction. Measuring only customers' experience and adapting it to marketing strategy make products position in the gap between the customers' expectation and experience not required by market. A key component of CEM is its application across all organizational functions. At last, the direction of change and development of CRM can be defined from the conceptualization of information technology represented by Ubiquitous and Web 2.0. Instead of just managing customer information, companies should take the initiative in personalized system with customer oriented strategy. Furthermore, with the regular communication between CRM stakeholders (Sales-Marketing-IT), customer's demand should be directly reflected to enterprise strategy in real time.