• Title/Summary/Keyword: quality perception

Search Result 1,811, Processing Time 0.03 seconds

Perception of Uncertainty and Satisfaction for Nursing Service of Children's Parents Visiting to Pediatrics Outpatient Department and Emergency Room (소아과 외래와 응급실 내원 아동 부모의 불확실성 인지와 간호서비스 만족도)

  • Oh, Jin-A
    • Korean Parent-Child Health Journal
    • /
    • v.13 no.1
    • /
    • pp.35-43
    • /
    • 2010
  • Purpose: This study was a descriptive research to provide fundamental data in ensuring a high quality of nursing service needed by children's parent according to perception of uncertainty and care satisfaction of them between pediatric outpatient department and emergency room. Methods: For this study, 192 children's parents were questioned in a general hospital located in Busan from August 1 to 31. 2009. The collected data were scored by use of frequencies, $x^2$ test, t-test, AONVA, Pearson's correlation coefficient via SPSS/WIN 17.0. Results: With the compare of characteristics related to children's parents visiting emergency room and pediatric outpatient department, there were statistically significant difference in relation and age of parent, main caregiver, cause of arrival, and waiting time from arrival to procedure. The perception of uncertainty for parent in the emergency room showed significant difference to outpatient department. In nursing service, the highest score was category of professional skill and technic. In addition, overall parents' perceptions on providing information showed lower than any other nursing service. Last but not least, a significant correlation indicated between the perception of uncertainty and satisfaction of nursing service. Conclusion: Efforts to improve parent satisfaction for nursing service are needed to decrease their perception of uncertainty. Providing information and communication by nurses are necessary to improve quality of nursing service.

  • PDF

Consumer′s Perception and Buying Behavior through the Shopping Mall -Focused on the Customers of D Cyber Mall- (소비자의 인터넷 쇼핑몰 이용가치와 불안요소 인지 - D백화점 쇼핑몰 고객을 중심으로 -)

  • 홍성희;배미경;서동주
    • Journal of the Korean Home Economics Association
    • /
    • v.40 no.6
    • /
    • pp.69-83
    • /
    • 2002
  • This study examined the effects of demographic variables on buying behavior, and investigated buyers'perceived value and risk perception of the internet shopping mall. The sample was collected by a department store in Daegu, and it included 1,732 individuals using the Cyber Mall. Research methods used in this study were simple statistics, t-test and ANOVA. The buyers perceived values through the internet shopping mall were classified into five categories-price, time, convenience, intrinsic attributes, reliability and the risk perception also was classified such as the overall purchasing process, quality of products, exposure of the personal information, delivery system, refund and exchange. The major findings of this study were 1) most important categories affecting their buying behavior were the value of convenience and following values in order were time, price, reliability, intrinsic attributes. 2) the risk perception were overall purchasing behavior, quality of products, exposure of personal information, delivery, and refund & exchange in order. 3) age of buyers, buying experience on the internet shopping mall, and gender were the important factors affecting the buyers'perceived value and risk. 4) the study also, showed that according to the variety of products, buyers perceived the value and risk differently, for example, the price was the most important perceived value in case of food product. The implication of the study is to strategically suggest how to enhance the buyers'perceived value and diminish perceived risk of different products.

A Study of the Perception Gap on Nursing Service between Consumers and Providers (간호서비스 질에 대한 소비자와 제공자의 지각차이에 관한 분석)

  • 이미애
    • Journal of Korean Academy of Nursing
    • /
    • v.31 no.5
    • /
    • pp.871-884
    • /
    • 2001
  • this study was to investigate the perception gap on nursing service between consumers and providers. Method: the questionnaire founded on the SERVQUAL was developed and distributed to 300 patients and 210 nurses at the three subjected general hospitals in three provincial city, Korea during February to March, 2001. For data analysis, Cronbachs' Alpha, frequency, t-test, and paired t-test were used. Result: 1. In the gap analysis on the 20 properties constituting nursing service, providers almost all perceived higher than consumer in quality. Among them, the number of properties being statistically significant was 7 in the expectation, 18 in the important and 7 in the performance. 2. In the comparison analysis of the perception gap on the expectation-performance and the important-performance, it turned out that the subjected hospitals had to improve their equipment and facilities immediately. It was suggested a good strategy to strengthen the responsiveness factor and the assurance factor of nursing service. Conclusion: it could be concluded that nurses have to recognize the blind spot of their perception and endeavor to take away the perception gap between consumers and providers.

  • PDF

Development of Atmospheric Environmental Sensitivity Index by Socio-Statistical Survey (사회통계조사에 의한 대기환경 체감지수의 개발)

  • Kim Hyun-Goo;Lee Yung-Seop;Koo Cha-Mun;Ko Yu-Na
    • Journal of Korean Society for Atmospheric Environment
    • /
    • v.22 no.4
    • /
    • pp.421-430
    • /
    • 2006
  • This paper explores a new methodology of socio-statistical survey to classify environmental perception characteristics and to quantify atmospheric environmental sensitivity of neighboring people around a large industrial complex. In order to compensate intrinsic inclination against environmental problems, Atmospheric Environmental Sensitivity Index (AESI) is proposed as the weighted-summation of four representative questions asking the current status of the local air quality, which are chosen by the factor analysis of questionnaire. Atmospheric environmental perception is tried to be classified into interest/indifference characteristics and rational/emotional perception on environmental issues, positive/negative opinion on the solution of environmental problems. According to the chi-square cross-correlation and two-way layout analyses, it was clearly shown that environmental perception is categorized into two major groups, i.e., the positive-rational group having lower AESI and the negative-emotional group having higher AESI which means more seriously senses the status of local air quality.

Maternal Perception of Children's Temperament & Parenting Stress (어머니가 지각한 유아의 기질과 양육 스트레스)

  • Jo, Yeong-Shin;Chong, Young-Sook
    • Korean Journal of Human Ecology
    • /
    • v.9 no.3
    • /
    • pp.271-281
    • /
    • 2000
  • The purpose of this study was to explore the effect of maternal perception of children's temperament on parenting stress. The subjects of this study were 303 mothers of four to six-year-old. Evaluations of Parent and Teacher temperament questionnaire for Children 3-7 years of age(Tomas, Chess, & Kom, 1977)(korean version) was used to measure children's temperament, and PDH(Parenting Daily Hassles) was used to measure maternal perception of parenting stress. Data were analyzed by descriptive analysis, t-test, ANOVA, Peasons's Correlation and multiple regression analysis and Duncan test for post test by SPSS WIN program. The results of this study were as follows; First, the average level of maternal perception of children's temperament was the highest in the category of adaptability and the lowest in the category of threshold of responsiveness. Second, maternal perception of children's temperament was significantly different according to children's sex. Boys were perceived higher than girls for the category of activity level. Third, the degree of daily hassles was explained by adaptability, the quality of mood, and activity level relatively, while the intensity of parenting stress could be predicted orderly by adaptability, threshold of responsiveness, attention span & persistence, regularity, and activity level. Fourth, mother's daily hassles was explained 22% valiance by children's temperament such as adaptability, the quality of mood, and activity level. Future research should be done to identify the interaction of temperamental factors.

  • PDF

The Effects of Perception Levels of Diversity on Team Performance: Moderating Effects of Conflict (다양성 지각 정도가 팀의 성과에 미치는 영향: 갈등의 조절효과를 중심으로)

  • Yun, Jun Hee;Shin, Ho-Chul
    • Journal of Korean Society for Quality Management
    • /
    • v.41 no.2
    • /
    • pp.289-300
    • /
    • 2013
  • Purpose: The results of prior studies investigating main effects between diversity and team performance are neither clear nor consistent. This study seeks to provide more evidence for a direct link between these two. The present study also attempts to close a gap in the literature by examining conflict as a moderator of the relationship between diversity and team performance. Methods: As suggested by Williams and O'Reilly(1998), this study examines the effects of perception levels of three specific types of diversity (social category diversity, value diversity, and informational diversity) and two contextual moderators (task conflict and relationship conflict) on team performance. Results: The results show that perception levels of all three types of diversity are significantly related to team performance in the current sample of 313. Results also indicate that relationship conflict significantly interacted with the perception levels of diversity in relating to team performance. Results for task conflict, however, fails to support the hypothesis. Conclusion: The results suggest that the effects of diversity on team functioning depend on how diversity is perceived by team members, rather than actual diversity seen by team members. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

The Effect of Work Interruption on Workload and Perception of Patient Safety Culture in Ward Nurses (병동간호사의 간호업무중단이 업무부담과 환자안전문화인식에 미치는 영향)

  • Doo-Nam Oh;Ye-Won Lee
    • Quality Improvement in Health Care
    • /
    • v.28 no.2
    • /
    • pp.2-13
    • /
    • 2022
  • Purpose:This study aimed to identify the effect of work interruption that influenced workload and perception of patient safety culture on ward nurses. Methods: Participants were 184 ward nurses, with more than 12 months of work experience, from two tertiary hospitals in S city. A descriptive correlational study design was used. Collected data were analyzed using descriptive statistics, t-test, ANOVA, Mann-Whitney U test, Kruskal-Wallis test, Pearson's correlation, and hierarchical multiple regression analysis via SPSS version 27.0. Results: The results showed that general wards nurses had a higher degree of work interruption (t=5.632, p<.001) and workload (t=3.603, p<.001) compared to comprehensive nursing care service wards nurses. More interruption in nursing work caused more burden on work (γ=.440, p<.001) and led to lesser perception of patient safety culture (γ=- .199, p=.007). Finally, the regression analysis showed that work interruption had a statistically significant relevance on nurses' workload (F=20.582, p<.001) and perception of patient safety culture (F=8.792, p<.001). Conclusion: To alleviate ward nurses' work interruption and decrease the negative effect on workload and perception of patient safety culture, it is necessary to mediate nurse staffing level and the number of assistants and utilize the environment.

A Study on the Effects of Risk Perception and Opportunism on the Project Performance (위험인식과 기회주의 행동이 프로젝트 성과에 미치는 영향에 관한 연구)

  • Yoon, Chang Soo;Jo, Dong Hyuk
    • Journal of Korean Society for Quality Management
    • /
    • v.50 no.1
    • /
    • pp.63-76
    • /
    • 2022
  • Purpose: The purpose of this study is to analyze the effects of risk perception and opportunistic behavior on project performance and the moderating effect of cooperation in this relationship through literature review to identify factors affecting the performance of large-scale nuclear power plant construction projects. Methods: This study conducted a survey on nuclear power plant construction project participants and verified the hypothesis using statistical methods. Results: The results of this study are as follows; First, risk perception appeared to have a positive effect on opportunistic behavior, and it was confirmed that opportunistic behavior among participating companies could occur even in nuclear power plant construction projects. Second, it has been proven that risk perception has a negative effect on project performance as suggested in previous studies. Third, in the relationship between opportunistic behavior and project performance, it was found that opportunistic behavior had a negative effect on project performance. Finally, cooperation was found to have a moderating effect on the relationship between performance risk and project performance. Conclusion: This study is a case of empirical analysis targeting nuclear power plant construction project workers, and provided a basis for reference in future related academic research and project implementation.

An Examination of the Multiple Dimensions of Price Perception Among Restaurant Customers (레스토랑에서 소비자가 지각하는 가격인지차원의 타당성 검증)

  • Kim, Young-Gab;Hong, Jong-Sook;Kim, Mun-Ho
    • Journal of the Korean Society of Food Culture
    • /
    • v.25 no.2
    • /
    • pp.134-140
    • /
    • 2010
  • This study focuses on testing the validity of dimensions of restaurants' menu prices. In addition, the effect of demographic variables on the perception of each price dimension was investigated. The subjects were people living in the capital region who have, at least on occasion, gone to family restaurants. The data were collected by self-administered questionnaires and analyzed by factor analysis, reliability analysis, confirmatory factor analysis, and the ANOVA t-test. The results were that consumers' perception of restaurant menu prices is not uni-dimensional, but has six dimensions: price-price schema, pricequality schema, value consciousness, low price proneness, price mavenism, sales proneness. Demographic variables partially affect the consumers' perception of each menu price dimension. The result of the t-test examining dimensions of price according to the demographic characteristic was that females have a higher sales proneness than males. The t-test result according to marriage indicated that married people were higher in price-price schema and quality proneness than unmarrieds. ANOVA according to age indicated that people between ages of 20 to 29 have a higher quality proneness than those of other ages.

Improving Perception and Satisfaction on Middle and High School Foodservice: The Role of Student Participation Program in Serving School Meals (중·고등학생의 학교급식 인지도 및 만족도 증진을 위한 학생배식도우미제도의 활용 가능성)

  • Park, Jeong-Eun;Choi, Kyung-Suk
    • Korean Journal of Community Nutrition
    • /
    • v.23 no.3
    • /
    • pp.243-256
    • /
    • 2018
  • Objectives: We evaluated the extent to which implementation of student participation programs in serving school meals impacts student perception and satisfaction with school foodservice in middle and high school settings. Methods: Students' perception of management and satisfaction with quality attributes of school foodservice were assessed by questionnaire methods and compared by the program implementation status of student participation in serving school meals. Correlation and multiple regression analyses were performed to identify factors affecting perception and satisfaction. Results: The overall mean score for perception regarding the management of school foodservice was low (3.53 out of 10 points) and middle school students showed a higher mean score than high school students (4.10 vs. 2.94 points). In both middle and high schools, student perception was significantly higher in schools implementing the program. The average score for student satisfaction with the quality of school foodservice was 3.50 out of 5 points. Similarly, we observed a significantly higher satisfaction among middle versus high school students (3.93 vs. 3.04 points) and in schools implementing the program versus those that were not. Overall, student participation in serving school meals resulted in increases in satisfaction with school foodservice of 0.269 and 0.466 points among middle and high school students, respectively. Conclusions: Implementation of student participation in serving school meals could be used as a strategy to improve perception and satisfaction of students with their school foodservice. Establishment of guidelines of student serving participation programs encompassing different perspectives from students, dietitians and school faculties are warranted.