• Journal of Korean Society on Water Environment
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• v.28 no.5
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• pp.693-703
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• 2012

Load Duration Curve(LDC) is a useful tool for analyzing water quality characteristics under various stream flow conditions. This study investigated the methods to identify impaired waterbodies in the assessment of water quality goal attainment by using LDC for the management of Total Maximum Daily Loads (TMDLs). Three methods were proposed. Non-typical regime exclusion method is a method to exclude water quality observations in the non-typical extreme flow conditions in order to minimize the influence of non-ordinary water quality. Flow regime weighted average method is a method to calculate weighted mean water quality instead of arithmetic mean in order to consider water characteristics properly on stream flow regime in addition to the effect of Non-typical regime exclusion method. Load exceeded interval comparison method is a method to compare the intervals between the attained and non-attained load duration periods on the LDC. The assessment of water quality goal attainment can be performed more reasonably and precisely considering water quality variations on stream flow conditions by applying these proposed methods.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.20-41
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• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.6
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• pp.55-67
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• 2018

The Korean defence industry has grown rapidly since the 1970s. In 2015, it generated more than 168 billion won in economic revenue, and exports exceeded 3.6 billion won. With the development of the defense industry, the level of the quality management system for major contractors has improved substantially, but there are many areas of the quality management system that still need improvement for small subcontractors. Therefore, in this paper, we develop a methodology to improve the quality management system for small subcontractors. Based on 101 collected cases, this methodology results in generally improved effects and generally improved methods. By applying the Russian Theory of Inventive Problem Solving (TRIZ) concept of a contradiction matrix, three improvement matrices are derived. A developed improvement matrix is the main support tool of this methodology. This methodology consists of four tasks and eight subtasks, and it can be used as a support tool for creative problem solving by the quality assurance department and the quality assurance manager for small subcontractors.

• Journal of Korean Society for Quality Management
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• v.31 no.2
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• pp.40-50
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• 2003

This study proposes Environmental Quality Deployment (EQD) by combining an instrument for measuring customer satisfaction (ENVIROQUAL) with a standard tool of product design in manufacturing called quality function deployment (QFD). The EQD presents the conceptual map of House of Environmental Quality as a means to implementation to help a company know what customers perceive as important in making environmentally friendly product and provide a framework for the translation of customer satisfaction into identifiable and measurable conformance specifications for environmentally friendly product design.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.116-132
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• 2001

The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.

• International Journal of Quality Innovation
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• v.10 no.1
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• pp.25-36
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• 2009

The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.

• Journal of Korean Society for Quality Management
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• v.25 no.2
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• pp.169-188
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• 1997

The purpose of this study is concerned with suggesting a new a, pp.oach to evaluating the overall product quality in the sense of the relative efficiency of products, whose quality is measured with 8-dimensional attributes, suggested by Garvin. The attributes included 8 quality measures, that is, performance, features, reliability, conformance, durability, serviceabilit, aesthetics, and perceived quality. This study, also, introduced DEA(Data Envelopment Analysis) as an evaluation tool to tackle the problem of how to measure one product against another when each product can be measured along a number of dimensions, and given that there exists no a priori satisfactory weighting scheme to combine these dimensions into an overall rating for each products. In order to a, pp.y the DEA to evaluating the products, we must define two concepts, such as DMU(Decision Making Units) and input-output relationship. Finally, the suggested method in this study was validated through a case study of the electric jar, and this DEA a, pp.oach can be used in evaluating the other products with multi-attrribute quality.

• Journal of the Korea Safety Management & Science
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• v.3 no.1
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• pp.117-125
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• 2001

Polyacetal resin is usually used to make molds, but it is difficult to achieve dimension accuracy during molding. Therefore it is usually necessary to cut the polyacetal resin after a molding process. Polyacetal resin is easily machining by standard machine tool. Acetal is also a thermal stable material which can be totted without coolant Another concern about the use of polyacetal resin is that it absorbs water easily, which also results in problems with dimension accuracy Therefore, in this study, the cutting resistance of water-absorbed polyacetal resin and its surface roughness after cutting in order to achieve the highest degree of accuracy in the cutting of polyacetal resin were investigated. Also, The Robust Design method uses a mathematical tool called orthogonal arrays to study a large number of decision variables with a small number of experiments. It also uses a new measure of quality, called signal-to-noise (S/N) ratio, to predict the quality from the customer's perspective. Thus, we have taken Taguchi's parameter design approach, specifically orthogonal array, and determined the optimal levels of the selected variables through analysis of the experimental results using S/N ratio.

• Food Science and Industry
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• v.52 no.1
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• pp.20-31
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• 2019

Sensory perception of food/beverage products is one of the most important quality factors to determine consumer acceptability and thus sensory discrimination methodology has been a vital tool for quality management. Signal detection theory(SDT) and Thurstonian modeling provide the most advanced psychometric approach to modeling various discrimination methods. In these theories, perceptual and cognitive decisional factors are considered so that, a fundamental measure of sensory difference (d') can be computed, independent of test methods used. In this paper, sensory discrimination analysis based on SDT and Thurstonian modeling is introduced for more accurate and systematic applications of sensory and hedonic quality management in industry. Ways to realize the statistical power and relative sensitivity of sensory discrimination methods theorized in SDT and Thurstonian modeling in practice, are also discussed by using a case study of the Nongshim quality management program for drinking water in which SDT A-Not A test methodology was further optimized.

• Journal of Korean Society for Quality Management
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• v.16 no.2
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• pp.34-47
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• 1988

Decision support system (DSS) has been expected to be a powerful tool for aiding the decision making processes in business organizations. But it's contribution has turned to be somewhat doubtful, In this paper, an intergrated systems design apporach is suggested, which integrates DSS and expert system (ES) for the enhancement of performance of DSS, after carefully reviewing both DSS and ES.