• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.95-113
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• 1999

This paper is to propose an evaluation model of quality system using the concept from the evaluation method of each stage in QFD(Quality Function Deployment). The data of the performance level and weights for the quality system and the job on quality loop in each enterprise has been obtained from the 8 experts who are in charge of quality system construction. Here, the weights were computed by means of the eigenvector method. In this paper, we can acquire the evaluated score for the present level of the quality system. This method will help to manage and improve the quality system. We show the efficiency of this method by illustrating case studies.

• Journal of the Korean Operations Research and Management Science Society
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• v.25 no.3
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• pp.109-124
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• 2000

For rational human value judgement and evaluation, provision of clear evaluation data, objective value judgement criteria, and properly generalized methods are required. For instance, this is true for software quality evaluation, and the measure of software quality and the weighting method of evaluation target directly affect final decisions. However it is not easy to find a generalized method for the software quality evaluation or product selection, because of its complex characteristics. In this paper, we apply the qualitative preference method based on quantitative belief functions to find a general weighing method for the software quality evaluation. In particular, the qualitative preference method, in which the differentiated preference expression is possible, is conceptually expanded for general applications in future. For this purpose, we hierarchically differentiate the strong preference relation from the weak preference relation, and show an example of quantification of software quality evaluation on different applications, by comparing the qualitative preference method with AHP. We believe that the application domain of this method is not limited to the software quality evaluation and it is very useful to apply this results to other SE areas, e.g., metric selection with different views and riority determination of practices to be assessed in the SPICE.

• Advanced Industrial SCIence
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• v.1 no.1
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• pp.28-34
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• 2022

Many studies have been conducted on software quality evaluation. Recently, as artificial intelligence-related software has been developed a lot, research on methods for evaluating artificial intelligence functions in existing software is being conducted. Software evaluation has been based on eight quality characteristics: functional suitability, reliability, usability, maintainability, performance efficiency, portability, compatibility, and security. Research on the part that needs to be confirmed through evaluation of the function of the intelligence part is in progress. This study intends to introduce the contents of the evaluation method in this part. We are going to propose a quality evaluation method for artificial intelligence software by presenting the existing software quality evaluation method and the part to be considered in the AI part.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.767-781
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• 2019

Purpose: The purpose of this study is to derive key evaluation indicators to improve the quality of daycare centers by identifying the relationships among the 18 evaluation indicators of the daycare evaluation system using the DEMATEL technique. Methods: In this study, the questionnaires are completed by 17 daycare center directors who have received accreditation of daycare center. They are requested to consider the level of direct influence between two evaluation indicators. A DEMATEL analysis was conducted based on the survey results. Results: The result of the study shows that the most important indicators of daycare center quality are directors leadership, institutional operations and professionalism of staff. Among evaluation areas, educational childcare curriculum & interactions is affected by all areas, and staff area affect all areas. Conclusion: The evaluation areas and indicators of the daycare center are judged to be well-balanced. It is expected that the findings of the key evaluation indicators that should be prioritized among the evaluation indicators will be helpful to those preparing for the evaluation of the daycare center.

• Journal of Korean Academy of Nursing Administration
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• v.5 no.1
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• pp.181-195
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• 1999

This study was done to develope a computer program for the evaluation of quality of nurisng care. Because the professional nursing care should be evaluated consistantly, computer program for the measurement of quality of nursing care is necessary for the effective and efficient management of nursing quality. In this study, a computer program for gastrointestinal surgery patients was developed as a module. Visual basic 4.0 was used as a basic program for the development of this program, and Access 7.0 was used for the data base construction of the program. The systems of evaluation criteria were hierarchical. and the titles of the hierarchical criteria were evaluation area-evaluation item-indicator. Each evaluation area contained several items and each evaluation item contained several indicators. The numbers of the evaluation criteria for gastrointestinal surgery patients were 7 evaluation areas, 32 evaluation items. and 71 indicators. Content validity of the evaluation criteria(in this case, 32 evaluation items) was .95. Scoring could be possible with the evaluation items. For the scoring types of this program were two. norm-referenced type(option 1) and criterion-referenced type(option 2), the user can choose the type according to the purpose of the evaluation. With this computer program. accurate and consistant evaluation of the quality of nursing care could be expected. Also. by the rapid feedback to nursing care practice. quality of nursing practice could be improved rapidly. and the systems of the evaluation criteria developed in this study could be used for the development of other moduls for various kinds of patient groups. Because this computer program was developed only for the purpose of research, it is necessary to be refined commercially to be used in real nursing situation.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.4
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• pp.263-272
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• 2009

Nowadays, lots of software that have similar functions is being produced. Hence it is getting more important to select the best and suitable software for each individual or company. Moreover, there are few trustworthy materials regarding to the objective procedure and criteria for the best evaluation of the software quality. To overcome these problems, benchmarking has been carried out. However, benchmarking is also confronting the limit of quality evaluation verification due to the difficult of the objectification of the major test items. To solve these problems, some others try to evaluate the quality of software using objective criteria of evaluation based on ISO/IEC standards. Nevertheless, this method using these defined evaluation items and criteria may result in not very reliable outcome. Therefore, this paper offers the evaluation items reflected in the characteristics of each software in order to prove the validity of the proposed method. Moreover, the objective and quantitative criterion which analyzes and reflects the organization characteristics using AHP methodology is applied to the experiment and performance evaluation. Hence we expect that the proposed method provides the needs of the re-establishment of software quality evaluation criteria and the improvement of process in terms of management.

• Journal of Information Technology Services
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• v.19 no.1
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• pp.71-87
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• 2020

As diverse online information services are introduced and the use of them are increasing, the importance of the quality control over the online information services is also increasing. Therefore, studies are being attempted to derive quality evaluation models for online information services, but these showed many limitations. In order to overcome the limitations of the previous studies and create more appropriate quality evaluation model, this study analyzed 408 data collected through the interviews with the users of Korea national online information services (NDSL, NTIS) using content analysis and the coding method of ground theory. Through the analysis, we identified the quality evaluation model (13 elements, 6 dimensions) of online information services and the description and insights of each elements. And the priorities of the most significant element(amount of information) and other key elements(such as the usefulness of the information, the diversity of the field, etc.) were figured out through the frequency analysis. Through these inductive methods based on the responses of users, the quality control model could be derived, which is different from the previous researches. This study is the first study which derived the quality evaluation model of online information service through the inductive way based on 408 interview responses from users. Therefore, the results of this study will be helpful to the post researchers who conduct studies on the quality of online information service, etc. Moreover, the results of this study are expected to provide references of frame for decision-making of working-level officials who have to manage the quality of online information services.

• Quality Improvement in Health Care
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• v.24 no.1
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• pp.30-39
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• 2018

Objectives: In Korea, there are many kinds of evaluations for medical institutions. However, evaluations are increasingly burdensome for medical institutions because evaluation agencies, evaluation timing, and evaluation methods are different. The purpose of this study is to improve the efficiency of evaluation for medical institutions and ultimately to provide quality medical services to patients. Methods: In this study, 2,310 indicators of 19 kinds of evaluation for medical institutions were analyzed. Results: 1,424 indicators were available for on-site surveys and 886 indicators were not available for on-site surveys. There were 4 kinds of evaluation that can be integrated in total, 12 kinds of evaluation that can be integrated partially, and 3 kinds of evaluation that need to maintain the current evaluation system. Conclusion: In order to provide patient-centered quality medical services through reduction of burden due to the evaluation for medical institutions, it is necessary to deeply discuss the efficiency of evaluation integration and result utilization.

• Journal of Technology Innovation
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• v.12 no.1
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• pp.67-114
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• 2004

This study attempts to integrate causal model with competitiveness evaluation model, both of which have developed independently of each other, in connection with many studies on PMES (performance measurement and evaluation system) including the BSC (balanced scorecard) of Kaplan and Norton (1992, 1996). For this attempt, this study is composed of four analyses : First, this study develops a structural model for evaluating and diagnosing corporate ‘comprehensive’ competitiveness including quality competitiveness, derive CCI (comprehensive competitiveness index) and QCI (quality competitiveness index) ; Second, this study analyzes the determinants of quality competitiveness, the impacts of quality competitiveness, on product design and product reliability, and the impacts of product design and product reliability on quality competitiveness in the comprehensive competitiveness evaluation model of this study. Third, this study empirically identifies the positioning of product design in the quality competitiveness evaluation model of this study and the functional relationship between product design and other functions : product development, manufacturing, marketing, and marketing, and sales in the same comprehensive competitiveness evaluation model, estimate the determinants of product design and its impacts, thereby providing some empirical findings for the foundation of design management theory, and Fourth, this study identifies the positioning of product reliability in the same quality competitiveness evaluation model, estimate the reliability function and the functional relationship between product reliability and other dimensions of product quality, and tests the hypotheses on the causality of product reliability.

• Journal of Korean Society for Quality Management
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• v.30 no.2
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• pp.1-10
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• 2002

A performance evaluation model of an R&D module in the quality management system for M Company Is constructed using QFD. The company produces telecommunication devices and employs the performance evaluation model based on ISO 9000 family. However, the model has some problems, one of them is that all check items are regarded as equally important Customer requirements are gathered from internal customers and QFD is utilized to obtain weights for each check item.