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http://dx.doi.org/10.7469/JKSQM.2019.47.4.767

Derivation of Key Evaluation Indicators for Improving the Quality of Daycare Centers: Using the DEMATEL Technique  

Park, Youngsun (Division of Business Administration, Seokyeong University)
Publication Information
Journal of Korean Society for Quality Management / v.47, no.4, 2019 , pp. 767-781 More about this Journal
Abstract
Purpose: The purpose of this study is to derive key evaluation indicators to improve the quality of daycare centers by identifying the relationships among the 18 evaluation indicators of the daycare evaluation system using the DEMATEL technique. Methods: In this study, the questionnaires are completed by 17 daycare center directors who have received accreditation of daycare center. They are requested to consider the level of direct influence between two evaluation indicators. A DEMATEL analysis was conducted based on the survey results. Results: The result of the study shows that the most important indicators of daycare center quality are directors leadership, institutional operations and professionalism of staff. Among evaluation areas, educational childcare curriculum & interactions is affected by all areas, and staff area affect all areas. Conclusion: The evaluation areas and indicators of the daycare center are judged to be well-balanced. It is expected that the findings of the key evaluation indicators that should be prioritized among the evaluation indicators will be helpful to those preparing for the evaluation of the daycare center.
Keywords
DEMATEL; Quality of Daycare Center; Key Evaluation Indicator;
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Times Cited By KSCI : 3  (Citation Analysis)
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