• 제목/요약/키워드: quality difference

검색결과 7,751건 처리시간 0.036초

군수지원 분야 서비스품질 평가 및 재방문의도에 관한 연구 (A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support)

  • 우광호;심상렬
    • 품질경영학회지
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    • 제40권2호
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    • pp.145-155
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    • 2012
  • The purpose of this study is to suggest the direction of improving service quality in the defense logistics support. For this, this study compares and analyzes the perceived service quality between customer(using unit) and defense logistics support unit by using SERVPERF model. Supply, military meals, and maintenance are carrying out the mission as core function of defense logistics support and also encounter with customer. In this empirical analysis, the service quality is composed of four factors, and there are significant difference in perception level of service quality between them. Also, the relationship between factors of service quality and revisit intention shows significant difference statistically, and the customer orientation and responsiveness are key affecting factors on revisit intention.

119구급서비스 품질관리가 병원 전 심정지 환자의 생존율에 미치는 영향 (The Effectiveness of Quality Control of 119 Emergency Medical Services on Survival Rate of Cardiac Arrest Patients)

  • 정은경;윤형완
    • 보건의료산업학회지
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    • 제7권1호
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    • pp.21-34
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    • 2013
  • Hospitals in Korea are enforcing a quality control over 119Emergency Medical Services to increase the survival rate of Out of Hospital Cardiac arrest patients. This study is to analyze the factors that effect the survival rate of Out of hospital Cardiac arrest patients by comparing the results of before and after the quality control enforcement. Cardiac arrest patients can be assorted into pre-decision group and decision group. The study analyzed the survival factors which was based on the adequate use of 119 BLS and ACLS usage rates, response time of 119EMS, qualification of ambulance worker, number of EMS team members, and adequate use of AED according to ECG diagnosis. The analyzation was done over total 1,233 of Cardiac arrest patients from January 1, 2010 to December 31, 2011 After the enforcement of the quality control, the usage of Vital sign check and BLS showed a big difference. Especially, as the usage of ECG showed a significant difference, Shockable rhythm, which is the most important to Cardiac arrest patients, also showed a significant difference. After the enforcement of quality control, the performance of ACLS showed a significant difference in IV. The study showed 119 ambulance workers provided better service in Vital sign and BLS and ACLS after the enforcement of quality control. It is considered a 119 ambulance service effects the survival rate of Cardiac arrest patients. Therefore, it can increase the survival rate and it is necessary to continue a quality control.

품질개선 프로세스에서 통계적 차이와 실제적 동등성 모형의 유도 및 적용방안 (Derivation and Implementation of Statistical Difference and Practical Equivalence Models in the Quality Improvement Processes)

  • 최성운
    • 대한안전경영과학회지
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    • 제12권2호
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    • pp.217-223
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    • 2010
  • The research proposes the complementary methodology using integrated hypothesis testing and confidence interval models that can be identified the statistical difference and practical equivalence. The models developed in this study can be used in the quality improvement processes such as QC story 15 steps. For the expressions of CI4LSD(Confidence Interval for Least Significant Difference) and CI4TOST(Confidence Interval for Two One-Sided Tests) are simple, quality practioners can efficiently handle them. CI4TOST models as a complement can be applied when CI4LSD models are influenced by sample size and precision.

친구관계의 질에 영향을 주는 부/모애착과 자기역량지각 (Attachment to Fathers and Mothers and Self-Perceived Competence about Friendship Quality in Elementary School Children)

  • 홍성희;김경희
    • 아동학회지
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    • 제26권2호
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    • pp.225-242
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    • 2005
  • This study investigated the relations between children's self-perceived competence and friendship quality by grade, sex and father/mother attachment, and the relative importance of father/mother attachment and self-perceived competence on quality of children's friendships. There was a mean difference in self-perceived competence by grade and father/mother attachment. While both 3rd graders and 5th graders showed high levels of father/mother attachment and self-perceived competence, 5th graders showed higher self-perceived competence than 3rd graders. There was a mean difference in friendship quality by grade, sex and father/mother attachment : 5th graders showed higher friendship quality than the 3rd graders, and girls showed higher friendship quality then boys. In conclusion, children's friendship quality was influenced by father/mother attachment and social acceptance.

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수직적.수평적 차별화 시장에서의 서비스 요금전략 : 와이브로와 HSDPA 서비스를 중심으로 (Price Competition in Horizontal and Vertical Differentiation : Focusing on the WiBro and HSDPA)

  • 김도환
    • 경영과학
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    • 제26권3호
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    • pp.67-78
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    • 2009
  • In this paper, I analyze the mobile broadband services market characterized by vertical and horizontal differentiation. Vertical differentiation as service quality differentiation is based on the transmission speed of mobile internet service and horizontal differentiation as spatial differentiation is based on the service coverage. Theoretical explanations for the competitive price policy have been developed in the game context of WiBro which represent the high quality within the limited service coverage and HSDPA which represent relatively low quality with nation-wide service. When the WiBro has a mobile broadband service quality advantage and the difference in quality is sufficiently low, the price of WiBro with limited service coverage is relatively lower than that of HSDPA. This occurs because the advantage of WiBro's vertical service differentiation is offset by the disadvantage of horizontal differentiation. The difference in the quality of mobile internet service, however, is not too high, the price of WiBro is relatively higher than that of HSDPA. Moreover, when the service quality of WiBro is sufficiently high, the low quality HSDPA service faces no demand.

우리나라 제조기업과 서비스기업의 TQM 교육실태 비교연구 (A Comparative Study on Total Quality Management Education between Manufacturing and Service Companies in Korea)

  • 유한주
    • 품질경영학회지
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    • 제31권4호
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    • pp.55-63
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    • 2003
  • Total quality management (TQM) is regarded as a tool for improving the competitiveness not only for a manufacturing sector, but also for a service sector, The objective of this paper is to classify TQM education by management level, to identify how TQM education be implemented by the type of industry, to analyze the relationship of TQM education with business performance, and finally to analyze the difference between companies with ISO certification and those without ISO certification in terms of TQM education. The findings suggest that there was a significant difference between manufacturing and service sector in TQM education level. Also, the relationship of TQM education with business performance was partially correlated. Finally there was no significant difference between companies with ISO certification and those without ISO certification in terms of TQM education.

가정용 냉장고 소음 음질요소의 최소인지한계량 (Just noticeable difference of sound quality metrics for household refrigerator noise)

  • 유진;정충일;전진용
    • 한국소음진동공학회:학술대회논문집
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    • 한국소음진동공학회 2007년도 춘계학술대회논문집
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    • pp.137-140
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    • 2007
  • A prediction model for the sound quality of household refrigerator noise was proposed by investigating subjective and objective attributes of the noise [Jeon et al. (2007) Appl. Acoust.]. In the present study, the just noticeable difference (JND) of each sound quality metric - Zwicker's loudness, sharpness, roughness and fluctuation strength - which constitute the prediction model was investigated. Loudness of recorded sound samples from five refrigerators were varied according to constant intervals in sound pressure levels. Sharpness was also changed at 14-16 barks. Auditory experiments were conducted to discriminate the JNDs of loudness and sharpness by method of limit. The results indicated that JNDs of loudness and sharpness were 0.50 sone and 0.08 acum, respectively.

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Using the Writing Template provided by the Science Writing Heuristic (SWH) approach for Quality Arguments

  • Choi, Aeran
    • 한국과학교육학회지
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    • 제32권9호
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    • pp.1470-1488
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    • 2012
  • This study examined changes in the quality of written arguments produced by freshman students in general chemistry laboratory classes using the SWH approach over a semester; difference in the quality of written argument between the original writing template (year I) and the extended writing template (year II); and any difference between Total Argument and Holistic Argument scores. 140 writing samples from 14 students on the year I and 228 samples from 19 students on the year II were collected. Results indicated that despite fluctuations, the students were producing stronger argument by the end of semester compared to the beginning of the semester. Original SWH template group received significantly higher argument scores than extended SWH template group. For the most of year I laboratory investigations, there was no significant difference in the quality of argument between Total Argument and Holistic Argument scores. An implication of this study would be to provide opportunities for students to practice constructing arguments using the original SWH writing template including questions, claims, evidence, and reflection.

결혼 기대-실제 간의 상이성과 부부간 의사소통이 결혼초기 부부의 삶의 질에 미치는 영향 (The Influence of the Differences between Couple's Marital Expectation-Marital Realities and Couple Communication on Quality of Life)

  • 이은희;이지민
    • 가정과삶의질연구
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    • 제30권4호
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    • pp.25-35
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    • 2012
  • The purpose of this study is to find out influence the difference between expected marital life and actual martial life and communication between husband and wife have on their quality of life among couples who have less than 5 years of their married life. 276 questionnaires were used for 138 couples who have less than 5 years of marital life living in D city. Technical statistic analysis, t-test, correlation analysis, and regression analysis were conducted to analyze the data using SPSS WIN 18.0. The research results are as the followings. Verbal communication showed to have influence on husband's quality of life whereas difference between expected marital life and actual martial life as well as verbal communication have influence on wife's quality of life. Therefore, it is recommended that a program needs to be developed to promote efficient communication between husband and wife raising their quality of life and they should not expect unrealistic marital life and think about the meaning of marriage deeply before getting married.

농업 노동의 질적 차이를 반영한 감귤 생산 노동투입 효율성 비교 분석 -시장 임금차이를 기준으로- (A Comparison Analysis of the Labor Efficiency between Quality-Adjusted Labor and Quality-Unadjusted Labor in Jeju Mandarin Production -Based on the Difference in Market Wages-)

  • 이봉실;유영봉
    • 농촌지도와개발
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    • 제28권3호
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    • pp.153-165
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    • 2021
  • This study aims to analyze the difference in production elasticity based on the types of agricultural labor input regarding its qualitative difference in Jeju mandarin production. To estimate the production function of qualityadjusted labor, we have set up a Quality-Adjusted Index based on the market wage of the agricultural field. We have conducted a multiple regression analysis of the newly estimated labor inputs using the Ordinary Least Squares regression. Results show that the production efficiency of aggregate total labor hours (quality-unadjusted labor input) is overestimated compared to quality-adjusted labor with qualitative labor homogeneity. Moreover, by analyzing household labor and employment labor, we have observed that the marginal productivity of household labor exceeds that of employment labor. In conclusion, this study verifies that securing labor input homogeneity is crucial for analyzing agricultural labor hours' economic efficiency accurately.