• Journal of Engineering Education Research
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• v.21 no.3
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• pp.31-37
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• 2018

The purpose of this study is to develop a method to improve the quality of engineering education by using Kano's dualistic quality model and Timko's customer satisfaction coefficient. The results of the study are as follows. Firstly, the top priority for major education is improve 'smooth support of class medium' as an attractive and one-dimensional quality element, and 'use of various examples' and 'specialty improvement of major curriculum' as an one-dimensional quality element. Secondly, the top priority for general education is improve 'liberal education curriculum' as an attractive quality element 'use of various examples' as an one-dimensional quality element. Thirdly, the top priority for extra-curriculum is develop and provide 'study support program of student' and 'voluntary service'. Fourthly, the top priority for administrative service and facilities is improve 'increase of scholarship' and expand 'service of welfare facilities as dormitory and refectory' as an one-dimensional quality element.

• Journal of the Korean Society of Environmental Restoration Technology
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• v.24 no.4
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• pp.47-60
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• 2021

This study was conducted to classify quality attributes for quality elements of public service targeting Gochang Jayeonmadang and analyze their impact on resident satisfaction and dissatisfaction by each service quality element by using the Kano model and the customer satisfaction coefficient and dissatisfaction coefficient of Timko(1993). As a result of the study, all 20 quality elements of public service were classified as one-dimensional attributes. Since the Jayeonmadang project restores the damaged natural environment and restores the ecosystem, it is judged that satisfaction is proportionately satisfied as the natural environment has been restored and the ecosystem has been restored. According to Timko (1993)'s analysis of customer satisfaction coefficient, it is believed that the most effective way to improve residents' satisfaction is to carefully establish and implement maintenance plans and to create a good environment to ensure that plants have settled.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.79-84
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• 2006

Many Papers of Customer satisfaction are issued. Kana who have proposed 'Quality Dualism' for grasping of Customers' potential needs and Timko who have proposed 'Customer Satisfaction coefficient' that made up for the weak points of Kana' s model. But the model of Timko which have weak points as well that does not consider the indifferent Quality of the Kana's model. In this paper, I propose 'Total Customer Satisfaction coefficient' that made up for the weak points of Timko's Model also Kana's Model. And I have applied my method to the department store.

• Journal of Mechanical Science and Technology
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• v.14 no.5
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• pp.537-546
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• 2000

The heat transfer characteristics of refrigerant-oil mixture for horizontal in-tube evaporator have been investigated experimentally. A smooth copper tube and a micro-fin tube with nominal 9.5 mm outer diameter and 1500 mm length were tested. For the pure refrigerant flow, the dependence of the axial heat transfer coefficient on quality was weak in the smooth tube, but in the micro-fin tube, the coefficients were 3 to 10 times greater as quality increases. Oil addition to pure refrigerant in the smooth tube altered the flow pattern dramatically at low mass fluxes, with a resultant enhancement of the wetting area by vigorous foaming. The heat transfer coefficients of the mixture for low and medium qualities were increased at low mass fluxes. In the micro-fin tube, however, the addition of oil deteriorates the local heat transfer performance for most of the quality range, except for low quality. The micro-fin tube consequently loses its advantage of high heat transfer performance for an oil fraction of 5%. Results are presented as plots of local heat transfer coefficient versus quality.

• Journal of Information Technology Applications and Management
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• v.28 no.1
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• pp.95-110
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• 2021

This study aims to explore the Internet personal broadcasting quality factors that influence viewer satisfaction and dissatisfaction based on the motivation-hygiene theory. Specifically, the quality factors that affect viewer satisfaction of Internet personal broadcasting are derived from the perspectives of extrinsic (contents usefulness and media usability), intrinsic (emotional/cognitive/behavioral enjoyment and creator characteristics), and social motivation (visibility, subjective norm, image, sociality). The data of 200 respondents was used to analyze the relative impact of satisfaction and dissatisfaction with the Kano model, which assumes that viewer satisfaction at both functional and emotional levels varies over quality attributes. In the empirical analysis, the quality factors were classified into attractive, one-dimensional, must-be, and indifferent quality. In addition, it was found that the customer satisfaction coefficient was high in the order of uniqueness, differentiation, and visibility. On the other hand, as a result of applying the dissatisfaction coefficient, it was identified in the order of donation, content reliability, and creator responsiveness.

• Journal of Korean Society for Atmospheric Environment
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• v.31 no.4
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• pp.319-329
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• 2015

The characteristics of aerosol light extinction were investigated by comparing measured and calculated extinction coefficient to understand the contribution of air pollutants on visibility impairment for data during 4 months (Jan~ April), 2014. The integrated nephelometer and aethalometer system were installed to measure the scattering and absorption coefficients of aerosol as well as BAM 1020, MARGA, semi-continuous OCEC analyzer, and online-XRF to calculate the extinction coefficient. The IMPROVE_2005 equation was used to determine the contributions of different chemical components on visibility impairment in $PM_{2.5}$ and $PM_{10}$ due to highest correlation with measured data. Sulfate, nitrate, and organic mass by carbon (OMC) of fine aerosol were the major contributors affecting on visibility impairment. Total contributions to light extinction were calculated as $631.0Mm^{-1}$ for the worst-case and $64.4Mm^{-1}$ for the best-case. The concentrations of aerosol component for the worst-case were 38.4 times and 45.5 times larger than those of the best-case for $(NH_4)_2SO_4$ and $NH_4NO_3$, respectively. At lower visibility condition, in which extinction coefficient was higher than $400Mm^{-1}$, extinction coefficient varied according to the relative humidity variation regardless of $PM_{2.5}$.

• Proceedings of the Korean Society of Agricultural Engineers Conference
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• 1998.10a
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• pp.547-551
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• 1998

Reaeration coefficient is the physical absorption of oxygen from the atmosphere by water. It is the most important natural means by which a stream replaces the oxygen consumed in the biodegradation of organic wastes, and the rate constant describing this process is the reaeration coefficient, It. Reaeration coefficient is the dominant parameter affecting the use of water quality model. Therefore accurate estimation of the reaeration coefficient is essential for optimum water quality management. There is several method to estimate stream reaeration coefficient. In this study, it would be concluded that SI-peak method is of practical use when applied to small stream, and CRI method is adequate to large stream.

• Korean Journal of Computational Design and Engineering
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• v.13 no.3
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• pp.235-242
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• 2008

This paper proposes a method for improving the process plan quality by use of dimensional tolerances. Dimensioning and tolerancing plays a key role in manufacturing process plan because the final part must ensure conformance with the dimensions and tolerances in its drawing. As a first step for the improvement of process plan quality, two resultant tolerances in design and process plan should be compared each other, and so a tolerance chart is used for acquisition and comparison of the two tolerances. In addition to two kinds of design and manufacturing tolerances, operational sequences or paths for the resultant dimension and tolerance are additionally recognized for measuring the quality of process plan quantitatively. Rooted tree is applied to find the related paths for the manufacturing resultant tolerances. A quality coefficient is defined by the components of two tolerances and their relations, the paths related to manufacturing resultant tolerances and the difficulty of an operation. In order to improve the quality of manufacturing process plan, the paths that two kinds of tolerances are the same or different in the rooted tree are recognized respectively and a method for tolerance rearrangement is developed. A procedure for improving the quality is suggested by combining the coefficient and the tolerance rearrangement method. A case study is applied to illustrate the efficiency of improvement method.

• Journal of Korea Entertainment Industry Association
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• v.15 no.6
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• pp.71-80
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• 2021

This study is aimed at analyzing the characteristics of each service quality and the requirements of the customers followed by the classification of service quality factors of youth sports clubs by using Kano model. For this purpose, a survey was conducted by targeting on 257 subjects in 10 youth sports clubs in Seoul and Gyeonggi areas and for data processing, Microsoft Office Excel 2016 and SPSS 22.0 were used to carry out Frequency Analysis, Factor Analysis, Reliability Analysis, Kano model Quality Classification, Timko's Customer Satisfaction Coefficient, and the computation and analysis of Public-service Customer Satisfaction Index. The following shows the research findings. First, as a result of using Kano model to classify each item of the service quality factors of the youth sports club through Dualistic Quality Theory Attribution, one-dimensional quality elements resulted in all 22 items of service quality factors of youth sports club. Second, the customer satisfaction coefficient computation result showed that satisfaction coefficient appeared by the order of 'kind response of the instructor,'(0.81), 'attitude of the instructor'(0.80), 'systematic lecture program'(0.76), and 'variety of program)'(0.76) and dissatisfaction coefficient appeared by the order of 'clean and pleasant facility'(-0.79), 'attitude of the instructor'(-0.76), 'kind response of the instructor'(-0.76), 'convenience of parking facility'(-0.73), and 'promptness of business process'(-0.73). Third, the public-service customer satisfaction index placing appeared by the order of the 'attitude of the instructor', 'kind response of the instructor', 'clean and pleasant facility' and 'systematic lecture program'.

• Journal of Korea Port Economic Association
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• v.29 no.1
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• pp.1-22
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• 2013

Logistics service is one of the most frequently addressed competitive edges exercised by container terminals that face fierce competition. Many of researches have tried to assess the logistics service quality and attempted to propose the strategic ways to manage it. However, it has been known that quality is a multi-dimensional construct and not all quality attributes are viewed as equally important to customers. Each quality attribute has different implications for customer satisfaction. Timko (1993) has developed customer satisfaction (CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a service quality may influence customer satisfaction. This study attempted to identify the satisfying/dissatisfying quality factors using Kano model and CS coefficient. In so doing, several satisfying and dissatisfying quality attributes in logistics service quality were identified.