• 정보관리학회지
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• 제20권4호통권50호
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• pp.249-275
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• 2003

오늘날 정보화 사회에서 경쟁하는 기업들에 있어서 데이터품질 저하는 기업경쟁력 하락과 새로운 비용창출이라는 부정적인 영향요인으로써 작용하고 있다. 이러한 데이터품질 저하의 문제를 해결하기 위해 데이터품질에 대한 많은 선행연구들이 진행되어 왔으며, 데이터품질의 측면 중 결과적 이고 현상적인 품질개념인 데이터 값의 품질과 데이터서비스의 품질에 대해 주로 연구되어 왔다. 이에 반해 본 연구에서는 원인적인 데이터품질 개념인 데이터의 구조적 품질을 메타데이터 관리의 관점에서 연구하였으며, 이를 통해 평가와 개선을 위한 관리의 관점이 적용된 데이터품질관리 성숙도모델을 제시하였다. 또한 본 연구에서 제시한 데이터품질관리 성숙도모델의 타당성 검증을 위해 데이터품질 관리단계가 성숙될수록 데이터품질수준이 높아지게 된다는 것을 실증적으로 검증하였다.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.287-292
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• 1998

As business looks towards the $21^{\st}$ century, a long-term strategy that focuses on global sourcing will be the vital factor in whether companies win or lose. At the same time, with electronic components, it is important to ensure stable quality and reliability, together with other important parameters. In order to achieve this, creating an effective mechanism of failure analysis and database management for electronic components is essential. The authors introduce the actual mechanism employed by NEC and explain the ideas and insight they have obtained from their experience.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2007년도 춘계학술대회
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• pp.23-32
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• 2007

Most recently, the development and publication of the ordinance and the manual of policy qualify management is spreading the recognition of quality Control in the public sector. The purpose of this study is to introduce of the system quality Control for local government's policy. So we suggested lessons drew from case study(Daegu metropolitan city, Gumi city) on current introduction. To introduce the system quality Control for local government, we have to gain the sympathy of introduction, second prepare of inducement, last manage PQM flexibility.

• 한국경영과학회지
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• 제27권3호
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• pp.41-57
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• 2002

In this paper, I investigate the impact of quality management activities on the public sector within the framework of Malcolm Baldrige (MB) national qualify model. The Structural Equation Modeling approach has been employed to investigate the cross influences among the seven MB categories. This empirical study shows that a number of statistical hypotheses are significant. The leadership category is the most important driver among the quality management activities. This, in turn, implies that the main source in quality management is to foster a solid qualify oriented leadership system. Categories such as Information Analysis, Strategic Planning, Human Resource Development and Management, and Process Management are significantly related to the Customer Satisfaction category. In addition, leadership, Information Analysis, and Customer Satisfaction categories ere significantly influential to Management Performance.

• 경영과학
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• 제22권1호
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• pp.27-46
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• 2005

As the electronic commerce has grown dramatically, visiting the Internet shopping malls is accepted as one of our daily life. Despite many studies about user acceptance of the Internet shopping malls, it still remains unanswered how the Internet shopping mall's three quality factors such as system qualify, Information qualify, and service quality affect user trust, and eventually user acceptance of the mall. To investigate this issue, we propose a research model in which six external factors such as three qualify factors as well as self-efficacy, subjective norm, and trust have a significant impact on user's attitude and intention to use the mall. After garnering 244 valid questionnaires from users, we analyze them with structural equation modeling. Experiment results show that the Internet shopping mall's three quality factors such as system quality, information qualify, and service quality significantly Influence user trust for the mall, which in turn impacts user's perceived usefulness, attitude toward using the mall. Another external factors such as self-efficacy and subjective norm also influence user's perceived ease of use and perceived usefulness respectively, affecting user's attitude altogether. Implications and further research directions are presented.

• 한국정보통신학회논문지
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• 제13권2호
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• pp.321-329
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• 2009

기업에서 관리하여야 하는 데이터의 양이 급속히 증대함에 따라 데이터의 품질관리 문제가 대두되고 있다. 또한 데이터의 통합이 이루어지지 않아 중복관리, 저품질의 정보제공, 특정 데이터의 누락 등의 문제가 발생하고 있어 본 연구에서는 메타데이터를 활용한 데이터 품질관리 방안을 모색한다. 이를 위해 메타데이터의 의의 및 다양한 메타데이터 관리 현황을 분석하고, 실무자와의 인터뷰를 통해 컨테이너터미널을 대상으로 메타데이터 관리 방안을 제시하였다. 주요 연구 내용은 A사의 메타데이터 관리를 위해 데이터 표준화 과정을 수행하였으며, 제약 조건 및 조정 사항 등을 메타데이터 레파지토리에 반영하였다. 본 연구의 공헌도는 제시된 관리 방안을 통해 A사의 데이터 품질 문제를 개선할 수 있다는 것과 해당 도메인을 대상으로 메타데이터 관리 방안을 적용하였다는데 있다. 본 연구의 한계점은 관리 방안이 일부분의 업무에만 적용되었다는 점이며, 향후 기업과 기업간의 통합을 위한 메타데이터 관리 방안에 대한 연구가 필요하다.

• 한국건설관리학회논문집
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• 제3권3호
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• pp.75-83
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• 2002

1997년 건설교통부는 건설기술관리법 개정을 통해 국내 품질관리체계를 정립하였다. 개정된 법제도하에서는 발주자가 건설공사비에 품질관리비용을 계상하여야 한다. 그러나 국내 법제도 및 관련규정들 간에 품질관리원의 역할 책임 등에 다소 차이가 있어 비용계상의 대상업무 범위가 불분명한 실정이며, 이로 인하여 규정된 업무를 수행하기 위한 비용 계상에도 어려움이 있다. 이러한 어려움을 해결하기 위하여 본 연구에서는 국내법에서 요구하고 있는 품질관리원의 역할을 해석하고, 이러한 해석을 바탕으로 품질관리비 산출기준(안)을 제시하였다.

• 한국경영과학회지
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• 제31권3호
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• pp.127-143
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• 2006

While e-learners' satisfaction would be determined by qualify of e-learning environment including learning management systems, learning contents and interactions, the influence of quality on satisfaction can be changed by e-learners' self-regulated efficacy The objective of this study is to show difference of the relationship between qualify and satisfaction In e-learning by self-regulated efficacy. For this purpose, we propose a research model which consists of five quality factors in e-learning as explaining variables, satisfaction as a result variable and self-regulated efficacy as a control variable. For empirical test of this model, the sample is collected from e-learning classes in a college and divided into two groups by self-regulated efficacy in order to analyze the effects of control variable. By multi-group analysis, we show two groups are different from each other in the relationship between quality and satisfaction of e-learning environment.

• 복식
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• 제55권2호
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• pp.105-115
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• 2005

The purposes of this study were to identify the service quality, quality of relationship, and relationship continuity intention of rental clothing store. Questionnaires developed by researcher were collected from 212 consumers who experienced rental clothing. Data was analysed by use of factor analysis, path analysis, and covariance structure analysis. The results were; 1. Factors of service quality of clothing rental store were tangibility & promotion, shop assistant & store atmosphere, customer empathy, customer reliability strategy, customer management, and customer convenience. And factors of relationship quality were satisfaction, trust, emotional involvement, and calculational involvement, and factors of relationship continuity intention were longitudinal relationship propensity & word-of-mouth and rerental intention. 2. Service quality of rental store affected significantly on relationship quality, and relationship quality affected significantly on relationship continuity intention. And service qualify of rental store affected significantly on relationship continuity intention through relationship qualify.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.92-101
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• 1998

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers, service firms need to build an effective and ongoing service qualify information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. Accordingly, the purpose of the present study is twofold. 1. How to get the information on the service quality. 2. How to build a SQIS. An analysis is conducted of SQIS into input, process and output staging. One of numerous examples from financial service-sector firms is given to show SQIS can be developed to improve service qualify. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.