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A Empirical Study on the Development of Quality Management used MB Model in Public Sector： Focused on Autonomy Administration  

김계수 (세명대학교 경상학부)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.27, no.3, 2002 , pp. 41-57 More about this Journal
Abstract
In this paper, I investigate the impact of quality management activities on the public sector within the framework of Malcolm Baldrige (MB) national qualify model. The Structural Equation Modeling approach has been employed to investigate the cross influences among the seven MB categories. This empirical study shows that a number of statistical hypotheses are significant. The leadership category is the most important driver among the quality management activities. This, in turn, implies that the main source in quality management is to foster a solid qualify oriented leadership system. Categories such as Information Analysis, Strategic Planning, Human Resource Development and Management, and Process Management are significantly related to the Customer Satisfaction category. In addition, leadership, Information Analysis, and Customer Satisfaction categories ere significantly influential to Management Performance.
Keywords
MB Model; Structural Equation Modeling; Leadership;
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