• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.92-101
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• 1998

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers, service firms need to build an effective and ongoing service qualify information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. Accordingly, the purpose of the present study is twofold. 1. How to get the information on the service quality. 2. How to build a SQIS. An analysis is conducted of SQIS into input, process and output staging. One of numerous examples from financial service-sector firms is given to show SQIS can be developed to improve service qualify. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

• Journal of the Korean Society for Nondestructive Testing
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• v.23 no.5
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• pp.497-519
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• 2003

Science and technology is an essential ingredient of the progress in modern society. Measurements enable action and actions enable results. Non-Destructive Evaluation (NDE) - the science and technology of measurements without affecting the Properties and performance of the test object is an interdisciplinary domain area of high significance far ensuring quality, productivity and safety thus enabling better qualify of lift to the inhabitants on this planet. The test object can be material, component, plant, earth, environment etc. Total qualify management, total productivity management, concurrent engineering and many other essential ingredients of success in plant engineering and manufacturing industry are dependent on NDE far success and good returns on investments.

• Journal of the Korean Operations Research and Management Science Society
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• v.31 no.3
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• pp.127-143
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• 2006

While e-learners' satisfaction would be determined by qualify of e-learning environment including learning management systems, learning contents and interactions, the influence of quality on satisfaction can be changed by e-learners' self-regulated efficacy The objective of this study is to show difference of the relationship between qualify and satisfaction In e-learning by self-regulated efficacy. For this purpose, we propose a research model which consists of five quality factors in e-learning as explaining variables, satisfaction as a result variable and self-regulated efficacy as a control variable. For empirical test of this model, the sample is collected from e-learning classes in a college and divided into two groups by self-regulated efficacy in order to analyze the effects of control variable. By multi-group analysis, we show two groups are different from each other in the relationship between quality and satisfaction of e-learning environment.

• Proceedings of the Korea Concrete Institute Conference
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• 2001.11a
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• pp.803-808
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• 2001

Mathematical basis of interpretation of data from nondestructive evaluation (NDE) methods in bridge inspection is presented. In bridge inspection with NDE methods, NDE data are not assessments. NDE data must be interpreted as condition of element. Interpretation is then assessment. Correct assessments of conditions of bridge elements depend on the accuracy and variability in test data as well as on the uncertainty of correlations between attributes (what is measured) and conditions (what is sought in the inspection). Inaccuracy and variability in test data defines the qualify or NDE test. The qualify or test itself is important, but in view of condition assessment, the significance of uncertainty in correlations of attributes and conditions must be combined. NDE methods that are accurate in their measurements may still be found to be poor methods if attributes are uncertain indicators of condition of bridge elements. This paper reports mathematical presentation of inaccuracy and variability in test data and of uncertainty in correlation of attributes to element conditions with three examples of NDE methods.

• Journal of Applied Tourism Food and Beverage Management and Research
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• v.7
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• pp.41-59
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• 1997

After the industrial revolution, we have changed whole life-styles. This trend has brought a change in our eating style. Nowadays, the great number of people go out to eat-even three meals a day. As a result, the growth rate of food service industry increases day by day. Some restaurants are managed by the large scale company and others by the small scale ownership. Though developed countries are in the maturity step of the product life cycle in this field, we are in the growth step. We will hold the in 2002. A lot of tourists and the press will rush to Korea. They must have their meals at the restuarant. Therefore, we need more practice to satisfy them and to lead to successful management in this field. Also, we need an evaluation to qualify each business so that our food service industry does not decline compared to other country's. This study is trying to find how to evaluate and qualify each business in the various areas: service, the quality of food, the mood of the restaurant and so on. In addition, it includes the restaurant rating form.

• Journal of the Korean Operations Research and Management Science Society
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• v.32 no.2
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• pp.149-162
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• 2007

In the era of the internet and ubiquitous computing, IS users are still facing a variety of threats. Therefore, a need of more tightened information security service increases unprecedentedly. In this sense, this study is aimed at proposing a new research model in which IT assets (i.e., network, system, and information influence) Security and Information Security Service (i.e., confidentiality, integrity, nonrepudiation, authentication) affect information security quality positively, leading to users' satisfaction eventually. To prove the validity of the proposed research model, PLS analysis is applied with valid 177 questionnaires. Results reveal that both IT assets Security and Information Security Service influence informations security qualify positively, and user satisfaction as well. From the results, it can be concluded that Korean government's recent orchestrated efforts to boost the IT assets Security and Information Security Service helped great improve the information security quality and user satisfaction.

• Journal of the Korean Operations Research and Management Science Society
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• v.27 no.3
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• pp.41-57
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• 2002

In this paper, I investigate the impact of quality management activities on the public sector within the framework of Malcolm Baldrige (MB) national qualify model. The Structural Equation Modeling approach has been employed to investigate the cross influences among the seven MB categories. This empirical study shows that a number of statistical hypotheses are significant. The leadership category is the most important driver among the quality management activities. This, in turn, implies that the main source in quality management is to foster a solid qualify oriented leadership system. Categories such as Information Analysis, Strategic Planning, Human Resource Development and Management, and Process Management are significantly related to the Customer Satisfaction category. In addition, leadership, Information Analysis, and Customer Satisfaction categories ere significantly influential to Management Performance.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.12 no.20
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• pp.33-38
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• 1989

In order to achieve the most suitable designing of shoemaking, the structure of shoemaking is described in this study by inquiring into structural and functional effects given by shoes to human feet. Also, the role of insole that is an essential portion in view of function in shoemaking is described and. for the improvement of quality the fact that selection of material of insole has an effect to quality is substantiated through experiments of adhesive tensile and absorption percentage. Though identification of the qualify of insole with the naked eyes is impossible because it is inserted between the internal layers of a shoe. It is not only an essential portion for the improvement of the quality of shoemaking but it gives an essential effect to the sanitation and health of human body(feet) when insole of lower qualify is used. In view of these the improvement and enhancement of the quality of home-made material of insole are earnestly required.

• Journal of Korean Society for Quality Management
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• v.37 no.1
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• pp.56-68
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• 2009

A measure for service quality of university dormitory is developed to gain a better understanding of the quality issues that impact on students' experiences and to improve service quality. Literature survey, thorough discussion with staff members and a pilot test are utilized to elicit attributes of service quality. Factor analysis is used to group the service quality attributes into dimensions. The resulting measure is consisted of 6 dimensions; competence, attitude, facility, amenity, security and discipline. Importance-performance analysis is utilized to verify which factors to be focused on with high Priority to improve dormitory service.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.17 no.32
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• pp.43-52
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• 1994

This study was aimed at reviewing the conceptual framework characterized in the Total Quality Control and the Total Quality Management. It has been observed in recent years that the term TQC and TQM tend tn be used interchangeably without paying much attention to whether the two concepts have identical meaning, or they are as similar as can be applied indiscriminately to the same objectives in handling quality issues. To distinguish between the two, this study relied on reviewing qualify definitions, techniques frequently resorted to, and the main themes implied by each of them. It was concluded that they differ in terms of both techniques and themes, and are not to be applied interchangeably to the handling of the same qualify objectives and problems.