• Journal of Venture Innovation
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• v.7 no.2
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• pp.197-216
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• 2024

With the activation of non-face-to-face services, the use of delivery service platforms has been increasing. At this juncture, this study empirically analyzed the impact of customer experience on customer satisfaction and customer loyalty in the context of delivery service platforms. Specifically, the study segmented customer experience into four sub-factors: product experience, moments of truth, outcome focus, and peace of mind, and analyzed their individual impacts on customer satisfaction and customer loyalty. The independent variables, representing customer experience, were divided into the aforementioned four sub-factors. The mediating variable was customer satisfaction, and the dependent variables were repurchase intention and recommendation intention. A survey was conducted with customers who have used delivery service platforms, and 300 valid responses were utilized for the analysis. The empirical results are as follows: all four sub factors - product experience, moments of truth, outcome focus, and peace of mind - significantly and positively influenced satisfaction with the delivery service platform. Among these, peace of mind had the most substantial impact. Additionally, customer satisfaction was found to mediate the relationships between product experience, moments of truth, outcome focus, peace of mind, and both repurchase intention and recommendation intention. This study is academically significant as it segments and examines customer experience into four distinct factors. Practically, it highlights the importance of providing peace of mind to reassure customers as the most crucial factor in enhancing their satisfaction and loyalty.

• Communications for Statistical Applications and Methods
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• v.1 no.1
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• pp.81-86
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• 1994

A Chi-square approximation to the distribution of product of independent Beta variates denoted by U is developed. The distribution is commonly used as a test criterion for the general linear hypothesis about the multivariate linear models. The approximation is obtained by fitting a logarithmic function of U to a Chi-square variate in terms of the first three moments. It is compared with the well known approximations due to Box(1949), Rao(1948), and Mudholkar and Trivedi(1980). It is found that the Chi-square approximation compares favorably with the other three approximations.

• Journal of the Korean Data and Information Science Society
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• v.10 no.2
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• pp.299-311
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• 1999

In this paper the single and product moments of order statistics of the doubly truncated Rayleigh distribution are studied. Some recurrence relations of order statistics are derived. Using order statistics, also characterization of the Rayleigh distribution are derived.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.34 no.11
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• pp.1691-1696
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• 2010

The efforts of reflecting the system's uncertainties in design step have been made and robust optimization or reliabilitybased design optimization are examples of the most famous methodologies. The statistical moments of a performance function and the constraints corresponding to probability conditions are involved in the formulation of these methodologies. Therefore, it is essential to effectively and accurately calculate them. The sensitivities of these methodologies have to be determined when nonlinear programming is utilized during the optimization process. The sensitivity of statistical moments and probability constraints is expressed in the integral form and limited to the normal random variable; we aim to expand the sensitivity formulation to nonnormal variables. Additional functional calculation will not be required when statistical moments and failure or satisfaction probabilities are already obtained at a design point. On the other hand, the accuracy of the sensitivity results could be worse than that of the moments because the target function is expressed as a product of the performance function and the explicit functions derived from probability density functions.

• Journal of applied mathematics & informatics
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• v.35 no.5_6
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• pp.477-493
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• 2017

The dual generalized order statistics is a unified model which contains the well known decreasingly ordered random variables like order statistics and lower record values. With this definition we give simple expressions for single and product moments of dual generalized order statistics from Dagum distribution. The results for order statistics and lower records are deduced from the relations derived and some computational works are also carried out. Further, a characterizing result of this distribution on using the conditional moment of the dual generalized order statistics is discussed. These recurrence relations enable computation of the means, variances and covariances of all order statistics for all sample sizes in a simple and efficient manner. By using these relations, we tabulate the means, variances, skewness and kurtosis of order statistics and record values of the Dagum distribution.

• Journal of applied mathematics & informatics
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• v.26 no.5_6
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• pp.973-981
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• 2008

In this paper we focus on a type of Unimodular polynomial pair used for digital systems and present some new properties of them which lead us to estimation of their autocorrelation coefficients and the moments of a Rudin-Shapiro polynomial product. Some new results on the Rudin-shapiro sequences will be presented in the last section. Main Facts: For positive integers M and n with $M\;<\;2^n$ - 1, consider the $2^n$ - M numbers ${\epsilon}_k$ ($M\;{\leq}\;k\;{\leq}\;2^n$ - 1) which form a collection of Rudin-Shapiro coefficients. We verify that $|{\sum}_{k=M}^{2^{n-1}}\;{{\epsilon}_k}e^{ikt}|$ is dominated by $(2+\sqrt{2})\;\sqrt {2^n-M}-{\sqrt{2}}$.

• Proceedings of the Korean Society of Machine Tool Engineers Conference
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• 2003.10a
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• pp.164-169
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• 2003

The purpose of this study is to develop a practical image inspect ion system that could recognize it correctly, endowing flexibility to the productive field, although the same object for work will be changed in the size and rotated. In this experiment, it selected a fighter, rotating the direction from 30$^{\circ}$ to 45 simultaneously while changing the size from 1/4 to 1/16, as an object inspection without using another hardware for exclusive image processing. The invariant moments, Hu has suggested, was used as feature vector moment descriptor. As a result of the experiment, the image inspect ion system developed from this research was operated in real-time regardless of the chance of size and rotation for the object inspection, and it maintained the correspondent rates steadily above from 94％ to 96％. Accordingly, it is considered as the flexibility can be considerably endowed to the factory automat ion when the image inspect ion system developed from this research is applied to the product ive field.

• Communications for Statistical Applications and Methods
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• v.14 no.3
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• pp.583-592
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• 2007

Given the moments of a symmetric random variable, its density and distribution functions can be accurately approximated by making use of the algorithm proposed in this paper. This algorithm is specially designed for approximating symmetric distributions and comprises of four phases. This approach is essentially based on the transformation of variable technique and moment-based density approximants expressed in terms of the product of an appropriate initial approximant and a polynomial adjustment. Probabilistic quantities such as percentage points and percentiles can also be accurately determined from approximation of the corresponding distribution functions. This algorithm is not only conceptually simple but also easy to implement. As illustrated by the first two numerical examples, the density functions so obtained are in good agreement with the exact values. Moreover, the proposed approximation algorithm can provide the more accurate quantities than direct approximation as shown in the last example.

• Journal of Korean Society for Quality Management
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• v.43 no.1
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• pp.57-66
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• 2015

Purpose: The purpose of this study is to apply the constrained Bayesian estimation methodology for product quality control process and prove the effectiveness of the product management by comparing with the well-known Bayes estimator through data performance result. Methods: The Bayes and constrained Bayes estimators were produced based on the theoretical background and for confirming the effectiveness of suggested application, the deviation index was defined and calculated for the comparison. Results: The statistical analysis result shows that applying the suggested estimation methodology, that is, constrained Bayes estimator improves the effectiveness of the index with regard to reduce the error by matching the first two empirical moments. Conclusion: Considering the advanced Bayesian approaches such as constrained Bayes estimation for the product quality control process, the newly defined deviation index reduces the error for estimating the parameter histogram which is reflected both location and deviation parameters and furthermore various Bayesian perspective approaches seems to be meaningful for managing the product quality control process.

• Journal of the Korean Statistical Society
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• v.25 no.3
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• pp.393-406
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• 1996

We obtain the general moment of non-central Wishart distribu-tion, using the J-th moment of a matrix quadratic form and the 2J-th moment of the matrix normal distribution. As an example, the second moment and kurtosis of non-central Wishart distribution are also investigated.