• 제목/요약/키워드: positive interaction

검색결과 1,844건 처리시간 0.034초

서비스 이익 사슬 모델을 활용한 친환경 자동차 정비 서비스품질, 고객만족, 장기지향성 간의 관계에 대한 연구: 내부 및 외부 고객 간 비교를 중심으로 (A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers)

  • 황정엽;박찬권;김채복
    • 산업경영시스템학회지
    • /
    • 제46권2호
    • /
    • pp.82-101
    • /
    • 2023
  • This study is to identify the maintenance service quality of eco-friendly cars, which are rapidly increasing recently. Research is conducted by synthesizing research from the perspectives of internal employees and external customers by using the service profit chain model. Specifically, it is to study the overall structural relationship between internal customer satisfaction, physical quality, interaction quality, outcome quality, external customer satisfaction and long-term orientation. For the study, 202 questionnaires were collected from internal employees and 204 questionnaires from external customers. The results of testing the research hypotheses targeting the internal employee group are as follows. As a result of testing hypothesis 1, internal customer satisfaction has a significant positive (+) effect on physical quality and interaction quality. As a result of testing hypothesis 2, the service quality of eco-friendly car maintenance has a significant positive (+) effect on each other. As a result of testing hypothesis 3, physical quality and outcome quality have a significant positive (+) effect on external customer satisfaction. The results of testing the research hypotheses targeting an external customer group are as follows. As a result of testing hypothesis 2, in the relationship between eco-friendly car maintenance service quality, physical quality has a significant positive (+) effect on interaction quality, and interaction quality has a significant positive (+) effect on outcome quality. As a result of testing hypothesis 3, interaction quality and outcome quality have a significant positive (+) effect on external customer satisfaction. As a result of testing Hypothesis 4, external customer satisfaction has a significant positive (+) effect only on intention to reuse. Finally, as a result of examining the difference in perception between the internal employee group and the external customer group in eco-friendly car maintenance service quality and external customer satisfaction, it was verified that there was a significant difference only in outcome quality and external customer satisfaction.

Biological Network Evolution Hypothesis Applied to Protein Structural Interactome

  • Bolser, Dan M.;Park, Jong Hwa
    • Genomics & Informatics
    • /
    • 제1권1호
    • /
    • pp.7-19
    • /
    • 2003
  • The latest measure of the relative evolutionary age of protein structure families was applied (based on taxonomic diversity) using the protein structural interactome map (PSIMAP). It confirms that, in general, protein domains, which are hubs in this interaction network, are older than protein domains with fewer interaction partners. We apply a hypothesis of 'biological network evolution' to explain the positive correlation between interaction and age. It agrees to the previous suggestions that proteins have acquired an increasing number of interaction partners over time via the stepwise addition of new interactions. This hypothesis is shown to be consistent with the scale-free interaction network topologies proposed by other groups. Closely co-evolved structural interaction and the dynamics of network evolution are used to explain the highly conserved core of protein interaction pathways, which exist across all divisions of life.

기질과 교사와의 관계가 또래상호작용에 미치는 영향 (Effects of Preschoolers' Temperament and Relationships with Teachers on their Peer Interaction)

  • 신혜진;신나리
    • 한국보육지원학회지
    • /
    • 제10권3호
    • /
    • pp.47-68
    • /
    • 2014
  • 본 연구에서는 유아의 기질 및 교사와의 관계가 또래상호작용에 미치는 영향을 밝히고, 기질의 영향력을 교사-유아 간 관계가 조절하는지 살펴보았다. 이를 위해 경기도 소재 사립유치원에 재원중인 만 4, 5세 유아 326명의 어머니와 교사를 대상으로 설문조사를 실시하였으며, 위계적 회귀분석을 사용하여 기질과 교사-유아 관계의 주효과와 상호작용효과를 살펴보았다. 그 결과 유아의 긍정적 또래상호작용에는 교사-유아 간 관계의 주효과와 교사-유아 간 관계 및 정서성 간의 상호작용효과가 발견되어, 교사-유아 간 관계가 유아의 정서성을 조절하는 것으로 나타났다. 한편, 유아의 부정적 또래상호작용에는 유아의 정서성과 활동성 및 교사-유아 간 친밀 및 갈등 관계의 주효과만이 나타났다. 이로써, 또래와의 긍정적인 상호작용을 증진시키고 부정적인 상호작용을 감소시키기 위해서는 교사의 역할이 매우 중요한 반면, 유아의 기질은 부정적인 상호작용에 제한적으로 영향을 미치는 것으로 나타났다.

Evaluate Students' Interaction and Happiness in Distance Learning Among Students with Learning-Difficulties During Covid-19 Pandemic

  • Almaleki, Deyab A.
    • International Journal of Computer Science & Network Security
    • /
    • 제21권11호
    • /
    • pp.119-130
    • /
    • 2021
  • This study aimed at Evaluate Students' Interaction and Happiness in Distance Learning Among Students with Learning-Difficulties, by identifying the level of students' interaction in distance education and differences between them, as well as its impact on their happiness to learn. To achieve the aim of the study, two scales were designed for this purpose and were applied to a sample consisting of (310) individuals. The results showed that the level of students' interaction through the e-learning platform was at a high level. The results also showed that there was no statistically significant difference between the mean scores of males and females in the scale of students' interaction through the e-learning platform. There was no statistically significant difference between them in their happiness for distance learning via the online platform. There were also no statistically significant differences related to the grade variable in the level of interaction through the electronic platform and in the happiness to learn, while there was a positive statistically significant effect of interaction through the electronic platform on students' happiness to learn.

커뮤니케이션 플랫폼의 상호작용이 동일시와 추천 의도에 미치는 영향 (Research on the Influence of Interaction, Identification and Recommendation of Entertainment Communication Platform)

  • 조이단;최명길
    • 한국엔터테인먼트산업학회논문지
    • /
    • 제15권6호
    • /
    • pp.23-33
    • /
    • 2021
  • 코로나19의 영향이 장기화되면서 오프라인 활동은 중단되었고 온라인 소통이 더욱 큰 비중을 차지하게 되었다. 한류와 인터넷 정보 기술의 비약적인 발전과 함께 다양한 엔터테인먼트 커뮤니케이션 플랫폼이 탄생했다. 팬들은 플랫폼을 통해 스타 및 다른 팬들과 소통하고 정보를 공유할 수 있게 되었다. 이러한 방식은 엔터테인먼트 커뮤니케이션 플랫폼에 대한 사용자의 가치 지각을 향상하고 공감을 자아내며, 플랫폼 추천 의도를 강화할 수 있다. 본 연구는 설문조사를 통해 엔터테인먼트 커뮤니케이션 플랫폼 내 사용자 간의 상호작용, 동일시와 추천 의도의 영향에 대해 실증분석을 실시하였다. 연구 결과는 다음과 같다. 첫째, 팬과 콘텐츠 상호작용은 심리 동일시와 행위 동일시에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 팬과 팬의 상호작용은 심리 동일시와 행위 동일시에 영향을 미치지 않는 것으로 나타났다. 셋째, 팬과 스타의 상호작용은 심리 동일시와 행위 동일시에 긍정적인 영향을 미치는 것으로 나타났다. 넷째, 심리 동일시와 행위 동일시는 커뮤니티 구성원의 추천 의도에 긍정적인 영향을 미치며, 행위 동일시는 심리 동일시와 추천 의도의 관계 중에서 부분 매개효과가 있는 것으로 나타났다. 이상의 분석 결과를 토대로 연구의 시사점과 한계점 및 향후 연구방향을 제시하였다.

직무역량, 셀프리더십, 조직문화가 직무성과에 미치는 영향: 농협조직을 중심으로 (The Impacts of Job Competency, Self-leadership and Organizational Culture on Job Performance: Focused on Agricultural Cooperative Federation)

  • 황재원;박경미
    • 디지털융복합연구
    • /
    • 제12권1호
    • /
    • pp.193-207
    • /
    • 2014
  • 본 연구는 직무성과에 영향을 미치는 주요 요인으로 직무역량, 셀프리더십, 조직문화를 제시하고, 이들 요인들 간의 상호작용이 직무성과에 미치는 영향에 대해 살펴보고 있다. 실증분석 결과에 따르면, 직무역량과 셀프리더십은 직무성과에 긍정적인 영향을 미치는 반면, 조직문화는 유의한 영향을 미치지 않는 것으로 확인되었다. 또한 셀프리더십과 조직문화의 상호작용은 직무성과에 긍정적인 영향을 미치지만, 직무역량과 셀프리더십, 직무역량과 조직문화의 상호작용은 유의한 영향을 미치지 않았다. 마지막으로 세 변수들 간의 상호작용은 직무성과에 긍정적인 영향을 미치는 것으로 나타났다. 이와 같이 본 연구는 직무역량, 셀프리더십, 조직문화가 직무성과에 미치는 개별적인 영향을 분석함으로써 기존 논의의 타당성을 재검토하는 한편, 변수들 간의 상호작용 효과에 대한 분석을 통해 이제까지 개별적으로 이루어졌던 논의들 간의 통합을 추구했다는 점에서 의의를 찾을 수 있다.

간호학생들의 에이즈 환자 간호의도에 영향을 미치는 요인 (A Study for Investigating Predictors of AIDS and Patients Care Intention Among Nursing Students)

  • 이종경
    • 대한간호학회지
    • /
    • 제31권2호
    • /
    • pp.292-303
    • /
    • 2001
  • The purpose of the study was to find out the level of knowledge, attitude, subjective norm, social interaction, and behavioral intention of nursing students regarding AIDS. It also identified factors that predict behavioral intentions and to provide care for patients with AIDS using Theory of Reasoned Action. The subjects consisted of 117 nursing students at three universities. Data was collected with self reporting in a questionnaire of with 67 items. Data was analyzed by an SPSS pc+ program. The results were as follows; 1. The mean age of the subjects was 20.98 years. The mean score for HIV/AIDS knowledge was 24.444 out of 32. Mostly Korean students were quite knowledgeable about the basic facts and symptoms of AIDS but confused about the made of transmission such as public toilets, prevention methods, and especially infection control. 2. This study found that social interaction, attitudes and subjective norms of Korean nursing students explained the intention to care for AIDS patients. The students who had a more positive attitude toward caring for AIDS patients and those who perceived more support from their significant others for caring the AIDS patients reported a more positive intention to care for AIDS patients. 3. In stepwise multiple regression analysis, 47.58% of the variance in AIDS patient care intention was accounted for by social interaction (33.41%), attitude (9.1%), and subjective norm (5.0 %). According to the finding of this study, and social interaction are the most significant predictors of intentions. Therefore it can be suggested that a HIV/AIDS prevention program should focus on transmission modes and prevention methods, especially in infection control. AIDS education efforts aimed at nursing students should place greater emphasis on correcting these kinds of misconceptions. Nursing intenvention for reducing fear of contagion, improving perception of social interaction, fostering positive attitudes and increasing intention to care for AIDS patients should be provided for nursing students. They also recommended that nursing students be adequately prepared to care for AIDS patients because of the increasing probability that they will encounter AIDS patients. Therefore it is important that education about HIV/AIDS should be incorporated within current undergraduate curriculum.

  • PDF

페이스북 이용자의 자존감, 삶의 만족도, 성별의 차이가 자아표현 동기 및 사회교류 동기에 미치는 영향 (Effects of Self-Esteem, Life Satisfaction and Gender on the Self-Presentation and Social Interaction Motivations for Facebook Use)

  • 조미혜;전수현;최은경
    • 한국콘텐츠학회논문지
    • /
    • 제14권9호
    • /
    • pp.513-528
    • /
    • 2014
  • 본 연구는 페이스북 이용자의 신호욕구(Sign Needs)를 자아표현(진정한 자아표현, 이상적 자아표현)동기와 사회교류(사회적 연결느낌, 사회적 인정획득)동기로 구분한 후, 이용자의 자존감, 삶의 만족도 그리고 성별의 차이가 각 동기에 미치는 영향을 조사하였다. 성별의 조절효과 유의성이 제시되어 그룹별로 살펴본 결과, 남성에게는 자존감과 자아표현의 역(-)의 관계가 여성에게는 자존감과 사회교류의 정(+)의 관계가 제시되었다. 또한 남성에게는 삶의 만족도와 자아표현의 정(+)의 관계가 여성에게는 삶의 만족도와 진정한 자아표현만 정(+)의 관계가 제시되었다. 본 연구 결과를 토대로, 실무적 시사점과 본 연구의 제한점 및 추후연구 방향을 논의하였다.

아동의 사회적 유능성에 영향을 미치는 정서성, 대인간 문제 해결 전략 및 어머니 행동 (Effects of Emotionality, Interpersonal Problem Solving Strategies, and Maternal Behaviors on Children's Social Competence)

  • 권연희;박경자
    • 아동학회지
    • /
    • 제24권3호
    • /
    • pp.27-44
    • /
    • 2003
  • This study examined effects of children's emotionality, interpersonal problem solving strategies, and maternal behaviors during mother-child interaction on children's social competence as rated by teachers. Data were analyzed separately for boys and girls. A total of 102 children(60 boys, 42 girls; aged 5-6) and their mothers were studied. Children's positive and negative emotionality were related to their social competence. Positive solving strategies were positively related to boy's social competence; negative solving strategies had negative to both boy's and girl's social competence. Mother's negative affect related negatively to boy's social competence and mother's sensitivity/guidance related positively to girl's social competence. When children's emotionality and interpersonal problem solving strategies were controlled, maternal behaviors during mother-child interaction did not contribute to children's social competence.

  • PDF