• 한국산학기술학회논문지
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• 제16권2호
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• pp.1273-1283
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• 2015

본 연구는 임상간호사를 대상으로 감정노동, 긍정자원 및 직무소진의 수준을 확인하고 이들의 관계를 파악하기 위하여 시도되었다. 연구 대상자는 서울소재 일 공립병원에 근무하는 간호사 217명이며, 자료수집은 2014년 10월 6일 부터 10월 30일 까지 실시하였다. 수집된 자료는 PASW statistics 18.0 프로그램을 이용하여 전산통계 처리하였으며, 빈도, 백분율, 평균, 표준편차, t-test, ANOVA 및 사후검증, Pearson's correlation으로 분석하였다. 감정노동은 5점 중 평균 3.5점, 긍정자원은 5점 중 평균 3.4점, 그리고 직무소진은 5점 중 평균 2.8점으로 나타났다. 감정노동과 직무소진간은 유의한 양의 상관관계(r=.342, p<.001)를 나타냈고, 긍정자원과 직무소진간은 유의한 음의 상관관계(r=-.606, p<.001)를 나타냈다. 본 연구 결과는 임상간호사의 직무소진을 예방하기 위하여 긍정자원을 증가시키고 감정노동을 감소시키기 위한 중재 프로그램 개발이 필요함을 보여주었다.

• Safety and Health at Work
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• 제13권2호
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• pp.220-226
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• 2022

Background: Research on the impact of psychosocial risks on well-being at work remains scarce in low- and middle-income countries, especially in the banking sector. This study sought to examine the relationships between job demands, job resources, well-being, job satisfaction, and work engagement in the Zimbabwean banking sector. Methods: An online survey was administered to 259 employees from five banks. Hierarchical multiple regression tested the relationships between job demands (quantitative demands, emotional demands, work pace, and work-family conflict), job resources (possibilities for development, social support from colleagues and supervisors, quality of leadership, and influence at work), well-being, work engagement, and job satisfaction. Interactions between all variables were tested. Results: Job demands were negatively related to well-being, work engagement, and job satisfaction. Job resources had positive relationships with the same. Work pace had positive relationships with well-being and work engagement. Influence at work moderated the relationship between emotional demands and work pace with well-being. Possibilities for development moderated the relationship between work-family conflict and well-being. Work-family conflict moderated the relationship between social support from colleagues and job satisfaction. Emotional demands, work pace, and quantitative demands moderated the relationship between influence at work with job satisfaction and work engagement. Conclusion: Job demands should be reduced where possible in order to enhance employee well-being, work engagement, and job satisfaction. The job resources that should be availed to facilitate a positive psychosocial work environment in the banking sector include social support from supervisors, influence at work, and possibilities for development.

• 유통과학연구
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• 제17권5호
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• pp.73-83
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• 2019

Purpose - The purpose of this research is twofold; first, it attempts to categories customer demands into challenging and hindrance stressors, second, it investigates the effect of customer challenging stressors, hindrance stressors and customer resources on job satisfaction, emotional exhaustion and turnover intention of frontline employees. Research design, data, and methodology - A quantitative research method with an online survey was adopted to test the proposed hypotheses. Sample was collected from 186 frontline employees. And, structural equation model was conducted through AMOS 20.0 to verify the proposed hypotheses. Results - First, customer challenging stressors and customer resources positively affect job satisfaction. Second, customer hindrance stressors negatively affect job satisfaction and positively affect emotional exhaustion. Finally, job satisfaction negatively affects turnover intention whereas emotional exhaustion positively affects turnover intention of frontline employees. Contributions - In term of theoretical contributions, the current study categorized the customer demands into challenging and hindrance stressors and empirically tested the effect of challenging and hindrance stressors on emotional exhaustion, job satisfaction and turnover intention of frontline employees. Managerially, this study provides insights to the firm by highlighting the presence of challenging stressors and customer resources which have positive effect on the attitudes and behaviors of the frontline employees.

• 지역사회간호학회지
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• 제24권1호
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• pp.51-61
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• 2013

Purpose: The aim of this study is to identify effects of emotional labor, job stress and personal resources on job satisfaction in home healthcare nurses. Methods: The subjects were 149 home healthcare nurses working for home healthcare centers at 61 hospitals. Data were collected using a structured questionnaire from November 22, 2010 to February 28, 2011 and analyzed with descriptive statistics, t-test, ANOVA, Pearson's correlation, Hierarchical multiple linear regression analysis. Results: The mean score of emotional labor level was $4.23{\pm}0.95$, that of job stress level $3.39{\pm}0.57$, that of personal resources $3.38{\pm}0.36$, and that of job satisfaction $3.31{\pm}0.40$. There were positive correlations among emotional labor, job stress, personal resources and job satisfaction. After age, educational level, job position, and work period in home health care, and traffic accident were controlled, the variables, emotional labor (${\beta}$=-.198, p = .034) and personal resources (${\beta}$=.236, p = .005) turned out to account for 13.3% of the job satisfaction. But job stress was not a statistically significant predictor. Conclusion: Home healthcare nurses were needed to minimize emotional labor and revitalize personal resources in order to maintain a comparatively high level of job satisfaction. Furthermore, it is necessary to carry out systematic education and an organizational management scheme into practice.

• 한국조리학회지
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• 제23권4호
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• pp.43-55
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• 2017

The purpose of the study is to provide data for an efficient human resources management of hotel corporation by examining if the emotional intelligence with affective involvement and continuous involvement could impact work performance. For the field test and verification, the non-regular hotel staffs from November $1^{st}$ to $30^{th}$, 2016 were selected as the research objects. The research result is summarized as follows. First, the emotional intelligence of non-regular hotel staff impacted positively on affective involvement and continuous involvement. Second, the continuous involvement had a positive influence on work performance. Lastly, the emotional intelligence of non-regular hotel staff appeared to have a positive effect on the work performance. With this research, it may have an opportunity to utilize this study result as an educational material to enhance emotional intelligence of hotel corporation. In conclusion, it may need to introduce an emotional intelligence enhancement program in the hotel corporation. Also, in order to improve work performance, intensive efforts in organizational level would be required by enabling employees to make an affective involvement. Finally, to cope with rapidly changing circumstances, additional empirical study should be conducted that the affective involvement of non-regular hotel staff impacts the work performance.

• 간호행정학회지
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• 제21권2호
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• pp.212-222
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• 2015

Purpose: This study was conducted to identify correlations in hospital nurses' work environment, emotional labor and happiness index to provide basic resources for nurses' happiness at work. Methods: Resources were gathered from 291 nurses who agreed to participate. Random sampling of nurses in nine hospitals in G-do was done between July 15 and August 14, 2014. Data were analyzed using ${\chi}^2$ tests, independent t-test, One-way ANOVA, Pearson correlation coefficients and multiple hierarchical regression with SPSS/WIN 18.0. Results: Mean scores (scale of 5) were nurses' work environment, 2.81, emotional labor, 3.24, and happiness index, 2.94. There were significant differences on the happiness index for: age, marriage, children, clinical experience, position, payment, and future work plans and a negative correlation between work environment and emotional labor, emotional labor and happiness index but a positive correlation between happiness index and work environment. Happiness index was influenced by work environment, emotional labor, future work plans. Explanatory power of these variables was 26%. Conclusion: Based on the findings of this study, so it is necessary to improve the work environment and reduce the frequency of emotional labor in order to increase the happiness index of hospital nurses.

• 한국콘텐츠학회논문지
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• 제15권6호
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• pp.432-444
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• 2015

본 연구는 Schaufeli & Bakker(2004)의 직무요구-자원 이론을 적용하여 병원이라는 특수한 조직 환경안에서 나타나는 직무요구-자원 변수들이 직무소진과 직무열의에 있어 어떠한 영향을 미치는지 살펴보고 그 과정에서 감정노동전략의 차별적 매개역할을 검증하였다. 연구결과를 살펴보면 직무요구-자원은 직무소진과 직무열의에 있어서 정적인 관계를 나타냈고 직무요구는 표면행동을, 직무자원은 내면행동을 유발하였다. 그러나 내면행동은 직무열의에 정적인 관계를 보였고 표면행동은 기존의 연구결과와 달리 직무소진과 부적인 관계를 나타냈으나 유의하지 않았다. Boostrap을 통해 매개모형을 검증한 결과 두 간접효과가 유의하지 않아 직무요구-자원수준이 직무태도인 직무소진과 직무열의에 미치는 영향에 있어서 감정노동 전략수행의 매개역할은 검증되지 않았다.

• 유통과학연구
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• 제14권4호
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• pp.39-46
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• 2016

Purpose - Recently, as Korean culture and economy develops, Seoul has become a world-famed city. In Seoul, many special grade hotels have been constructed in order to accommodate many tourists from China, Japan and many other Asian countries. And the hotels entered into competition among themselves. Thus many changes are accelerated due to their mutual competition and manpower problems. In this situation, the role of higher officers above all is thought to be very important in order to enhance the management result and to make preparations for the kernel ability of the organization. Research design, data and methodology - This study was intended to verify how the leadership of the higher officers based on trust affects the job satisfaction of employees of the organization. In order to achieve the purpose of this study, some study models and hypotheses have been established through theoretical examinations. The subjects of this study were centered on the constituents of C-Hotel, M-Hotel, and D-Hotel. 200 questionaries were distributed and 190 questionaries were collected and thus the collection ratio was 91 percent. 8 questionaries which were regarded to be insincere or hard to analyzed were excluded. Finally, 182 questionaries were used for analyzing the factors and trust. For the purpose of the verification of hypotheses, structural equation was used. In order to verify the mediating effect of trust between the relationship of emotional leadership and job satisfaction, 'Three-step Mediated Regression Analysis by Baron & Kenny(1986) was utilized. The four hypotheses for this study are as follows: First, emotional leadership will have a meaningful influence on trust in the affirmative. Second, trust will have a meaningful influence on job satisfaction in the affirmative. Third, trust will play a mediating role in the relationship of emotional leadership and job satisfaction. Result - First, the emotional leadership and trust was found to effect a positive effect. Second, the trust and job satisfaction was found on a positive effect on job satisfaction. Third, the emotional leadership and job satisfaction was found to positive effect on job satisfaction. Fourth, the trust in the relationship between emotional leadership and job satisfaction was found that the partial mediating effect. Especially, in the case of the business of hospitality, human services as well as material resources become its keynote, and we can safely say that the degree of dependence toward human resources is very high. Accordingly, the leaders should display their leadership on the basis of abundant emotional and intellectual faculties so that they can grasp, understand and admit the diverse views of value and emotion of the organization constituents and that they can form emotional leadership. On the basis of the analysis results of the verification of hypotheses, some suggestions and uppermost limit of this study have been presented for further study.

• 한국생활과학회지
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• 제18권4호
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• pp.825-840
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• 2009

The purpose of this study is to investigate the factors associated with marital satisfaction and stability among married men and women. The major findings of this study are as follows: the factors associated with marital satisfaction and stability are different between gender. For married women the positive communication with spouse strongly had positive effect on women's marital satisfaction, while destructive conflict strongly had negative effect on women's marital stability. Otherwise, married men's positive communication with spouse was the most important factor in the marital satisfaction. The emotional support of family-of-origin strongly had effect on men's marital stability. This study reveals that the emotional support from families of origin have a direct effect on needs for affection and autonomy, positive communication, destructive conflict patterns, sexual satisfaction, marital satisfaction and stability. Therefore, the results could be useful resources for family counselors and researchers to develop educational program for married couples.

• 가족자원경영과 정책
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• 제20권1호
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• pp.1-22
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• 2016

The purpose of this study is to propose measure for the effects of perceived parenting attitudes and emotional problems on life satisfaction among adolescents in single parent families with the parent resource perspective. The study consisted of 230 first grade middle school students from single parent (living with either mother or father only) families in the 4th year panel (2013) of the Korean Children and Youth Panel Survey (KCYPS), National Youth Policy Institute (NYPI). All statistical data analyses were performed using SPSS version 21.0. The findings of this study are as follows. First, lower levels of depression and aggression were found among adolescents who perceived parenting attitude as more affectionate. On the contrary, higher levels of depression and aggression were detected among adolescents who perceived parenting attitude as more intrusiveness. The more the inconsistent parenting practices perceived by adolescents, the higher the degree of depression. Second, a higher level of life satisfaction was found among adolescent who were more likely to perceive positive parenting attitudes including monitoring, affection and reasoning. However, there was no significant correlation between negative parenting behavior and life satisfaction. Third, a lower level of life satisfaction was observed among adolescent who were more likely to perceive emotional problems such as depression, aggression and social withdrawal. Fourth, according to the analysis on the effects of parenting attitudes and emotional problems on life satisfaction, affection parenting of all positive parenting styles and depression among emotional problems had an impact on life satisfaction. The more affectionate a parent is with his/her children in parenting, the lower the degree of depression in adolescents, and the lower degree of depression in adolescents, the higher degree of life satisfaction was found among adolescents from single parent households.