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http://dx.doi.org/10.5392/JKCA.2015.15.06.432

The Role of Emotional Labor Strategies Based on Job Demand- resource Theory  

Kim, In-Sun (재능대학교 간호과)
Publication Information
The Journal of the Korea Contents Association / v.15, no.6, 2015 , pp. 432-444 More about this Journal
Abstract
This study investigated the effects of job demand-resource variables that appear in a special organizational environment such as a hospital on job burnout and job engagement using the job demands-resources model of Schaufeli & Bakker(2004). And also the study investigated to verify discriminatory mediating roles of emotional labor strategies in the process. The main finding of this study was as follows: Job demands-resources showed a positive relationship in the job burnout and job engagement, and job demands induced surface acting and job resources induced deep acting. However, deep acting showed a positive relationship to job engagement, and surface acting showed a negative relationship with job burnout unlike in previous study results, which was not significant. The results of verifying the meditation model through Boostrap showed that since the two indirect effects were not significant, the meditating role of emotional labor strategies was not verified in the effects of job demand-resource levels on job attitudes, including job burn out and job engagement.
Keywords
Job Demands-resources Theory; Emotional Labor Strategies;
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