• 제목/요약/키워드: physical environments

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커피전문점의 물리적 환경이 고객의 서비스 평가와 만족도에 미치는 영향 (The influence of the Physical Environment of a Coffee Shop on Customer Evaluation and Satisfaction)

  • 전민선;박옥진
    • 한국조리학회지
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    • 제17권5호
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    • pp.42-56
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    • 2011
  • 본 연구는 커피전문점의 물리적 환경이 메뉴와 서비스 품질 평가에 미치는 영향력을 알아보고 커피전문점 이용자들이 인식한 물리적 환경이 고객만족에 영향을 미치는 결정변수를 제시하고자 하였다. 이를 위해 서울 경기지역에 거주하는 커피전문점 이용자들을 대상으로 조사하였으며 유효한 376부를 최종분석에 사용하였다. 연구 결과, 방문한 커피전문점의 물리적 환경을 높게 평가한 고객은 그렇지 않은 고객보다 메뉴와 서비스 품질을 높게 평가하였으며, 물리적 환경 요인이 고객 만족도에 긍정적인 영향을 미치는 것으로 나타났다. 특히, 물리적 환경 요인들 중에서 디자인이 고객만족에 가장 큰 영향을 주는 요인으로 나타났다. 이 결과는 커피전문점의 물리적 환경이 고객의 감정적인 만족과 긍정적인 태도를 유도하는 효과적인 운영 전략이 될 수 있음을 보여준다.

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레스토랑의 물리적 환경지각이 고객 태도형성에 미치는 영향 : 감정반응의 중개역할을 중심으로 (The Influence of Physical Environment Perception on Restaurant Patrons' Attitude Formation : The Mediating Role of Emotional Responses)

  • 전병길;노영만
    • 한국식생활문화학회지
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    • 제20권4호
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    • pp.438-445
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    • 2005
  • This research examines how various dimensions of physical environments influence patrons' psychological responses(especially emotional responses) in the restaurant service setting, and how these emotional responses, in turn, influence patrons' attitude formation. The result of empirical research indicates that restaurant physical environments have a significant effect patrons' emotional responses, and that these psychological experiences serve as critical mediators in the restaurant physical environments-store attitudes relationship. However, the effects of restaurant physical environments on patrons' psychological responses varied with the dimensions of physical environments. First, the effect of cleanliness on emotional responses was most significant, especially on negative emotion, out of 4 dimension of restaurant physical environment. Second, ambient conditions are the most important predictor on customers' positive emotion, and in turn, positive emotion has the most significant effects on customers' attitude formation of restaurant. Therefore, the result suggests that restaurants should manage(or, improve) their ambient conditions(e.g. background music, scents, ventilation, noise etc.) for efficiently maximizing customers' positive attitude. The implications of this study are discussed, and ideas for future work suggested.

의복의 보호론에 관한 이론적 고찰 (Comparative Study on the Protective Functions of Clothes)

  • 임숙자
    • 한국의류학회지
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    • 제9권3호
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    • pp.71-78
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    • 1985
  • This research is designed to systemize the protection theory as well as to supplement the missing theory by organizing various studies on the protective functions of celothes by domestic and foreign scholers of clothing. Human environments is classified two standpoints : (1) Physical environments, and (2) man built psychological environments including socio-physical environments, socio-biological environments, behavioral environments, socio-psychological environments and institution environments. Clothes acting as a physical protection might be of (1) extreme air temperature: Parka; (2) high relative humidity: raincoat; (3) air movement: windbreaker; (4) radiation: space suit; (5) atmospheric pressure: deep sea diver suit; (6) mechanical agent: bullet proof vest; (7) physical agent: (8) chemical agent: (9) biological agent: surgeon's gown, cap, and mask. Also dresses act to support the body comfort, health and the well-being; corset for bad back patient, wrist band for people with weak wrist, bottom half of pressure suit for people with low blood pressure. Clothes acting as a psychological protection might be of (1) influence of magic and of spirits: (2) moral danger; (3) the general unfriendliness of the world as a whole; a reassurance against the lack of love. Clothes should provide the maximum of satisfaction in accordance with the full recognition of reality. The reality should aim at the formulation of general laws concerning the most pleasing forms, colors, and styles to suit. The complex physiological anatomical and psychological aspects of individual personalities.

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Are Physical Environments, Service Quality, and Menu in Coffee Shop influencing Overall Satisfaction of College Students?

  • Kim, Hyojin
    • 한국조리학회지
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    • 제20권5호
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    • pp.124-129
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    • 2014
  • The purpose of this study is to investigate if the three selected constructs that constitutes physical environments, service quality, and importance of menu affect college student satisfaction and the number of visit to coffee shop, respectively. Frequency, reliability, factor, and multiple regression analysis were employed for the study. Most of the created variables related to physical environments, service quality, and importance of menu were found to be significant relationships with overall satisfaction and the number of visit to coffee shop. Limitations of the study and assignments for future research were discussed.

고령자가 인지하는 생활환경의 고령친화정도 - 부산광역시 물리적 환경을 중심으로 - (The Degree of Age-Friendliness of Living Environments Perceived by the Aged - Focused on the Physical Environments of Busan Metropolitan -)

  • 김수영;이재정;오찬옥
    • 디자인융복합연구
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    • 제15권2호
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    • pp.203-222
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    • 2016
  • 고령친화적인 환경은 고령자의 자립생활을 위한 여건을 조성해 줄 뿐 아니라 장애인, 아동, 임산부 등은 물론 일반인에게까지도 편리한 생활환경을 제공해 주는 이점이 있다. 본 연구는 부산 거주 고령자가 인지하는 부산시 물리적 생활환경의 고령친화정도를 파악하고 고령자의 특성에 따라 고령친화도가 어떠한 차이를 보이는지를 규명하였다. 본 연구는 부산지역 16개 구에 거주하는 60세 이상 고령자 525명을 대상으로 일대일 면접방법을 이용하여 조사하였다. WHO의 고령친화도시 가이드라인 8개 영역 중 물리적 환경영역에 속하는 3개 영역인 야외공간과 건물, 교통, 주택영역과 관련된 34개 항목의 고령 친화도를 4점 척도를 이용하여 조사하였다. 조사결과 고령자는 3개 영역의 물리적 생활환경의 고령친화도가 중간 정도 수준이라고 인지하고 있어 개선이 필요한 것으로 나타났다. 또한 3개 영역 중 특히 주택영역에 대한 고령 친화도는 가장 낮은 것으로 나타나 고령자 주택의 개선을 위한 방안마련이 필요한 것으로 나타났다. 마지막으로 고령자가 인지하는 주변 생활환경의 고령 친화도에 영향을 미치는 고령자 특성은 경제수준, 주택유형, 주택소유상태, 건강상태인 것으로 나타나 고령친화적인 생활환경을 계획할 때 이들 특성에 대한 고려가 필요한 것으로 나타났다.

농촌의 물리적 주거환경 특성분석에 따른 경관평가와 해석에 관한 연구 -경기도 농촌을 중심으로- (Landscape Assessment and Interpretation in Rural Area Through Analysis of the Physical Housing Environments -Focused on the Province Gyeonggi-)

  • 이상규
    • 한국농촌건축학회논문집
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    • 제12권1호
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    • pp.65-74
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    • 2010
  • Physical housing environments of the rural area including houses and its connected facilities have much changed for decades. Such changes had an effect on the landscape of the rural area to much extent. As houses were renovated or rebuilt in rural area, the landscape were also remade. It could be expected that these changes of the physical housing environments are related with both urban developments and demands of the rural area itself. Thus, some rural areas in Gyeonggi province as the most related cases with urban area were chosen for a case study. On the methodology of the landscape assessment, the landscape factors related with housing environments were reviewed and some connected queistions were also interviewed. Landscape Assessment should include various social and cultural aspects, but in this thesis the visible factors are integrated. So considering many support policy oriented for physical investment and improving in rural areas, landscape assessment and interpretation are very helpful and meaningful.

활동적 생활환경 조성을 통한 신체활동증진 (Physical activity promotion through active living environments)

  • 고광욱;김혜숙;이명순;강민정;김건엽;김은정;김현준;이부옥;고성현
    • 보건교육건강증진학회지
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    • 제33권4호
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    • pp.55-65
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    • 2016
  • Objectives: Members of Korean Healthy Cities Partnership(KHCP) has increased rapidly since 2006 and adopted Active Living Environments(ALE) as common theme in 2015. Academic definition and categorization, needs assessment and operational planning for making active living environments were required from KHCP. Methods: Literatures review, survey to members of KHCP, specialist discussion and consultation with members of KHCP have been done from October of 2015 to February of 2016. Results: ALE included humane(social networks), physical and political resources. Three categories and 13 items for ALE were identified. Present actions among member cities were variable and especially immature in physical environments. Indicators for ALE were not secured stably. Requirements for policy and physical environmental approach and adolescent programme were high. Priority areas for education and technical assistance were master planning, guideline and case, program and policy development, partnership development, and networking among cities. Representative projects among member cities were somewhat different from ideal models. Conclusions: Policy and environmental approaches needs to be reinforeced systemically for members of KHCP including securing stable indicators. More education and technical assistance also needed sustainably.

호텔 주방의 지각된 물리적 환경이 조리 종사자의 내적 반응에 미치는 영향 (The Effect of the Perceived Physical Environments of Hotel Kitchens on Cooking Employees' Internal Responses)

  • 허준;유택용
    • 한국조리학회지
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    • 제14권4호
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    • pp.217-231
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    • 2008
  • The purpose of this study is to examine how the perceived physical environments of hotel kitchens influence cooking employees' internal responses. According to the analysis results of this study, except Hypothesis 2 which was rejected in this study, all the hypotheses were partially accepted. These results support the research hypotheses of this study that comfort, spatiality, and convenience as physical environments will have significant effects on emotional response and cognitive response. Also, equipment use as convenience had statistically significant effects on both emotional response and cognitive response whereas working environment as comfort and kitchen circulation and working space as spatiality had no effect. Therefore, kitchen environment should be set up in the direction of guaranteeing kitchen convenience to the maximum, and the further researches on the constituent factors which have no effect on emotional response and cognitive response should be proceeded continuously.

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노인요양시설의 시설·인력 기준 비교 연구 (Comparing standards and guidelines of long-term care facilities based on physical environment and manpower in Korea, Japan, USA, and Australia)

  • 진영란;이효영
    • 보건행정학회지
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    • 제22권3호
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    • pp.403-426
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    • 2012
  • The purpose of this study is to compare the standards and guidelines of long-term care facilities based on the physical environments and human resources in Korea, Japan, USA, and Australia. Ultimately, this study suggests the directions for amendments of long-term care service or running of the facilities in Korea. For achieving this purpose, we reviewed the homepage of national health departments, reports and articles of long-term care service, and acts related with long-term care in each country. This comparisons were carried in terms of physical environments, human resources by long-term care related acts and legal sanctions as means of quality control. This study implies that long-term care service guidelines or standards should be revised for developing the quality of our long-term care services.

여자 대학생의 신체활동 정도와 관련요인 (Assessing Correlates of Physical Activity Levels in Female University Students)

  • 김광숙;이정열;김인숙;이태화;조은희;이현경;이경은;김신혜;권석현;문선혜;임사라;김수희
    • 한국보건간호학회지
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    • 제27권3호
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    • pp.466-479
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    • 2013
  • Purpose: This study was conducted in order to examine the level of physical activity and influencing factors in female college students. Method: Cross-sectional survey data including physical activity, exercise self-efficacy, social influences on physical activity, and perceived health status were collected from 213 subjects. Data from 204 subjects were analyzed. Results: The mean level of physical activity was 2,750.97 MET-min/week. Physical activity showed a positive association with exercise self-efficacy as well as social influences, and a negative association with age. Stepwise multiple regressions showed that physical activity among female college students was predicted by type of leisure activity, relative health status, social influences, and age. Conclusion: The findings suggest that a program for improvement of physical activity in female college students should include interesting and dynamic leisure activities and strategies for performing together with friends should be developed.