• 서비스연구
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• 제5권2호
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• pp.1-13
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• 2015

본 연구에서는 선행연구를 통하여 ICT 기업의 해외 수출 성과에 미치는 영향을 도출하여 도출된 영향요인들에 대해서 각 요인별로 중요도를 분석하면서 분석결과를 바탕으로 ICT 해외 수출기업에 실무적인 차원에서 해외 수출 성과에 미치는 영향요인들을 제시하였다. 분석결과 ICT 기업의 해외 수출성과에 미치는 영향요인으로 1차 계층 요인 중 기업특성이 가장 중요한 영향요인으로 분석되었고, 2차 계층 요인을 12개 요인으로 설정하여 분석한 결과에서는 수출경험, 최고경영자 시장지향성, 마케팅 전략, 수출시장 매력도 등 4개 요인이 매우 중요한 요인으로 분석되어 ICT 기업의 해외 수출성과에 미치는 영향 요인들이 우선은 기업 내부요인 즉, 기업 특성이나 마케팅 특성이 더 중요한 영향 요인임을 알 수 있었다.

• 유통과학연구
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• 제16권5호
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• pp.17-29
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• 2018

Purpose - This study analyzed the success strategy of Korean small & medium cosmetics exporting companies to enter the Southeast Asian market. Research design, data, and methodology - The independent factors are classified into firm capacity, financial factor, institutional factor, and operational factor. The results of the selection of distributor partners of cosmetics related export companies as a were classified as financial performance and non - financial performance. In order to analyze this, 65 Korean small and medium export companies were recruited through structured online questionnaire for 44 days from September 18, 2017 to October 31, 2017. These data were analyzed by frequency analysis, correlation analysis, factor analysis and regression analysis using SPSS. Results - The Cronbach's alpha coefficient was found to be 0.846. Factor analysis between variables revealed that the eigen value exceeded 1 and was considered valid. As a result of the correlation analysis between the variables, the financial factor and the corporate's competence showed the highest correlation with 0.774. Conclusions - Among the factors influencing the financial performance of the exporting firms, the factors influencing the financial performance of the exporting companies are the factors that influence the non - financial performance rather than the financial performance.

• 한국가스학회지
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• 제11권2호통권35호
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• pp.60-64
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• 2007

한국에서는 석유화학 산업의 역사가 30년 이상이 되어 시설이 노후화되기 시작하여 잠재적인 사고의 위험 가능성이 높아지고 있다. 지금까지의 석유화학 산업에서의 전통적인 위험성 평가와 시스템의 제어는 기계적인 결함에만 중점을 두었기 때문에 인간의 행동을 제어하는 것은 간과하여 왔다. 자동화 기술과 제어기술의 발전도 필요하지만 인간의 의사 결정 요소가 석유화학산업에서 사고를 예방하는데 필수적이다. 거의 모든 심각한 사고는 인간 행동과 안전 장비의 기계적인 결함이 동시에 부적당할 때 발생한다. 진보적인 인간의 신뢰성 분석 소프트웨어는 실패 데이터를 수집하고, 한국의 화학 산업에서 인간의 오류 확률을 분석하기 위해 개발되었다. 이 논문에서는 Root cause Analysis를 통한 결과와 PIF(Performance Influencing Factor) 평가 결과를 보여준다.

• 가정과삶의질연구
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• 제20권3호
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• pp.113-124
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• 2002

The purpose of this study was to identify the subarea of customer complaints handling service and to accomplish the data for an improvement of complaints handling get service through the evaluation of the importance and performance on customer handling service as subdivisions of customer complaints handling service. The data were collected 303 female/male, 20-30 age by outline survey. The major findings of this study were as follows: 1) The subdivisions of customer complaints handling service were classified into four different factors ; promptness, empathy, information, policy factors. 2) As the subdivisions factors, importance was promptness, empathy>information>policy factor and performance was empathy>information>promptness>policy factor in order. 3) There were question asking the performance evaluation of influencing the total satisfaction of customer complaints handling service. There were promptness, empathy of performance evaluation of influencing the total satisfaction.

• 지식경영연구
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• 제12권5호
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• pp.71-87
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• 2011

This study focuses on influencing factors of TAM on personality, subjective norm and then examines the relationship between influencing factors such as KMS usage and system performance. The survey was collected from KMS users by e-mail and on-line questionnaire. Finally, 206 questionnaires were chosen for the analysis of data. It was analyzed by SPSS and AMOS for the frequency analysis, reliability analysis, CFA(Confirmatory Factor Analysis) and SEM(Structural Equation Modeling). The results were as follows. First, subjective norm is found to be especially important to KMS usage. Second, Extraversion positively moderated the relationship between subjective norm and perceived usefulness. Third, KMS usage is significant to personal performance such as knowledge growth, decision making and the ability of problem solving. This study proposed that the usage of Knowledge Management System positively contributes to the improvement of personal performance.

• 임상간호연구
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• 제24권1호
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• pp.94-102
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• 2018

Purpose: The purpose of this study was to examine triage nurses' the Korean triage and acuity scale(KTAS) performance ability, perception of importance, education needs and identify the factors influencing triage nurses' the KTAS performance ability. Methods: A descriptive correlational study was conducted among 146 emergency nurses working in 13 hospitals from March to May, 2017. Data were collected utilizing a questionnaire developed to measure performance ability, perception of importance, and educational needs of 192 items of the KTAS. Statistical analysis included t-test, analysis of variance, correlation analysis and multiple regression analysis. Results: The triage nurses' the KTAS performance ability was rated as 3.3/4.0 points, perception of importance as 3.2/4.0 points, and education needs as 3.1/4.0 points. Factors influencing the KTAS performance of the participants were perception of importance, education needs, and work experience at the emergency department, explaining 26.7% of total variance. Conclusion: The KTAS performance ability of triage nurses could be improved through training programs designed to enhance their perception of importance and provide knowledge about the KTAS. Nurses' emergency department work experience needs to be considered as an important factor for the KTAS performance ability.

• 한국컴퓨터정보학회논문지
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• 제23권12호
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• pp.195-201
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• 2018

This study is attempted to demonstrate the structure of the influencing factors on the performance of services of knowledge based service firms. In the model presented, the structure is that service performance in knowledge-based services are affected by the strategic utilization of knowledge resources and service orientation factors of the service organization. And the service performance are also affected in which the systemization of service processes and customer satisfaction play a mediating role. As an analysis result of examining 148 practitioners engaged in the knowledge service industry, it is necessary to increase the satisfaction of external customers in order to improve service performance in a knowledge-based service organizations. This can be achieved by increasing the satisfaction of internal customers. In addition, for this structure to be successful, the service production process to be provided to the customer must be enhanced. The service production process has been found to be an important factor influencing the internal customer satisfaction and service delivery process, especially in the use of knowledge resource, and customer oriented service among service orientation factors.

• 한국응급구조학회지
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• 제23권3호
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• pp.7-16
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• 2019

Purpose: The present study was conducted to identify the factors influencing the perfromance of the emergency medical technicians (EMTs) utilizing smart advance life support (SALS) and to provide appropriate feedback to improve SALS performance. Methods: The study subjects were recruited from 119 EMT members working in G city participating in SALS project. A total of 155 data were used in the analysis. Results: Of the three areas, the mean score of importance was the highest (4.53±0.48). followed by educational needs (4.24±0.66), and SALS performance (4.08±0.55). Importance was identified as a significant factor influencing SALS performance (β=.187, p<.047).The length of education. work scope. amd role of level 1 EMTs vary significantly depending on the type of qualifications they have as emergency medical professionals, while the supply of level 1 EMTs has already reached a point of saturation. Accordingly, the current regulation on allowing level 2 EMTs with at least three years of experience to take the level 1 EMT test presents serious inequity for students just graduating from their emergency medical services program. It is also a factor that degrades the professionalism of level 1 EMTs. Conclusion: Based on the results of this study, it was found that mediation and education programs need to be implemented to highlight the importance of the tasks performed in SALS situations in order to improve performance.

• 임상간호연구
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• 제19권3호
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• pp.369-382
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• 2013

Purpose: This study aimed to develop an educational program on nursing records especially focused on legal issues, and to test the effects of the educational program on nurses' knowledge, performance, and behavior. Methods: A textbook on legal issue-focused nursing records and an instrument with 36 items rated on a 5-point scale (1-5) for measuring the nurses' charting-related performance and behavior were developed from November 2007 through March 2008. A nonequivalent control group pretest-posttest design was employed to test the effects of the education program. Knowledge was self-reported by the Nurse Charting Knowledge Scale, while performance and behavior were measured by their nurse managers. The pretest and posttest were conducted from March through May in 2008. A total of 226 Korean nurses participated in this study. Data were analyzed with descriptive statistics, t-test, Chi-square, paired t-test, Spearman's coefficient, and multiple regression. Results: Nurses who received the intervention showed greater levels of knowledge (t=10.28, p<.001), performance (t=2.53, p=.013), and behavior scores (t=3.07, p=.002) than those of the control group. The factors influencing the improvement of knowledge were 'job attitude' (t=-3.32, p=.001) and 'career in present unit' (t=2.95, p=.004). The factor influencing the improvement of performance was 'career in present unit' (t=-3.39, p=.001). The factor influencing the improvement of behavior was 'job attitude' (t=-3.46, p=.001). Conclusion: The educational program on legal issue-focused nursing records was effective in improving nurse charting-related knowledge, performance, and behavior.

• 한국가스학회지
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• 제4권2호
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• pp.52-57
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• 2000

본 연구에서는 자료를 통한 국내 가스산업시설의 인적오류에 관한 산업재해를 분석하고 국외에서 발전된 정량화 방법을 이용하여 인적 오류 가능성을 예측할 수 있도록, 먼저 PIF(Performance Influencing Factor)분류구조를 바탕으로 보다 객관적이고 정확한 자료를 얻기 위해 평가 Sheet를 제시하였다. 그리고 평가 Sheet를 이용하여 가스산업시설의 인적 오류변수들을 평가하고, 평가 자료를 가지고 정량화 기법을 이용하여 HEP(Human Error Probability)를 산출하게 된다. 마지막으로, 보다 현장 작업자들이 편하고 쉽게 적용시킬 수 있도록 프로그램화를 시켰다. 본 연구의 결과로써 신뢰성 있는 인적오류 D/B를 구축함으로써 이를 공유할 수 있으며, 그리고 인간의 능률을 현저히 향상시킴과 동시에 인적오류감소 전략을 수립하는데 많은 도움이 될 것이다.