• 제목/요약/키워드: perceived business possibility

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외식 프랜차이저의 사업성, 커뮤니케이션, 모럴해저드가 프랜차이지의 위험지각과 재계약의도에 미치는 영향 (The Study on the Influence of Selection Characteristics of Franchise System, business possibility, Communication, Moral Hazard on Franchisee's Perceived Risk, and Recontracting Intention in the Food Service Franchise Industry)

  • 우종필;이인호
    • 한국유통학회지:유통연구
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    • 제16권1호
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    • pp.1-27
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    • 2011
  • 본 연구는 프랜차이즈 본사의 선택속성으로서 사전지원, 사후지원, 지각된 사업성과, 가맹본부와 가맹점의 커뮤니케이션, 가맹본부의 모럴해저드 등 외생변수가 매개변수인 가맹점의 만족과 위험지각에 미치는 영향을 분석하고, 이들 매개 변수가 다시 신뢰와 결과변수인 재계약의도에 미치는 영향관계를 분석하였다. 기존의 연구들과 차별점으로, 가맹본부의 가맹점에 대한 지원을 개점 전 지원인 사전지원으로, 개점 후 지원인 사후지원으로 구분하였고, 가맹점이 실제 사업운영 과정에서 느끼는 가장 중요한 지각된 사업성, 그리고 가맹본부와 가맹점의 쌍방향성의 커뮤니케이션 정도, 또 가맹본부의 모럴해저드를 연구모델에 설정하여 가맹점 만족, 위험지각, 신뢰, 재계약의도 등의 관계를 프랜차이즈 시스템의 실질적 관점에서 조사한 점이라고 할 수 있다. 연구결과 (1)가맹본부의 사전지원, 사후지원, 지각된 사업성, 커뮤니케이션, 모럴해저드는 가맹점 만족에 영향을 미쳤고, (2)지각된 사업성, 커뮤니케이션, 모럴해저드는 위험지각에도 유의한 영향을 미쳤으며, (3)만족과 위험지각, 신뢰 모두 재계약의도에 유의한 영향을 미친 것으로 나타났다. 또한 이러한 결과를 바탕으로 본 연구는 향후 프랜차이즈 산업발전에 발전적인 시사점을 제시하였다.

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중소기업의 사업다각화가 기업성과에 미치는 영향: 지각가능성(정책금융, 경영지원)의 조절효과를 중심으로 (The Impact of Small and Medium Enterprises of Business Diversification on Corporate Performance: Focused on the Moderating Effect of Perceived Possibility (Policy Finance, Management Support))

  • 김인권;허철무
    • 벤처창업연구
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    • 제13권4호
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    • pp.129-137
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    • 2018
  • 4차산업혁명기를 맞이하여 파괴적 기술 출현이 빈번해지고 기업들은 기존 기술로는 생존이 어려운 변혁기를 맞이하여 기업들은 타개책으로 사업다각화를 통한 기업의 생존 또는 성장을 추구하고 있다. 중소기업들은 보유하고 있는 자원이 부족하여 정책금융 및 경영지원 등을 받아 사업다각화를 비롯한 기업의 성장을 추진하고 있으나 정책금융 및 경영지원에 대해 지각하고 있는 기업들만이 기업성과에 활용하고 있는 실정이다. 이러한 기업의 성장의 원동력으로 작용하는 정책금융 및 경영지원 등에 대한 지각가능성이 기업성과에 미치는 영향에 관한 연구가 부족한 편이다. 본 연구는 중소기업의 사업다각화가 기업성과에 미치는 영향 및 지각가능성이 조절변수로 기업성과에 미치는 영향을 실증하는 것이 목적이다. 본 연구를 위해 중소기업 20개의 기업 구성원의 525명을 대상으로 자료를 수집하였으며, 통계 분석은 회귀분석방법을 사용하여 분석을 수행하였다. 가설 검증 결과, 첫째, 중소기업의 사업다각화의 독립 변수인 제품다각화와 시장다각화가 기업성과에 정(+)의 영향 관계가 있는 것으로 나타났다. 둘째, 독립변수인, 사업다각화 중 제품다각화가 종속변수인 기업성과에 미치는 영향에 있어 조절변수인 지각가능성에 의해 조절되는 것으로 나타났으며, 사업다각화 중 시장다각화는 지각가능성에 의해 조절되지 않는 것으로 나타났다. 이러한 분석 결과는 중소기업이 기업성과를 만들어 내는데 제품다각화의 필요함을 시사하고 있다. 이상의 연구 결론 및 시사점을 논의한 후, 후속 연구를 위한 연구의 방향을 제시하였다.

유비쿼터스 환경에서 공간정보 활용에 따른 고객의 지각된 위험, 서비스 품질과 고객만족의 구조적 관계 연구 (A Study on the Causal Relationship of Perceived Risks, Service Quality and Customer Satisfaction in Ubiquitous Environment by Using Spatial Information)

  • 김용범;정남호
    • 대한안전경영과학회지
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    • 제10권3호
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    • pp.145-154
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    • 2008
  • The Location Based Services (LBS) comprise spatial information and mobile technology allow users to receive various services based on Global Positioning Systems (GPS). Although, spatial information based services are very useful, it has lots of possibility to damage privacy protection. But the contents of the legislation by government have problems conflicted between protection of a person's location information and invigoration LBS. Therefore, in this study suggest a causal model to deal with user satisfaction and factors affecting spatial information based services to customer perspective. The proposed research model is tested empirically with one hundred and forty one usable questionnaires and partial least square (PLS) method. Experimental results showed that the usefulness, playfulness, and service quality play a prominent role in influencing the spatial information services satisfaction compared to other factors. But, easy of use and perceived risk are not significant.

How a Luxury Brand Can Enhance its Product Attractiveness in Retail Environment?

  • Ahn, Sungsook;Lee, Jeonghoon
    • 유통과학연구
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    • 제13권12호
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    • pp.5-11
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    • 2015
  • Purpose - The purpose of this research is to investigate the influence of social status perception and interest in social issues on the authenticity perceived by consumers of the corporate social responsibility (CSR) activities of premium brands. Research design, data, and methodology - Behavioral experiments were performed to observe the impact of consumers' social status perception and interest in social issues on their perceived authenticity of CSR motivation related to premium brands and consumer behavior. Results - We found that the possibility of social mobility and the degree of individuals' interest in the environment and CSR enable them to reconsider the authenticity of CSR motivation, thereby having positive effects on purchase intention, willingness to recommend the product, and brand value. This research also showed that proactive customers who seek to move up the social ladder have a stronger interest in social issues such as the environment or CSR. Conclusions - Our research suggests that when conducting a consumer segmentation analysis for the launch of CSR products (products released for CSR), a positive mind-set toward social mobility serves as an effective criterion.

Automotive telematics market segmentation based on quality expectations

  • Kim, Dayoung;Kim, Donghee;Oh, Jungsuk
    • Asia Marketing Journal
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    • 제16권3호
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    • pp.57-75
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    • 2014
  • This paper explores the possibility of segmentation of consumers based on their quality expectations toward the automotive telematics service. Hypotheses on utilizing consumers' expectations toward the automotive telematics service for the market segmentation and linking the segments with optimal product designs are formulated. Samples are segmented based on their perceived service quality to the service attributes from various configurations of automotive telematics service. Then, a regression analysis on the segmented groups of users is performed to check whether they have qualitatively differing evaluation on the service quality. The result indicates that the proposed segmentation is operational and differing product attributes configuration is desirable according to the characteristics of the consumer segment. Hence, according to the characteristics of each consumer segment formed based on their expectation toward the telematics service, a product differentiation strategy of the automotive telematics system can be designed and be proposed to the product line designer.

정보시스템 수용모델에 있어서 사회적영향의 조작화와 역할 (The Operationalization and Role of Social Influence in Technology Acceptance Model)

  • 양희동;권순동
    • 한국경영과학회지
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    • 제28권1호
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    • pp.97-113
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    • 2003
  • In numerous studios of Technology Acceptance Model ( TAM ), the social Influence construct has been operationalized as subjective norm. This study Proposes to stretch two construct to Include two more constructs : image and visibility. This paper also questions about the paths regarding this comprehensive construct. Due to the controversies regarding the significance of social Influence on IS usage, this study taps the possibility that social influence works as an antecedent to PU (Perceived Usefulness) and PEU ( Perceived Ease of Use) We could find the significant differences In path coefficients depending on how social Influence Is operationalzied.

Foreign Income Growth and Analyst Forecast Optimism

  • Cho, Hyejin;Ahn, He-Soung
    • 동아시아경상학회지
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    • 제7권1호
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    • pp.17-25
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    • 2019
  • Purpose - The international market provides a growth momentum for firms by allowing them to tap into a new market. Given information asymmetry between firms and financial analysts, firms' international growth can be perceived as a higher business prospect by analysts. This paper explores the possibility of analysts' over-emphasis on foreign income growth in predicting earnings. Research design, data, and methodology - We utilize a sample of U.S. firms to test the relationship between foreign income growth and analysts' forecast optimism. Our sample of publicly listed and traded U.S. firms between 1976 and 2016 consists of 6,120 firm-year observations. Results - Empirical analyses show that firms that show higher international growth in earnings are likely to face forecast inaccuracy by financial analysts. From the perspective of firms, their earnings are less than what analysts forecasted. Contrary to our prediction on the moderating effect of innovative capabilities, optimistic bias is not intensified - rather, it is reduced - when firms have higher innovative capabilities. Conclusions - Our results imply that while analysts favor firms with higher international growth, innovative capability on the international market places additional risks to firms' operation.

지속적 제품관여도와 소비자 요구신뢰수준 간의 영향관계: 인지된 위험의 매개 역할에 대한 실증분석을 중심으로 (The Mediating Role of Perceived Risk in the Relationships Between Enduring Product Involvement and Trust Expectation)

  • 홍일유;김태하;차훈상
    • Asia pacific journal of information systems
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    • 제23권4호
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    • pp.103-128
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    • 2013
  • When a consumer needs a product or service and multiple sellers are available online, the process of selecting a seller to buy online from is complex since the process involves many behavioral dimensions that have to be taken into account. As a part of this selection process, consumers may set minimum trust expectation that can be used to screen out less trustworthy sellers. In the previous research, the level of consumers' trust expectation has been anchored on two important factors: product involvement and perceived risk. Product involvement refers to the extent to which a consumer perceives a specific product important. Thus, the higher product involvement may result in the higher trust expectation in sellers. On the other hand, other related studies found that when consumers perceived a higher level of risk (e.g., credit card fraud risk), they set higher trust expectation as well. While abundant research exists addressing the relationship between product involvement and perceived risk, little attention has been paid to the integrative view of the link between the two constructs and their impacts on the trust expectation. The present paper is a step toward filling this research gap. The purpose of this paper is to understand the process by which a consumer chooses an online merchant by examining the relationships among product involvement, perceived risk, trust expectation, and intention to buy from an e-tailer. We specifically focus on the mediating role of perceived risk in the relationships between enduring product involvement and the trust expectation. That is, we question whether product involvement affects the trust expectation directly without mediation or indirectly mediated by perceived risk. The research model with four hypotheses was initially tested using data gathered from 635 respondents through an online survey method. The structural equation modeling technique with partial least square was used to validate the instrument and the proposed model. The results showed that three out of the four hypotheses formulated were supported. First, we found that the intention to buy from a digital storefront is positively and significantly influenced by the trust expectation, providing support for H4 (trust expectation ${\rightarrow}$ purchase intention). Second, perceived risk was found to be a strong predictor of trust expectation, supporting H2 as well (perceived risk ${\rightarrow}$ trust expectation). Third, we did not find any evidence of direct influence of product involvement, which caused H3 to be rejected (product involvement ${\rightarrow}$ trust expectation). Finally, we found significant positive relationship between product involvement and perceived risk (H1: product involvement ${\rightarrow}$ perceived risk), which suggests that the possibility of complete mediation of perceived risk in the relationship between enduring product involvement and the trust expectation. As a result, we conducted an additional test for the mediation effect by comparing the original model with the revised model without the mediator variable of perceived risk. Indeed, we found that there exists a strong influence of product involvement on the trust expectation (by intentionally eliminating the variable of perceived risk) that was suppressed (i.e., mediated) by the perceived risk in the original model. The Sobel test statistically confirmed the complete mediation effect. Results of this study offer the following key findings. First, enduring product involvement is positively related to perceived risk, implying that the higher a consumer is enduringly involved with a given product, the greater risk he or she is likely to perceive with regards to the online purchase of the product. Second, perceived risk is positively related to trust expectation. A consumer with great risk perceptions concerning the online purchase is likely to buy from a highly trustworthy online merchant, thereby mitigating potential risks. Finally, product involvement was found to have no direct influence on trust expectation, but the relationship between the two constructs was indirect and mediated by the perceived risk. This is perhaps an important theoretical integration of two separate streams of literature on product involvement and perceived risk. The present research also provides useful implications for practitioners as well as academicians. First, one implication for practicing managers in online retail stores is that they should invest in reducing the perceived risk of consumers in order to lower down the trust expectation and thus increasing the consumer's intention to purchase products or services. Second, an academic implication is that perceived risk mediates the relationship between enduring product involvement and trust expectation. Further research is needed to elaborate the theoretical relationships among the constructs under consideration.

옴니채널의 지각된 편리성과 유용성이 옴니채널 사용과 소비자-브랜드 관계에 미치는 영향 (Omnichannel's Perception Effect on Omnichannel Use and Customer-Brand Relationship)

  • 임덕순;한상설
    • 유통과학연구
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    • 제14권7호
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    • pp.83-90
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    • 2016
  • Purpose - This study focuses on new type distribution channel that named as Omnichannel. Omnichannel is developed from Multichannel which is used in many distribution channels to buy or selling goods. Omnichannel basically needs an Information and Communications Technologies(ICT) to use, so researcher conduct a Technology Acceptance Model(TAM) to research model. Customer-brand relationship was used as dependent variable to focus on the role of Omnichannel. Research design, data, and methodology - The subject of this study is customer who purchase goods or service through omnichannel. Based on the literature from the preceding research analysis of TAM and customer-brand relationship, this study was constructed by the reference to previous studies, final research model design for figure out casual relationship among perceived ease of use, perceived usefulness, omnichannel use and customer-brand relationship. From 2016 February 3 to March 17, questionnaire survey targeted customers who use online and offline channels. 273 questionnaire survey had conducted, then, 252 survey data were available for empirical analysis. Researcher provide descriptive statistics for checking generality. Cronbach's alpha value was used to check the reliability of data. Exploratory factor analysis was used for purification of values and eigenvalue checking. After EFA, Confirmatory factor analysis was used to prepare structural equation modeling with executing structural equation modeling for confirming hypothesis which developed by researcher. Results - The main results of this empirical study are as follows. First, omnichannel's perceived ease of use has positive significant effect on perceived usefulness(estimate: 0.579). Moreover, omnichannel's perceived ease of use and perceived usefulness has positive significant effect on omnichannel use(estimate: 0.325,0.648). Second, using omnichannel has positive significant effect on brand-customer relationship(estimate: 0.521). Every hypothesis adopted as researcher designed. This study found out the intermediate relationship between perceived ease of use and omnichannel use by investigating hypothesis. Conclusions - Base on the empirical result, this study confirmed that TAM theory perceived has relation with omnichannel. First, factors of TAM has positive effect on omnichannel use, so it highlights the important role of customer based interface and usefulness. Especially, perceived usefulness has high indirect influence on ease of use and use of omnichannel. It seems that when customers try to decide use or not use omnichannel, customers focus on percept benefits from omnichannel. Thus, a provider should applicate attractive price table, accurate product or service information and high switching cost strategy to emphasize the usefulness of omnichannel. Second, using omnichannel enhances the relationship between customers and brand, because there are more time and frequency to serve customers. It is important because good relationship between customers can increase the future's financial performance through word of mouse, positive brand image and loyalty to brand or company. Finally, despite of empirical result and implications, this study has limitations. First, there are only a few previous studies about omnicahnnel, so literature reviews are restricted. While set up the factors which can affect the use of omnichannel, next study should be considered with broader theories or models(ex: contingency theory). Second, omnichannel has developed from multichannel, so comparative analysis is needed between these methods because there is a possibility about different forte character of each distribution system on customer's consuming patterns.

농촌여성의 소규모 창업을 위한 컨설팅 전문가 육성 교육과정 연구 (Curriculum Development for the Fostering Consultant in the Field of Rural Women's Business Startup)

  • 김원석;고순철;권오박
    • 농촌지도와개발
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    • 제10권2호
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    • pp.167-180
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    • 2003
  • The objective of this research is to acquire basic data to develop a program for professional consultants who can consult and provide advice for rural women's small business entrepreneur. In this research, startup business educational programs and 10 major related textbooks in Korea were analyzed, and a survey was conducted in which 71 owners of government funded rural small business responded. The major findings are as follows; First, most programs were targeting city females and were providing basic information mostly using lecture method over a few days. And no programs for rural women's small business could be found. Second, no textbooks dealing with rural women's small business could be found and the contents of each textbook differed significantly even though there were a few common points. Third, the result of the survey indicated that rural women's small business entrepreneurs had difficulty especially in acquiring necessary initial funds and raw materials, selling products, and judging the possibility of business success. And, there was significant difference in importance and perceived knowledge over 36 business know-hows in business startup area among the respondents. Based on the results, the followings could be recommended; First, educational programs for rural women's small business entrepreneurs should use a unique and different approach than other industries. Also, it is necessary to foster startup consultants especially for the rural women's small business entrepreneurs and to develop a delivery system for the startup educational programs. Second, contents of educational programs need to be selectively included depending on the level of uses. Finally, a workbook should be developed so that entrepreneur candidates can actually practice rather than just acquiring basic information and superficial knowledge during the participation.

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