• 한국환경생태학회지
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• 제22권2호
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• pp.113-118
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• 2008

본 연구에서는 북한산 국립공원을 방문한 207명의 탐방객에 대해 설문조사를 실시하여 수집한 자료를 바탕으로 탐방만족도, 만족요인과 예측모형을 분석하여 공원관리의 기초자료를 제공하고자 하였다. 만족도 분석결과, 불법야영, 취사행위, 바가지요금 등에 대해서는 비교적 만족하는 것으로, 쓰레기문제, 혼잡, 탐방로 훼손, 문화시설부족 등에 대해서는 매우 불만족하는 것으로 나타났다. 만족요인분석결과 시설관리요인이 만족도에 가장 큰 영향을 미치는 것으로 예측모형에서는 자연자원 훼손, 문화 역사자원 힌손, 교통시설 부족 등의 변수가 만족도에 영향을 미치는 것으로 나타났다.

• 산업공학
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• 제18권3호
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• pp.253-267
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• 2005

Customer satisfaction becomes one of the important managerial concerns associated with corporate competency in current competitive environment for Internet communication service companies. Hence, it is demanding to improve a company's customer satisfaction through the total quality management perspective. In practice, engineers as well as the management hope to find major quality characteristics with Internet communication network that is closely related to customer satisfaction, consequently aiming to the raise of their company's customer satisfaction. This paper presents an empirical relationship analysis between network quality characteristics and customer satisfaction on Internet communication. Methodologically, the relationship analysis framework is based on the regression variable selection procedures. In this framework, it is implemented that; 1) iterative model building; and 2) consistent criteria application to statistical tests for selecting significant variables. A case study shows that; 1) the customer satisfaction on the network connection seems to be more closely related to the network quality characteristics compared with the customer satisfaction on the network speed; and 2) the download disconnection rate has relatively evident relationship with the customer satisfaction on the network connection.

• 한국환경복원기술학회지
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• 제19권1호
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• pp.135-153
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• 2016

This study is aimed at grasping improvement factors of Cheonho Park, Gandaemae Park and Hunlyunwon Park as barrier free friendly parks. For this study, current status of parks, users' state and satisfaction were analyzed in October, 2014 and September, 2015. To detect current status, period of designing, whole size, facility pavement green space area, and main spaces were examined. As for BF status, mediation facilities, leading and guidance facilities, convenient facilities and BF pedestrial passage were analyzed. Also, It examined user behavior and satisfaction by accessibility, convenience and safety items. As a result of status analysis, three parks were designed in 1997~1998. The size of parks were $15,180m^2{\sim}26,697m^2$. As for mediation facilities, the slopes of walking-passage in Cheonho Park and Gandaemae Park were flat. The rate of leading-guidance facilities was 72.7%~93.4%. In the three parks, the effective width of safe pedestrian space within BF pedestrial passages was more than 1.8m. In Cheonho Park and Gandaemae Park, more than 50% of soil and urethane were used as paving materials. Users were the most satisfied with accessibilities in Cheonho Park due to flat-typed walking passages. In convenience, when it comes to using benches and pergolas, it showed significantly different satisfaction in every park. In safety, there were also considerable difference in every park. Overall, it was analysed that the satisfaction with information for safety and facilities was significantly low. Against this backdrop, this study suggests three considerations to recreate parks as barrier free friendly parks. 1) Flat-typed walking passages and enough parking areas near parks should be constructed. 2) Additional rest furniture for convenience should be installed and complemented. 3) Walking oriented-spatial safe facilities for safety should be differently supplemented.

• 한국환경생태학회지
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• 제25권4호
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• pp.614-620
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• 2011

본 연구는 내장산국립공원 탐방객 281명을 대상으로 설문조사를 실시하여 탐방 후 평가를 통하여 만족도, 만족요인 과 예측모형을 분석하여 실질적인 공원관리의 기초자료를 제공하는데 그 목적이 있다. 만족도 분석결과 내장산사무소는 공공시설부족 및 불만, 이용프로그램부족, 숙박시설 부족 및 불만, 시설이용료부담감, 바가지요금 등, 백암사무소는 시설이용료부담감, 이용프로그램, 상업시설 불만 및 부족, 숙박시설 등에 불만족하였다. 만족요인으로는 '시설관리', '이용자관리' 요인이 내장산사무소(34.3%)와 백암사무소(45.6%)에서 가장 큰 영향을 미쳤으며, 만족도 예측모형에 있어서 내장산사무소는 '탐방로훼손', '상업시설만족도', '쓰레기처리', 백암사무소는 '문화역사자원훼손', '상업시설만족도', '호객행위방지' 등의 순으로 만족도에 영향을 미치는 예측모형이 만들어졌다. 지리적으로 유사한 위치에 있으며 자원과 특성이 비슷하여 큰 차이를 보이지 않았으며 탐방객의 75%가 집중하는 가을단풍기에 시설 및 이용자를 위한 관리기법이 필요한 것으로 나타났다.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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• pp.822-828
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• 2005

Customer satisfaction becomes one of the important managerial concerns associated with corporate competency in current competitive environment for Internet communication service companies. Hence, it is demanding to improve a company's customer satisfaction through the total quality management perspective. In practice, engineers as well as the management hope to find major quality characteristics with Internet communication network that is closely related to customer satisfaction, consequently aiming to the raise of their company's customer satisfaction. This paper presents an empirical relationship analysis between network quality characteristics and customer satisfaction on Internet communication. Methodologically, the relationship analysis framework is based on the regression variable selection procedures. In this framework, it is implemented that; 1) iterative model building; and 2) consistent criteria application to statistical tests for selecting significant variables. A case study shows that; 1) the customer satisfaction on the network connection seems to be more closely related to the network quality characteristics compared with the customer satisfaction on the network speed; and 2) the download disconnection rate has relatively evident relationship with the customer satisfaction on the network connection.

• 한국조리학회지
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• 제11권1호
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• pp.30-49
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• 2005

This study was done to figure out what sort of service quality the visitors of a theme park think much of. The service quality of theme park is the most important factor for customer's satisfaction, and such satisfaction can lead them to have repurchase intention. Most of the customers revisit a theme park on the basis of their own past experience and information through their friends, which means that service quality plays an important role in the theme park. The intention of revisit is strongly influenced by the primary factor of service quality and price. The neat appearances of its clerks, guideboard, buildings, structures, facilities and so on are the most important part in the properties of service quality. By the above mentioned strategy, the customer's devotion and the long-term expectation of profits could be realized. In other words, high qualified service is the basis of the service marketing for the theme park, contributes to enhancing customer's trust, and promotes communications about the theme park with one another in a friendly way. Besides, it can increase the number of visitors and cause the customers to perceive highly the value of the theme park.

• 보건행정학회지
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• 제21권1호
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• pp.61-76
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• 2011

Limited research has investigated the satisfaction of patients with cancer. This study was performed to explore patients' satisfaction and the related factors. The data were collected by telephone survey for the participants who were beneficiaries on the national financial aid program for cancer patients between January and October in 2009. Student's t-tests and analysis of variance were performed first to determine if the mean satisfaction score differed by the characteristics of study objects, followed by stepwise multiple regression analyses to examine the factors affecting satisfaction. When comparing the relating factors with patients' satisfaction according to the sociodemographic characteristics, the male, old-aged, higher educated, lower cancer stage, lung cancer group showed a significantly higher level of recognition for satisfaction. A public health center, better public relations, recognized more helpful, don't have expectation, put a person to expense, and don't feel pressured for medical cost groups were showed a higher level of recognition for satisfaction. The result of the multiple regression analysis, short waiting time, well known program policy, recognized helping of policy and had the financial burden had significantly influence on the satisfaction of patients with cancer.

• 한국조경학회지
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• 제34권2호
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• pp.44-56
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• 2006

The purpose of this study was to analyze user satisfaction for park facilities in Bukhansan National Park and to introduce a new framework of standards for facilities improvement. An initial theoretical model considered possible variables through a case study of user satisfaction for park facilities and eventually 19 variables were chosen. An analysis was conducted of the user's satisfaction based on their expectations before use and the results after use. This expectancy-result disconfirmation was measured for the 19 variables. Statistical methods were applied to determine the reliability of the analysis, the t-test was used to measure disconfirmation between expectations and results, and relationships between the variables were analyzed. The results of the reliability analysis (Cronbach's alpha) were higher than 0.8. Therefore, almost all variables were appropriate for analysis. Statistically significant differences were found between expectations and results for following variables: availability of information facilities and accessibility, convenience of facilities, number of information facilities, appropriateness of information facilities, information offered, safety and convenience. Based on the analysis of the interrelation between variables, it was found that the visitors were more satisfied after their visit than they expected to be. The results of the study suggest which variables make the greatest contributions to facilities maintenance or improvement and which can be adapted to maximize user satisfaction.

• 한국응용과학기술학회지
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• 제40권5호
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• pp.1081-1091
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• 2023

본 연구는 열정을 갖고 파크골프에 참여함으로써 느끼는 운동만족 및 행동의도의 인과 관계를 살펴보았다. 대상은 파크골프 참여자 189명을 대상으로 하였고, 조사 대상은 2023년 7월 20일 ~ 9월 14일까지 세종시에 거주하면서 파크골프를 하고 있는 대상자를 모집단으로 선정하였다. 자료분석은 SPSS 21.0을 활용하였다. 또한, 빈도분석과 신뢰도 분석, 탐색적 요인분석, 상관분석 및 다중회귀분석을 통하여 각 요인 간의 영향 관계를 살펴보았다. 연구결과 첫째, 열정은 운동만족에 정적 영향을 미쳤다. 둘째, 열정은 행동의도에 정적 영향을 미치는 것으로 확인되었다. 셋째, 운동만족은 행동의도에 정적 영향을 미쳤다. 이는 파크골프의 열적적 감정이 만족감과 행동의도를 높여주는 역할을 한다는 의미로써 참여자의 열정이 저하되지 않는 환경을 만들어 준다면 파크골프 저변확대에 영향을 미칠 것이다.

• 한국조경학회지
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• 제20권2호
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• pp.90-105
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• 1992

the purpose of this study is to suggest objective basic daa for park management proposal through the quantitative analysis of users' behaviours and satisfaction for the actual conditions of management in Chonju neiborhood parks. For this, users' behaviors and socio-ecnomic characteristics have been anlyzed. Specificaly, it atempts to investigate users' anticipation and degree of satisfaction applied Expectancy Theory by Likert scale. And users' satisfaction for the actual conditions of management had been analyzed by using the multiple regression. Results of this study can be summarized as follow; From the aspect of utilization reality, the male usage was slightly higher than female usage, and the usage rate among the young and students such as high school students or university students also appeared slightly higher than the norm. Due to the fact, subject park had been neighborhood parks, walking usage was predominant, and the length of stay to be less than an hour. Generally, the values of users' post occupancy evaluation were lower than those of anticipated, in well known parks. In landscape satisfaction level, the parks with harmonious visual element had high landscape evaluation, and each category showed diversity depending on the park. Seasonableness, formation of physical elements, visual uniqueness, cozy atmosphere appeared as main explicatory variables having positive effects on the satisfaction level for the landscape. According to the multiple regression analysis, the major variables to the satisfaction for the actual condition of vegetation managements were harmony with facilities, recovery of artificial injury. In the park facilities and operation, the major variables related to the satisfaction were conditions of management of rest equip, facilities and guidance of use, observe the rules, respectively.