• Title/Summary/Keyword: organizational operation area

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An Analysis of Technology Stress of Call Center Employees: Focusing on Digital Shadow Work and Organizational Citizenship Behavior (콜센터 상담원의 기술 스트레스 현상 분석: 디지털그림자노동과 조직시민행동을 중심으로)

  • Byeong Hoon Lee;Joon Koh
    • Knowledge Management Research
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    • v.23 no.4
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    • pp.21-41
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    • 2022
  • With the development of AI and digital technologies such as big data, metaverse, and the Internet of Things, Robotic Process Automation (RPA) has brought great development and change to companies. Among these realistic industrial areas by RPA, the call center service area, which consists of a combination of complex high-tech systems and professional operation groups, has now reached the stage where AI is conducting counseling. The evolution of this digital transformation has become an important direction of change in the digital-related industry sector. Along with these changes, there have been many changes in the technical stress of the members of the organization within the RPA organization and their solutions. In this study, the representative psychological mechanisms were presented as Digital Shadow Work (DSW), expressed as 'unpaid work', and Organizational Citizenship Behavior (OCB), which is 'an act that helps organizations other than their duties'. This study theoretically contributes to the extension of the DSW concept to the organizational members.

A Study on the area and space program for the Multipurpose Senior Center in Daejeon (대전시 노인종합복지관의 부문 및 면적에 관한 연구)

  • Jeon, Young-Hoon;Chai, Choul-Gyun
    • Korean Institute of Interior Design Journal
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    • v.18 no.4
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    • pp.116-123
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    • 2009
  • This research aims at the provision for all of the basic data upon the arrangement of organization and allocation which include the details of required spaces and adequate area in the design of Multipurpose Senior Centers. This analyzed research is to be proposed for Multipurpose Senior Center in various local areas in the city, it aims to clarify the existing condition in the operation of each organizational required space. Further more this research examines their relationship between the facilities available and the population use of the local elderly age. Consequently, the Daejeon Multipurpose Senior Center, including participation in the program and the very high frequency of use of the room entails a smooth progress of the program, improves the quality of space and based on the initial design is fully reflected in the step.

A Study on the Direction of Restructuring of Educational Facility Management Operating System (학교 교육시설관리 지원시설 업무체계 재구조화 방안 연구)

  • Kim, Young-Bong;Lee, Yong-Hwan
    • The Journal of Sustainable Design and Educational Environment Research
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    • v.21 no.4
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    • pp.21-28
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    • 2022
  • This study analyzes the reality of the overall operating system, such as recognition and satisfaction with school field support work system of the Education Facilities Management Center, recognition level of restructuring of work areas, and the direction of improvement for school facility maintenance support in various types of future learning environments. To analyze the problem of this study, a survey was conducted on 290 education administrative officials in Gyeonggi-do. First, school site awareness and work performance satisfaction of the Educational Facilities Management Center were evaluated as "below average," and it is necessary to improve the qualitative work area that is practically helpful to schools. Second, in the area of organizational operation, it is desirable to avoid simple tasks with a low evaluation of "below average" and to switch to an operating system that improves efficiency. Third, the need for the facility environment area (professionalism, safety) was the highest, but the center's ability and work processing level were evaluated very low as "below average," so it is urgent to improve the center's capacity. Fourth, in the area of social and educational policy change, the center received a high score for the need for access from the perspective of a learning environment linked to future education. Therefore, a policy review on the restructuring and improvement of work areas suitable for this is necessary.

A Study on Confrontation a Plan of Policing Policy with the Development Globalization (세계화의 진전에 따른 치안정책의 대응방안)

  • Lee, Jin-Moon
    • Korean Security Journal
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    • no.3
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    • pp.251-272
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    • 2000
  • Attempts have also been made to locate security in the so-called 'policingdivision of labour' In order to understand this, it is necessary to identify some of the links which exist between public police organizations and the private security sector. Such links can be divided into six types : 1) Interpersonal links, 2) Joint operations, 3) Exchange of services, 4) Granting of special powers, 5) Public bodies hiring private personnel, 6) New organizational. Van Reenen provides a useful outline of the different dimensions of future Glibalization of policing. Developments, he suggests, are likely to proceed in four directions : 1) Co-operation : at this level, the nature and powers of national police systems are not required to change, co-operation occurring between self-standing forces. 2) Horizontal integration : this arises when officers obtain authority to operate in another country, or where government officials from one country get authority over the police in another country. 3) Vertical integration : this exists when a police organization is created which can operate within the area of the EC as a whole. 4) Competition : the internationalization of policing in Europe presents itself, more and more, as a market in which different policing systems trade their products.

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Analysis of Stakeholder through Function Area(FA) in Sports Event (스포츠이벤트 기능(FA) 프로세스에 따른 이해관계자 분석)

  • Kim, Joo-Hak;Cho, Sun-Mi
    • Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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    • v.8 no.12
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    • pp.909-918
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    • 2018
  • Sports event is core product of sports business and the scale of sports event business is steadily increasing. For the successful operation of sports events, it is necessary to analyze the stackholder in stage according to the Function Area(FA) in the process of hosting / preparation / operation. This study is a study to define stakeholder by analyzing sports event process of sports events horizontally and vertically. This study consists of three categories : 1) investigation, 2) analysis and systematization of core processes, 3) analysis stakeholder. As a result of the analysis, the core stakeholders in the stage of hosting(bid) were analyzed as local organizations and committees including the promotion TF team, government organizations, domestic and foreign competition associations, national and international sports organizations (committees), and bid committees. Stakeholders in the stage of preparation / operation include stakeholders from organizational committees, various sports committees, international organizations and international organizations, governments and local governments, related companies and businesses, media, sponsors, donors or volunteers, athletes, teams and spectators.

Practical Application of DIRKS-Manual (DIRKS-Manual의 실용적 적용)

  • Kim, Ik-han
    • The Korean Journal of Archival Studies
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    • no.8
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    • pp.212-267
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    • 2003
  • Recently Australian records system is been attention in archival area. We can recognize there are two reasons in it. Because it suggested DIRKS that is a development methodology of electronic records management system and the other hands it introduced the concept of functional provenance which overcomes the previous organizational one. It has very special meaning in Korea that have high level on IT industry in the world. Korean records management system succeeded to a certain extent but still has limitation on the application of description standards or metadata standards. This paper is going to introduce DIRKS, is the one of development methodology of Australian system, and try to apply it practically. Therefore, it will be helpful to people can easily understand DIRKS and it will add more explanation for practical operation.

The Effects of Transformational Leadership on Employees Job Satisfaction & Organizational Identification in Korean Hotel Industry (호텔기업 종사원의 변혁적 리더십이 직무만족과 조직 동일시에 미치는 영향에 관한 연구)

  • Lee, Jun-Hyuk;Kim, Dong-Ki;Park, Ki-Ho
    • Journal of Global Scholars of Marketing Science
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    • v.15 no.2
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    • pp.27-48
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    • 2005
  • This study analyzed the structural elements of transformational leadership on hotel employees job satisfaction and organizational identification, and inquired into how moderating variables such as demographical characteristics and the features of hotels affect transformational leadership. The ultimate purpose of this study was to provide managerial implications to hotel business operators and hotel employees. The main results of this study are as follows; According to the result of factor analysis on transformational leadership and hotel employees job satisfaction, 18 variables were derived as two factors 'obliging leadership' & 'vision leadership' factor in the area of transformational leadership, and 31 variables were derived as four factors 'welfare and work environment', 'ability display and job stability', 'colleague relationship and job performance' and 'company policy' factor. Second, stepwise regression analysis on whether the type of transformational leadership at hotels has a significant effect on employees job satisfaction & organizational identification, 'vision leadership' and job satisfaction and the both 'vision leadership' & 'obliging leadership' among the types of transformational leadership appeared to have a significant effect on hotel employees organizational identification. Third, One-Way ANOVA and t-test in order to examine significant difference in the type of transformational leadership according to demographical characteristics and general characteristics, statistically significant difference was found according to income level, the current position, work experience, the type of hotel operation and the experience of job change.

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Determinants of Utilization & Satisfaction for the Exploit of Community Centers in Rural Area (농촌지역 마을회관 이용 활용도와 만족도에 관한 결정요인 분석)

  • Lee, Byoung-Hoon;Kim, Dong-Weon;Park, Hye-Jin;Yun, Yeong-Seok
    • Journal of Korean Society of Rural Planning
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    • v.18 no.4
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    • pp.27-34
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    • 2012
  • The purpose of this study is to analyze the community center users' the determinants of utilization & satisfaction for the exploit and to draw out the implication as to what are the influencing factors. The ordered logit model approach was used to examine the determinants. For the use of community center, we surveyed by mail subjecting on rural residents for one month, June 2012, analyzed 625 valid questionnaires. The findings are as follows. First, 'Facility-Satisfaction', 'Education', 'Exploit-Frequency' and 'Age' are the most important factors which affect users' satisfaction. Second, 'A meeting hall function', 'Cultural & Educational function', 'Social & Organizational function', and 'functional criticality function' influence the attributes of users' utilization. Therefore, it is needed to establish the various functions of community center and to prepare the vitalization plan in futuristic viewpoint reflecting the change of rural area. In addition, since there is no clear entity to supervise community center administratively, policy support system to community center should be equipped. Along with these, it is needed to develop managing and operation model for customized community center.

A Study of the Employee's Attitude Toward Operation of the Hospital Material Requirements Planning System(HMRPS) in University Hospitals (병원 종합 물류시스템 운영에 대한 관련직원들의 인식)

  • Lee, Kwang-Yong;Yu, Seung-Hum;Sohn, Tae-Yong
    • Korea Journal of Hospital Management
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    • v.4 no.2
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    • pp.266-285
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    • 1999
  • The purpose of this study is to identify influencing factors for successful introduction, implementation and management of HMRPS through assessment of the employees attitude toward HMRPS in technical, administrative, and organization behavioral areas. Data were collected from 157 HMRPS employee members' self-reporting questionnaire in three university hospitals in the city of Seoul and Kyonggi Province from November 5 to November 10, 1997. Relevant literature on industry company MPR system theory was reviewed to develop the theoretical framework. The results were as follows: The employee's recognition of tangible benefit were more significantly influenced success than intangible benefit for successful operation relating the HMRPS. Concerning the employee's recognition of the successful HMRPS and the factor of influenced success was significantly positive correlation between tangible and intangible benefits and success factor in technical, administrative, and organizational behavior area. This study showed that major factor affecting the employee's recognition of tangible and intangible benefit for successful HMRPS. For tangible benefits; Success factors in the technical areas were quality of the data and information, efficiency of inventory management and rescheduling of operation plan. Success factors in the administrative areas were: role of top management. Success factors in the organization behavioral areas were; simplicity of the HMRPS, human resistance to change. For intangible benefits; Success factors in the organization behavioral areas were; user involvement, simplicity of HMRPS, human resistance to change. Futhermore as the exact evaluation of successful factors of HMRPS implement is needed, research for the development of systemic variables of physical distribution system control, methods, capacity of system, duration and other environment in many of 30 hospitals or more, and for the empirical study for HMRPS.

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A Study on the Effective Operation Model of Joint-Venture Contract - With a Focus on the Example of Domestic Construction Industry - (효율적인 공동도급 운영모델에 관한 연구 -국내 대규모 건축공사 사례를 중심으로-)

  • Suhr Myong Suk;Kim Moo Han
    • Korean Journal of Construction Engineering and Management
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    • v.3 no.3 s.11
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    • pp.103-111
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    • 2002
  • A joint venture approach to the marketing, organization, and execution of a project should be considered when the combined strengths of two or more entities result in a joint organization with unique credentials in a targeted business area. A joint venture is based on a complementary relationship: one party may lack one or more major elements needed for market penetration, such as technology, design-construct capabilities, geographic location, or financial strength; the other party should be able to compensate for these areas of weakness. The purpose of this study is that suggests the development direction of a joint venture, the proper organizational approach